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Can not issue mobile boarding pass: your travel document needs to be checked.

Can not issue mobile boarding pass: your travel document needs to be checked.

Old Jul 20, 2017, 4:05 am
  #16  
 
Join Date: Aug 2009
Location: London
Programs: BA Silver Card
Posts: 120
Originally Posted by apacuk
I have the same today "Unable to update data". I installed the BA app on a second phone - just in case it was my phone playing up - and I couldn't even log in, my login data was not recognised.
BA App updated today, problem seems to have been solved.
apacuk is offline  
Old Jul 20, 2017, 7:06 am
  #17  
 
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,115
Originally Posted by apacuk
BA App updated today, problem seems to have been solved.
I updated the app and it now works. Thanks.
cheltzel is online now  
Old Dec 26, 2017, 1:03 pm
  #18  
 
Join Date: Jan 2015
Programs: BA GGL
Posts: 251
I'm getting this problem for a flight tomorrow, HAM-LHR (connecting onwards to USA). Checked in fine, but can't obtain the boarding pass, and MMB says "Your passport and/or visa(s) must be checked at the airport".

It's the return leg of a B2B. All API has been entered correctly. I assume they'll be fine to print when I get to LHR tomorrow, but thought I'd check here just in case there's anything I should be worrying about?

Thanks
woglet86 is offline  
Old Dec 26, 2017, 1:31 pm
  #19  
Ambassador, British Airways Executive Club
 
Join Date: Feb 2008
Location: UK
Posts: 10,083
Originally Posted by woglet86
I'm getting this problem for a flight tomorrow, HAM-LHR (connecting onwards to USA). Checked in fine, but can't obtain the boarding pass, and MMB says "Your passport and/or visa(s) must be checked at the airport".

It's the return leg of a B2B. All API has been entered correctly. I assume they'll be fine to print when I get to LHR tomorrow, but thought I'd check here just in case there's anything I should be worrying about?

Thanks
Here is a recent thread by our esteemed corporate-wage-slave which outlines reasons for not being able to get your BP which cites quite a few reasons why and may be helpful?

https://www.flyertalk.com/forum/brit...ficulties.html
PETER01 is offline  

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