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BA American Express 2-4-1 Voucher Discussion

BA American Express 2-4-1 Voucher Discussion

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Old Sep 27, 18, 9:24 pm   -   Wikipost
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British Airways American Express Companion Voucher (2-4-1) Discussion and Wiki Thread



Summary

The British Airways American Express Companion Voucher entitles you to receive a second seat for a companion on the same flight as you and in the same cabin when you make a reward booking on a British Airways mainline flight with a BA prefixed flight number (but not on flights operated by franchisee, codeshare or alliance airlines). All youíll have to pay is the taxes, fees and charges for you and your companionís tickets.

The voucher is easy and straightforward to use. You as the cardholder may book a redemption ticket, paid for entirely in Avios, and you take a travel companion with you at no additional Avios cost. The usual taxes, fees and surcharges apply to both passengers, which must be paid for by the card holder.

Standard Voucher Terms and Conditions
  • The voucher is valid for travel on BA operated flights with BA prefix only
  • Valid towards return flights only, with the journey originating from and returning to your country of membership (with the exception of vouchers issued in the UK which may also be used for one-way travel)
  • Taxes, fees and surcharges apply to both the companion and the travelling Cardmember. The card holder will pay the cash supplement assessed for themselves and all others in the booking, using the credit card associated with the voucher
  • For Premium Plus Cardmembers who have two or more valid vouchers in their account, combining two vouchers within a single booking is permitted, subject to redemption availability. This allows the travelling Cardmember to take three travel companions, paying the Avios price for two passengers. Taxes, fees and charges must be paid for all four passengers. A maximum of two vouchers can be used towards any single booking
  • The Cardmember can travel without the companion, however the companion cannot travel without the Cardmember
  • The Cardmember cannot cancel the companionís ticket to get the companion voucher back and still fly. In order to get the voucher back, the whole booking must be cancelled and re-booked for yourself, provided there is redemption availability
  • Cancelling a redemption booking does not guarantee the seat(s) will be released back into the award inventory
  • If the booking is cancelled at least 24 hours before the first flight, the Avios, taxes and fees will be refunded, plus the companion voucher. Generally the voucher and Avios will be refunded quite quickly, with the monetary components taking a few days longer. A cancellation fee will apply unless you are a BAEC GGL card holder
  • Tickets booked by phone need to be booked at least 48 hours in advance
  • Cardmembers must have accrued the Target within a 12-month period ending each year on the anniversary of their Promotion Commencement Date. Spend from the previous anniversary year will not be carried over
  • Spend towards the Voucher must be charged to the account before the anniversary date. Any spend on the Card made before the anniversary date but not charged to the account until after the anniversary date will not be counted
  • Companion Vouchers cannot be used in conjunction with any other promotion (This is the formal line, but in reality it can be used with GUF2 and Jokers)
  • If you (as the Cardmember who earned the Companion Voucher) are part of a BA Household Account, then both you and your companion must be members of the Household Account, or be on the 'Friends and Family' list that is attached to it
  • One Companion Voucher per main Cardmember per year

Frequently Asked Questions

Q: What is the British Airways American Express Companion Voucher?
A: The British Airways American Express Companion Voucher entitles you to receive a second seat for a companion on the same flight as you and in the same cabin when you make a reward booking on a British Airways mainline flight with a BA prefixed flight number (but not on flights operated by franchisee, codeshare or alliance airlines). All youíll have to pay is the taxes, fees and charges for you and your companionís tickets.

Q: How do I qualify for the British Airways American Express Companion Voucher?
A: To qualify for your British Airways American Express Companion Voucher, you must reach the required spend threshold for your card, as shown below, within a 12-month period ending on the anniversary of the date of issue of your BA/AMEX Card. Please note that required spend does not include cash withdrawals, interest, balance transfers and fees.
  • Classic: £20,000
  • Premium Plus: £10,000
Once you have reached the required spend threshold for your Card, you will automatically be sent your British Airways American Express Companion Voucher. Please note you are only entitled to one Companion Voucher per 12-month period, and required spend collected in one 12-month period cannot be carried over into the next 12-month period.

