Last edit by: corporate-wage-slave
Club Europe Catering Guide 2017.
This thread outlines the new arrangements for Club Europe catering, introduced on Sunday 26 March 2017 and due to end on Tuesday 11 September 2018, based on 3 zones. A new Club Europe catering product is due to be launch on Wednesday 12 September 2018, and this is based on 4 bands. The main information piece - in terms of timings and the distance zones for the meals can be found in post 1. The following cross references the photos below against the matrix of options. In addition to the photos, some FTers have written extensively on their experiences so there is more to this thread than the pictures. Also note that there was an increase in food offered on some combinations shortly after the start-up, so the more recent photos may be the best place to start.The previous shorthaul catering guide, now locked but which had the previous 4 band system, is to be found here.
Numbers relate to the post number. Vegetarian means the alternative option provided as standard rather than the pre-ordered versions - which are VLML (Lacto-ovo), AVML (Asia) and VGML (Vegan) . There are differences between the offering in/out of LHR, LGW, LCY+STN. Last update: 833
-------------------------
Note posts before 1-832 are typically the April 2017 menu. 833 and above is from the menu for May 2017.
----
Chef's Chat sheets for:
CE LHR Summer 2017 - Rotation A
http://www.flyertalk.com/forum/28338151-post954.html
http://www.flyertalk.com/forum/28339641-post958.html
-----.
Short Band (UK, France, Ireland, BeNeLux, Germany)
Breakfast: 279, 570 (vegetarian), 629, 674, 821 (Express breakfast for MAN and LBA), 1343 (Vegan), 2285 (Express for LBA and MAN), 2445
Brunch: 180, 289, 469, 563, 685, 716, 2625 (AVML)
Lunch: 207, 545 (diabetic), 644 (first photo), 680 (VLML), 802, 928, 1322 (Kosher), 2284
Afternoon tea: 339, 404 (vegetarian), 480, 600 (VLML), 710 (including low lactose), 800, 882 (gluten free), 1281, 1322 (Kosher), 1673, 2679 (Kosher), 2792
Dinner: 563, 630 (VGML), 669 (Kosher Passover), 771 (VGML LCY) 799, 819 (AVML), 833 (May 2017 menu), 1283, 1287, 1674, 2446, 2616 (Kosher), 2793
Comments on difference between AVML and VLML here.
-----
Medium Band (e.g. Madrid, Nice, Prague, Copenhagen)
Breakfast: 645 (vegetarian), 724 (vegetarian), 1003
Brunch: 199 (VLML), 600 (VLML), 659 (Kosher Passover)
Lunch: 239 (child), 251, 425, 641, 733
Afternoon tea: 332 (also includes vegetarian), 426 (GFML), 813 (Muslim)
Dinner: 456, 551 (also includes VLML), 666, 1004,
1278
-----
Long Band (e.g. Lisbon, Rome, Warsaw, Stockholm).
Breakfast: 195 (vegetarian)
Rest of the day: 306 (LFML), 345, 427, 443, 468, 597, 676, 687, 695, 783 (VLML)
======
NOT MAINTAINED AND OUT OF DATE: The complete Short Haul meal structure for the longer flights as of October 2017 is:
LHR
Meal 1: Chicken / red pepper risotto
Meal 2: Beef cheek
Meal 3: Chicken supreme / gnocchi
Meal 4: Miso glazed cod
Meal 5: Chicken khao soi
Meal 6: Hot smoked salmon linguine
LGW
Meal 1: Thyme roasted chicken
Meal 2: Spicy corn and paneer masala
Meal 3: Thai Penang chicken curry
Meal 4: Roasted red pepper tortellini
Meal 5: Beef and mushroom caserole
Meal 6: Tomato and four cheeses tortellini
Structured into:
Rotation A
LHR outbound
Meal 3
Meal 4
inbound to LHR
Meal 5
Meal 6
Rotation B
LHR outbound
Meal 5
Meal 6
inbound to LHR
Meal 1
Meal 2
Rotation C
LHR outbound
Meal 1
Meal 2
inbound to LHR
Meal 3
Meal 4
===
October 2017 = Rotation C
November 2017 = Rotation A
December 2017 = Rotation B
January 2018 = Rotation C
etc
This thread outlines the new arrangements for Club Europe catering, introduced on Sunday 26 March 2017 and due to end on Tuesday 11 September 2018, based on 3 zones. A new Club Europe catering product is due to be launch on Wednesday 12 September 2018, and this is based on 4 bands. The main information piece - in terms of timings and the distance zones for the meals can be found in post 1. The following cross references the photos below against the matrix of options. In addition to the photos, some FTers have written extensively on their experiences so there is more to this thread than the pictures. Also note that there was an increase in food offered on some combinations shortly after the start-up, so the more recent photos may be the best place to start.The previous shorthaul catering guide, now locked but which had the previous 4 band system, is to be found here.
