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BA American Express 2-4-1 Voucher Discussion

BA American Express 2-4-1 Voucher Discussion

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Old Sep 27, 18, 9:24 pm   -   Wikipost
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British Airways American Express Companion Voucher (2-4-1) Discussion and Wiki Thread



Summary

The British Airways American Express Companion Voucher entitles you to receive a second seat for a companion on the same flight as you and in the same cabin when you make a reward booking on a British Airways mainline flight with a BA prefixed flight number (but not on flights operated by franchisee, codeshare or alliance airlines). All you’ll have to pay is the taxes, fees and charges for you and your companion’s tickets.

The voucher is easy and straightforward to use. You as the cardholder may book a redemption ticket, paid for entirely in Avios, and you take a travel companion with you at no additional Avios cost. The usual taxes, fees and surcharges apply to both passengers, which must be paid for by the card holder.

Standard Voucher Terms and Conditions
  • The voucher is valid for travel on BA operated flights with BA prefix only
  • Valid towards return flights only, with the journey originating from and returning to your country of membership (with the exception of vouchers issued in the UK which may also be used for one-way travel)
  • Taxes, fees and surcharges apply to both the companion and the travelling Cardmember. The card holder will pay the cash supplement assessed for themselves and all others in the booking, using the credit card associated with the voucher
  • For Premium Plus Cardmembers who have two or more valid vouchers in their account, combining two vouchers within a single booking is permitted, subject to redemption availability. This allows the travelling Cardmember to take three travel companions, paying the Avios price for two passengers. Taxes, fees and charges must be paid for all four passengers. A maximum of two vouchers can be used towards any single booking
  • The Cardmember can travel without the companion, however the companion cannot travel without the Cardmember
  • The Cardmember cannot cancel the companion’s ticket to get the companion voucher back and still fly. In order to get the voucher back, the whole booking must be cancelled and re-booked for yourself, provided there is redemption availability
  • Cancelling a redemption booking does not guarantee the seat(s) will be released back into the award inventory
  • If the booking is cancelled at least 24 hours before the first flight, the Avios, taxes and fees will be refunded, plus the companion voucher. Generally the voucher and Avios will be refunded quite quickly, with the monetary components taking a few days longer. A cancellation fee will apply unless you are a BAEC GGL card holder
  • Tickets booked by phone need to be booked at least 48 hours in advance
  • Cardmembers must have accrued the Target within a 12-month period ending each year on the anniversary of their Promotion Commencement Date. Spend from the previous anniversary year will not be carried over
  • Spend towards the Voucher must be charged to the account before the anniversary date. Any spend on the Card made before the anniversary date but not charged to the account until after the anniversary date will not be counted
  • Companion Vouchers cannot be used in conjunction with any other promotion (This is the formal line, but in reality it can be used with GUF2 and Jokers)
  • If you (as the Cardmember who earned the Companion Voucher) are part of a BA Household Account, then both you and your companion must be members of the Household Account, or be on the 'Friends and Family' list that is attached to it
  • One Companion Voucher per main Cardmember per year

Frequently Asked Questions

Q: What is the British Airways American Express Companion Voucher?
A: The British Airways American Express Companion Voucher entitles you to receive a second seat for a companion on the same flight as you and in the same cabin when you make a reward booking on a British Airways mainline flight with a BA prefixed flight number (but not on flights operated by franchisee, codeshare or alliance airlines). All you’ll have to pay is the taxes, fees and charges for you and your companion’s tickets.

Q: How do I qualify for the British Airways American Express Companion Voucher?
A: To qualify for your British Airways American Express Companion Voucher, you must reach the required spend threshold for your card, as shown below, within a 12-month period ending on the anniversary of the date of issue of your BA/AMEX Card. Please note that required spend does not include cash withdrawals, interest, balance transfers and fees.
  • Classic: £20,000
  • Premium Plus: £10,000
Once you have reached the required spend threshold for your Card, you will automatically be sent your British Airways American Express Companion Voucher. Please note you are only entitled to one Companion Voucher per 12-month period, and required spend collected in one 12-month period cannot be carried over into the next 12-month period.

