Avios on sale [via vente-privee.com]

Old Sep 8, 17, 3:30 am
  #76  
 
Join Date: Sep 2014
Location: Cannes, France
Programs: Flying Blue Jeune, BAEC Blue, Eurobonus, Alaska Mileage Plan, Nice Airport Club Airport Premier Gold
Posts: 62
Originally Posted by source05 View Post
0809 10 88 88.

Just got an answer from email I send earlier, before I found the phone number, which says they are very sorry but they can't do anything and I have to contact [email protected]
Yikes. I was a bit luckier (I speak french) and got a very sympathetic agent. Couldn't fix it herself but she escalated it. I made sure to mention that there were fellow FT members having the same issues.
roimaaf is offline  
Old Sep 8, 17, 3:35 am
  #77  
 
Join Date: Jul 2013
Location: NCE
Programs: BA Bronze, Flying Blue, HH, Melia and many others
Posts: 77
Originally Posted by tituswong View Post
Still nothing in my mailbox.....
They didn't send an email whith the codes, you have to go on your account, my orders and you will see that there will be a button now " download my vouchers"
source05 is offline  
Old Sep 8, 17, 4:25 am
  #78  
 
Join Date: Apr 2016
Programs: AB,AZ,TK
Posts: 4
Same issue here. I have sent an email to [email protected]. I'll post the reply if I get one
LeiLi is offline  
Old Sep 8, 17, 5:05 am
  #79  
 
Join Date: Aug 2017
Location: London, UK
Posts: 132
Same issue. I emailed them in both languages and if nothing is done will charge back via Amex.
mrpacifist is offline  
Old Sep 8, 17, 5:09 am
  #80  
 
Join Date: Sep 2014
Location: Cannes, France
Programs: Flying Blue Jeune, BAEC Blue, Eurobonus, Alaska Mileage Plan, Nice Airport Club Airport Premier Gold
Posts: 62
Originally Posted by mrpacifist View Post
Same issue. I emailed them in both languages and if nothing is done will charge back via Amex.
I also used Amex to pay. If Vente-Privee don't cough up, how do I make a charge back claim ?
roimaaf is offline  
Old Sep 8, 17, 5:30 am
  #81  
 
Join Date: Apr 2016
Programs: AB,AZ,TK
Posts: 4
just call them.I recently had to do that for a NFL Gamepass purchase and it was an easy process. You probably can do it online as well.

I would think (hope?!) though that this will get fixed by vente / avios rather quickly.
LeiLi is offline  
Old Sep 8, 17, 6:15 am
  #82  
 
Join Date: Apr 2016
Programs: AB,AZ,TK
Posts: 4
Codes are shown as valid now, however once I click submit:

There was an unexpected error while processing your request. Please try again later.
LeiLi is offline  
Old Sep 8, 17, 6:21 am
  #83  
 
Join Date: Jul 2013
Location: NCE
Programs: BA Bronze, Flying Blue, HH, Melia and many others
Posts: 77
Originally Posted by LeiLi View Post
Codes are shown as valid now, however once I click submit:

There was an unexpected error while processing your request. Please try again later.
Same here but seems they are trying to fix this problem
source05 is offline  
Old Sep 8, 17, 9:32 am
  #84  
 
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,247
Just got a response from Vente Privee on Twitter that they're in touch with Avios eVouchers who are trying to fix the problem.
Kilian Zoll is offline  
Old Sep 8, 17, 9:40 am
  #85  
 
Join Date: Sep 2014
Location: Cannes, France
Programs: Flying Blue Jeune, BAEC Blue, Eurobonus, Alaska Mileage Plan, Nice Airport Club Airport Premier Gold
Posts: 62
Originally Posted by staff View Post
Just got a response from Vente Privee on Twitter that they're in touch with Avios eVouchers who are trying to fix the problem.
Let us know if they send you any updates
roimaaf is offline  
Old Sep 8, 17, 10:34 am
  #86  
 
Join Date: Aug 2017
Location: London, UK
Posts: 132
Just successfully completed the process, let's see, they say it takes 5 days to credit on the BA account.
mrpacifist is offline  
Old Sep 8, 17, 11:29 am
  #87  
 
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,247
Originally Posted by mrpacifist View Post
Just successfully completed the process, let's see, they say it takes 5 days to credit on the BA account.
Same here -- looks like it is working now.

Now, let's see if they mistakenly credit too many Avios to people's accounts this time as well
Kilian Zoll is offline  
Old Sep 8, 17, 12:26 pm
  #88  
 
Join Date: Sep 2014
Location: Cannes, France
Programs: Flying Blue Jeune, BAEC Blue, Eurobonus, Alaska Mileage Plan, Nice Airport Club Airport Premier Gold
Posts: 62
Originally Posted by mrpacifist View Post
Just successfully completed the process, let's see, they say it takes 5 days to credit on the BA account.
Me too. finally worked. Shouldn't have needed to go through that but hey. I'll keep an eye on my Awardwallet and BAEC accounts to see if it comes through
roimaaf is offline  
Old Sep 8, 17, 6:50 pm
  #89  
 
Join Date: Aug 2012
Posts: 667
I didn't get any email, but it was there in my account. Now, as others have said, let's see if we get everything within 5 days, which I believe will be fine.
erik19283 is offline  
Old Sep 10, 17, 11:29 am
  #90  
 
Join Date: Apr 2016
Programs: AB,AZ,TK
Posts: 4
Avios are credited
LeiLi is offline  

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