Numbers relate to the post number. Vegetarian means the alternative option provided as standard rather than the pre-ordered versions - which are VLML (Lacto-ovo), AVML (Asia) and VGML (Vegan) . There are differences between the offering in/out of LHR, LGW, LCY+STN. Last update: 833
-------------------------
Note posts before 1-832 are typically the April 2017 menu. 833 and above is from the menu for May 2017.
----
Chef's Chat sheets for:
CE LHR Summer 2017 - Rotation A
http://www.flyertalk.com/forum/28338151-post954.html
http://www.flyertalk.com/forum/28339641-post958.html
-----.
Short Band (UK, France, Ireland, BeNeLux, Germany)
Breakfast: 279, 570 (vegetarian), 629, 674, 821 (Express breakfast for MAN and LBA), 1343 (Vegan), 2285 (Express for LBA and MAN), 2445
Brunch: 180, 289, 469, 563, 685, 716, 2625 (AVML)
Lunch: 207, 545 (diabetic), 644 (first photo), 680 (VLML), 802, 928, 1322 (Kosher), 2284
Afternoon tea: 339, 404 (vegetarian), 480, 600 (VLML), 710 (including low lactose), 800, 882 (gluten free), 1281, 1322 (Kosher), 1673, 2679 (Kosher), 2792
Dinner: 563, 630 (VGML), 669 (Kosher Passover), 771 (VGML LCY) 799, 819 (AVML), 833 (May 2017 menu), 1283, 1287, 1674, 2446, 2616 (Kosher), 2793
Comments on difference between AVML and VLML here.
-----
Medium Band (e.g. Madrid, Nice, Prague, Copenhagen)
Breakfast: 645 (vegetarian), 724 (vegetarian), 1003
Brunch: 199 (VLML), 600 (VLML), 659 (Kosher Passover)
Lunch: 239 (child), 251, 425, 641, 733
Afternoon tea: 332 (also includes vegetarian), 426 (GFML), 813 (Muslim)
Dinner: 456, 551 (also includes VLML), 666, 1004,
1278
-----
Long Band (e.g. Lisbon, Rome, Warsaw, Stockholm).
