Email from Mr Cruz - that's a first for me!
Apr 6, 2017, 11:25 am
#32
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,167
Apr 6, 2017, 12:13 pm
#35
Join Date: Dec 2004
Location: Manila, Philippines (MNL)
Programs: BAEC Gold [>20k Lifetime TPs] | Hilton Honors Lifetime Diamond [as is Mrs PtF] | Various Others
Posts: 6,156
Apr 6, 2017, 12:17 pm
#36
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,085
Apr 6, 2017, 12:26 pm
#37
Join Date: Jan 2013
Location: MAN
Programs: None anymore
Posts: 220
I read the email as saying:
"Lots of people are complaining, I need to reassure people.
I'm continuing to cut everything to maximise short-term profit. I don't care about the long-term effect on the BA brand, but here's some nice dressing-up of the cuts so that I can say it's what customers want and that I'm caring about the brand."
There's only so many trust-busters Cruz & BA can commit before their words are ignored. They passed that limit with me a while ago.
"Lots of people are complaining, I need to reassure people.
I'm continuing to cut everything to maximise short-term profit. I don't care about the long-term effect on the BA brand, but here's some nice dressing-up of the cuts so that I can say it's what customers want and that I'm caring about the brand."
There's only so many trust-busters Cruz & BA can commit before their words are ignored. They passed that limit with me a while ago.
The email made no mention of a new CW seat - what an own-goal. I only found out in this thread.
Apr 6, 2017, 12:46 pm
#38
Join Date: Jun 2016
Programs: BAEC Gold
Posts: 1,162
To be fair - the page linked direct from the email does clearly talk about the new Club seat...whilst the email might have mentioned it specifically, it at least alludes to a big investment in Club
if you're not going to even follow the single link you can hardly complain about feeling you don't have the information...
if you're not going to even follow the single link you can hardly complain about feeling you don't have the information...
Apr 7, 2017, 6:18 am
#39
Join Date: Sep 2013
Posts: 35
To be fair - the page linked direct from the email does clearly talk about the new Club seat...whilst the email might have mentioned it specifically, it at least alludes to a big investment in Club
if you're not going to even follow the single link you can hardly complain about feeling you don't have the information...
if you're not going to even follow the single link you can hardly complain about feeling you don't have the information...
Email open rates are hideously low these days, yet most companies still assume email messages mean the customer knows. Expecting a customer to take a further step after opening is wishful thinking IMO.
Apr 7, 2017, 11:18 am
#40
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,167
Apr 7, 2017, 2:54 pm
#42
Join Date: Dec 2004
Location: Manila, Philippines (MNL)
Programs: BAEC Gold [>20k Lifetime TPs] | Hilton Honors Lifetime Diamond [as is Mrs PtF] | Various Others
Posts: 6,156
Apr 7, 2017, 5:49 pm
#45
Join Date: Aug 2015
Location: USA
Programs: BA Silver
Posts: 812
I got one and the work email system automatically filed it as Junk.
I'm extremely grateful to Alex Cruz, It's thanks to his cost cutting that I had a look about and have flown J/F on -
Qatar
Emirates
Qantas
Etihad
Finnair
United
AA
Cathay
and Y on
Thai
and come to the realisation that they are all miles and miles better than BA.
Cya - or maybe not.
I'm extremely grateful to Alex Cruz, It's thanks to his cost cutting that I had a look about and have flown J/F on -
Qatar
Emirates
Qantas
Etihad
Finnair
United
AA
Cathay
and Y on
Thai
and come to the realisation that they are all miles and miles better than BA.
Cya - or maybe not.