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New BA Routes: London Heathrow (LHR) to Santiago de Chile (SCL)

New BA Routes: London Heathrow (LHR) to Santiago de Chile (SCL)

Old Jan 17, 2017, 5:00 pm
  #1  
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New BA Routes: London Heathrow (LHR) to Santiago de Chile (SCL)



New BA Routes: London Heathrow (LHR) to Santiago de Chile (SCL)

This is a guide for one of BA's revived route, London Heathrow Terminal 5 to Santiago. BA last served SCL, indirectly, in 2000, and the company's return to Chile was a big deal locally. 4% of Chileans can claim recent UK or Irish heritage, as is evidenced by street, statues and parks with curiously unSpanish names. The leader of the Chilean Socialist movement in the 1930s was a certain Marmaduke Groves. To this day there are over 2,000 pupils at The Grange Public School in Santiago, one of the 21 UK curriculum schools in Chile. I encountered one Chilean lady with a name similar to Sin Llewellyn, who was taught Welsh by her parents, and yet neither she nor her parents had ever visited Britain, let alone Wales. She had her first BA flight booked for later in the year.



Notes from the inaugural flight
As seems now to be the pattern, there was very little ceremony about the launch of BA's longest ever regularly scheduled route. The captain mentioned it in passing during his introduction, eliciting a sotto voce cheer from the rear of the aircraft, and there was some excitement on arrival, with a salute from the airport's firefighters, but that was about it.





There was nothing at all at gate B35. I imagine that passengers departing on the inaugural service from SCL probably got a bigger fanfare. It's a bit of a shame since you would have thought that 100 of cake would have produced thousands of pounds of advertising in tweets, MMS, emails, verbal messages, blogs and so on. This was the same with the new Tehran service. What seems to be the approach is that a week or two after a new service starts there is a "press flight", with Ambassador grade cabin crew, and then publicity follows various media channels in the ensuing weeks. At least that gives BA Flyertalk a modest head start on other media channels!



For the inaugural service from SCL to LHR, the crew were sent 5 days ahead, but were sent via So Paulo and then with LATAM to SCL, rather than with Iberia, for some reason.

The service on both trips was excellent and I was well looked after. Particularly on the return, I got better service in CW than on some First flights thanks to a particularly motivated CSM. The 787 cabin in CW - plus the mere 3 hour time difference between Chile and the UK - made it an easy flight to endure, I certainly didn't feel like I had been through the wringer and was able to do a full day's work after both flights.

One aspect to bear in mind is that BA, along with all airlines as far as I can make out, bring on the seat belts for the period over the Andes in both directions, certainly for 30 minutes and often longer. During that time the WCs will be out of use. Turbulence over these mountains is notorious, though as it happens both my BA flights were very smooth in both directions.



Route history
This is BA's longest flight, a minimum of 7228 mile and in reality usually over 7,500 miles, and thus easily longer than LHR-EZE (6904 miles) and LHR-SIN (6765 miles). Until recently BA didn't have an aircraft able to operate this service reliably non-stop. Air France, who have long operated direct from Paris (7240 miles), does so on the basis that an unscheduled refuelling stop is occasionally required in Brazil if the winds are stronger than normal. Air France's connection with that route goes back to Aropostale and the days of Antoine de Saint Exupry. However it is certainly not the first time that BA have flown to Santiago. I am very grateful to DrBernardo for the following most interesting summary of the route history:

==========
The history of services between the UK and Chile begins after the Second World War with British South American Airways, who instituted multi-stopping services from the UK all the way down to the West coast of South America in 1946 (to complement existing shipping services). BSAA were famous for naming all of their aircraft "Star", including the infamous "Star Dust" which was lost in the mountains of Argentina in 1947, and was not found again until 50 years later.

In 1949 BSAA became a part of BOAC, which continued to operate services to Chile (via a bumper route of London-Madrid-Lisbon-Dakar-Recife-Rio-Montevideo-Buenos Aires-Santiago) until its South American network was given to (private) British United Airways in 1964.