Breakfast: 195 (vegetarian)
Rest of the day: 306 (LFML), 345, 427, 443, 468, 597, 676, 687, 695, 783 (VLML)
======
NOT MAINTAINED AND OUT OF DATE: The complete Short Haul meal structure for the longer flights as of October 2017 is:
LHR
Meal 1: Chicken / red pepper risotto
Meal 2: Beef cheek
Meal 3: Chicken supreme / gnocchi
Meal 4: Miso glazed cod
Meal 5: Chicken khao soi
Meal 6: Hot smoked salmon linguine
LGW
Meal 1: Thyme roasted chicken
Meal 2: Spicy corn and paneer masala
Meal 3: Thai Penang chicken curry
Meal 4: Roasted red pepper tortellini
Meal 5: Beef and mushroom caserole
Meal 6: Tomato and four cheeses tortellini
Structured into:
Rotation A
LHR outbound
Meal 3
Meal 4
inbound to LHR
Meal 5
Meal 6
Rotation B
LHR outbound
Meal 5
Meal 6
inbound to LHR
Meal 1
Meal 2
Rotation C
LHR outbound
Meal 1
Meal 2
inbound to LHR
Meal 3
Meal 4
===
October 2017 = Rotation C
November 2017 = Rotation A
December 2017 = Rotation B
January 2018 = Rotation C
etc
Club Europe catering guide
#1096
Moderator: British Airways Executive Club
Join Date: Jul 2008
Location: Scotland & London
Programs: BA GGL, IHG Diamond Ambassador, Hilton Diamond, Hyatt Globalist, Mucci des Salons Ouvrants
Posts: 2,985
LCY-EDI - BA 8714 16 Jun
#1097
Moderator: British Airways Executive Club
Join Date: Jul 2008
Location: Scotland & London
Programs: BA GGL, IHG Diamond Ambassador, Hilton Diamond, Hyatt Globalist, Mucci des Salons Ouvrants
Posts: 2,985
EDi-LCY - BA8705 18 Jun
Note we got the Italian Dressing with the chicken which really did not go at all!
aks120
#1098
Join Date: Aug 2015
Location: Aberdeen
Programs: BA Gold, IHG Diamond Ambassador
Posts: 628
Does anyone know if you get breakfast or brunch at the 0930 cut off? Flight in question is BA2957 GLA - LGW at 0930? I have been on a domestic pre BOB and a 0930 flight served breakfast to everyone
FYI Some days it operates at 0925 and others at 0935 or 0940 just to complicate it.
Cheers.
FYI Some days it operates at 0925 and others at 0935 or 0940 just to complicate it.
Cheers.
#1099
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,476
Does anyone know if you get breakfast or brunch at the 0930 cut off? Flight in question is BA2957 GLA - LGW at 0930? I have been on a domestic pre BOB and a 0930 flight served breakfast to everyone
FYI Some days it operates at 0925 and others at 0935 or 0940 just to complicate it.
FYI Some days it operates at 0925 and others at 0935 or 0940 just to complicate it.
#1100
Join Date: Dec 2007
Posts: 3,548
Rotation B outbound and inbound from/to LGW
Club Europe - Long routes (applicable flight numbers listed at the bottom of each menu)
A few photos of the inbound menu:
Club Europe - Long routes (applicable flight numbers listed at the bottom of each menu)
A few photos of the inbound menu:
#1101
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,356
I'm puzzled by what comes across as highly wintery main dishes for a summer menu. It reminds me of those US airlines which, for years, have done trimestrial rotations with menu A in months 1, 4, 7, 10, menu B in months 2, 5, 8, 11 and menu C in monhs 3, 6, 9, and 12 which effectively ensures that their food is as un-seasonal as can be conceived! I really hope that BA does not move in the same direction!
#1102
Join Date: Aug 2007
Location: Spitalfields, London
Programs: BA Gold, KFC 'The Colonel's Club' Palladium tier, Mucci des Visions Clestes du Nord-Pas-de-Calais
Posts: 2,271
Was booked on Milan to LHR. Due to weather flights were a mess, so we had to book a new flight (Avios) for earlier one.
Of course being on the day, no way to book Veggie meal. However at booking it clearly states food etc being part of CE.
Fast forward to flight and of course 2 meat options. Indeed not even enough food for all people on board due to other flights being cancelled. A packet of nuts it was. Crew were great, and cursing BA management
Thought I would drop BA a line to see what they said. I made point that working in catering, we always carry some veggie meals, as not everyone remembers to order or indeed may want beef or ham, so for the small cost it carries we keep some veggie options. Well reply was rather short as expected. Guess not much else you can do, but I dont see why they cant at least carry some veggie options. Guess it costs too much money
Thanks for your email about your flight from Milan on 6 June. I'm sorry you're unhappy with my previous response.
