In (partial) defense of CW

Old Mar 31, 17, 1:18 am
  #1  
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In (partial) defense of CW

Hi all,

With the negativity we have seen recently I wanted to list some (of what I view as) positives with regards to CW (vs QR J, having taken a trip on both products recently).

- The CW seating arrangement in A / K feels very private once airborne, more so than the 2-2-2 layout on the equivalent QR J product (777).
- The CW seating arrangement in E / F in the bassinet rows is great for traveling with young kids since when the seats are in the upright position you can allow them some floor space of their own to sit / play / crawl without getting in anyone's way and without being able to 'escape' easily.
- The Club Kitchen is reliably stocked with 'proper' food items (Sandwiches, salads, etc.) in addition to the standard crisps, chocolate and fruit, this is great if you just fancy a light snack rather than a full blown hot meal.
- I have found that the BA crews tend to be reliably more welcoming with a greater freedom to express their personalities and employ 'outside of the box' thinking to improve the customer experience (although I do understand the poor treatment and working conditions suffered by the QR staff so this is not to be unexpected).
- For me, as a fussy eater, the ability to peruse the menu for my flight a couple of weeks in advance and secure my first choice is a nice touch and to date I have always been offered the choice to change this on board should I wish.

To be clear, I am not saying that the product is better or that I expect others with different requirements / standards to agree, only that despite Cruz's best efforts, the product offered still has positives on which to draw.

Now, here's to hoping he doesn't read this and use it as his 'cost cutting ideas' for the next 5 days

CB
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Old Mar 31, 17, 2:07 am
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Originally Posted by cbyrne92 View Post
Hi all,

With the negativity we have seen recently I wanted to list some (of what I view as) positives with regards to CW (vs QR J, having taken a trip on both products recently).

- The CW seating arrangement in A / K feels very private once airborne, more so than the 2-2-2 layout on the equivalent QR J product (777).
- The CW seating arrangement in E / F in the bassinet rows is great for traveling with young kids since when the seats are in the upright position you can allow them some floor space of their own to sit / play / crawl without getting in anyone's way and without being able to 'escape' easily.
- The Club Kitchen is reliably stocked with 'proper' food items (Sandwiches, salads, etc.) in addition to the standard crisps, chocolate and fruit, this is great if you just fancy a light snack rather than a full blown hot meal.
- I have found that the BA crews tend to be reliably more welcoming with a greater freedom to express their personalities and employ 'outside of the box' thinking to improve the customer experience (although I do understand the poor treatment and working conditions suffered by the QR staff so this is not to be unexpected).
- For me, as a fussy eater, the ability to peruse the menu for my flight a couple of weeks in advance and secure my first choice is a nice touch and to date I have always been offered the choice to change this on board should I wish.

To be clear, I am not saying that the product is better or that I expect others with different requirements / standards to agree, only that despite Cruz's best efforts, the product offered still has positives on which to draw.

Now, here's to hoping he doesn't read this and use it as his 'cost cutting ideas' for the next 5 days

CB
The 10A/K sears are quite good indeed as it feels like you are in a mini suite.

Club kitchen is good? You must be joking. There were almost nothing on my HKG-LHR earlier this week. Just few pack of crisps and a pack of mini popcorn with some drinks. Not good in my view.
cysyuen is offline  
Old Mar 31, 17, 2:12 am
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Originally Posted by cysyuen View Post
The 10A/K sears are quite good indeed as it feels like you are in a mini suite.

Club kitchen is good? You must be joking. There were almost nothing on my HKG-LHR earlier this week. Just few pack of crisps and a pack of mini popcorn with some drinks. Not good in my view.
Yes experience has taught me to go to the kitchen early and grab a sandwich and some crisps since they never load enough for everyone.
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Old Mar 31, 17, 2:17 am
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I agree.

Recently tried Finnair A350 & Qantas 744 in business on the same trip and BA compared favourably with both. The food was better than each, seat (specifically for sleeping) was better than each and other areas were similar or close in quality.

Looking forward to my flight to OAK tomorrow in Club
BobOnBA is offline  
Old Mar 31, 17, 2:18 am
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Also I think the Club Kitchen is one of the great parts of CW. I often grab a Waitrose yogurt and/or bag of crisps on a flight to America.
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Old Mar 31, 17, 3:31 am
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I generally like the CW seating too, though some of my recent flights have had a bit less cleaning than I would have liked. I think they are comfortable and have a decent amount of storage, this is especially true when you have upper deck seats. I like the window seat because of the added privacy and I'm tall so stepping over someone's legs isn't a big issue for me.

