Last edit by: KARFA
This thread focuses on experiences and reactions for the implementation of buy on board for shorthaul, mainly led by impressions taken from flying on board British Airways' shorthaul services.
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
Buy on board: Experiences and reactions from BA's shorthaul economy service
#1
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,789
Buy on board: Experiences and reactions from BA's shorthaul economy service
From Wednesday 11 January 2017, British Airways introduced a buy on board menu for most shorthaul services in UK and the rest of Europe, replacing food, snacks and refreshments services which had previously been free at the point of service.
This thread is for you to give your experiences, anecdotes and reactions to the implementation of buy on board. Kindly note that the thread referenced in resources below had a lot of commentary in it, and these do not really need to be repeated here, this thread is about real life experiences. However any experiences you have had on the implementation of buy on board, and your reactions, will be most welcome in this thread.
There is a separate thread for information on this development, so if you have a specific query on some factual issue, this is probably the best place to visit:
http://www.flyertalk.com/forum/briti...-services.html
If you have an opinion about buy on board, the right thread for your contribution is:
http://www.flyertalk.com/forum/briti...hort-haul.html
Over to you. This thread may need to be adapted as information comes in. Please spare a thought for our volunteer Moderators, who I am sure would be grateful for your help, prudence and commonsense over coming weeks.
Resources:
BA.com online menu - food: http://www.britishairways.com/en-gb/...nomy-food-menu
BA.com online menu - drink: http://www.britishairways.com/en-gb/...my-drinks-menu
Main FT threads started before the introduction of Buy on Board (the first gives experiences of Avios compensation given to existing bookings)
http://www.flyertalk.com/forum/briti...hort-haul.html
http://www.flyertalk.com/forum/briti...an-t-wait.html
This thread is for you to give your experiences, anecdotes and reactions to the implementation of buy on board. Kindly note that the thread referenced in resources below had a lot of commentary in it, and these do not really need to be repeated here, this thread is about real life experiences. However any experiences you have had on the implementation of buy on board, and your reactions, will be most welcome in this thread.
There is a separate thread for information on this development, so if you have a specific query on some factual issue, this is probably the best place to visit:
http://www.flyertalk.com/forum/briti...-services.html
If you have an opinion about buy on board, the right thread for your contribution is:
http://www.flyertalk.com/forum/briti...hort-haul.html
Over to you. This thread may need to be adapted as information comes in. Please spare a thought for our volunteer Moderators, who I am sure would be grateful for your help, prudence and commonsense over coming weeks.
Resources:
BA.com online menu - food: http://www.britishairways.com/en-gb/...nomy-food-menu
BA.com online menu - drink: http://www.britishairways.com/en-gb/...my-drinks-menu
Main FT threads started before the introduction of Buy on Board (the first gives experiences of Avios compensation given to existing bookings)
http://www.flyertalk.com/forum/briti...hort-haul.html
http://www.flyertalk.com/forum/briti...an-t-wait.html
Last edited by Petrus; Jan 16, 2017 at 1:39 pm
#3
Join Date: Dec 2014
Location: Southampton, UK
Programs: BAEC GFL, GGL, Hilton Diamond, EuroBonus Gold for Life, SPG Plat Elite
Posts: 217
#6
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,146
The information thread should be kept clutter free as much as possible.
The experiences one was started so as to record since it is going live today what people's views are on it being launched/how it went etc.
#7
Join Date: Mar 2013
Programs: BAEC Silver
Posts: 55
On the first BHD-LHR flight of the day now. BOB isn't going to reach this service until the return from LHR this morning. Perhaps as expected there's no BOB menus or other literature on board yet.
I'm kind of disappointed that I've missed out!
I'm kind of disappointed that I've missed out!
Last edited by chp; Jan 10, 2017 at 11:58 pm Reason: Turns out there were plenty of in-flight magazines. Just not in my row!
#9
Join Date: Dec 2008
Location: Basingrad, UK
Programs: BA GfL, TK *G+
Posts: 803
Appears to be more management staff in T3 lounge, noticed them have a quiet word with a couple of people regarding crisps are for consumption in lounge only. Not sure if the 4 packets of crisps and a dozen pastries were to make up for BOB or just normal behaviour.
#10
Join Date: Jan 2010
Posts: 7,464
Typical (current) BA behaviour - a great way to piss off your high value/frequent flyers.
I'm on a ET sector on Friday morning, so will report back on similar findings.
#12
Join Date: Sep 2009
Posts: 123
Well on ba388 to BRU this morning things didn't go too well. The crew seemed to be having lots of issues with the payment system which looked like an iPad based platform with a phone bolted onto the back and just couldn't get it to work properly saying things like "is this how it works". From what I could work out both transactions I watched we're on cards, one on a BA Amex and neither would go through despite being tried on two of the machines. The solution was eventually found by manually entering all of the card details.
Got to row 3 of ET by the time we'd started our descent and had served 2 people. I'd estimate the revenue at under £10...
Product looked ok, apart from the coffee which appeared to be identical as pre-bob only in designer paper cups.
Crew looked embarrassed but were friendly enough when I asked how it was going.
Got to row 3 of ET by the time we'd started our descent and had served 2 people. I'd estimate the revenue at under £10...
Product looked ok, apart from the coffee which appeared to be identical as pre-bob only in designer paper cups.
Crew looked embarrassed but were friendly enough when I asked how it was going.
#13
Join Date: Mar 2012
Location: London
Programs: BAEC Gold for Life
Posts: 469
With all the focus on BoB, it might be useful to have a fresh up-to-date comparison with other competing carriers. I am (sorry to say) flying Ryanair tomorrow (over £100 cheaper on a return flight of 1 hour 10min each way than other carriers, so that would have to be an awful lot of sandwiches to bring about price parity!). It's been a while since i last flew on FR, so it will be a useful comparison......perhaps easyJet should be thrown into the mix too?
#15
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,984
Well on ba388 to BRU this morning things didn't go too well. The crew seemed to be having lots of issues with the payment system which looked like an iPad based platform with a phone bolted onto the back and just couldn't get it to work properly saying things like "is this how it works". From what I could work out both transactions I watched we're on cards, one on a BA Amex and neither would go through despite being tried on two of the machines. The solution was eventually found by manually entering all of the card details.
Got to row 3 of ET by the time we'd started our descent and had served 2 people. I'd estimate the revenue at under £10...
Product looked ok, apart from the coffee which appeared to be identical as pre-bob only in designer paper cups.
Crew looked embarrassed but were friendly enough when I asked how it was going.
Got to row 3 of ET by the time we'd started our descent and had served 2 people. I'd estimate the revenue at under £10...
Product looked ok, apart from the coffee which appeared to be identical as pre-bob only in designer paper cups.
Crew looked embarrassed but were friendly enough when I asked how it was going.