Club Europe catering guide

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Club Europe Catering Guide 2017.

This thread outlines the new arrangements for Club Europe catering, introduced on Sunday 26 March 2017 and due to end on Tuesday 11 September 2018, based on 3 zones. A new Club Europe catering product is due to be launch on Wednesday 12 September 2018, and this is based on 4 bands. The main information piece - in terms of timings and the distance zones for the meals can be found in post 1. The following cross references the photos below against the matrix of options. In addition to the photos, some FTers have written extensively on their experiences so there is more to this thread than the pictures. Also note that there was an increase in food offered on some combinations shortly after the start-up, so the more recent photos may be the best place to start.The previous shorthaul catering guide, now locked but which had the previous 4 band system, is to be found here.

Numbers relate to the post number. Vegetarian means the alternative option provided as standard rather than the pre-ordered versions - which are VLML (Lacto-ovo), AVML (Asia) and VGML (Vegan) . There are differences between the offering in/out of LHR, LGW, LCY+STN. Last update: 833
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Note posts before 1-832 are typically the April 2017 menu. 833 and above is from the menu for May 2017.
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Chef's Chat sheets for:
CE LHR Summer 2017 - Rotation A
http://www.flyertalk.com/forum/28338151-post954.html
http://www.flyertalk.com/forum/28339641-post958.html

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Short Band (UK, France, Ireland, BeNeLux, Germany)
Breakfast: 279, 570 (vegetarian), 629, 674, 821 (Express breakfast for MAN and LBA), 1343 (Vegan), 2285 (Express for LBA and MAN), 2445

Brunch: 180, 289, 469, 563, 685, 716, 2625 (AVML)

Lunch: 207, 545 (diabetic), 644 (first photo), 680 (VLML), 802, 928, 1322 (Kosher), 2284


Afternoon tea: 339, 404 (vegetarian), 480, 600 (VLML), 710 (including low lactose), 800, 882 (gluten free), 1281, 1322 (Kosher), 1673, 2679 (Kosher), 2792


Dinner: 563, 630 (VGML), 669 (Kosher Passover), 771 (VGML LCY) 799, 819 (AVML), 833 (May 2017 menu), 1283, 1287, 1674, 2446, 2616 (Kosher), 2793


Comments on difference between AVML and VLML here.
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Medium Band (e.g. Madrid, Nice, Prague, Copenhagen)
Breakfast: 645 (vegetarian), 724 (vegetarian), 1003

Brunch: 199 (VLML), 600 (VLML), 659 (Kosher Passover)

Lunch: 239 (child), 251, 425, 641, 733

Afternoon tea: 332 (also includes vegetarian), 426 (GFML), 813 (Muslim)

Dinner: 456, 551 (also includes VLML), 666, 1004,
1278
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Long Band (e.g. Lisbon, Rome, Warsaw, Stockholm).

Breakfast: 195 (vegetarian)

Rest of the day: 306 (LFML), 345, 427, 443, 468, 597, 676, 687, 695, 783 (VLML)
======
NOT MAINTAINED AND OUT OF DATE: The complete Short Haul meal structure for the longer flights as of October 2017 is:

LHR
Meal 1: Chicken / red pepper risotto
Meal 2: Beef cheek
Meal 3: Chicken supreme / gnocchi
Meal 4: Miso glazed cod
Meal 5: Chicken khao soi
Meal 6: Hot smoked salmon linguine

LGW
Meal 1: Thyme roasted chicken
Meal 2: Spicy corn and paneer masala
Meal 3: Thai Penang chicken curry
Meal 4: Roasted red pepper tortellini
Meal 5: Beef and mushroom caserole
Meal 6: Tomato and four cheeses tortellini


Structured into:

Rotation A
LHR outbound
Meal 3
Meal 4
inbound to LHR
Meal 5
Meal 6


Rotation B
LHR outbound
Meal 5
Meal 6
inbound to LHR
Meal 1
Meal 2


Rotation C
LHR outbound
Meal 1
Meal 2
inbound to LHR
Meal 3
Meal 4
===
October 2017 = Rotation C
November 2017 = Rotation A
December 2017 = Rotation B
January 2018 = Rotation C
etc
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Old Jun 18, 17, 3:45 am
  #1081  
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Originally Posted by Deltus View Post
Does the new CE catering also apply to LCY, or are CityFlyer still on the Band 1/2/3/4 model?

(Apologies if this has been answered somewhere in the previous 1,000 posts - perhaps we could add it to the wiki when we have an answer.)
LHR, LGW and LCY all have different menus. LCY's catering has moved in line with LHR and LGW on some aspects (so pre-plated rather than tipped, and things like the crockery) but the menu banding structure is different and better, so you may get a hot evening meal on LCY-EDI for example. I am still trying to work their rotations out, but it is as if there is only one banding out of LCY. What is different is that LCY still has complementary catering in ET.
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Old Jun 18, 17, 6:07 am
  #1082  
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Originally Posted by corporate-wage-slave View Post
LHR, LGW and LCY all have different menus. LCY's catering has moved in line with LHR and LGW on some aspects (so pre-plated rather than tipped, and things like the crockery) but the menu banding structure is different and better, so you may get a hot evening meal on LCY-EDI for example. I am still trying to work their rotations out, but it is as if there is only one banding out of LCY. What is different is that LCY still has complementary catering in ET.
I had a hot meal on my LCY-EDI on Fri night departing at 1950. I will post a photo later but the choice was beef cheek & mash or fish and chips - although the beef cheek was not to my taste, I was impressed and it certainly beat the slightly cold croque monsieur I had out of LGW-EDI recently.

