BA "has no record of my upgrade" - reverse charges?
Jan 23, 2017, 11:30 am
#31
Join Date: Dec 2013
Location: Shoreham By Sea
Programs: BAEC Gold
Posts: 1,330
I'd be every bit as frustrated if I'd paid for an AUP and was getting the run-around over the getting the correct Avios and TPs.
But come on: You paid to sit in CW instead of WT+. You sat in CW. You got the CW service. You've even got the Avios and TPs for WT+. Between that, that was the vast bulk of what you'd paid for. Do you really think you're justified in asking for all of your money back just because you didn't the extra Avios and TPs for CW?
But come on: You paid to sit in CW instead of WT+. You sat in CW. You got the CW service. You've even got the Avios and TPs for WT+. Between that, that was the vast bulk of what you'd paid for. Do you really think you're justified in asking for all of your money back just because you didn't the extra Avios and TPs for CW?
It's not as if this customer is trying to get out of paying for his upgrade. He does however have a genuine reason to complain and his complaint seems to have even dealt with in a scandalous manner.
If this was me I don't think I would have been even contemplating going down the route of a CC chargeback, however, after his treatment, especially the false accusation that he was trying it on, I would be going hell for leather to make BA pay. I think he jolly well deserves his upgrade fee refunded in full. BA need to learn some lessons fast and thankfully in this country there is some legislation to protect consumers and might eventually enoucrage BA to learn.
I'd love to see BA trying to defend the chargeback when they have already told the OP it didnt happen.
You could make an hours TV comedy gold each week comprising solely of BA customer service responses.
Jan 23, 2017, 11:34 am
#32
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Not for the first time in relation to someone who seems only ever to have trouble with BA, I wonder if his opinion that he is entitled to all of his money back suggests a frame of mind that somehow communicates itself to the BA people he's dealing with and leads to misunderstanding. I'm sure that he doesn't intend it. But when there are comments back along the lines of "trying it on" or "trying to circumvent the loyalty system", it makes me wonder whether his own message to BA is getting across sufficiently clearly. After all, the usual experience seems to be that either the correct Avios and TP credit, or there is no trouble getting the correct amount credited.
And in this particular case, it's in the context of still not having anything like a clear understanding of what happened and what went wrong for him in a different transaction: http://www.flyertalk.com/forum/briti...ded-money.html. Interestingly, that also appeared to involve an upgrade, but the OP has not given any details about its role in that problem.
Jan 23, 2017, 11:36 am
#33
FlyerTalk Evangelist
Join Date: Jun 2013
Posts: 17,455
I'd be every bit as frustrated if I'd paid for an AUP and was getting the run-around over the getting the correct Avios and TPs.
But come on: You paid to sit in CW instead of WT+. You sat in CW. You got the CW service. You've even got the Avios and TPs for WT+. Between that, that was the vast bulk of what you'd paid for. Do you really think you're justified in asking for all of your money back just because you didn't the extra Avios and TPs for CW?
But come on: You paid to sit in CW instead of WT+. You sat in CW. You got the CW service. You've even got the Avios and TPs for WT+. Between that, that was the vast bulk of what you'd paid for. Do you really think you're justified in asking for all of your money back just because you didn't the extra Avios and TPs for CW?
Jan 23, 2017, 11:38 am
#34
Join Date: Dec 2013
Programs: QRPC Platinum, KFEG
Posts: 999
If it were me, once they've responded in writing that they have no record of the upgrade and therefore I must be lying, I'd immediately claim a chargeback and would continue to insist on that even if they corrected their Avios error with the inevitable "we're doing this not because we're in error, but simply as an expressing of goodwill." The only thing that has me retracting my chargeback claim is a written admission of their mistake and an apology for calling me dishonest.
Jan 23, 2017, 11:52 am
#37
FlyerTalk Evangelist
Join Date: Jun 2004
Location: LON, ACK, BOS..... (Not necessarily in that order)
Programs: **Mucci Diamond Hairbrush** - compared to that nothing else matters (+BA Bronze)
Posts: 15,129
*Although I like the idea Mixbury suggested too.
