Legitimate reasons to be kicked from row 1?
#1
Original Poster
Join Date: Sep 2014
Programs: BAEC GGL/CCR
Posts: 171
Legitimate reasons to be kicked from row 1?
Myself (gold) and a member of my family (silver) flew a CE sector recently, something that had been booked many months ago. We had 1A/C selected, right up until online checkin at which point we found ourselves inexplicably moved to row 4.
In a rather sparsely populated CE cabin, 1A/C/D ended up being occupied by 3 people who - it appeared - almost certainly had some connection with either the crew or someone in BA. (I'm assuming whoever was in 1D had been kicked as well).
- The CSM spent a large amount of free time talking to them in what looked like quite a familiar way - I overheard part of the conversation, and it was about different aircraft types, so might well have been "shop" talk.
- Before drink orders were taken, the CSM appeared from behind the curtain with a tray of pre-prep'd champagne for them, then disappeared to the cockpit to sort out something for the crew before returning to take orders from the other rows. They were kept well topped up throughout, with one of the group on his 3rd bottle 45 mins in.
Anyway, first world problem clearly, and pretty insignificant in the scheme of things, but it's annoying to be kicked out of premium pre-selected seats in this way. I might drop BA a note, but I guess I'd get some "operational reasons" flannel in reply.
Does anyone know what legitimate reasons do exist for kicking a GCH out of an obviously perfectly functional seat in favour of someone else?
In a rather sparsely populated CE cabin, 1A/C/D ended up being occupied by 3 people who - it appeared - almost certainly had some connection with either the crew or someone in BA. (I'm assuming whoever was in 1D had been kicked as well).
- The CSM spent a large amount of free time talking to them in what looked like quite a familiar way - I overheard part of the conversation, and it was about different aircraft types, so might well have been "shop" talk.
- Before drink orders were taken, the CSM appeared from behind the curtain with a tray of pre-prep'd champagne for them, then disappeared to the cockpit to sort out something for the crew before returning to take orders from the other rows. They were kept well topped up throughout, with one of the group on his 3rd bottle 45 mins in.
Anyway, first world problem clearly, and pretty insignificant in the scheme of things, but it's annoying to be kicked out of premium pre-selected seats in this way. I might drop BA a note, but I guess I'd get some "operational reasons" flannel in reply.
Does anyone know what legitimate reasons do exist for kicking a GCH out of an obviously perfectly functional seat in favour of someone else?
#3
Join Date: May 2008
Location: Manchester
Programs: BA GfL, Marriott TfL, Hertz 5*
Posts: 267
In this situation, I would have waited until the forward toilet was occupied, then walked to the front, ostensibly waiting for the toilet and surreptitiously checked out the cabin information list which is usually attached to one of the front 'boxes' for status information.
#4
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,991
It happens. My partner and I once had our exit row seats changed at the gate, and once on board found that the seats we had selected were now occupied by two off-duty BA crew. The subsequent complaint to BA brought the predictable response that our seats had been changed "for operational reasons" (although they did, at least, refund the seat selection fees).
#7
It's really not possible to know. It's just as possible that the aircraft changed to one where one or more of the front row seats was unserviceable for whatever reason. The short haul fleet are being cycled all the time, and it is more than possible the front row occupants were entirely unaware of your move and disappointment.
#8
Join Date: Aug 2009
Location: London
Programs: BA Gold, SPG Gold, Club Carlson Gold, Hilton Gold, Priority Club Platinum, Best Western Diamond
Posts: 444
I would have asked at the gate why I had been moved. I would also have asked for my champagne when others were being served!
#10
Original Poster
Join Date: Sep 2014
Programs: BAEC GGL/CCR
Posts: 171
Thanks for the replies.
Useful info - thanks!
I could buy this if there wasn't such obvious special treatment and familiarity with the new occupants of row 1.
At that point I didn't want to hold things up. They called priority, but only had one agent checking boarding passes.
If this is the answer, then fair enough. The group certainly looked a long way from "captains of industry" types, but I'll concede appearances can be deceptive nowadays. (It would be nice to know for sure to get rid of the annoying suspicion that it was staff/friends in those seats). As Golds/Silvers I guess we all supposedly get "Reservation Assurance" which might ultimately mean someone getting bumped off the flight so we can fly, so in some ways it seems hypocritical to moan/complain.
In this situation, I would have waited until the forward toilet was occupied, then walked to the front, ostensibly waiting for the toilet and surreptitiously checked out the cabin information list which is usually attached to one of the front 'boxes' for status information.
It's really not possible to know. It's just as possible that the aircraft changed to one where one or more of the front row seats was unserviceable for whatever reason. The short haul fleet are being cycled all the time, and it is more than possible the front row occupants were entirely unaware of your move and disappointment.
If this is the answer, then fair enough. The group certainly looked a long way from "captains of industry" types, but I'll concede appearances can be deceptive nowadays. (It would be nice to know for sure to get rid of the annoying suspicion that it was staff/friends in those seats). As Golds/Silvers I guess we all supposedly get "Reservation Assurance" which might ultimately mean someone getting bumped off the flight so we can fly, so in some ways it seems hypocritical to moan/complain.
#11
Join Date: Dec 2010
Location: London
Programs: BA Lifetime Gold(twice), Hilton Diamond
Posts: 679
Definitely had BA contacts in my view, either in head office or with the crew on the flight. I once boarded a flight to find uniformed BA crew in my seat, and in the adjacent seat that a colleague ( also gold btw ) had booked as we had business to discuss before we went our separate ways. We were both told to stand by the door at the front of the aircraft until everyone was boarded, and then we were found seats, not together. This was in Club, and the whole row had been taken over by crew in uniform. Obviously more important that they sat together then paying golds.
#13
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937
Yes although, playing devil's advocate, this additional round of drinks did not impact on the OP except in the Top Trump game of DYKWIA. Annoying as it is, I would try not to let such things spoil your flight, the easiest thing to have done was to just asked the CC in a friendly way.
#15
Join Date: Mar 2010
Location: Presently MEL (Base: GLA)
Programs: BA, AA, QF, BD, SQ, EY
Posts: 51
A similar thing happened to my partner and I with SQ from BWN to SIN. I complained to the ground staff and also to the cabin crew. We were met at SIN by a an airline rep and both given inflight vouchers for S$400. Sometimes it pays to say something at the time.