BUA operated to Santiago twice a week from Gatwick, via Lisbon, Buenos Aires, Recife, Rio and So Paulo (not necessarily all on the same flight), twice a week. In 1970, BUA was sold to Caledonian Airways to form British Caledonian, and they continued the twice weekly operation to Chile, via the same routes. Those services stopped in 1982 because of the Falklands War - in 1983 only Rio was served with flights from the UK.

In 1985, BCal swapped its South American routes with British Airways, in exchange for routes to Saudi Arabia. BA, however, did not restart flights to Santiago until March 1994. Buenos Aires was the closest online BA station to Santiago, and the 747 operating there sat on the ground for 8 hours, so was the logical choice for an onward flight to Santiago, but the Argentinian authorities refused routing rights for EZE-SCL. The service therefore commenced via So Paulo, twice a week, until 1997 when the Argentinian authorities finally allowed open beyond routing rights to Chile. The Santiago service was an immediate success from its 1994 reintroduction, and frequencies were gradually increased to 6x weekly by 1998. The Chilean government refused to increase this limit to allow a daily service, because of the then detention in the UK of General Pinochet. The economies of Chile and South America as a whole then declined rather rapidly, so that by 2000 the route was cut back to 5x weekly, but continued to make a loss. The Santiago end sector was cut from the 1st August 2000, leaving only a (rather unpopular at the time) onward connection on LAN Chile from Buenos Aires for BA passengers.
=====

Now that Lima has returned to the network that leaves two BCal South American routes not fulfilled by BA - Caracas and Bogot. I can't see CCS returning in the current climate, BOG and MVD may be better options.


Timetable
The Santiago flight departs from Heathrow Terminal 5 on Tuesdays, Wednesdays, Fridays and Sundays at 22:00 and arrive in Santiago at 09:40 local time the following day. The return flight will depart at 18:45 arriving back in London at 12:05 local the following day. So that's a 13 hour 40 minute flight out to SCL, and 13 hours 20 minutes back. Looking at recent flights the timetable has so far been about accurate against actual timings. Early reports suggest the service is selling very well, cargo is doing well too, and that the indicators are tending towards more flights per week rather than fewer.

Aircraft
787-9, with First, Club World, World Traveller Plus and World Traveller cabins. 216 seats.

Seating advice
This route is currently covered by the 787-9 aircraft. There is copious advice in the seating thread for 787-9 in the Forum Dashboard though I will highlight that a long WT sector on a 787 is going to be a uniquely character building episode. On the outbound service, the departure from LHR will almost always be done in darkness, given the late departure time, and the sun will directly affect the port side (left) of the aircraft after the shortened night time. On the return SCL-LHR, the sunset will go straight into the port side at take off, and then rise on the starboard (right) side as the aircraft nears London. In terms of view, the best aspects are the Amazon and the Andes, and both sides are good for that. Departing from SCL the usual route appears to involve briefly looping around Santiago city so port side would be best for that. If the route goes northwards (see below), starboard would have a better view of the Andes. Note that the wings on the 787-9 are huge so in terms of seat selection you need to be well forward or well back to get the best views.

Miles
The distance is 7,228 miles on the Great Circle mapper between LHR-SCL. BA uses 7509 miles for calculating Avios and Miles - the actual route taken is a lot longer that the straight line, as shown below, the route via Argentina is down as 12,145 km, which is 7,546 miles. Some routing will be higher still.


Crew:
Mixed Fleet. Notoriously one of the rotations each week gives only one night in Santiago before returning, the others give two nights. There are 10 cabin crew members, and 2 pairs of flight crew, 4 in all. The flight crew rotate to fly between 4 and 7 hours, then retiring when necessary to the bunk beds hidden overhead the First class cabin.

Fares
Cheapest return fares LHR-SCL tracked in January 2017 were:
WT=680
WTP=1100
CW=2013
First=3465
CW fares starting at sub 1750 from AMS and Milan were also available at this time.

POUG and AUP
I haven't seen any specific pricing for this route yet, but I imagine POUGs and AUPs will be similar in price to EZE. That said, I've been told by reliable sources that First and Club World sales are going very well on this route, so this may constrain options, bearing in mind First only has 8 seats. On my return trip there was quite a fair bit of upgrading going on just to get everyone on board. So don't count on availability, and it's early days anyway. By way of a broad indication, I would guess WT to WTP is going to be around 250, WTP to CW around 600 and CW to First around 750. More data points most welcome.