Q: Iíve hit my spend. When will the voucher show up?
A: Once you hit the target, you will receive an email congratulating you on the award of your voucher. It will show up quite prominently on your BAEC account home page after logging in. American Express directly states once a Card Member qualifies, we compile a list of eligible Card Members (monthly) and send it to British Airways (can take 3-5 days). British Airways advises the Card Member of their e-voucher / Companion Ticket via mail within 10-15 days.

The e-voucher / Companion Ticket shows online for a period of time to redeem, when the Card Member logs onto their Executive Club (Avios) account at ba.com.




Q: How long is the voucher valid for?
A: When the voucher is earned following a £10,000 spend on the BA Premium Plus American Express card, the voucher is valid for 24 months. When the voucher is earned following a £20,000 spend on the BA Classic American Express card, it is valid for 12 months. You must have booked and completed the whole of your outbound travel by the date the voucherís validity expires, and it cannot be extended under any circumstances. The longer validity of the Premium Plus voucher is often cited as a very good reason to pay the £195 card fee.

Q:How do I get the most value from my voucher?
A: There is potential for you to save a substantial amount of Avios using the voucher, but its value to you is something only you can define. But in short, using the voucher for redemptions in First or Club World will maximise its value, as these naturally incur the highest redemption spend and will therefore save you the most Avios.

Q: Can I use the voucher and part-pay with Avios?
A: The ticket itself must be paid for entirely with Avios. Taxes, surcharges and fees (the "cash component" of the ticket composed of these fees, which are charged on standard redemptions in any event) must be paid for using an American Express card, although not necessarily a British Airways one (this is stated in the Terms and Conditions, but any Amex works)

Q: How do I pay the taxes, surcharges and fees?
A: An American Express card must be used to settle the taxes, surcharges and fees for both passengers. The Terms and Conditions state you must use the same American Express card that the voucher was earned on to settle this payment, but in practice any American Express card can be used. You may not use a Visa, MasterCard or other payment form to settle these fees.

Q: Can I book an open-jaw trip using the voucher?
A: You can, but you will need to call BA. For the trip to be valid, the length of the surface sector must be shorter than either of the flown journeys. If you want to fly from LHR to AAA and from BBB back to LHR, then the LHR-AAA and BBB-LHR distances must both be greater than the distance between AAA and BBB.

Q: Can I book my outbound flight at 355 days and call back to add the return booking?
A: Yes, but you will need to call BA. Once availability shows, you can call to add the return leg Ė the BA policy is to waive the £35 change fee per passenger if the return was beyond the booking window when you booked the outbound, i.e. that you booked your outbound leg when seats became available at T-355.

For example: If you booked your outbound at T-355 and called later to add the return leg the change fee would be waived. If you booked your outbound at T-50 and then booked the return for T-60 a few days later, the fee will not be waived.
Important update, posted by cbagent on 12 Feb 2018:

If adding the return sector to an existing one-way Amex 241 where the inbound dates were out of range at time of booking, it is now possible to book the flights online as a new one way Avios booking then call BA UK office when open.

Half of the Avios on this new booking will then be refunded to reflect Amex voucher use. The benefit of this is that there is no need to try calling open BA office in the early hours of the morning and the downside is the itinerary will be ticketed as two one way bookings. In addition the Avios balance must be high enough to take a debit of double the required Avios albeit for a relatively short time. May be of use for some people.
Note: you are strongly advised not to use this new method of booking two separate one ways if going to the US/Canada. When booking as two separate bookings and having the 2-4-1 applied across both is that taxes/charges/fees are not recalculated when the voucher is applied across to the second booking. Sometimes this will work out well for you (bookings exHKG for example), but for exUS or exCA bookings it is not recommended at all since exUS/CA taxes/fees/charges are very high. As an example, using the two separate bookings method on a LHR-JFK booking in J or F for two people would cost you about £480 more that the old method of calling and adding the inbound to an existing booking. Please see post 965 here for more information.
Q: As redemption seats are released at midnight GMT, what is the best way to secure them? There is no guarantee they will be available when the BA office opens in the morning!
A: A common practice on the forum is to use this tool and call a BA office that is open at midnight GMT. You will then be able to make the booking without waiting for your local office to open. Depending on timezone, Japan, Hong Kong and even the USA are frequently contacted for this purpose.

