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AUP is "discounted" so no Tier Points or Avios

AUP is "discounted" so no Tier Points or Avios

Old Apr 1, 17, 6:51 pm
  #1  
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Angry AUP is "discounted" so no Tier Points or Avios

Is BA trying there luck here?

Flew LHR to LAS in WTP. At the airport I was offered an upgrade for $700 to CW.
The WTP fare was cash, the upgrade was cash.

Spoke to BA on Twitter to get the Tier Points and Avios for this. They said:

Hi XXXXXXX, as the upgrade you purchased at the airport was discounted, you wouldn't receive Avios or Tier Points for this cabin. You would receive them for the original cabin purchased. You have been credited correctly. ^Chris
This is news to me?
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Old Apr 1, 17, 6:55 pm
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Originally Posted by kt1931 View Post
Is BA trying there luck here?

Flew LHR to LAS in WTP. At the airport I was offered an upgrade for $700 to CW.
The WTP fare was cash, the upgrade was cash.

Spoke to BA on Twitter to get the Tier Points and Avios for this. They said:



This is news to me?
I think the BA agent was wrong. I purchased an AUP on a cash fare and the correct TP and Avios posted for the CW cabin I upraded to.
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Old Apr 1, 17, 6:59 pm
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I would not be surprised if they had changed the rules but I don't actually know. Last time I did an AUP (S16), I got the extra TP's and avios.

BA's IT is clearly trash as I always get the extra TP's/Avios on upgrades made with avios
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Old Apr 1, 17, 7:06 pm
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I assume this has posted to your account at the WTP level? Try putting a normal claim in by calling BA and see what happens.
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Old Apr 1, 17, 7:13 pm
  #5  
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Correct WTP level.
They said they could not detect any upgrade to start with so I DM'd them my BP and Receipt on Twitter and now they are saying this
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Old Apr 1, 17, 7:14 pm
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Originally Posted by kt1931 View Post
Correct WTP level.
They said they could not detect any upgrade to start with so I DM'd them my BP and Receipt on Twitter and now they are saying this
Just call BA - I wouldn't bother wasting any more time with the twitter team.
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Old Apr 1, 17, 7:19 pm
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Originally Posted by kt1931 View Post
Correct WTP level.
They said they could not detect any upgrade to start with so I DM'd them my BP and Receipt on Twitter and now they are saying this
Are the departure manifests not 100% aligned with the reservations system?
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Old Apr 1, 17, 7:48 pm
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I've called BA and they've told me to submit the paper copies on a form.
I have already done this and they gave me the response above.

I will do it again. Thank you.

Flight
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Old Apr 1, 17, 7:54 pm
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Originally Posted by kt1931 View Post
I've called BA and they've told me to submit the paper copies on a form.
I have already done this and they gave me the response above.
So did you call first and then when you got a rejection did you then message the twitter team?

Was the agent on the phone unable to see the AUP?
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Old Apr 1, 17, 8:28 pm
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Originally Posted by KARFA View Post
So did you call first and then when you got a rejection did you then message the twitter team?

Was the agent on the phone unable to see the AUP?
The agent says the AUP is contracted to a 3rd party that promotes and sells AUP's on BA's Behalf and can only see a FREE upgrade.

I did keep the BP and Receipt
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Old Apr 2, 17, 12:56 am
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I did an AUP last week and it posted correctly at the upgrade levels.
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Old Apr 2, 17, 4:04 am
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Oh dear, how annoying OP. I can also understand it can be quite frustrating when a company lames a third party, but hopefully you will get it sorted.

I wouldn't have used the twitter team for missing Avios, there not the best route IMHO, but sounds like your now on the right track having called. I'd send the BP and receipt with an explanation email to the EC.documents email address. You can chase it up by telephone as, depending on other factors such as the level of recent IRROPS, it can take some time to be actioned. If your claim is rejected, I would then likely consider one of the external resolution routes.

Best of luck
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Old Apr 2, 17, 4:07 am
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Why don't you try to pm BAmissingavios and see if they can help
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Old Apr 2, 17, 5:48 am
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Originally Posted by a mirrer View Post
Why don't you try to pm BAmissingavios and see if they can help
^ This! Extremely helpful and got my issues with a previous claim sorted after weeks of back and forth with BA
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Old Apr 2, 17, 8:52 am
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Originally Posted by kt1931 View Post
The agent says the AUP is contracted to a 3rd party that promotes and sells AUP's on BA's Behalf and can only see a FREE upgrade.

I did keep the BP and Receipt
I have had this said to me too when trying to claim missing TPs ex ALG. Unfortunately I had only retained the BP and not the receipt. BA insisted on a copy of my cc statement before posting the correct TPs. Seemed a very clunky way of doing things, and still none the wiser why they didn't have their own records.
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