BA American Express 2-4-1 Voucher Discussion
#1111
Join Date: Dec 2018
Programs: BA Executive Club
Posts: 20
I've been a lurker on the site for a while and enjoyed the various postings on here. Now though I wanted to ask about a bit of an oddity with the BA companion voucher. I upgraded to the premium plus card this week to trigger the Ł10k spending target and get a two year companion voucher. My companion voucher has duly come through, but it's only for 12 months with a "congratulations for hitting the Ł20k spending target" message. I definitely haven't hit Ł20k on this card and obviously the 24 month companion voucher is much more useful.
Is this a common problem and will it fix itself if I just leave it for a week, or should I be getting on the phone to Amex/BA and causing a fuss?
Thanks in advance.
Is this a common problem and will it fix itself if I just leave it for a week, or should I be getting on the phone to Amex/BA and causing a fuss?
Thanks in advance.
#1112
Join Date: Apr 2017
Programs: BA Silver
Posts: 1,382
I've been a lurker on the site for a while and enjoyed the various postings on here. Now though I wanted to ask about a bit of an oddity with the BA companion voucher. I upgraded to the premium plus card this week to trigger the Ł10k spending target and get a two year companion voucher. My companion voucher has duly come through, but it's only for 12 months with a "congratulations for hitting the Ł20k spending target" message. I definitely haven't hit Ł20k on this card and obviously the 24 month companion voucher is much more useful.
Is this a common problem and will it fix itself if I just leave it for a week, or should I be getting on the phone to Amex/BA and causing a fuss?
Thanks in advance.
Is this a common problem and will it fix itself if I just leave it for a week, or should I be getting on the phone to Amex/BA and causing a fuss?
Thanks in advance.
#1113
Join Date: Feb 2010
Location: London
Programs: BA Executive Club, UA Mileage Plus, bmi Diamond Club
Posts: 480
I wonder if someone can help with a question about a cancellation.
I had booked a LHR-MIA return using a voucher but cancelled it as I needed to change the dates but didn't want to pay BA even more money to do so (we've instead booked cash flights to FLL in Y basic for Ł262 each).
I cancelled online and have had an email confirming that the Avios and voucher will be refunded within 24 hours but there's no mention of the taxes/fees, or any charge for cancellation. Will the money be refunded automatically or do I need to chase this up?
I had booked a LHR-MIA return using a voucher but cancelled it as I needed to change the dates but didn't want to pay BA even more money to do so (we've instead booked cash flights to FLL in Y basic for Ł262 each).
I cancelled online and have had an email confirming that the Avios and voucher will be refunded within 24 hours but there's no mention of the taxes/fees, or any charge for cancellation. Will the money be refunded automatically or do I need to chase this up?
#1114
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,701
I wonder if someone can help with a question about a cancellation.
I had booked a LHR-MIA return using a voucher but cancelled it as I needed to change the dates but didn't want to pay BA even more money to do so (we've instead booked cash flights to FLL in Y basic for Ł262 each).
I cancelled online and have had an email confirming that the Avios and voucher will be refunded within 24 hours but there's no mention of the taxes/fees, or any charge for cancellation. Will the money be refunded automatically or do I need to chase this up?
I had booked a LHR-MIA return using a voucher but cancelled it as I needed to change the dates but didn't want to pay BA even more money to do so (we've instead booked cash flights to FLL in Y basic for Ł262 each).
I cancelled online and have had an email confirming that the Avios and voucher will be refunded within 24 hours but there's no mention of the taxes/fees, or any charge for cancellation. Will the money be refunded automatically or do I need to chase this up?
#1115
Join Date: Feb 2010
Location: London
Programs: BA Executive Club, UA Mileage Plus, bmi Diamond Club
Posts: 480
Thank you - I assumed it'd be automatic but the compete lack of reference to money in the email threw me a bit!
#1116
Join Date: Oct 2006
Programs: BA Gold (GGL/CCR)
Posts: 315
Country of Membership
Hello,
I have recently moved to Australia. I have not as of yet transferred my BA account to my Australian address.
I have two outstanding 241 vouchers atm. If I was to change my address to Australia, would that mean I could book a flight SYD - LHR rtn rather than having to be from London?
Regards,
Kernow
I have recently moved to Australia. I have not as of yet transferred my BA account to my Australian address.
I have two outstanding 241 vouchers atm. If I was to change my address to Australia, would that mean I could book a flight SYD - LHR rtn rather than having to be from London?
Regards,
Kernow
#1117
Join Date: Sep 2009
Posts: 2,805
Hello,
I have recently moved to Australia. I have not as of yet transferred my BA account to my Australian address.