Q: I’ve hit my spend. When will the voucher show up?
A: Once you hit the target, you will receive an email congratulating you on the award of your voucher. It will show up quite prominently on your BAEC account home page after logging in. American Express directly states once a Card Member qualifies, we compile a list of eligible Card Members (monthly) and send it to British Airways (can take 3-5 days). British Airways advises the Card Member of their e-voucher / Companion Ticket via mail within 10-15 days.

The e-voucher / Companion Ticket shows online for a period of time to redeem, when the Card Member logs onto their Executive Club (Avios) account at ba.com.




Q: How long is the voucher valid for?
A: When the voucher is earned following a £10,000 spend on the BA Premium Plus American Express card, the voucher is valid for 24 months. When the voucher is earned following a £20,000 spend on the BA Classic American Express card, it is valid for 12 months. You must have booked and completed the whole of your outbound travel by the date the voucher’s validity expires, and it cannot be extended under any circumstances. The longer validity of the Premium Plus voucher is often cited as a very good reason to pay the £195 card fee.

Q:How do I get the most value from my voucher?
A: There is potential for you to save a substantial amount of Avios using the voucher, but its value to you is something only you can define. But in short, using the voucher for redemptions in First or Club World will maximise its value, as these naturally incur the highest redemption spend and will therefore save you the most Avios.

Q: Can I use the voucher and part-pay with Avios?
A: The ticket itself must be paid for entirely with Avios. Taxes, surcharges and fees (the "cash component" of the ticket composed of these fees, which are charged on standard redemptions in any event) must be paid for using an American Express card, although not necessarily a British Airways one (this is stated in the Terms and Conditions, but any Amex works)

Q: How do I pay the taxes, surcharges and fees?
A: An American Express card must be used to settle the taxes, surcharges and fees for both passengers. The Terms and Conditions state you must use the same American Express card that the voucher was earned on to settle this payment, but in practice any American Express card can be used. You may not use a Visa, MasterCard or other payment form to settle these fees.

Q: Can I book an open-jaw trip using the voucher?
A: You can, but you will need to call BA. For the trip to be valid, the length of the surface sector must be shorter than either of the flown journeys. If you want to fly from LHR to AAA and from BBB back to LHR, then the LHR-AAA and BBB-LHR distances must both be greater than the distance between AAA and BBB.

Q: Can I book my outbound flight at 355 days and call back to add the return booking?
A: Yes, but you will need to call BA. Once availability shows, you can call to add the return leg – the BA policy is to waive the £35 change fee per passenger if the return was beyond the booking window when you booked the outbound, i.e. that you booked your outbound leg when seats became available at T-355.

For example: If you booked your outbound at T-355 and called later to add the return leg the change fee would be waived. If you booked your outbound at T-50 and then booked the return for T-60 a few days later, the fee will not be waived.
Important update, posted by cbagent on 12 Feb 2018:

If adding the return sector to an existing one-way Amex 241 where the inbound dates were out of range at time of booking, it is now possible to book the flights online as a new one way Avios booking then call BA UK office when open.

Half of the Avios on this new booking will then be refunded to reflect Amex voucher use. The benefit of this is that there is no need to try calling open BA office in the early hours of the morning and the downside is the itinerary will be ticketed as two one way bookings. In addition the Avios balance must be high enough to take a debit of double the required Avios albeit for a relatively short time. May be of use for some people.
Note: you are strongly advised not to use this new method of booking two separate one ways if going to the US/Canada. When booking as two separate bookings and having the 2-4-1 applied across both is that taxes/charges/fees are not recalculated when the voucher is applied across to the second booking. Sometimes this will work out well for you (bookings exHKG for example), but for exUS or exCA bookings it is not recommended at all since exUS/CA taxes/fees/charges are very high. As an example, using the two separate bookings method on a LHR-JFK booking in J or F for two people would cost you about £480 more that the old method of calling and adding the inbound to an existing booking. Please see post 965 here for more information.
Q: As redemption seats are released at midnight GMT, what is the best way to secure them? There is no guarantee they will be available when the BA office opens in the morning!
A: A common practice on the forum is to use this tool and call a BA office that is open at midnight GMT. You will then be able to make the booking without waiting for your local office to open. Depending on timezone, Japan, Hong Kong and even the USA are frequently contacted for this purpose.

