Avios claim for missing points - total rip off!
#1
Original Poster
Join Date: Jun 2005
Location: Toronto and Ireland
Programs: BAEC SILVER, AEROPLAN back of the bus
Posts: 494
Avios claim for missing points - total rip off!
I noticed that the Avios points I would have received for a full fare Business Class fare from YYZ to DUB have not been credited. Going to the "claim missing points" page I am instructed to FAX - yes, FAX a page worth of details about myself, AND fax my original boarding passes! Are they kidding me? Who has paper boarding passes anymore?
For a $4,000 Business Class return trip from YYZ to DUB on EI - part of the IAG and BAEC Avios network, I get nothing except the labour of figuring out how to send a fax?
Anyone have a better idea how to get the points owed?
For a $4,000 Business Class return trip from YYZ to DUB on EI - part of the IAG and BAEC Avios network, I get nothing except the labour of figuring out how to send a fax?
Anyone have a better idea how to get the points owed?
Last edited by NWIFlyer; Mar 28, 2017 at 10:38 pm Reason: Remove disguised expletive
#3
Join Date: Jan 2011
Location: Beijing
Programs: SK EBG, BAEC Gold
Posts: 932
Originally Posted by toothpick
... Anyone have a better idea how to get the points owed?
In the subject header I put "New Missing Avios (Partner) Claim" followed by my BAEC number.
You won't get any e-mail receipt confirmation, but within 72 hours I could see the claim as entered into the system (using the "where is my partner claim?" link).
Saying that, after about one month the claim was (incorrectly) denied - and only finally sorted after sending a PM to BAMissingAvios
Last edited by GinFizz; Mar 29, 2017 at 3:41 am Reason: fix quote formatting
#4
Join Date: Feb 2017
Location: London
Programs: BA Gold
Posts: 109
Have you tried phoning the Executive Club? I was missing TPs and avios for 1 out of 4 Iberia J sectors - India put me through to the Newcastle centre who sorted it out within a week.
They only asked me for the ticket number and didn't require me to send across any boarding passes. TPs and avios were credited within a week without fuss.
They only asked me for the ticket number and didn't require me to send across any boarding passes. TPs and avios were credited within a week without fuss.
#5
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,926
I noticed that the Avios points I would have received for a full fare Business Class fare from YYZ to DUB have not been credited. Going to the "claim missing points" page I am instructed to FAX - yes, FAX a page worth of details about myself, AND fax my original boarding passes! Are they kidding me? Who has paper boarding passes anymore?
For a $4,000 Business Class return trip from YYZ to DUB on EI - part of the IAG and BAEC Avios network, I get nothing except the labour of figuring out how to send a fax?
Anyone have a better idea how to get the points owed?
For a $4,000 Business Class return trip from YYZ to DUB on EI - part of the IAG and BAEC Avios network, I get nothing except the labour of figuring out how to send a fax?
Anyone have a better idea how to get the points owed?
#6
Join Date: Jan 2011
Location: Beijing
Programs: SK EBG, BAEC Gold
Posts: 932
Not sure where the rip off is. I've just made a claim for missing TPs and Avios for a QR flight - I only had to complete a form online and click send. It took less than a minute from start to finish, no BPs needed and no fax - just date, fight and eTicket number ... now I have the long wait for QR to respond.
The problem here though is that this online form doesn't work for all partner airlines. If you select "Other Airlines" from the drop-down list, you are redirected to another web-page where you are requested to print,fill in, and then Fax a form.
#7
Join Date: Aug 2015
Location: Somewhere around Europe...
Programs: BA Gold; MB Ti; HH Diamond; IHG Plat; RR Gold
Posts: 530
Not sure where the rip off is. I've just made a claim for missing TPs and Avios for a QR flight - I only had to complete a form online and click send. It took less than a minute from start to finish, no BPs needed and no fax - just date, fight and eTicket number ... now I have the long wait for QR to respond.
#8
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,926
Yes! For 14 March. My wife, on a separate booking, same with hers. They were both for a DOH-MAN segment. The other flights within the bookings all posted as expected on the Wednesday after the flights were taken.
#9
Join Date: Aug 2015
Location: Somewhere around Europe...
Programs: BA Gold; MB Ti; HH Diamond; IHG Plat; RR Gold
Posts: 530
Heh, coincidentally that was the same day I was travelling (DXB-DOH-ARN). Must've been an glitch between QR/BA that week then!
#10
Join Date: Jun 2009
Location: UK
Programs: Lemonia. Best Greek ever.
Posts: 2,271
Avios claims can be a pain, and one reply I had was a blatant lie, (they said I wasn't on the plane when I'd sent them a scan of my boarding card and an e-ticket number) but I would not say that they are a rip-off.
