Alex, we have a problem (Glass Door rankings)
#1
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Alex, we have a problem (Glass Door rankings)
It was pointed out in a Twitter feed about BA and AC's very poor showing in the employer/CEO ratings of Glassdoor. That said, I wanted to see how the rankings for BA/AC compared to other airlines...and Wow -- you may need to hold your nose!
It would seem that despite the protests of a few FTers here, there is a significant problem with BA management. Not saying Glassdoor is a be all, end all, but the differences in the BA/AC ratings vs. a host of other airlines, including the likes of QR and U2 is really striking.
Below is a summary:
https://www.glassdoor.com/Overview/W...3462.11,26.htm
Only 35% would recommend BA to a friend and only 20% approve of Alex Cruz.
As a comparison, for AA - 72% would recommend to a friend and 73% approve of Doug Parker, the CEO.
For UA, 76% would recommend working there and 97% approve of Oscar Munoz
For DL it's 90% and 95% approving of the CEO!!!
U2 is 81% and 90%
AF is 61% and 72%
VS is 55% and 54%
KL is 82% and 98%
LH is 59% and 79%
EK is 76% and 95%
QF is 70% and 75%
QR is 59% and 73% for AAB
EY is 60% and 36%
NK (Spirit) is 70% and 71%
G4 (Allegiant) is 79% and 85%
TK is 62% and 65%
IB is 38% and 54%
FR is 44% and 30% - so BA is behind even, well, 'nough said
It would seem that despite the protests of a few FTers here, there is a significant problem with BA management. Not saying Glassdoor is a be all, end all, but the differences in the BA/AC ratings vs. a host of other airlines, including the likes of QR and U2 is really striking.
Below is a summary:
https://www.glassdoor.com/Overview/W...3462.11,26.htm
Only 35% would recommend BA to a friend and only 20% approve of Alex Cruz.
As a comparison, for AA - 72% would recommend to a friend and 73% approve of Doug Parker, the CEO.
For UA, 76% would recommend working there and 97% approve of Oscar Munoz
For DL it's 90% and 95% approving of the CEO!!!
U2 is 81% and 90%
AF is 61% and 72%
VS is 55% and 54%
KL is 82% and 98%
LH is 59% and 79%
EK is 76% and 95%
QF is 70% and 75%
QR is 59% and 73% for AAB
EY is 60% and 36%
NK (Spirit) is 70% and 71%
G4 (Allegiant) is 79% and 85%
TK is 62% and 65%
IB is 38% and 54%
FR is 44% and 30% - so BA is behind even, well, 'nough said
Last edited by elitetraveler; Mar 19, 2017 at 4:47 pm
#2
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
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Posts: 22,212
The glassdoor figures do suggest very low staff morale, which for this customer is worrisome because as I see it BA’s staff are the company’s greatest asset.
#3
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
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Could you explain who or what Glassdoor are and what qualifies them to rank airlines and named managers therin ?
#4
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https://en.wikipedia.org/wiki/Glassdoor
It's not just airlines -- it's a wide variety of companies
For example, 64% of IBM employees recommend the company and 64% approve of their CEO
For Pfizer it's 77% and 88%
It's some interesting commentary - particularly interesting to read about companies within your industry, etc.
#5
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
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#6
Join Date: Dec 2013
Location: Ancaster, ON, Canada
Programs: BA Gold, IHG Plat, Hilton Gold
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https://www.glassdoor.co.uk/Reviews/index.htm
#7
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A good description. When I saw the tweet to @AC pointing it out that's why I thought it was interesting to take a look at BA vs. other companies in the sector. Frankly, I think I am still surprised. It was much worse than I expected.
#8
Join Date: Jan 2016
Location: South East England
Programs: Status with BA Exec Club; KrisFlyer; Hilton Honors; IHG One; Marriott Bonvoy
Posts: 543
The first question is "the NPS question". 35% is abysmal and I was surprised too - although don't forget there's an unresolved industrial dispute on.
But 20% for AC ? Stunningly bad.
IMHO you cannot sustain a service business with staff engagement that low.
But 20% for AC ? Stunningly bad.
IMHO you cannot sustain a service business with staff engagement that low.
#9
Join Date: Jul 2014
Programs: BAEC, Flying Blue, Eurobonus
Posts: 180
When looking at my employer stats on glass door, I would say its pretty accurate - it was 68% and 65% - about right I think.
If BA is as accurate as I think my employer stats are ............ oh dear!
If BA is as accurate as I think my employer stats are ............ oh dear!
#10
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Join Date: Jul 2007
Posts: 4,477
Thank you for sharing. Very interesting. What about Vueling? Would be interesting too.
also very interesting is that AAB is more popular than Hogan somewhat in line to my expectation from various interviews and my perceived personality of both characters.
also very interesting is that AAB is more popular than Hogan somewhat in line to my expectation from various interviews and my perceived personality of both characters.
#11
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https://www.glassdoor.com/Overview/W...2481.11,27.htm
It's 45% for the company and 26% for AC
Here's one employee review --
Pros
I didn't die in a plane crash. At least I got to travel!! After having to stand and wait for hours long delays that were never explained.