Q: I made a one-way booking using a voucher and have already completed the travel on that booking. Can I now add an inbound flight to the booking to make use of the voucher?
A: No.

Q: Does cancelling my BA American Express card mean I will lose the voucher? Does downgrading my BA American Express Premium Plus card to the Classic card mean I will lose my voucher?
A: No. Contrary to what American Express will tell you, you will keep the voucher if you cancel the card entirely, and similarly your voucher will retain its two year validity if you downgrade from the Premium Plus card to the Classic Card. Remember though that you will need to pay the taxes and fees on an American Express card, so it may be worth asking to downgrade the Premium Plus to the Classic card for this purpose if you don’t hold another Amex.

Q: If I cancel my 2-4-1 booking, will I get the voucher back?
A: Yes, the voucher will appear in your BAEC some time after cancellation along with your Avios. The voucher will retain the same expiry date.

Q: If I cancel my BA Amex after making a 2-4-1 booking, and later cancel the booking, will I get the voucher back?
A: Collective forum experience would lend us to believe that in this situation you would receive the voucher back, as the voucher is credited to your BAEC account and there would be no way for it to know that you had subsequently cancelled your card. The expiry date of the voucher will remain the same.

Q: There is one redemption seat available on the route I want. If I use the voucher, will it book a second seat for me automatically?
A: No. The voucher makes use of existing availability, so to book travel for two passengers there must be a minimum of two redemption seats available on the flight.

Q: Availability on BA is really poor. Can I book a codeshare flight?
A: No. The terms of the voucher state that the booking is restricted to BA metal. You should be able to secure availability at T-355 days, as BA release two Club World seats for all flights at this point.

Q: Can I use a Gold Upgrade for Two voucher in conjunction with my voucher?
A: Yes. You will need to call BA to make the booking.

Q: Can I use a Joker in conjunction with my voucher?
A: Yes. You will need to call BA to make the booking.

Q: Can I fly mixed class bookings using the voucher?
A: Yes, however all companions on the booking must fly the same cabin. This means you could fly First outbound and Club World inbound together using the voucher, but you cannot have one passenger in Club World and another in World Traveller Plus on the same leg of the booking.

Q: Can I book myself on one flight and my companion on the next flight?
A: No. You must fly on the same flights, in the same cabin. This also applies to all four passengers if the booking has been made by a Premium Plus Cardmember using two vouchers in the same booking.

Q: I’ve booked in Club World and seats in First have opened up. Can I rebook in First?
A: Yes. You will need to call BA to do this, and the standard BA change fee of £35 will apply along with the Avios difference between cabins.

Q: I booked two regular redemption seats in Club World. Can I retrospectively apply the voucher to my booking and get half the Avios back?
A: No. You will need to cancel and rebook, as you need to apply the voucher at the time of booking. As per standard redemption procedures, there is no guarantee the seats will be re-released for you to book, so cancellation is at your own risk.

Q: I’ve read lots of stories that those travelling on 2-4-1 vouchers are prioritised for downgrades. Should I be worried?
A: Downgrades are very infrequent and while there are stories of this happening, you shouldn’t worry that this will happen to you. BA have a number of strategies for overbooking situations and the likelihood of your flight being overbooked, let alone you receiving a downgrade or being denied boarding, is very low.

Q: Can I use a Lloyds Upgrade Voucher in conjunction with my 2-4-1?
A: No. The two vouchers are mutually exclusive.