The Club Kitchen used to be really great and a total asset to BA CW. Unfortunately, on my last couple of flights the treats there have been scaled back considerably and weren't as nice (as far as brands and types) as on previous flights.
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Old Mar 31, 17, 3:35 am
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If you find the Club Kitchen is "reliably stocked" you must be the one who's emptying it before I ever get there!

That said, my main aim on most of my CW flights (which tend to be overnight) is to sleep, so it doesn't really bother me - my main reason for being there is to get horizontal and pass out for as long as possible. I do find that I sleep very well in CW even if the experience isn't always as good as others when you're awake.
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Old Mar 31, 17, 3:37 am
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I always chuckle at the general vitriol thrown at BA's yin yang seating and the fact you 'don't have direct aisle access' because when I'm travelling alone I really like being able to cosy away in a corner where literally nobody can see me. I hate trying to sleep in an aisle, knowing that people can just walk past and look at me...
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Old Mar 31, 17, 3:50 am
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Thanks for posting OP, saddened to subsequently hear that it appears that the range in the kitchen has been reduced, but glad some people still find benefit in it. I still like a CW rear view window seat myself too and I know what the OP is saying about the QR 777 seats, although their dreamliner seats show improvement.
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Old Mar 31, 17, 3:59 am
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Originally Posted by Foltan View Post
I always chuckle at the general vitriol thrown at BA's yin yang seating and the fact you 'don't have direct aisle access' because when I'm travelling alone I really like being able to cosy away in a corner where literally nobody can see me. I hate trying to sleep in an aisle, knowing that people can just walk past and look at me...
I feel the same, I like being tucked away in my own private space.
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Old Mar 31, 17, 4:02 am
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I sleep on my front and I like being able to put my feet over the end of the "bed" in Club World, which isn't possible in most other business seats. I also like that it is square and not narrow around the feet and shoulders. With a bit more padding (which is on its way?) it would be a good night's sleep. I recently flew LHR-SYD on SQ to try out some alternative carriers and the seat looked great, but in practice was not as comfortable as it promised, either as a seat or as a bed.
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Old Mar 31, 17, 4:06 am
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I agree with other posters here - I really like the BA seating for the excellent privacy you can get in some seats: like a mini-cabin / mini-suite if you get the right spot. Works both as a solo traveller, and also as a couple the middle E/F seats are fantastic, in my view: you can have some really private space to have a meal, watch a film and sleep - without really noticing any passengers other than your partner...


I don't tend to get up and move around that much on a long flight, so perhaps the "climbing over legs" to get out annoys me less than most, but I 100% agree that some CW seats afford excellent privacy. The rare times I have an aisle seat, I enjoy it much less.
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Old Mar 31, 17, 4:35 am
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I too still like the CW seats.
It's the freedom around the ottoman that I like in comparison to other products where your feet is restricted in a foot well.
Stepping over someone's feet is such a small price to pay for the great privacy you get in the middle pair or window seats.
Small things such as the general cleanliness of the seats and the very limited club kitchen let the experience down.
All the seats need is a quick vacuum to get rid of the crumbs that are inevitably always there...
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Old Mar 31, 17, 4:54 am
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Yes, yes, we get it. The A and K seats are amazing, especially on the upper deck. Well done! 1 in 4 seats.

Now try being a Gold, paying full fare for a last minute ticket (i.e. the most profitable ticket that BA could possibly sell), and finding an A or K seat on the Friday night flight back from JFK, Sunday night from LHR to JNB/DXB, etc

Basically, it's lovely if you can book early and nab one of the good seats, and I don't mind it for leisure travel where I can book it well in advance

But for last minute business, I can't guarantee a good night's sleep if I'm stuck next to a snoring stranger in an E or F (why isn't there a divider like on Every Other Airline), or if people are padding up and down next to an aisle seat, but maybe you lot don't mind that?
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Old Mar 31, 17, 5:16 am
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Originally Posted by kt74 View Post
Yes, yes, we get it. The A and K seats are amazing, especially on the upper deck. Well done! 1 in 4 seats.

Now try being a Gold, paying full fare for a last minute ticket (i.e. the most profitable ticket that BA could possibly sell), and finding an A or K seat on the Friday night flight back from JFK, Sunday night from LHR to JNB/DXB, etc

Basically, it's lovely if you can book early and nab one of the good seats, and I don't mind it for leisure travel where I can book it well in advance

But for last minute business, I can't guarantee a good night's sleep if I'm stuck next to a snoring stranger in an E or F (why isn't there a divider like on Every Other Airline), or if people are padding up and down next to an aisle seat, but maybe you lot don't mind that?
People have different preferences, wants and needs. There's not really a need to chastise them for saying CW as a product is perfectly fine but limited.

As for the buying a ticket last minute...well that's not really got anything to do with the product has it?
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