Q: I made a one-way booking using a voucher and have already completed the travel on that booking. Can I now add an inbound flight to the booking to make use of the voucher?
A: No.

Q: Does cancelling my BA American Express card mean I will lose the voucher? Does downgrading my BA American Express Premium Plus card to the Classic card mean I will lose my voucher?
A: No. Contrary to what American Express will tell you, you will keep the voucher if you cancel the card entirely, and similarly your voucher will retain its two year validity if you downgrade from the Premium Plus card to the Classic Card. Remember though that you will need to pay the taxes and fees on an American Express card, so it may be worth asking to downgrade the Premium Plus to the Classic card for this purpose if you donít hold another Amex.

Q: If I cancel my 2-4-1 booking, will I get the voucher back?
A: Yes, the voucher will appear in your BAEC some time after cancellation along with your Avios. The voucher will retain the same expiry date.

Q: If I cancel my BA Amex after making a 2-4-1 booking, and later cancel the booking, will I get the voucher back?
A: Collective forum experience would lend us to believe that in this situation you would receive the voucher back, as the voucher is credited to your BAEC account and there would be no way for it to know that you had subsequently cancelled your card. The expiry date of the voucher will remain the same.

Q: There is one redemption seat available on the route I want. If I use the voucher, will it book a second seat for me automatically?
A: No. The voucher makes use of existing availability, so to book travel for two passengers there must be a minimum of two redemption seats available on the flight.

Q: Availability on BA is really poor. Can I book a codeshare flight?
A: No. The terms of the voucher state that the booking is restricted to BA metal. You should be able to secure availability at T-355 days, as BA release two Club World seats for all flights at this point.

Q: Can I use a Gold Upgrade for Two voucher in conjunction with my voucher?
A: Yes. You will need to call BA to make the booking.

Q: Can I use a Joker in conjunction with my voucher?
A: Yes. You will need to call BA to make the booking.

Q: Can I fly mixed class bookings using the voucher?
A: Yes, however all companions on the booking must fly the same cabin. This means you could fly First outbound and Club World inbound together using the voucher, but you cannot have one passenger in Club World and another in World Traveller Plus on the same leg of the booking.

Q: Can I book myself on one flight and my companion on the next flight?
A: No. You must fly on the same flights, in the same cabin. This also applies to all four passengers if the booking has been made by a Premium Plus Cardmember using two vouchers in the same booking.

Q: Iíve booked in Club World and seats in First have opened up. Can I rebook in First?
A: Yes. You will need to call BA to do this, and the standard BA change fee of £35 will apply along with the Avios difference between cabins.

Q: I booked two regular redemption seats in Club World. Can I retrospectively apply the voucher to my booking and get half the Avios back?
A: No. You will need to cancel and rebook, as you need to apply the voucher at the time of booking. As per standard redemption procedures, there is no guarantee the seats will be re-released for you to book, so cancellation is at your own risk.

Q: Iíve read lots of stories that those travelling on 2-4-1 vouchers are prioritised for downgrades. Should I be worried?
A: Downgrades are very infrequent and while there are stories of this happening, you shouldnít worry that this will happen to you. BA have a number of strategies for overbooking situations and the likelihood of your flight being overbooked, let alone you receiving a downgrade or being denied boarding, is very low.

Q: Can I use a Lloyds Upgrade Voucher in conjunction with my 2-4-1?
A: No. The two vouchers are mutually exclusive.

Q: What is the best strategy to use the voucher and get the flights I want?
A: Flexibility. Being open to arrival airport, dates, and booking as far in advance as possible will all help your chances of booking the trip you want. Travelling midweek and during school term time will also lend itself to more availability.

Q: Can I make a 2-4-1 booking before the voucher expires, but actually fly after the voucher's expiry date?
A: Sort of. In short, you must book and fly the outbound leg before the expiry date. Your return leg(s) can take place after the voucher's expiry date passes.