Jan 23, 2017, 11:52 am
#38
Suspended
Original Poster
Join Date: Jan 2017
Programs: British Airways Exec Club
Posts: 144
I'd be every bit as frustrated if I'd paid for an AUP and was getting the run-around over the getting the correct Avios and TPs.
But come on: You paid to sit in CW instead of WT+. You sat in CW. You got the CW service. You've even got the Avios and TPs for WT+. Between that, that was the vast bulk of what you'd paid for. Do you really think you're justified in asking for all of your money back just because you didn't the extra Avios and TPs for CW?
But come on: You paid to sit in CW instead of WT+. You sat in CW. You got the CW service. You've even got the Avios and TPs for WT+. Between that, that was the vast bulk of what you'd paid for. Do you really think you're justified in asking for all of your money back just because you didn't the extra Avios and TPs for CW?
After contacting them on several occasions and no reasonable response is given If this is the only way to get here attention then so be it.
Jan 23, 2017, 11:54 am
#39
Join Date: Apr 2006
Location: London
Programs: BA bronze, Hertz pres circle, Marriott Platinum, hilton diamond
Posts: 2,537
Im with the chargeback group.
Op has already spent considerable time and energy chasing this matter up, only to be stonewalled and insulted.
For all we know op is a professional charging out at several hundred an hour, I think a chargeback is reasonable for wasting this time.
Charging back also shifts the onus back to them. Let them chase their tails. It will be amusing once they "find" the proof only for you to throw all their emails back in their faces.
Op has already spent considerable time and energy chasing this matter up, only to be stonewalled and insulted.
For all we know op is a professional charging out at several hundred an hour, I think a chargeback is reasonable for wasting this time.
Charging back also shifts the onus back to them. Let them chase their tails. It will be amusing once they "find" the proof only for you to throw all their emails back in their faces.
Jan 23, 2017, 12:07 pm
#42
Join Date: Feb 2015
Location: London
Programs: BAEC Silver, SPG Gold, Hilton Gold, Melia Gold, Shangri-La Jade, BA Amex PP, Iberia+, Nandos Card
Posts: 1,523
Not to mention near enough being accused of lying and being out to abuse the system based on trying to claim said Avios and TPs that you are entitled to.
Jan 23, 2017, 12:10 pm
#44
Join Date: Dec 2007
Location: London
Programs: BA Gold
Posts: 570
Puzzled that BA won't accept the OP's bank /credit card statement as evidence of purchasing the AUP. Had the same scenario happen to me out of ALG a few weeks ago, which was resolved when I provided my cc statement detailing the charge. BA accepted this without question.
Have to say I'd be pretty annoyed if anyone had suggested I was trying it on.
Have to say I'd be pretty annoyed if anyone had suggested I was trying it on.
Jan 23, 2017, 12:12 pm
#45
FlyerTalk Evangelist
Join Date: Jun 2004
Location: LON, ACK, BOS..... (Not necessarily in that order)
Programs: **Mucci Diamond Hairbrush** - compared to that nothing else matters (+BA Bronze)
Posts: 15,129
Im with the chargeback group.
Op has already spent considerable time and energy chasing this matter up, only to be stonewalled and insulted.
For all we know op is a professional charging out at several hundred an hour, I think a chargeback is reasonable for wasting this time.
Charging back also shifts the onus back to them. Let them chase their tails. It will be amusing once they "find" the proof only for you to throw all their emails back in their faces.
Op has already spent considerable time and energy chasing this matter up, only to be stonewalled and insulted.
For all we know op is a professional charging out at several hundred an hour, I think a chargeback is reasonable for wasting this time.
Charging back also shifts the onus back to them. Let them chase their tails. It will be amusing once they "find" the proof only for you to throw all their emails back in their faces.