Q: What is the best strategy to use the voucher and get the flights I want?
A: Flexibility. Being open to arrival airport, dates, and booking as far in advance as possible will all help your chances of booking the trip you want. Travelling midweek and during school term time will also lend itself to more availability.

Q: Can I make a 2-4-1 booking before the voucher expires, but actually fly after the voucher's expiry date?
A: Sort of. In short, you must book and fly the outbound leg before the expiry date. Your return leg(s) can take place after the voucher's expiry date passes.

Q: Do I have to return during the lifetime of the voucher?
A: Although your outbound journey must be completed before the voucher expires, you are free to return any time afterwards (within the limit of the validity of the ticket, which is normally one year from the date of outbound travel).

Q: I have a joint card with someone else, but the voucher has been issued in their name instead of mine, even though I did most of the spending on the card.
A: The voucher is issued in the name of the main Cardmember, regardless of who spends the most on the card.

Q: My Companion can no longer travel with me. Can I amend the name of my Companion on my 2-4-1 booking?
A: No. You will need to cancel the booking in its entirety, wait for the voucher and Avios to re-appear in your account, and create a new booking using the new Companion's details. There is no guarantee that the previous redemption seats you were booked into will reappear in the inventory, so this is at your own risk.

Q: I am a member of a Household Account. What are the rules around my companion travelling with me when this is the case?
A: The voucher terms state that, where you (as the Cardmember who earned the 2-4-1 voucher) are already part of a BA Household Account, the cardmember who travels with you must also be a member of the same Household Account. This is because Members of a Household Account cannot redeem their Avios for anyone outside the Household Account (members of the Family and Friends List are within the Household Account for these purposes). If this is problematic, there are a few ways to resolve this issue:
  • Add your companion to your Household Account. It should be noted that Household Accounts can have a maximum of seven members at any one time, and can only be changed every six months. Your companion must also live at the same address as you for this to be an option.
  • Add your companion to your Household Account's Family and Friends List. Once you have a Household Account, you can create a list of family and friends, so you can spend your Avios on people outside the group and, most importantly, on people who do not share the same address as you. You can nominate up to five people on your Family and Friends List, and you can access your Family and Friends list after you have logged into your online Executive Club account at ba.com. From here you can easily add individuals to your list – simply follow the on-screen instructions.
  • You withdraw from your Household Account. You may wish to note that Household Accounts can only be changed every six months.

Q: If I upgrade my Amex from the Classic to the Premium Plus card before earning the voucher, does my spend count towards a £10,000 target or the old £20,000 target?
A: Your spend will count towards the Premium Plus target of £10,000.

Q: I've earned my voucher on the Premium Plus card. If I subsequently downgrade the card, does it retain its two-year validity?
A: Yes. At the point the voucher appears in your BAEC account, the validity and expiry date will not change.


Questions?

This Wiki answers most commonly asked questions about the Voucher, but is not by any means an exhaustive list. Do post in the thread if you have any other questions or queries.



Related topics
Community experiences using companion vouchers

ENDS
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Old May 20, 17, 9:46 am
  #106  
 
Join Date: Jan 2007
Location: living near Malaga
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Originally Posted by Corpt View Post
I know the companion can't travel without the cardholder. If we are on an itinerary MAN-LHR-LAX-LHR-MAN and both passengers fly the first three legs, but the cardholder tries to skip (not board) the final LHR-MAN leg, what happens to the companion who has boarded that final leg?
I did this recently getting myself offloaded from the lounge. It was a issue I knew might happen and we checked all the luggage in the companion's name before we left on route back to the UK. Was not an problem.
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Old May 20, 17, 11:22 am
  #107  
 
Join Date: May 2007
Location: UK
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Originally Posted by sunshinebob View Post
I did this recently getting myself offloaded from the lounge. It was a issue I knew might happen and we checked all the luggage in the companion's name before we left on route back to the UK. Was not an problem.
Good to hear. Thank you.
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Old May 23, 17, 1:35 pm
  #108  
 
Join Date: May 2017
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This is a great resource, thank you to those who have contributed. I've read through and seen this question come up a few times, but as I am looking to book my first 2-4-1 soon, I'm just interested to know a bit more about the practicalities.

