Why keep the Concorde Room anymore?
#91
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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If I put a one line rebuttal saying "oh no it is not", I doubt that would help anyone understand the arguments, whether for and against. Not everyone is able to visit on a regular basis and may well be looking here for some informed commentary rather than one liners.
For me the food, drink and service are very good in the CCR, I look forward to my visits there. The changing menu has some hits and misses, but at least we're not looking at the same dish for month after month (or even years in the case of some other lounges). As an example, the truffle mac and cheese was very good, and so are the scallops. I detect that the service has improved over recent months, and so have other FTers. The staffing level per passenger is something like twice that of GF. The bar can be a very sociable experience, particularly on Thursday and Friday evenings. Not all the furniture is an advance state of decay, and in any case will be changed in the next few weeks. So there are some specific reasons for you.
For me the food, drink and service are very good in the CCR, I look forward to my visits there. The changing menu has some hits and misses, but at least we're not looking at the same dish for month after month (or even years in the case of some other lounges). As an example, the truffle mac and cheese was very good, and so are the scallops. I detect that the service has improved over recent months, and so have other FTers. The staffing level per passenger is something like twice that of GF. The bar can be a very sociable experience, particularly on Thursday and Friday evenings. Not all the furniture is an advance state of decay, and in any case will be changed in the next few weeks. So there are some specific reasons for you.
#92
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If I put a one line rebuttal saying "oh no it is not", I doubt that would help anyone understand the arguments, whether for and against. Not everyone is able to visit on a regular basis and may well be looking here for some informed commentary rather than one liners.
For me the food, drink and service are very good in the CCR, I look forward to my visits there. The changing menu has some hits and misses, but at least we're not looking at the same dish for month after month (or even years in the case of some other lounges). As an example, the truffle mac and cheese was very good, and so are the scallops. I detect that the service has improved over recent months, and so have other FTers. The staffing level per passenger is something like twice that of GF. The bar can be a very sociable experience, particularly on Thursday and Friday evenings. Not all the furniture is an advance state of decay, and in any case will be changed in the next few weeks. So there are some specific reasons for you.
For me the food, drink and service are very good in the CCR, I look forward to my visits there. The changing menu has some hits and misses, but at least we're not looking at the same dish for month after month (or even years in the case of some other lounges). As an example, the truffle mac and cheese was very good, and so are the scallops. I detect that the service has improved over recent months, and so have other FTers. The staffing level per passenger is something like twice that of GF. The bar can be a very sociable experience, particularly on Thursday and Friday evenings. Not all the furniture is an advance state of decay, and in any case will be changed in the next few weeks. So there are some specific reasons for you.
#93
Join Date: May 2014
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So far I had the chance to sample the CCR twice, even if for just an hour each time. Service and atmosphere didn't have any special feel, but the orange juice was very good and the cappuccino non that bad.
I went to GF more, but not that much. I would say... 6/7 times. And 2/3 times to GC North. While I saw GC always packed full, GF has been always quiet for me. Orange juice could be better, but food and soft drinks were ok. I admit I never had champagne in a lounge, and I never drink heavy alcohol like gin, rum, etc.
So far the best BA lounge for me has been CCR in JFK (went there only once). Curiously the only time I had wine in a lounge, with a very good dinner, by the way!
PS
I will have a brief visit in CCR next week, before an HKG flight. Again just one hour I think, depending on how much people in connections and how much on time the inbound flight will be.
I went to GF more, but not that much. I would say... 6/7 times. And 2/3 times to GC North. While I saw GC always packed full, GF has been always quiet for me. Orange juice could be better, but food and soft drinks were ok. I admit I never had champagne in a lounge, and I never drink heavy alcohol like gin, rum, etc.
So far the best BA lounge for me has been CCR in JFK (went there only once). Curiously the only time I had wine in a lounge, with a very good dinner, by the way!
PS
I will have a brief visit in CCR next week, before an HKG flight. Again just one hour I think, depending on how much people in connections and how much on time the inbound flight will be.
Last edited by Lefly; Mar 29, 2017 at 10:04 am
#95
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there is an outside terrace as well as a la carte lounge menu in gf. That said ccr is better than gf in almost every respect except press (far more limited) and lack of self service crisps, whole fruits etc for those who just want to quickly help themselves to something (bar will serve you crisps though).
#96
Join Date: Mar 2014
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If I put a one line rebuttal saying "oh no it is not", I doubt that would help anyone understand the arguments, whether for and against. Not everyone is able to visit on a regular basis and may well be looking here for some informed commentary rather than one liners.
For me the food, drink and service are very good in the CCR, I look forward to my visits there. The changing menu has some hits and misses, but at least we're not looking at the same dish for month after month (or even years in the case of some other lounges). As an example, the truffle mac and cheese was very good, and so are the scallops. I detect that the service has improved over recent months, and so have other FTers. The staffing level per passenger is something like twice that of GF. The bar can be a very sociable experience, particularly on Thursday and Friday evenings. Not all the furniture is an advance state of decay, and in any case will be changed in the next few weeks. So there are some specific reasons for you.
