Willie Walsh tells unhappy customers to go elsewhere!
Feb 24, 2017, 5:55 am
#1
Original Poster
Join Date: Jun 2014
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Willie Walsh tells unhappy customers to go elsewhere!
According to some tweets today it seems that Willie Walsh is implying that unhappy shorthaul customers can bugger off and go elsewhere.
It says it all about BA's customer service!
It says it all about BA's customer service!
Feb 24, 2017, 6:02 am
#2
Join Date: Feb 2012
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That's basically also what he is telling the MF crew. Some consistency here.
Feb 24, 2017, 6:09 am
#3
Join Date: Apr 2015
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... interesting management mentality going on - since he mentions that because two of IAGs 'brands' charge for food, that BA is only 'catching-up' by doing so! What kind of idiotic logic is that?
Feb 24, 2017, 6:10 am
#4
Join Date: Aug 2002
Location: London
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Fair enough, but the Government should legislate to reassign LHR slots to other airlines - you can't have competition and the option to go elsewhere when one airline enjoys such dominance at the nation's main airport.
Feb 24, 2017, 6:11 am
#5
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... and for those wanting the link to the interview: http://www.bbc.co.uk/programmes/b08fhsj6 at about 2h 53m ...
Feb 24, 2017, 6:12 am
#6
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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I put this in the IAG thread, but the actual sentence he said was rather different: "So we are competitive on price, we offer a good product, and the real test is that consumers have choice. And if they don't like our service and our prices they'll go somewhere else". There was no "can", but there was a "will", and though that may be a nuance to some, it's fundamentally a different interpretation.
Feb 24, 2017, 6:14 am
#7
Moderator: British Airways Executive Club, Marriott Bonvoy
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please continue here
http://www.flyertalk.com/forum/briti...r-results.html
where this particular WW interview and quote is already being discussed.
http://www.flyertalk.com/forum/briti...r-results.html
where this particular WW interview and quote is already being discussed.