LHR-SYD-LHR BA wont let me change to a stopover on return?
#1
Original Poster
Join Date: Nov 2007
Location: lon
Programs: BMI, BA, PC-gold,SPG
Posts: 156
LHR-SYD-LHR BA wont let me change to a stopover on return?
I've used a 2-4-1- voucher to book LHR-SYD return with ba on amex voucher.
we need to change our return flights and put a stopover in Singapore or even better a surface between SIN/BKK and fly back from BKK-LHR.
however, ive just come off the phone to BA, as the bloke that was suppose to be finding out the taxes for the flight change BKK-LHR never called us back.
so i rang up tonight to see why i wasn't called back and why the BKK flights that were held have been cancelled off. i was told that i cant change the booking and have to fly SYD-LHR without stopping.
The girl I spoke to said she said she cant change it as the flight is a straight through flight from SYD-LHR , and even though its refuelling in SIN she cant break the flight down.
is this correct has anyone else managed to change the straight though flight from SYD-LHR with a stopover or surface SYD-SIN/BKK-LHR after flying the outbound?
we need to change our return flights and put a stopover in Singapore or even better a surface between SIN/BKK and fly back from BKK-LHR.
however, ive just come off the phone to BA, as the bloke that was suppose to be finding out the taxes for the flight change BKK-LHR never called us back.
so i rang up tonight to see why i wasn't called back and why the BKK flights that were held have been cancelled off. i was told that i cant change the booking and have to fly SYD-LHR without stopping.
The girl I spoke to said she said she cant change it as the flight is a straight through flight from SYD-LHR , and even though its refuelling in SIN she cant break the flight down.
is this correct has anyone else managed to change the straight though flight from SYD-LHR with a stopover or surface SYD-SIN/BKK-LHR after flying the outbound?
#2
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,173
I've successfully changed a BA 16 all the way through to a BA 12/16 mix but didn't add a stopover. Not sure if it may be a case of cancel and start again as they are in different distance bands?
#3
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,812
Was that after flying the first leg? I remember in the old days Redemptions couldnt be altered once you'd flown, one of the reasons to book them as two singles (obv not possible on a 2-4-1), not sure if that still is the case though
#4
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
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Nooo mine was in advance of first flight - and actually made all four legs F. It did involve a couple of return phone calls from BA some maybe some higher human intervention was required
#5
Join Date: Jan 2005
Location: TLS/London
Programs: BA Gold, SPG Plat
Posts: 442
I wonder if the issue is the 2-4-1 voucher and whether it can only be used for a simple XXX-XXX return (which in your case was LHR-SYD which is deemed a direct flight despite the refuelling stop). By changing flight in SIN or having a surface sector you are now looking to go LHR-SYD-SIN-surface-BKK-LHR which is beyond what they think is allowed on a 2-4-1?
I had a quick look at the T&Cs and can't however see anything to that effect other than:
"All Companion Voucher bookings must originate and return to the UK." to which BA may argue that your flight BA16 SYD-SIN neither originates or returns to the UK.
I had a quick look at the T&Cs and can't however see anything to that effect other than:
"All Companion Voucher bookings must originate and return to the UK." to which BA may argue that your flight BA16 SYD-SIN neither originates or returns to the UK.
#7
Join Date: Jul 2011
Location: UK
Programs: BAEC GGL, HHonors Diamond, IHG Uninspired, Marriott Bonvoy Titanium, UK AMEX Plat
Posts: 2,147
I've used a 2-for-1 for a LHR-SIN, just over a day in SIN, SIN-SYD, CNS-HKG (paying full avios), just over a day in HKG, HKG-LHR. Other than the large number of avios needed for the CNS-HKG sector compared to the others, it was all fine!
#8
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
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I suspect that this is the problem. SYD-LHR is in one particular Avios zone. A booking for SYD-SIN + SIN-LHR, or SYD-SIN + BKK-LHR, will be calculated using different Avios zones. And the rules say that you can't change an Avios ticket into a different redemption zone - you have to cancel and start again.
#9
Original Poster
Join Date: Nov 2007
Location: lon
Programs: BMI, BA, PC-gold,SPG
Posts: 156
I wonder if the issue is the 2-4-1 voucher and whether it can only be used for a simple XXX-XXX return (which in your case was LHR-SYD which is deemed a direct flight despite the refuelling stop). By changing flight in SIN or having a surface sector you are now looking to go LHR-SYD-SIN-surface-BKK-LHR which is beyond what they think is allowed on a 2-4-1?
I had a quick look at the T&Cs and can't however see anything to that effect other than:
"All Companion Voucher bookings must originate and return to the UK." to which BA may argue that your flight BA16 SYD-SIN neither originates or returns to the UK.
I had a quick look at the T&Cs and can't however see anything to that effect other than:
"All Companion Voucher bookings must originate and return to the UK." to which BA may argue that your flight BA16 SYD-SIN neither originates or returns to the UK.
#10
Original Poster
Join Date: Nov 2007
Location: lon
Programs: BMI, BA, PC-gold,SPG
Posts: 156
or most probably , someone dont know all the facts at BA
#11
Original Poster
Join Date: Nov 2007
Location: lon
Programs: BMI, BA, PC-gold,SPG
Posts: 156
#12
Original Poster
Join Date: Nov 2007
Location: lon
Programs: BMI, BA, PC-gold,SPG
Posts: 156
I suspect that this is the problem. SYD-LHR is in one particular Avios zone. A booking for SYD-SIN + SIN-LHR, or SYD-SIN + BKK-LHR, will be calculated using different Avios zones. And the rules say that you can't change an Avios ticket into a different redemption zone - you have to cancel and start again.
might be worth ringing up again and speaking to someone else everyday lol