It seems to the best way to "guarantee" the dates you want is to book at T-355 by booking the outbound online at midnight when the flight becomes available for booking and there should be at least two reward seats available.

The part I'm less clear about is getting the return flight. It sounds like this can be done over the phone at T-355 (either from same airport or open jaw) but have you not essentially used up your voucher in booking the initial outbound? How do they know there is still a 2-4-1 element left to be used up? It feels like if I were to do this, the agent would say "Yes sir, that will be X thousand pounds sir".

Presumably if you just state you booked a 2-4-1 booking online and would now like to add the return, they would immediately know what you're talking about and there would be no fee or charge to do this other than the taxes etc for the two tickets?

I'm a bit cynical but it all seems a bit easy to get exactly what you want when everything I've read up until now says you need to be very flexible!
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Old May 23, 17, 1:44 pm
  #109  
 
Join Date: May 2007
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Originally Posted by jackcarr View Post

Presumably if you just state you booked a 2-4-1 booking online and would now like to add the return, they would immediately know what you're talking about and there would be no fee or charge to do this other than the taxes etc for the two tickets?
That's correct.
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Old May 23, 17, 1:47 pm
  #110  
 
Join Date: May 2014
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Welcome to FT jackcarr yes - midnight (or 1am depending on time of year) you call back to add the two Reward seats on to your original voucher! It can be quite stressful if you've got no plan B or can't do any other dates as it's fastest finger first, which can be very sought after on Cape Town, Sydney etc.

Make sure the seats are held instantly on getting through, then explain about the voucher already in play - should be easy enough for them to see. I've had some excellent easy examples, and a coupe of disasters, whereby I had to do the same again 24 hours later! Good luck and report back
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Old May 29, 17, 9:13 am
  #111  
 
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If we've flown the outbound but neither of us can now fly the return, what, if anything, do we get back if we cancel?
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Old May 29, 17, 10:21 am
  #112  
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This was our 3rd 2-4-1 and by far our most stressful to book. In the past I looked at availability and based our trip around that, booking both legs myself. Those were off season trips, and this was for next April/May when reward seats in F were much scarcer. Not only did we end up booking outbound first with agent assistance on the return but we ended up flying from/to alternative US cities. Which is ironic, because we started flying BA originally because they were the only International airline flying direct to Europe from San Diego and we were tired of flying out of LAX. But our certificate was expiring and we didn't want to waste it.
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Old May 29, 17, 3:04 pm
  #113  
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Originally Posted by louie-m View Post
If we've flown the outbound but neither of us can now fly the return, what, if anything, do we get back if we cancel?
Unfortunately your 2-4-1 won't get re-issued. Also you wouldn't get the avios back, although I think you should get some refund of taxes and fees.

There is a section in the terms which does say:

In the event you are prevented from travelling by an Event Beyond Your Control we will refund your Avios points provided you have an unused Reward, have informed British Airways promptly, provided evidence of the event if requested to do so and paid the applicable fee specified on ba.com.
And Event Beyond Your Control - means unusual and unforeseeable circumstances which you cannot control and the consequences of which you could not have avoided even if you had taken all reasonable care.

Just thought I would mention it in case it applies.
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Old May 29, 17, 5:41 pm
  #114  
 
Join Date: Aug 2014
Posts: 1,449
Originally Posted by jackcarr View Post
This is a great resource, thank you to those who have contributed. I've read through and seen this question come up a few times, but as I am looking to book my first 2-4-1 soon, I'm just interested to know a bit more about the practicalities.

It seems to the best way to "guarantee" the dates you want is to book at T-355 by booking the outbound online at midnight when the flight becomes available for booking and there should be at least two reward seats available.