For me the food, drink and service are very good in the CCR, I look forward to my visits there. The changing menu has some hits and misses, but at least we're not looking at the same dish for month after month (or even years in the case of some other lounges). As an example, the truffle mac and cheese was very good, and so are the scallops. I detect that the service has improved over recent months, and so have other FTers. The staffing level per passenger is something like twice that of GF. The bar can be a very sociable experience, particularly on Thursday and Friday evenings. Not all the furniture is an advance state of decay, and in any case will be changed in the next few weeks. So there are some specific reasons for you.
I really wish they would leave enough room for one's knees under the bar though. Or am I the only one to have this issue?
#97
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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I think it gets less noticeable the longer you are there, or so I would surmise. Can be a bit surreal, seeing Boutros Boutros Ghali air kissing Christine Lagarde isn't something you would see down The Dog and Duck.
#98
Join Date: Jul 2009
Location: EDI
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an old storage space?
Someone described it as "an old furniture store". It's a bit stuffy with dull food. The name reflects a different era and the food and the lack of service are of that age. (The booze is reasonable though...)
(Last there Monday am)
(Last there Monday am)
Last edited by wemyss; Mar 29, 2017 at 12:59 pm
#99
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I have to say some of the extreme comments on here from people criticising the CCR as so far off the mark it does make me wonder whether they have ever been there or whether any lounge would match their expectations.
Now this isn't to say things could be improved, but adjectives such as "crap" are boggling.
Now this isn't to say things could be improved, but adjectives such as "crap" are boggling.
#101
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I have to say some of the extreme comments on here from people criticising the CCR as so far off the mark it does make me wonder whether they have ever been there or whether any lounge would match their expectations.
Now this isn't to say things could be improved, but adjectives such as "crap" are boggling.
Now this isn't to say things could be improved, but adjectives such as "crap" are boggling.
#102
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That being said, I don't see the CCR closing any time soon. Concorde remains a source of prestige for BA, and they are still rolling out small versions of the CCR (Concorde Bar and Concorde Dining) at new lounge openings/refurbishments.
#103
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If I put a one line rebuttal saying "oh no it is not", I doubt that would help anyone understand the arguments, whether for and against. Not everyone is able to visit on a regular basis and may well be looking here for some informed commentary rather than one liners.
My point here is that the difference to the First Lounge (which should be called Gold Card Lounge really) is not that much (same old chairs and sofas - the food is very similar, just served). At least I don't see a big deal of a difference in the offering.
I would prefer them to use the space to extend the Gold Lounge and put in some decent office cubicles where I can work and have calls in privacy during a four hour or so layover (and they can get rid of the Champagne Bar useless monster in the Gold lounge and whatever other pretentious things they came up with). And it would be great to get acceptable toilets and showers (the toilets are disgusting in the CCR and the Gold lounge alike, its like a plastic YMCA/IBIS cubicle toilet/shower).
Better they create a great lounge extension (as we all know that BA First is not really First Class anyway if you know what I mean) to be used by the Gold and First crowd that is really good (maybe Cathay as an example). Would be good for all.
I don't know anyone that needs the CCR (and I had the card for three years when I still liked BA). But I know of people that would love to find some privacy and workspace with lots of electricity plugs etc. and wish for some decent toilets.
My point: get rid of this useless place that is only kept to remind people of the past grand days when BA was special and operated Concorde. Create a Lounge for the needs of the clients that BA wants today - people that spend ok money on a premium Business product they call First, but that don't pretend they actually bought a First Class product. Get me?
#104
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Not entirely, I have to say.
I agree with your comments on the need for better washrooms, showers and work spaces - this is true for the GC lounges as much as the GF lounge.
I do, however, think the CCR offers something different to the GF lounge and that BA need to keep it as a service differentiator (because as you say, the onboard First product is not exactly the best out there). There's no reason* BA can't improve both CCR and GF.
The very high numbers of oneworld Emerald passengers passing through T5 daily means that BA need to keep a separate product for First and other invited passengers.
*other than Cruz Control
I agree with your comments on the need for better washrooms, showers and work spaces - this is true for the GC lounges as much as the GF lounge.
I do, however, think the CCR offers something different to the GF lounge and that BA need to keep it as a service differentiator (because as you say, the onboard First product is not exactly the best out there). There's no reason* BA can't improve both CCR and GF.
The very high numbers of oneworld Emerald passengers passing through T5 daily means that BA need to keep a separate product for First and other invited passengers.
*other than Cruz Control
#105
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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My point: get rid of this useless place that is only kept to remind people of the past grand days when BA was special and operated Concorde. Create a Lounge for the needs of the clients that BA wants today - people that spend ok money on a premium Business product they call First, but that don't pretend they actually bought a First Class product. Get me?