I appreciate your comments, but I must reiterate that there is no standard compensation or refund due in circumstances where a customer is unable to attain a special meal. Because you booked your flight on the same day you travelled, there was not enough time to request a vegetarian meal from our suppliers. The timescales for requesting special meals are outlined on ba.com, as outlined in my previous response.
As an airline, we are legally required to ensure that our passengers arrive at the destination they've booked. The service provided on board is part of the proposition we offer to our customers, but there is no legal requirement for meals to be served on board our short haul flights.
We do usually ensure that we have extra vegetarian options on board, however, this cannot be guaranteed, given the amount of space needed for meal provision on board.
As outlined in my previous response, your comments have been fed back to the Customer Experience team and the Catering team. Unfortunately, we are unable to offer any compensation or gesture of goodwill for this issue.
Of course being on the day, no way to book Veggie meal. However at booking it clearly states food etc being part of CE.
Fast forward to flight and of course 2 meat options. Indeed not even enough food for all people on board due to other flights being cancelled. A packet of nuts it was. Crew were great, and cursing BA management
Thought I would drop BA a line to see what they said. I made point that working in catering, we always carry some veggie meals, as not everyone remembers to order or indeed may want beef or ham, so for the small cost it carries we keep some veggie options. Well reply was rather short as expected. Guess not much else you can do, but I dont see why they cant at least carry some veggie options. Guess it costs too much money
Thanks for your email about your flight from Milan on 6 June. I'm sorry you're unhappy with my previous response.
I appreciate your comments, but I must reiterate that there is no standard compensation or refund due in circumstances where a customer is unable to attain a special meal. Because you booked your flight on the same day you travelled, there was not enough time to request a vegetarian meal from our suppliers. The timescales for requesting special meals are outlined on ba.com, as outlined in my previous response.
As an airline, we are legally required to ensure that our passengers arrive at the destination they've booked. The service provided on board is part of the proposition we offer to our customers, but there is no legal requirement for meals to be served on board our short haul flights.
We do usually ensure that we have extra vegetarian options on board, however, this cannot be guaranteed, given the amount of space needed for meal provision on board.
As outlined in my previous response, your comments have been fed back to the Customer Experience team and the Catering team. Unfortunately, we are unable to offer any compensation or gesture of goodwill for this issue.
#1103
Join Date: Feb 2007
Location: The Island. UK
Programs: BAEC Silver/Hilton Diamond/IHG Spire
Posts: 351
.....
Last edited by baileysserpant; Jun 22, 2017 at 2:52 am Reason: Bloody iPhone
#1104
Join Date: May 2016
Posts: 26
I note they have already done away with the cheese plate on DUB-LHR-DUB. However, I've also noticed they brought down a POUG to 79. For the past two years, I've never been offered it for less than 110. Rather than improving there inflight menu, they could do with improving the general attitude of their cabin crew.
#1105
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,883
I note they have already done away with the cheese plate on DUB-LHR-DUB. However, I've also noticed they brought down a POUG to 79. For the past two years, I've never been offered it for less than 110. Rather than improving there inflight menu, they could do with improving the general attitude of their cabin crew.
#1109
Join Date: Oct 2011
Posts: 343
Phew! You can always ask for a comments card on board which you are then able to post yourself if you have any feedback regarding the cabin crew. On the 2035, there should be a cheeseplate offered with the cold option. The hot option sandwich/flatbread comes with a side salad at the moment. Hope that helps.
Kind regards
BA.MF.CSM
Kind regards
BA.MF.CSM
#1110
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,883
I wonder if there was a catering issue? There is no cheese plate on the afternoon tea service, although there is a wedge of cheese on the ploughmans option. You should have received a cheese plate on the evening service though, unless you opted for the sandwich.