BA "has no record of my upgrade" - reverse charges?
Jan 23, 2017, 10:40 am
#16
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,474
My handful of AUPs (a sample size of two, I believe, given I tend to pay for the cabin I want in the first place) have always posted automatically. I haven't done one since the implementation of FLY though, so maybe that's made a difference.
Jan 23, 2017, 10:41 am
#17
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,889
Ah ok, maybe things have changed then. It always seemed to be the case AUPs never posted automatically.
Jan 23, 2017, 10:44 am
#18
Suspended
Original Poster
Join Date: Jan 2017
Programs: British Airways Exec Club
Posts: 144
I have no idea why there system does not divert anyone calling regardless of caller to an open Relations agent. This is how we work and makes sense.
Jan 23, 2017, 10:44 am
#19
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,736
My AUPs - shorthaul - largely post automatically. I can't remember having to intervene recently, indeed I recall Nikki coming on here to tell us that they've made an extra effort to fix this for POUGs and AUPs. It used to never post automatically on return tickets, and hit/miss on single tickets. On return tickets one sector would sometimes correctly post but the un-upgraded section would give a big zero.
Jan 23, 2017, 10:49 am
#20
Join Date: Jul 2014
Location: Edi
Posts: 2,203
Did you not get an AUP receipt? I have only ever done AUP's ex-USA & ex-Canada but everytime I've done it, they print around 4 boarding pass styled receipts that have something along the lines of the price paid and the cabin moved from and to.
Jan 23, 2017, 10:56 am
#22
Join Date: Jul 2014
Location: Edi
Posts: 2,203
Jan 23, 2017, 11:07 am
#25
Join Date: Aug 2015
Posts: 1,499
Jan 23, 2017, 11:10 am
#26
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
But come on: You paid to sit in CW instead of WT+. You sat in CW. You got the CW service. You've even got the Avios and TPs for WT+. Between that, that was the vast bulk of what you'd paid for. Do you really think you're justified in asking for all of your money back just because you didn't the extra Avios and TPs for CW?
Jan 23, 2017, 11:14 am
#27
Join Date: Jun 2008
Location: GLA
Programs: BA Silver
Posts: 2,958
I'd be every bit as frustrated if I'd paid for an AUP and was getting the run-around over the getting the correct Avios and TPs.
But come on: You paid to sit in CW instead of WT+. You sat in CW. You got the CW service. You've even got the Avios and TPs for WT+. Between that, that was the vast bulk of what you'd paid for. Do you really think you're justified in asking for all of your money back just because you didn't the extra Avios and TPs for CW?
But come on: You paid to sit in CW instead of WT+. You sat in CW. You got the CW service. You've even got the Avios and TPs for WT+. Between that, that was the vast bulk of what you'd paid for. Do you really think you're justified in asking for all of your money back just because you didn't the extra Avios and TPs for CW?
Jan 23, 2017, 11:15 am
#28
Join Date: Oct 2013
Location: LON, MAD
Programs: KE MC Premium, BA Gold, Hilton Diamond, AZ FA+, Melia Gold
Posts: 305
But come on: You paid to sit in CW instead of WT+. You sat in CW. You got the CW service. You've even got the Avios and TPs for WT+. Between that, that was the vast bulk of what you'd paid for. Do you really think you're justified in asking for all of your money back just because you didn't the extra Avios and TPs for CW?
Jan 23, 2017, 11:22 am
#30
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,065