#11
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
I noticed that the Avios points I would have received for a full fare Business Class fare from YYZ to DUB have not been credited. Going to the "claim missing points" page I am instructed to FAX - yes, FAX a page worth of details about myself, AND fax my original boarding passes! Are they kidding me? Who has paper boarding passes anymore?
For a $4,000 Business Class return trip from YYZ to DUB on EI - part of the IAG and BAEC Avios network, I get nothing except the labour of figuring out how to send a fax?
Anyone have a better idea how to get the points owed?
For a $4,000 Business Class return trip from YYZ to DUB on EI - part of the IAG and BAEC Avios network, I get nothing except the labour of figuring out how to send a fax?
Anyone have a better idea how to get the points owed?
BA credits what the "other" carrier confirms. If the "other" carrier requires faxed information, that is what the "other" carrier requires and that is why the requirement is what it is.
That is why posts above discussing the use of simple online forms for QR have no value for this OP as he did not fly QR. He flew EI.
I do suggest that rather than having a go at BA, the practical solutions above and one more may get the job done. Screen shot and then print the boarding passes and then PDF the packet as an email. I doubt that EI will know or care whether BA received the package via email or fax when it reviews for compliance.
#12
Join Date: Jan 2000
Programs: Latinpass Million Miler. BA Gold.
Posts: 3,544
Not a "rip off" and almost certainly has nothing to do with BA and everything to do with EI.
BA credits what the "other" carrier confirms. If the "other" carrier requires faxed information, that is what the "other" carrier requires and that is why the requirement is what it is.
That is why posts above discussing the use of simple online forms for QR have no value for this OP as he did not fly QR. He flew EI.
I do suggest that rather than having a go at BA, the practical solutions above and one more may get the job done. Screen shot and then print the boarding passes and then PDF the packet as an email. I doubt that EI will know or care whether BA received the package via email or fax when it reviews for compliance.
BA credits what the "other" carrier confirms. If the "other" carrier requires faxed information, that is what the "other" carrier requires and that is why the requirement is what it is.
That is why posts above discussing the use of simple online forms for QR have no value for this OP as he did not fly QR. He flew EI.
I do suggest that rather than having a go at BA, the practical solutions above and one more may get the job done. Screen shot and then print the boarding passes and then PDF the packet as an email. I doubt that EI will know or care whether BA received the package via email or fax when it reviews for compliance.
#13
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
No. You need to carefully parse what I wrote.
OP is off on a rant about the requirement of copies of his boarding passes and the use of fax.
I have pointed out that it is not BA that cares about this, but rather EI. As to the boarding passes, OP may not understand that he can create screenshots of his boarding passes. And as to the rest, he can create a PDF and submit it.
When BA submits to EI, EI may not notice or care.
If EI notices or cares, OP will have to go back to the drawing board. But, if it does not, he will have his credit.
But, rip off it is not.
OP is off on a rant about the requirement of copies of his boarding passes and the use of fax.
I have pointed out that it is not BA that cares about this, but rather EI. As to the boarding passes, OP may not understand that he can create screenshots of his boarding passes. And as to the rest, he can create a PDF and submit it.
When BA submits to EI, EI may not notice or care.
If EI notices or cares, OP will have to go back to the drawing board. But, if it does not, he will have his credit.
But, rip off it is not.
#14
Join Date: Aug 2013
Posts: 8,770
It may be that EI requires BA to fax to EI the docs on their end. But how the customer sends those docs to BA is surely irrelevant to EI.
#15
Join Date: Oct 2005
Location: HKG
Programs: BA GGL & CCR
Posts: 600
Honest advice just give up... it's not worth it the dozens of calls, hours on the phone explaining it all over again each time you call, emailing and faxing documents 2/3 times before they're picked up.
Happens every time on CX substitute when they substitute a 2 or 3 class plane for a 4 and they upgrade paid J to F.
Last two times didn't even have boarding passes to fax just sent screenshots of Iphone ones. It goes to some mass e-document receiving box in Manchester and unless the person actually goes looking for it while you hold them on the phone it won't be found. Claim goes into to CX at least twice and comes back automatic rejected before a person even reads the explanation attached.
Unless its worth at least 4-6 hours of your time it's not worth chasing IMO
Happens every time on CX substitute when they substitute a 2 or 3 class plane for a 4 and they upgrade paid J to F.
Last two times didn't even have boarding passes to fax just sent screenshots of Iphone ones. It goes to some mass e-document receiving box in Manchester and unless the person actually goes looking for it while you hold them on the phone it won't be found. Claim goes into to CX at least twice and comes back automatic rejected before a person even reads the explanation attached.
Unless its worth at least 4-6 hours of your time it's not worth chasing IMO