Coping with the strikes or new enhancements?
Aug 29, 2017, 3:19 am
#17
Join Date: Nov 2005
Location: Wembley, Middx, England
Programs: BA Gold, Marriott Platinum, Hilton Gold
Posts: 775
I had a friend fly a week ago in WT+ from LHR to SJC. They were told that ALL food and drink would have to be picked up from the galley. Due to short staffing, there was NO delivery to any seats in WT+
He and his family were not impressed.
******
Okay, I have had a clarification from my friend. While breakfast was served at their seats, no drinks were served with the breakfast meal, so everyone in WT+ they had to go back to the galley for coffee & tea, etc. (due to staff shortages).
He also said that the rest of the drinks service during the flight in WT+ was very limited.
Sorry all for any confusion ....
He and his family were not impressed.
******
Okay, I have had a clarification from my friend. While breakfast was served at their seats, no drinks were served with the breakfast meal, so everyone in WT+ they had to go back to the galley for coffee & tea, etc. (due to staff shortages).
He also said that the rest of the drinks service during the flight in WT+ was very limited.
Sorry all for any confusion ....
Last edited by Wembleygal; Aug 29, 2017 at 10:25 am Reason: Clarification
Aug 29, 2017, 3:34 am
#19
Join Date: Feb 2006
Location: UK
Programs: MUCCI, British Airways Executive Club Gold
Posts: 1,795
Aug 29, 2017, 3:38 am
#20
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,914
If this is the main food service, I'd complain. This is unacceptable. No doubt the Daily Mail will pick this up from here and run the story.
Aug 29, 2017, 3:39 am
#21
Join Date: Nov 2005
Location: Wembley, Middx, England
Programs: BA Gold, Marriott Platinum, Hilton Gold
Posts: 775
I'm only going by what he told me, but he was pretty firm that they had to pick up all drinks and food from the galley, for the duration of the flight. He only recently switched from Virgin -- he might be going back.
Aug 29, 2017, 3:40 am
#22
Join Date: Nov 2005
Location: Wembley, Middx, England
Programs: BA Gold, Marriott Platinum, Hilton Gold
Posts: 775
Hi Tobias -- I'll ask for a quote from my friend and give you an update.
Aug 29, 2017, 3:42 am
#23
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,237
Not mis trusting you, and wouldn't be surprised by plenty of things following my flight last week, but logistically this would be a nightmare - queuing, bumping, spilling / dropping, middle people getting in / out. People seem to have dire balance in flight !
Aug 29, 2017, 3:48 am
#24
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,914
I am shocked at this, I know you are not one to complain unreasonably on here and that is why I do not doubt you for one second. If this includes the main meal service then it is unacceptable, I can understand (though not excuse) having to go to the galley for refills but not the main service.
Aug 29, 2017, 3:48 am
#25
Join Date: Nov 2005
Location: Wembley, Middx, England
Programs: BA Gold, Marriott Platinum, Hilton Gold
Posts: 775
I have asked him for a clarification and will get back to the thread as soon as he has responded.
Aug 29, 2017, 4:08 am
#26
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
That seems like a serious safety concern to me.
Have I got the wrong end of the stick?
Aug 29, 2017, 4:16 am
#27
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,914
Aug 29, 2017, 10:26 am
#28
Join Date: Nov 2005
Location: Wembley, Middx, England
Programs: BA Gold, Marriott Platinum, Hilton Gold
Posts: 775
Aug 29, 2017, 10:50 am
#29
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,914
Thanks for taking the time to get clarification @Wembleygal, still a very poor show from that crew. Your friend has every right to be displeased with the service received.