Earning Tier Points and Avios
This route is in the highest category for earning Tier Points and Avios, as one might expect. So instead of the standard 140 TPs for longhaul Club World, this sector earns 160 TPs, First is 240 TPs. WT earns at least 20 TPs, WTP gets 100. A gold cardholder will get at least 37,546 Avios for a return trip in Club World. BA.com / Collecting Avios has the full details.


Avios redemptions
If the TP and Avios earning is generous, the redemptions are quite punitive! For the return:
WT off peak = 45,000 Avios + 350
WTP off peak = 91,000 Avios + 460 (tricky to find)
CW off peak = 175,000 Avios + 564
First off peak = 238,00 Avios + 565
Peak rates will add 20% more Avios or thereabouts, the cash component stays the same. If a cheap cash fare is available this may be better value than using Avios, particularly for the cheaper WTP fares, however a 2-4-1 Amex deal for offpeak CW or First is reasonably good value for money.

Routing
I am very grateful to BABenchley for finding this, the flight plan for the inaugural flight.





From what I can make out this is the main route in both directions, with Crdoba, Argentina as the standby diversion airport just off the red line. However for the return flight the routing took us north up towards Peru, and then turning right into Brazil, thereby avoiding Argentina altogether. I asked the captain about this after the flight and he was also a bit surprised by the routing. [As a total digression, it would be fantastic if there was a way for BA to upload all its flight plans automatically somewhere, it's a great souvenir of the flight.] The direct route, as shown by gcmap.com is as follows.



Catering
All cabins:
The menus and food options will change each month, so this is to be regarded as a sample. On the inaugural flight the starter arrived at 1 hour 35 minutes after take off, and the tray was removed after the meal at 2 hours 25 minutes after take off (so midnight to 00:50 GMT). On the return from SCL, starters arrived 1 hour 45 minutes after take off (20:45 local time) and the tray removed at 2 hours 50 minutes (21:50). Given the long flight I felt this was acceptable spacing. Breakfast was served 90 minutes from landing in both directions. So in both directions there is in excess of 8 hours available for sleeping, which worked out very well for me, I slept over 7 hours in both directions.

LHR to SCL:
The menus:











I had the salmon starter (that's a large bread roll, not a potato!), the chicken and just the dessert.







And here was the Club Kitchen. There was nothing loaded for the chiller unit unfortunately (so no yoghurts, salads etc):



And here is the breakfast - fruit salad (there was fruit syrup in the tub), and English:





SCL to LHR:

The menus, reflecting a strongly Chilean input:







I went for the prawn starter and the beef. The beef was still cooked through, unfortunately, and the poor lighting conditions doesn't do the dish any favours, but it was still very edible. Then the dessert and rather substantial cheese offering.







Breakfast on the approach to London was, well different. Having a sausage full of meat, rather than gristle, was unusual, never mind the garlic! Muesli then "English".






The bar and champagne menus were the same as above.

Comodoro Arturo Merino Bentez International Airport - SCL
Better known as Santiago or Pudahuel airport. This about 10 miles from the centre of Santiago. Santiago de Chile is often used, to avoid confusion with several other airports with Santiago in their title. Website:
http://www.nuevopudahuel.cl/?language=es