Cons
Poor organization, poor customer service and if you want to work with a bunch of rude, inconsiderate jerks, this is the place for you.
Advice to Management
Bring your brain to work
#12
Join Date: May 2014
Location: DMV
Posts: 2,092
The results are especially surprising since some companies *encourage* their staff to leave positive reviews on there, so you'd expect slightly inflated satisfaction scores. That might be less common in the UK though as the site isn't as well-known there as it is in the U.S.
#13
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Posts: 8,476
It's interesting that in most cases the CEO gets a higher rating than the company - and, indeed, that's the case for my employer as well. It would suggest that most employees feel their corporate entity displays rather suspect policy in respect of employee welfare, but that local executive teams are recognised as trying to mitigate that policy as much as they can within the wriggle room they have.
With BA & AC, it would suggest just the opposite - that AC is seen as the cause of the issues. That must be incredibly disheartening, to think that no-one is going to stand up for you. It also, imo, suggests that the staff don't feel it's WW's guiding corporate hand on the tiller here, and that the mess is pretty much all down to AC.
With BA & AC, it would suggest just the opposite - that AC is seen as the cause of the issues. That must be incredibly disheartening, to think that no-one is going to stand up for you. It also, imo, suggests that the staff don't feel it's WW's guiding corporate hand on the tiller here, and that the mess is pretty much all down to AC.
#14
Join Date: Aug 2008
Posts: 1,470
AC may be the boss du jour, but the rot started much earlier ... and while no doubt some BA staff are excellent, too many others (especially on the ground) look upon customers as the 'enemy'.
That is why I avoid flying BA as much as possible, which is very often the case.
That is why I avoid flying BA as much as possible, which is very often the case.
#15
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Join Date: Dec 2005
Posts: 9,916
It's interesting that in most cases the CEO gets a higher rating than the company - and, indeed, that's the case for my employer as well. It would suggest that most employees feel their corporate entity displays rather suspect policy in respect of employee welfare, but that local executive teams are recognised as trying to mitigate that policy as much as they can within the wriggle room they have.
With BA & AC, it would suggest just the opposite - that AC is seen as the cause of the issues. That must be incredibly disheartening, to think that no-one is going to stand up for you. It also, imo, suggests that the staff don't feel it's WW's guiding corporate hand on the tiller here, and that the mess is pretty much all down to AC.
With BA & AC, it would suggest just the opposite - that AC is seen as the cause of the issues. That must be incredibly disheartening, to think that no-one is going to stand up for you. It also, imo, suggests that the staff don't feel it's WW's guiding corporate hand on the tiller here, and that the mess is pretty much all down to AC.
London
Toxic
I worked at International Airlines Group full-time (More than a year)
Pros
Can think of anything positive except on paper the name IAG seems to "impress" people
Cons
Chaotic and disorganised management
Zero communication
Very ambiguous
No processes, totally inefficient
Obsession with useless meetings and overly complex governance
Little faith and buy-in from the operating companies who have outstourced their finance, procurement and IT functions to Poland (low cost)
Short term cost reduction driven at expense of customer satisfaction
50% staff turnover in Krakow
Very complex systems that dont reconcile
No handover, support or training
No knowledge sharing
Agresssive and incompetent senior management driven by bonus to kick out as many people as possible
People very two-faced and lots of backstabbing
Management bullying tactics
Highly toxic ambience, not recommended to anyone competent that has any ounce of decency in them.
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Advice to Management
Get rid of GBS as the model is broken. Savings are not real.
Eliminate excessive bonuses paid to GBS senior management (while paying peanuts to staff in Poland) for service degradation and increasing risk of exposure. A major disaster is just waiting to happen – but GBS senior management don’t care.. they only care about their bonus driven by maximising the number of staff they make redundant.
xxxx
Consultant, Madrid
Pros
-very friendly management
-helpful co-workers
- flexible schedule to maintain life-work balance
Cons
One of the biggest flaws that I found that there was no clear goals to set by management team, deadlines were uncertain
Advice to Management
be more specific about what you want your team to achieve and don't wobble about timeframes
xxxx
Purchasing Manager, London
Cons
The benfits package (travels and bonus) will dissapear shortly and is affected more and more each year due to cost cutting. The new IAG organization doesnt offer tavel benefits anymore.
Goes through serious restructuring each year, jobs are becoming more automatised and the quality of the services keeps degradating as a result of an agresive cos-cutting program ran by people with no true procurement and supply chain experience, and massive outsourcing to countries that offer very low quality services.
The positive financial numbers every year are still unlikely to help British Airways to renew its fleet, that happens to be one of the oldest in Europe.
In the past British Airways managed to convince Qatar to buy stakes from the company just to ensure Qatar will have an interest in help maintaining British Airways on the market.
Its a respected brand in the UK and has very good credibility, but the internal functions are full of peple with low subject matter expertise making he entire environment a rat race, condoning nepotism and cutting costs from the quality of life instead of investing in long term assets to pursue profitability.
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Advice to Management
Hire people with more expertise and especially with management experience. Stop condoning mediocrity.