Q: Do I have to return during the lifetime of the voucher?
A: Although your outbound journey must be completed before the voucher expires, you are free to return any time afterwards (within the limit of the validity of the ticket, which is normally one year from the date of outbound travel).

Q: I have a joint card with someone else, but the voucher has been issued in their name instead of mine, even though I did most of the spending on the card.
A: The voucher is issued in the name of the main Cardmember, regardless of who spends the most on the card.

Q: My Companion can no longer travel with me. Can I amend the name of my Companion on my 2-4-1 booking?
A: No. You will need to cancel the booking in its entirety, wait for the voucher and Avios to re-appear in your account, and create a new booking using the new Companion's details. There is no guarantee that the previous redemption seats you were booked into will reappear in the inventory, so this is at your own risk.

Q: I am a member of a Household Account. What are the rules around my companion travelling with me when this is the case?
A: The voucher terms state that, where you (as the Cardmember who earned the 2-4-1 voucher) are already part of a BA Household Account, the cardmember who travels with you must also be a member of the same Household Account. This is because Members of a Household Account cannot redeem their Avios for anyone outside the Household Account (members of the Family and Friends List are within the Household Account for these purposes). If this is problematic, there are a few ways to resolve this issue:
  • Add your companion to your Household Account. It should be noted that Household Accounts can have a maximum of seven members at any one time, and can only be changed every six months. Your companion must also live at the same address as you for this to be an option.
  • Add your companion to your Household Account's Family and Friends List. Once you have a Household Account, you can create a list of family and friends, so you can spend your Avios on people outside the group and, most importantly, on people who do not share the same address as you. You can nominate up to five people on your Family and Friends List, and you can access your Family and Friends list after you have logged into your online Executive Club account at ba.com. From here you can easily add individuals to your list Ė simply follow the on-screen instructions.
  • You withdraw from your Household Account. You may wish to note that Household Accounts can only be changed every six months.

Q: If I upgrade my Amex from the Classic to the Premium Plus card before earning the voucher, does my spend count towards a £10,000 target or the old £20,000 target?
A: Your spend will count towards the Premium Plus target of £10,000.

Q: I've earned my voucher on the Premium Plus card. If I subsequently downgrade the card, does it retain its two-year validity?
A: Yes. At the point the voucher appears in your BAEC account, the validity and expiry date will not change.


Questions?

This Wiki answers most commonly asked questions about the Voucher, but is not by any means an exhaustive list. Do post in the thread if you have any other questions or queries.



Related topics
Community experiences using companion vouchers

ENDS
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Old Apr 17, 19, 12:41 pm
  #1396  
 
Join Date: Nov 2017
Posts: 358
I always took that to mean that you had to book for the cardholder and another, not that the cardholder had to actually take the flight...

...but that's just my opinion. I'm sure someone will be along shortly with actual facts.
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Old Apr 18, 19, 4:04 am
  #1397  
 
Join Date: Jan 2016
Location: SW UK
Programs: BAEC Silver, Hyatt Platinum
Posts: 22
Some advice please FT'ers.

In Jan I redeemed 2 x 241 vouchers and 360,000 Avios for the family summer holiday to Vietnam, via Hong Kong. Redemption flights are 3 x adults, 1 x 'youth' (15) LHR-HKG in early July and return 14 days later. All the pax are on the BAEC family account but, because the vouchers were earned on 2 x separate accounts (my wife's and mine), I made 2 x separate bookings of 2 pax each. Both my wife and I are now down to BAEC Blue after my work-related travel died off last year so we are therefore unable to reserve seats for the redemption flight more than 24 hrs in advance. This makes me nervous as I (maybe falsely?) believe that reserved seats and a higher BAEC status would make us less likely of being bumped off the flight or downgraded from CW.
I had planned to get both my wife and me up to Bronze or Silver prior to the July departure so that we could select seats for free (7 days only for Bronze) but that hasn't happened due to a variety of reasons in the first few months of this year. I have now identified a period where I may be able to get myself onto a TP run up to Silver over the next few months but my wife, while enjoying the fruits of a higher status, doesn't quite get the idea of spending less than 24 hrs in Phoenix, having routed via Bucharest to get there. So I'll be going alone, if at all.