SCL Airport facilities
  • ATMs: not that many, but there are some in arrivals between doors 4 and 5, departures level door 5 near the door, and there is a Santander bank with ATMs on the intermediate floor between arrivals and departures, by door 6 at the end of the building. Note that ATMs work differently to most places: enter your PIN and then choose "Foreign Clients" in the bottom corner (ignore credit/debit card options at that point), then you can choose the language. Unfortunately there is a fee of at least 5 for all ATM transactions in addition to all the other charges. Dollars, sterling and Euros can be readily exchanged with the minimum of fuss locally, and you don't need pristine notes either.
  • Wrapped baggage is available in departures, in two locations, but I wouldn't think it necessary on the LHR-SCL route or vice versa.
  • Plenty of catering and shopping options both landside and airside. Note that the Gatsby upstairs restaurant has an "all you can eat" buffet open to around 19:00 hrs, for under 15 per person.
  • Pharmacy, with prescription service, at the domestic end of the building landside, past check in desk 104.
  • Mobile telephones: There are several telephony companies with shops landside. My UK provider charges 10 for 11mb per 24 hours in Chile, whereas for 3 you can get a local SIM with 500 mb for 15 days. The process is get a SIM for free, this has a Chile telephone number. Go into a shop, drug store, supermarket and add 3 or more to that telephone number, then select a "bolsa", package, suitable for your needs via the telephone company's portal. Then use Skype to make and receive calls / SMS. Easily done in town too, get your SIM from a mobile company shop in one of the malls or downtown shops.

Arrival and connections process at SCL
International arrivals are segregated at SCL. Before reaching passports there is a channel for international flight connections, which involves a security check and a escalator up straight to airside, this should be very quick if you already have a boarding pass. Passengers going to Chile first need to pass Immigration / passport controls, which may take 20-30 minutes for non Chilean citizens, a lot will depend on whether the BA flight arrives close to other flights. While you are waiting you can perhaps use the airport's free wifi service - you need to watch the sponsor's 15 second video. You show the A4 landing sheet, collect an entry slip (see visa section below), the landing sheet is also returned to you There is a channel for assistance passengers and those with toddlers on the far right, close to the crew line, which should be a bit faster, and apart from those on Official or Diplomatic passports there is no other fast track process, to the best of my knowledge. After passports, passengers pass into the baggage hall, and on the right side is the customs check. All bags need to pass through a scanner and the landing sheet finally collected. Chile is strict in prohibiting certain foodstuffs from entering the county: fruits, vegetables, meat, dairy products, seeds, nuts. Not as strict as Australia / New Zealand but stricter than the USA. There are disposal bins before customs. Customs will take 10 minutes or so.

SCL transport logistics
As you emerge landside from arrivals, this is the scene which greets you:

Straight on for taxis, left for car hire, right for the Uber and for the bus service to Santiago. In the picture you will see some men in yellow jackets and carrying signs indicating they are officially approved taxi drivers, which is actually true: a limited number of taxi firms operate from the airport, there are desks for the companies both in landside arrivals and in the baggage hall airside. As far as I can make out the only difference is that some of the taxi firms have larger vehicles suitable for larger groups or those with a lot of baggage. Presumably they are more expensive than the city cabs, who are also present. If you specifically want a city cab you may as well go straight out, the yellow cabs are on the second line of cars.

Bus travel: I used the Centropuerto bus service, which leaves every 10-15 minutes from outside door 5 in arrivals for central Santiago, cost Ch$1,700 (under 2). I took this to the Pajaritos metro station, one of the first stops, takes under 15 minutes, it's a proper bus station arrangement and the first stop to look like one. I then continued on the metro to my destination in central Santiago. It's the best combination of speed and price, traffic congestionin Santiago can be bad. Turbus also operates from the same rank, for the same price and an almost identical route. They have more modern buses but run less frequently.

Taxi: The rate is going to be around Ch$17,000 for a taxi picked up at the airport. The quickest trip to downtown is going to take about 20 minutes in the middle of the night or early Sunday morning, peak time over an hour.

Uber: Uber works well in Santiago and many other cities in South America. As you can see from the screen shots below, there are plenty of taxis waiting just off the perimeter of the airport, so you can get to the approved rendez-vous point, via Door 5 to the pavement outside the Holiday Inn hotel shown in the photo below - and call the taxi at that point, they will meet you fairly swiftly. The rate showing below is for a larger vehicle, UberX should be about Ch$14,000, so not much cheaper than a taxi taken at the airport but it does get charged to your credit card.




Online Check-in (OLCI)
OLCI and App boarding passes are allowed in both directions. From LHR T5, if you are a UK or other EEA citizen, and HBO, there is no need to go to the visa check desk before departure, it's not one of the flagged countries.