I have two outstanding 241 vouchers atm. If I was to change my address to Australia, would that mean I could book a flight SYD - LHR rtn rather than having to be from London?
Regards,
Kernow
I have recently moved to Australia. I have not as of yet transferred my BA account to my Australian address.
I have two outstanding 241 vouchers atm. If I was to change my address to Australia, would that mean I could book a flight SYD - LHR rtn rather than having to be from London?
Regards,
Kernow
#1118
Join Date: Feb 2010
Location: London
Programs: BA Executive Club, UA Mileage Plus, bmi Diamond Club
Posts: 480
How long is a BA 24 hours?
As per my previous post, last week I cancelled flights booked with a 2 for 1 voucher. On Saturday morning I received an email saying that the Avios and voucher would be returned to my account "within 24 hours". Even discounting the weekend, i.e. had I received the email on Monday morning, it's still been more than 24 hours and no sign of the Avios, voucher, or cash.
I don't mind it taking a week, but don't tell me it'll be 24 hours if that's the case! At what point do I need to pick up the phone?
As per my previous post, last week I cancelled flights booked with a 2 for 1 voucher. On Saturday morning I received an email saying that the Avios and voucher would be returned to my account "within 24 hours". Even discounting the weekend, i.e. had I received the email on Monday morning, it's still been more than 24 hours and no sign of the Avios, voucher, or cash.
I don't mind it taking a week, but don't tell me it'll be 24 hours if that's the case! At what point do I need to pick up the phone?
#1119
Join Date: Jul 2018
Location: Oxford
Programs: BAEC GGL
Posts: 75
How long is a BA 24 hours?
As per my previous post, last week I cancelled flights booked with a 2 for 1 voucher. On Saturday morning I received an email saying that the Avios and voucher would be returned to my account "within 24 hours". Even discounting the weekend, i.e. had I received the email on Monday morning, it's still been more than 24 hours and no sign of the Avios, voucher, or cash.
I don't mind it taking a week, but don't tell me it'll be 24 hours if that's the case! At what point do I need to pick up the phone?
As per my previous post, last week I cancelled flights booked with a 2 for 1 voucher. On Saturday morning I received an email saying that the Avios and voucher would be returned to my account "within 24 hours". Even discounting the weekend, i.e. had I received the email on Monday morning, it's still been more than 24 hours and no sign of the Avios, voucher, or cash.
I don't mind it taking a week, but don't tell me it'll be 24 hours if that's the case! At what point do I need to pick up the phone?
#1120
Join Date: Feb 2010
Location: London
Programs: BA Executive Club, UA Mileage Plus, bmi Diamond Club
Posts: 480
Honestly, I would pick up the phone now and give a gentle prompt. I had a very similar situation and after around five days the cash refund had been processed but no sign of the Avios or voucher. Left it another 2 days - assuming that it would work itself out - but when I finally called, both were refunded immediately while still on the call. Very helpful and pleasant conversation but I was left with the impression that such IT glitches often happen and that my request was by no means unusual.
#1121
Join Date: Oct 2004
Posts: 732
Whats the optimal way to ask for flights on the phone. Should you call a few mins before the release time? Do you let them know you want to grab the 2 seats as they appear? Or just give the flight numbers in order?
#1122
Join Date: Aug 2015
Location: England
Programs: BAEC Gold, UA Mileage Plus, Hotels.com Gold, Marriott Bonvoy Platinum, Pizza Express Gold
Posts: 597
If you have the Avios available it's worth checking how much the fees are to do it as two one ways online then phone up the next day to get the voucher applied to the return. Much easier as long as you're not going to US/Canada
#1123
Join Date: Oct 2004
Posts: 732
Thanks for the tip. What does this last part mean? That I can book 2x pax on 1 booking for EDI-LHR-JNB online, and then call up and convert it to a 2 for 1? Then book the return 2 weeks later the same way?
#1124
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,587
#1125
Join Date: Aug 2015
Location: England
Programs: BAEC Gold, UA Mileage Plus, Hotels.com Gold, Marriott Bonvoy Platinum, Pizza Express Gold
Posts: 597
You can book the outbound online using the 2-4-1 normally to start with. Then instead of phoning up at midnight GMT you can book the return as a normal one-way booking online. You'll pay the full avios and cash for 2 people initially. Then you can phone up the next day when the UK line is open and ask them to apply the 2-4-1 to the return booking. You will get a refund of half the avios, but the charges won't be. This means that if you're going to Asia you will generally be better off than the traditional (phone) booking method, but if you're going to the US you'll be significantly worse off, because the fees vary by market.