So my question is: if I managed to get myself up to either Bronze or Silver by the summer would I be able to reserve the seats for the redemption flight for all 4 of us or would I need to get both my wife to Bronze or Silver as well? I can reserve the seats for £340 now as a Blue member but, as I am likely to complete a bit of long-haul for work over 4Q19-2Q20, I'd rather put that money towards a TP run and improve my lot when travelling for work as well. My TP year ends 08 Nov 19.

I appreciate any advice offered.
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Old Apr 18, 19, 4:11 am
  #1398  
 
Join Date: Jul 2013
Programs: BA Gold, Hilton, IHG, Couples Romance Rewards
Posts: 476
This will not be happy news for you --- If you were gold you could TCP the two PNRs together and then get to select seats for everyone (assuming you were in the same cabin). I don't think you can do this as silver and bronze so that needs one passenger on each PNR to have status to book the seats ahead of online checkin
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Old Apr 18, 19, 4:12 am
  #1399  
 
Join Date: May 2018
Programs: BAEC Silver
Posts: 178
Delete please - already answered.
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Old Apr 18, 19, 4:36 am
  #1400  
 
Join Date: Jan 2016
Location: SW UK
Programs: BAEC Silver, Hyatt Platinum
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Originally Posted by firstlight View Post
This will not be happy news for you --- If you were gold you could TCP the two PNRs together and then get to select seats for everyone (assuming you were in the same cabin). I don't think you can do this as silver and bronze so that needs one passenger on each PNR to have status to book the seats ahead of online checkin
Thanks for the response. So, talk the missus into a mini-TP run with me to get Bronze to get a 7 day advance seat reservation for all 4 or simply take my chances without seat reservations nor status? Not really worth getting Gold half-way through my TP earning year methinks?
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Old Apr 18, 19, 4:49 am
  #1401  
 
Join Date: Nov 2017
Posts: 358
Originally Posted by nemonon View Post
Not really worth getting Gold half-way through my TP earning year methinks?
Don't forget that you get it for the entire of your next TP earning year too. So you'd get just over a year and a half of it, not just six months.
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Old Apr 18, 19, 4:50 am
  #1402  
 
Join Date: Apr 2014
Posts: 102
In the wiki it states

Q: As redemption seats are released at midnight GMT, what is the best way to secure them? There is no guarantee they will be available when the BA office opens in the morning!
A: A common practice on the forum is to use this tool and call a BA office that is open at midnight GMT. You will then be able to make the booking without waiting for your local office to open. Depending on timezone, Japan, Hong Kong and even the USA are frequently contacted for this purpose.

However the "use this tool" link no longer works, can someone please post the phone numbers or message me them, as I'll need to phone up in a few days to add a TYO return flight to my 2-4-1. Or, do I just call the Silver line and I'll be put through to a call centre in an active timezone?

Thanks, Stephen

Last edited by stephenjc; Apr 18, 19 at 4:52 am Reason: more info
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Old Apr 18, 19, 4:56 am
  #1403  
 
Join Date: Apr 2014
Posts: 102
Found the Phone Numbers

Originally Posted by stephenjc View Post
In the wiki it states

Q: As redemption seats are released at midnight GMT, what is the best way to secure them? There is no guarantee they will be available when the BA office opens in the morning!
A: A common practice on the forum is to use this tool and call a BA office that is open at midnight GMT. You will then be able to make the booking without waiting for your local office to open. Depending on timezone, Japan, Hong Kong and even the USA are frequently contacted for this purpose.

However the "use this tool" link no longer works, can someone please post the phone numbers or message me them, as I'll need to phone up in a few days to add a TYO return flight to my 2-4-1. Or, do I just call the Silver line and I'll be put through to a call centre in an active timezone?