Fast Track and Priority boarding
At LHR T5 the usual provisions apply, so Fast Track is on offer to status passengers plus one guest, and those flying Club World or First. Priority Boarding is available for status and CW/F passengers too, and given that this isn't yet a status rich route it may be slicker than on some other sectors.

At SCL there is a very particular fast track emigration and security process, which if travelling hand baggage only won't be obvious and may be overlooked by a check in agent. All of BA's check-in is done in the main departure hall in the usual way, check in opens 3 hours before departure. If you are oneworld Sapphire (BA Silver) or above you can the use the Preferential Check-in zone, confusingly translated on to the signs as Priority Boarding, but just for passports and security, which is upstairs above the main check-in hall, and which brings passengers right next to the LATAM lounge. The main emigration/security checkpoint for most passengers is below the red awning, on the same level as the main check in area. The slow bit there is passport control - security checks are quick, and you can see through the glass the length of the queue. However the Priority Boarding area is almost certainly going to be quicker. In the photo below you will see the BA desks in plum position for International Departures, around desks 12 (out of 104), so you're probably swinging leftwards as you enter the airport building. In the top left of the photo, left of the red awning advertising the Gatsby restaurant, is the pair of escalators, connecting the floor to the priority area.





The check in counters are for LATAM's customers, but BA passengers can go over to the red wall area to passport and then security control. Security currently allows all items to remain in the bag, including laptops and liquids. Directly after this is the LATAM lounge reception, details below.



SCL airport has an L shaped terminal, and BA will be using gate 15 for departures, which is at the intersect of the perpendicular wings. Arrivals may be different, the aircraft is towed off to a remote stand for the 8 or so hours that it is sitting in SCL. The photo below shows the layout of gate 15, you can just make out the BA 787 the behind the screens, so priority boarding - which was enforced when I was there - is on the far side coming from the lounges. Boarding started 55 minutes before departure, but boarding up to 20 minutes before departure was allowed and indicated as such on the boarding pass.



SCL Lounge options
BA passengers have 2 or 3 options. To get the AA lounge out of the way, and there won't be many reasons why anyone would choose this, it is open all day long, and it's downstairs from gate 19. There is also a Priority Pass lounge near gate 19 too. Fortunately those travelling CW or First, or BA Silver / oneworld Sapphire and above, can use the LATAM lounge, which is the biggest and best in South America. Food and drink wise it sits between Galleries Club and the First lounge - there is champagne on self serve as well as a good range of Chilean wines, but the hot food is quite limited, just a few snack items. The soft drink range is very good, however. The lounge is on two levels with a staircase in the middle and lifts near the main entrance area. Upstairs has more seating options, including a quiet and entertainment areas, the food and drink provision is identical on both floors. There are WCs and showers within the shower. Reception can give you a slip of paper with the wifi codes, LATAM's wifi is very fast and better than the airport's free wifi network. Limited English language reading material, mainly international news magazines. There are a few PC screens available upstairs. There is a smaller LATAM lounge on the other side of the main lounge, and without an upstairs section, this seems to be for pay as you go and partner credit card customers.













Visas and ESTAs
South America generally is fairly easy on the visa issues, and Chile is no exception. Few visitors will need a visa for Chile, so long as they are staying for under 90 days. There is a reciprocity fee for Australians, of US$117, and US$23 for Mexicans. The fee for USA citizens has now ended thanks to Chileans being allowed ESTAs. You do get an immigration slip, this is the reverse side, which you need to surrender on departure. You also need - as an arriving passenger - to fill in the A4 customs form, shown below, which admirably doesn't ask you to write out all your passport details beyond the passport number. BA hand this out towards the end of the flight. I would also write "BA251" clearly on the top somewhere, since that isn't on the form and they will ask you for this information.





Airport hotel
There is a Holiday Inn at the airport, directly in front of the arrivals area, photo above with the Uber options. It's new and very well sound proofed, so if you want immediate access to somewhere to rest this is the obvious option. It isn't particularly luxurious but it is clean, with attractive public areas and is well run. There are several other hotels within a few miles, but at point you may as well stay in town, since the airport isn't a long way out. Their usual check out time is a somewhat silly 10:00 hrs, but they will offer 14:00 hrs as a late checkout quite readily.

