What about BA has surprised you?
Mar 14, 2017, 1:39 am
#31
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,005
Now that would have been surprising
On the last few flights I was surprised that BA forgot, or toned down, those long self-referential look at the good things we do with your money in an envelope ads.
Mar 14, 2017, 1:47 am
#32
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, België
Programs: MUCCI Gold
Posts: 2,512
I think the only thing that has actually surprised me is the charity work that BA did with my hospital but without a single press release or twitter post; the kindness of staff at BA to give up their own time for a worthy cause is admirable, for the airline not trying to make economic gain from this is astonishing.
Mar 14, 2017, 6:23 am
#37
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,140
I am continually surprised that, according to numerous posts/threads here, BA ground agents seem intellectually incapable of managing Priority Boarding, despite numerous examples of 'best practice' existing elsewhere.
Mar 14, 2017, 9:36 pm
#38
Moderator: British Airways Executive Club
Join Date: Jul 2008
Location: Scotland & London
Programs: BA GGL, IHG Diamond Ambassador, Hilton Diamond, Hyatt Globalist, Mucci des Salons Ouvrants
Posts: 3,020
I am surprised at how much better AA are compared to BA now on all aspects of long and short haul!
Better at dealing with wx flight changes, ground staff with the ability to make decisions, better boarding, better food, better aircraft (77W) long-haul, better lounges (some not all) better on-time performance - I could go on!
I used to fly AA a lot when I lived in the US and it was fine, but BA was better. Now the difference the other way has shocked me!
Aks120
Better at dealing with wx flight changes, ground staff with the ability to make decisions, better boarding, better food, better aircraft (77W) long-haul, better lounges (some not all) better on-time performance - I could go on!
I used to fly AA a lot when I lived in the US and it was fine, but BA was better. Now the difference the other way has shocked me!
Aks120
Mar 14, 2017, 10:41 pm
#39
Join Date: Dec 2001
Location: UK
Programs: BA Gold, AA 1MM lifetime gold, Starwood gold, Marriott Gold Elite
Posts: 719
Lots of surprises in one recent trip...
Nasty surprises:
Discovering that when seated with an infant, you cannot change seats as the flight nears OLCI.
Discovering that BA's op up system doesn't always prioritise gold card holders on oversold flights. Seems to be a new thing since FLY.
The lounge in DXB (awful). Was expecting something better, given how new it is
That the arm rests in WT don't go all the way up on the 77W so it was very difficult to lie flat even though the flight was empty.
Nice surprises:
Main meal in WT+ was excellent
How good the gold line staff are
Getting a call from the LHR lounge manager 30 min after filling in a text survey
Nasty surprises:
Discovering that when seated with an infant, you cannot change seats as the flight nears OLCI.
Discovering that BA's op up system doesn't always prioritise gold card holders on oversold flights. Seems to be a new thing since FLY.
The lounge in DXB (awful). Was expecting something better, given how new it is
That the arm rests in WT don't go all the way up on the 77W so it was very difficult to lie flat even though the flight was empty.
Nice surprises:
Main meal in WT+ was excellent
How good the gold line staff are
Getting a call from the LHR lounge manager 30 min after filling in a text survey
Mar 14, 2017, 11:00 pm
#40
Join Date: Apr 2012
Location: BOS
Programs: UA 1K, AA GLD
Posts: 237
Not having advance gate assignments (at least publicly available on the FDIS) for long haul routes when there are 777s parked on stand as far as the eye can see.
Charging for drinks in euro traveller - a race to catch up with ryanair/easyjet
Charging for drinks in euro traveller - a race to catch up with ryanair/easyjet