The part I'm less clear about is getting the return flight. It sounds like this can be done over the phone at T-355 (either from same airport or open jaw) but have you not essentially used up your voucher in booking the initial outbound? How do they know there is still a 2-4-1 element left to be used up? It feels like if I were to do this, the agent would say "Yes sir, that will be X thousand pounds sir".

Presumably if you just state you booked a 2-4-1 booking online and would now like to add the return, they would immediately know what you're talking about and there would be no fee or charge to do this other than the taxes etc for the two tickets?

I'm a bit cynical but it all seems a bit easy to get exactly what you want when everything I've read up until now says you need to be very flexible!
Yes a lot of people do sucessfully book this way. Just remember that only two guaranteed seats are released in club for each flight at 355 days before departure. Therefore there can be a lot of other people that can be trying to get the same availability as you, this is why parience and flexibility are required. To your other question yes change booking agents are familar with adding return flights to Amex bookings!
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Old May 30, 17, 12:13 am
  #115  
 
Join Date: Aug 2007
Location: Manchester
Programs: BA, DC, IC
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Using 241 4 month gap on return leg

Hi All
I've used the 241 many times, however I do have a question. I'm planning on an outbound to the USA in July 18 (next year)my travel plans mean that I would end up returning to the UK from the Far East in August therefore won't be booking a return. I plan to be back in the states in October 18 and want to use the return leg then.

The question is, is there any reason I can't use the return leg in the October as I've already been back to the UK in August?

Last edited by mycity68; May 30, 17 at 12:18 am
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Old May 30, 17, 12:19 am
  #116  
 
Join Date: Nov 2007
Programs: BAEC Bronze, VS Red, AMEX Plat Plus
Posts: 113
Hi everyone,

ive used numerous 241s on long haul flights, but now have a voucher that's expiring in September and I'm unlikely to be able to use it for a long haul flight. What is the best way to use it for a short haul redemption to maximise its value? I'm open to different destinations (although looking for beach and sun if possible) and obviously I understand it is availability dependant. Looking to use it between end of June and end of September. I have 160k avios.

Thanks

Last edited by deno86; May 30, 17 at 12:19 am Reason: Additional info
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Old May 30, 17, 12:28 am
  #117  
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Is there any leniency in extending the 2-4-1 by 6 or even 3 months? Would really help me take family for xmas away, as my current one expires beginning of December.(bad planning on my part!)
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Old May 30, 17, 12:42 am
  #118  
 
Join Date: Jan 2005
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Originally Posted by nufnuf77 View Post
Is there any leniency in extending the 2-4-1 by 6 or even 3 months? Would really help me take family for xmas away, as my current one expires beginning of December.(bad planning on my part!)
Sadly the answer is no. THe vouchers used to have a one year validity and that was extended IIRC about five years ago to two years. But they will not extend it any further and TBH that is IMO fair.

PS Above applies to the premium card, the ordinary card is one year IIRC.
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Old May 30, 17, 2:11 am
  #119  
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Originally Posted by mycity68 View Post
Hi All
I've used the 241 many times, however I do have a question. I'm planning on an outbound to the USA in July 18 (next year)my travel plans mean that I would end up returning to the UK from the Far East in August therefore won't be booking a return. I plan to be back in the states in October 18 and want to use the return leg then.

The question is, is there any reason I can't use the return leg in the October as I've already been back to the UK in August?
So you want to book UK->US in July 2018, and US->UK for October 2018, and travel in between? Yes that's fine. BA/Amex won't care that in between you have been all over the place
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Old May 30, 17, 4:11 am
  #120  
 
Join Date: Aug 2007
Location: Manchester
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Originally Posted by KARFA View Post
So you want to book UK->US in July 2018, and US->UK for October 2018, and travel in between? Yes that's fine. BA/Amex won't care that in between you have been all over the place
Thought that would be the case, many thanks KARFA
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