Random points
  • Chile uses the old 3 pin Euro plug, which you will still find in parts of Italy and Switzerland. The middle pin being earthed. If you have a device that doesn't need earthing, a usual Euro 2 pin plug, or an adapter for it, should fit the socket. 220v.
  • There was a heatwave on while I was there, with temperatures reaching 35c, but Santiago is over 500 metres above sea level (1700 feet) so if you burn easily you're going to need SPF50. Sunscreen is cheap there, a generic 50 gram tube suitable for the airport liquid restrictions costing just 1.

Other links

Previous FT thread on this new route:
http://www.flyertalk.com/forum/briti...tiago-scl.html

and this thread from 2014 is amusing in hindsight:
http://www.flyertalk.com/forum/briti...irect-scl.html


BA Press Release:
http://mediacentre.britishairways.co...86/News-1/6342
(this press release has a number of tourism ideas in it).


Other route guides:
http://www.flyertalk.com/forum/briti...ehran-ika.html
http://www.flyertalk.com/forum/briti...lborg-aal.html
http://www.flyertalk.com/forum/briti...ay-2016-a.html
http://www.flyertalk.com/forum/briti...rness-inv.html
http://www.flyertalk.com/forum/briti...lborg-aal.html
http://www.flyertalk.com/forum/briti...hafen-fdh.html
corporate-wage-slave is online now  
Old Jan 17, 2017, 5:00 pm
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I'll keep this post reserved for a few notes on Santiago, to follow.

Feel free to ask questions, bring your own experiences or to provide comments.
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Old Jan 17, 2017, 5:09 pm
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Thanks for the wonderful report!

Originally Posted by corporate-wage-slave
To this day there are over 2,000 pupils at The Grange Public School in Santiago, one of the 21 UK curriculum schools in Chile.
Flippin 'eck!
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Old Jan 17, 2017, 5:20 pm
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Many thanks CWS, very useful! The B789 will prove a massive help on my South American trips this year - and I can be in F rather than those pesky 2-class 777s to LIM or EZE!
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Old Jan 17, 2017, 5:41 pm
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An extraordinary fabulous TR. Thanks.
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Old Jan 17, 2017, 6:06 pm
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What an excellent service you provide to this board, CWS. Many thanks indeed for this hugely helpful dissection of the new route!
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Old Jan 17, 2017, 6:17 pm
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Originally Posted by Banana4321
An extraordinary fabulous TR. Thanks.
A very hearty +1 from me!

Many thanks corporate-wage-slave.
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Old Jan 17, 2017, 10:37 pm
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Amazing write up CWS.I hope this route is succesful as it's an incredible part of the world.

I would add the Hilton Garden Inn at SCL is very good for a HGI. Not on site but it's pretty new, can be got for quite cheap and really nice restaurant onsite.
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Old Jan 17, 2017, 10:41 pm
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CWS - thanks for the report. Slightly disappointing that you made no reference to the copper topped counters at the immigration booths when entering Chile, or are they only used when I visit the country? I am looking forward to BA's LHR-SCL service later this year. Doc Copper
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Old Jan 17, 2017, 11:46 pm
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Excellent report CWS, thanks. Perhaps an index of these reports can be added to the dashboard and others built up based on this template?
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Old Jan 17, 2017, 11:59 pm
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Great write up. The details on Fastrack and security are really useful.
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Old Jan 18, 2017, 12:36 am
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Great report.

One thing I'd add, seeing as you've mentioned suncream, is that at night the temperature drops by around 20C from the daytime high.

It seems odd taking a jacket or jumper to dinner, but you'll need it for the way back as it can be rather chilly!

M
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Old Jan 18, 2017, 12:38 am
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Great report, very useful and super-detailed. Thanks ^
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Old Jan 18, 2017, 12:45 am
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A very thorough trip report which will be extremely helpful to many. The gathering and subsequent writing of this report must have been very time consuming and to dedicate so much valuable time out of your trip to compose this is very much appreciated.^
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Old Jan 18, 2017, 1:08 am
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Wonderful - I think I now know where I'm going to spend my first GUF2
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