Lets see what I get on the 1435 EDI-LCY - afternoon tea of some sorts.

aks120
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Old Jun 18, 17, 6:15 am
  #1083  
 
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Originally Posted by corporate-wage-slave View Post
LHR, LGW and LCY all have different menus. LCY's catering has moved in line with LHR and LGW on some aspects (so pre-plated rather than tipped, and things like the crockery) but the menu banding structure is different and better, so you may get a hot evening meal on LCY-EDI for example. I am still trying to work their rotations out, but it is as if there is only one banding out of LCY. What is different is that LCY still has complementary catering in ET.
Hmm ok, thanks - I've just booked a FAO-LCY for August, which I believe was formerly a Band 3 but is now a Long. I'll expect something similar to an LHR Long then, although I'll report back if it's dramatically better or worse!
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Old Jun 18, 17, 9:24 am
  #1084  
 
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FRA-LHR Choice of cold chicken slices with prawn or beef sandwich. Both choices have been referred to as "very small" in advance. Took the beef sandwich. Taste was actually okay - it came along with a potato salad (if you consider two pieces of potato a salad) and panna cotta desert, which was quite good.

Not complaining, was suitable for the short flight.
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Old Jun 18, 17, 9:37 am
  #1085  
 
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Is the ploughmans available to purchase on the M&S menu does anyone know? Looks fantastic anyway.
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Old Jun 18, 17, 9:38 am
  #1086  
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Originally Posted by irish_goat View Post
Is the ploughmans available to purchase on the M&S menu does anyone know? Looks fantastic anyway.
No, it's not (there is a menu in the BOB Info thread, in the Dashboard). The CE meal is Do&Co, not M&S.
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Old Jun 18, 17, 9:52 am
  #1087  
 
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Ah fair enough, thanks. Tempted to bring my own wedge of stilton onto my next flight now.
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Old Jun 18, 17, 3:04 pm
  #1088  
 
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Originally Posted by Aus_Mal View Post
Afternoon tea LHR-BCN
(ploughman's was also available I believe, but staff were pushing the sandwiches).

Dire. Absolutely dire.

Castlenau served out of the full sized bottles.
One of my issues with that flight, apart from the falling apart of the cabin (Front toilet leaking water meaning it was made inop, and my tray dropping parts as I pulled it out), was that the cabin crew specifically mumbled the second option so that few would choose the Ploughmans.

Now, why isn't BA offering the ploughmans as the primary option?

Yep, more cost cutting.
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Old Jun 18, 17, 3:45 pm
  #1089  
 
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This was from a recent EDI-LCY service departing 7pm.

I was quite impressed, but should really have had the salmon as the steak was like shoe leather!
Attached Images   

Last edited by ianwall; Jun 18, 17 at 3:57 pm Reason: Typo
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Old Jun 18, 17, 4:14 pm
  #1090  
 
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The "onion rings" look a bit miserable there. They're really onion slices rather than rings.
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Old Jun 18, 17, 5:16 pm
  #1091  
 
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Has anyone had the dessert that is an orange and red liquid with something resembling cream on top? I couldn't make out what it was meant to be, and I certainly didn't enjoy it!
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Old Jun 18, 17, 5:22 pm
  #1092  
 
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Glad to see the full bar is available now on the LCY domestic flights. Jack Daniels wasn't available when I flew back in April.
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Old Jun 18, 17, 11:06 pm
  #1093  
 
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BA 940, May 29 2017, LHR-DUS, departure at 13.20
The main course was chicken salad, as I recalled..

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Old Jun 19, 17, 2:33 am
  #1094  
 
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Originally Posted by BESTEDIFLYER View Post
Glad to see the full bar is available now on the LCY domestic flights. Jack Daniels wasn't available when I flew back in April.
It's an interesting one...

I saw that they also use the same trolley for CE and Y. It's likely that they can likely have Jack too, while BACF remains non-BOB in Y.
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Old Jun 19, 17, 4:37 am
  #1095  
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Usual Reply from BA - we dont really care

Was booked on Milan to LHR. Due to weather flights were a mess, so we had to book a new flight (Avios) for earlier one.
Of course being on the day, no way to book Veggie meal. However at booking it clearly states food etc being part of CE.
Fast forward to flight and of course 2 meat options. Indeed not even enough food for all people on board due to other flights being cancelled. A packet of nuts it was. Crew were great, and cursing BA management
Thought I would drop BA a line to see what they said. I made point that working in catering, we always carry some veggie meals, as not everyone remembers to order or indeed may want beef or ham, so for the small cost it carries we keep some veggie options. Well reply was rather short as expected. Guess not much else you can do, but I dont see why they cant at least carry some veggie options. Guess it costs too much money

Thanks for your email about your flight from Milan on 6 June. I'm sorry you're unhappy with my previous response.
I appreciate your comments, but I must reiterate that there is no standard compensation or refund due in circumstances where a customer is unable to attain a special meal. Because you booked your flight on the same day you travelled, there was not enough time to request a vegetarian meal from our suppliers. The timescales for requesting special meals are outlined on ba.com, as outlined in my previous response.
As an airline, we are legally required to ensure that our passengers arrive at the destination they've booked. The service provided on board is part of the proposition we offer to our customers, but there is no legal requirement for meals to be served on board our short haul flights.
We do usually ensure that we have extra vegetarian options on board, however, this cannot be guaranteed, given the amount of space needed for meal provision on board.
As outlined in my previous response, your comments have been fed back to the Customer Experience team and the Catering team. Unfortunately, we are unable to offer any compensation or gesture of goodwill for this issue.
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