Thanks, Stephen
Answered my own question all the different contact numbers are available on the BA EXEC web site.
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Old Apr 18, 19, 5:08 am
  #1404  
 
Join Date: Jan 2015
Location: UK
Programs: BA Nada, HH Diamond, IHG Spire AMB, Marriott Plat, Accor Gold
Posts: 190
Originally Posted by nemonon View Post
Thanks for the response. So, talk the missus into a mini-TP run with me to get Bronze to get a 7 day advance seat reservation for all 4 or simply take my chances without seat reservations nor status? Not really worth getting Gold half-way through my TP earning year methinks?
Iíve done several 241 as a lowly blue, Iíve never been bumped and never booked seats in advance. Weíve always been seated together and on one occasion we were moved to better seats after check-in closed by the lounge staff. If it was me Iíd just keep an eye on the loads as the flight gets closer and base your decision on that.
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Old Apr 18, 19, 5:15 am
  #1405  
 
Join Date: Jan 2016
Location: SW UK
Programs: BAEC Silver, Hyatt Platinum
Posts: 22
Originally Posted by strickers View Post


Iíve done several 241 as a lowly blue, Iíve never been bumped and never booked seats in advance. Weíve always been seated together and on one occasion we were moved to better seats after check-in closed by the lounge staff. If it was me Iíd just keep an eye on the loads as the flight gets closer and base your decision on that.
Thanks Strickers. I try not to worry about 241 changes but can't help it, considering it's the annual family hols and want it to be just so, hence the attempt to mitigate the likelihood of downgrading, etc. I'm on the first of 2 daily HKG flights so there's a little bit of flex in there if the first is full. Que sera and all that.
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Old Apr 18, 19, 5:54 am
  #1406  
 
Join Date: Apr 2017
Programs: BA Silver
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Originally Posted by nemonon View Post
Thanks Strickers. I try not to worry about 241 changes but can't help it, considering it's the annual family hols and want it to be just so, hence the attempt to mitigate the likelihood of downgrading, etc. I'm on the first of 2 daily HKG flights so there's a little bit of flex in there if the first is full. Que sera and all that.
Downgrades or bumps are very very rare - they just get a lot of noise on FT and elsewhere when they happen. If you want to pay for seats or a TP run for other reasons, that 's your choice, but doing so just to maybe reduce the already tiny chance of a downgrade or bump seems a waste of money.
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Old Apr 18, 19, 6:36 am
  #1407  
 
Join Date: Jan 2012
Location: Cardiff, Wales, United Kingdom
Programs: KLM Flying Blue, Singapore Airlines Kris Flyer, British Airways Executive Club
Posts: 78
LHR to DOH return on F (with the use of 2for1 voucher) - 148000 miles plus 838.68 pounds for taxes. Is this a fair deal?

Last edited by chinhk; Apr 18, 19 at 4:45 pm
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Old Apr 18, 19, 1:47 pm
  #1408  
 
Join Date: Sep 2009
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Originally Posted by chinhk View Post
LHR to DOH return (with the use of 2for1 voucher) - 148000 miles plus 838.68 pounds for taxes. Is this a fair deal?
You might want to tell us which cabin you are traveling in. Just a thought.....
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Old Apr 18, 19, 3:37 pm
  #1409  
 
Join Date: Sep 2010
Location: Edinburgh
Programs: BA Gold, FB Gold
Posts: 72
I am looking to book the return leg of my 241 from Asia in a few days time when the flights become available and will need to add the domestic connection the following day as it won't become immediately available.

My question is - whilst the long-haul sector will be in J (or even better F thought that's highly unlikely!), is it possible to book the domestic connection back to EDI in either Y or J, or do they have to be the same?
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Old Apr 18, 19, 3:39 pm
  #1410  
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Join Date: Apr 2012
Location: Leeds, UK
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Originally Posted by andyedinburgh View Post
I am looking to book the return leg of my 241 from Asia in a few days time when the flights become available and will need to add the domestic connection the following day as it won't become immediately available.

My question is - whilst the long-haul sector will be in J (or even better F thought that's highly unlikely!), is it possible to book the domestic connection back to EDI in either Y or J, or do they have to be the same?
you could book in either but since there is no avios to pay for either and the taxes/fees/charges would be pretty much the same why not just book J?
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