Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Reload this Page >

Buy on board: Experiences and reactions from BA's shorthaul economy service

Buy on board: Experiences and reactions from BA's shorthaul economy service

    Hide Wikipost
Old Aug 6, 19, 11:50 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: KARFA
Wiki Link
This thread focuses on experiences and reactions for the implementation of buy on board for shorthaul, mainly led by impressions taken from flying on board British Airways' shorthaul services.

An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services

If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept

Photos of current BoB menu (September 2018) post #125 in information thread
Print Wikipost

Old Jan 11, 17, 7:27 am
  #46  
 
Join Date: Jun 2008
Location: GLA
Programs: BA Silver
Posts: 1,667
Just off BA2958 (LGW-GLA). Interesting experience for the crew no doubt, not helped by the guy making the announcements being barely comprehensible and very quiet. Cue things like the woman next to me asking for a cup of tea, getting it, and then being somewhat surprised to be asked to pay for it, and a later, further, announcement that only cards, not cash were being accepted.

A little bizarrely given that it was into lunchtime territory by the time we were airborne, they went down the aisles asking for any orders for bacon rolls - but then BA does have funny ideas about what food is appropriate at any given time of day. Not surprisingly there were few takers - from the back it looked like one order from 26A and an argument about BOB from 24E, and maybe one more order at the front.

Into the "service" proper, and sales went well initially from the back - over 50% buying something (not me). As predicted, loading was an issue (three rows in and the sandwiches were gone). This made progress painfully slow. But from about row 25 forward, pretty much nothing else sold and the carts met around row 12.

Would have been interested to hear the reaction from those in the rows that didn't buy, but in the cheap seats at the back (those more used to airlines that have defined themselves as LCCs for longer?), there was generally a pretty ready acceptance.
Scots_Al is offline  
Old Jan 11, 17, 7:35 am
  #47  
 
Join Date: Dec 2007
Location: Somewhere in Russia
Programs: DL, KL
Posts: 906
Many people on my flight today (mostly foreign tourists) were bemused and disappointed that only card was accepted as payment, not cash. The cabin crew had to make several announcements to this effect as they were fed up of people ordering food and then only offering cash.

BA lost out on 5 meal purchases from the family sitting behind me because of this. It seems like they had leftover Sterling and wanted to use it up on the flight home, not wanting to purchase anything via card due to the foreign currency charges from their bank.
seattle29 is offline  
Old Jan 11, 17, 7:43 am
  #48  
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
 
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GfL+CCR, Aclub Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 24,360
Originally Posted by seattle29 View Post
Many people on my flight today (mostly foreign tourists) were bemused and disappointed that only card was accepted as payment, not cash. The cabin crew had to make several announcements to this effect as they were fed up of people ordering food and then only offering cash.

BA lost out on 5 meal purchases from the family sitting behind me because of this. It seems like they had leftover Sterling and wanted to use it up on the flight home, not wanting to purchase anything via card due to the foreign currency charges from their bank.
Interesting. Thanks for reporting on the experience.
orbitmic is offline  
Old Jan 11, 17, 7:43 am
  #49  
 
Join Date: Dec 2014
Location: Greenock Scotland
Programs: BA Bronze!! Hilton Gold
Posts: 173
Machine not working

Was on the 11:25 GTW - GLA, mainly holiday makers from our Orlando flight on it.
Demand was high, and a lot of items where unavailable.

The card machine wasn't working and the 2 Gentlemen cabin crew where in a bit of a flap to the say the least.

I'm sure things will get better over time
Woody12354 is offline  
Old Jan 11, 17, 7:45 am
  #50  
 
Join Date: Jul 2008
Location: All over the place often South Wales and Lake District
Programs: BA Gold for Life
Posts: 3,991
I think it's silly not accepting cash, it's unnecessarily limiting your market...
itsmeitisss is offline  
Old Jan 11, 17, 7:45 am
  #51  
 
Join Date: Sep 2007
Location: Auchmithie, Scotland
Programs: BA Gold - QF Lifetime Silver
Posts: 192
Originally Posted by Littlegirl View Post
most customers will prefer to drink bottled water in much the same way as when purchasing water in other types or retail outlets.
Based on supposition or research?
VH-EAB is offline  
Old Jan 11, 17, 7:48 am
  #52  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 11,760
FT bonus points to the first to report a successful Avios purchase with the barcode.

Double bonus points to the first to report back what happens if you try to buy when you don't have sufficient Avios in your account to pay for it.
Oxon Flyer is offline  
Old Jan 11, 17, 8:01 am
  #53  
 
Join Date: Jan 2007
Location: UK
Programs: Tufty Club (Gold), BAGA Gymnastics level 4, 440yds swimming certificate
Posts: 1,802
And are they asking if you are happy to use Contactless or are they just assuming you are?
A P Yu is offline  
Old Jan 11, 17, 8:08 am
  #54  
Suspended
 
Join Date: Dec 2005
Posts: 9,916
Originally Posted by Littlegirl View Post
Bottled water is available to buy, both sparkling and still.

If you don't want to buy bottled water you can request the potable water and when able to, the crew will bring you a glass. Nowadays though, most customers will prefer to drink bottled water in much the same way as when purchasing water in other types or retail outlets.

This is Inline with the practises of most other UK airlines that now offer BOB.
I always request tap water with ice unless my guest prefers bottled water. I would say when out with friends 99% of the time, everyone drinks tap water at restaurants - on business/entertaining it's probably about 50/50.

The thing I find interesting about this is in the past I've been told that the tank water was suitable for drinking unless it had been boiled - tea or coffee. I know many times I will see in the lavs signs that will say near the tap "not drinking water" or something to that effect.

I take it the water from the taps in the lavs is separate?
elitetraveler is offline  
Old Jan 11, 17, 8:09 am
  #55  
FlyerTalk Evangelist
 
Join Date: Jan 2003
Location: somewhere north of London, UK
Programs: HH Gold, BA Silver, Accor Silver
Posts: 15,243
Are there any suggestions that BoB is affecting CE service, i.e. staff being drafted to Economy to help complete the service, or will one remain up front at all times?
Swiss Tony is offline  
Old Jan 11, 17, 8:10 am
  #56  
FlyerTalk Evangelist
 
Join Date: Jun 2004
Location: LON, ACK, BOS..... (Not necessarily in that order)
Programs: **Mucci Diamond Hairbrush** - compared to that nothing else matters (+BA Silver)
Posts: 12,676
Originally Posted by mmxbreaks View Post
Also, notice that still water is on the menu: http://www.britishairways.com/en-gb/...my-drinks-menu

This being the case, is comp water also off the menu? Can someone flying check? This rather worries me. Surely water has to be provided free of charge?
I thought if an entry fee was charged then water was supposed to be free. I suppose a ticket counts as an entry fee and the cup of water mentioned by littlegirl is the answer to this.

Last edited by Jimmie76; Jan 11, 17 at 8:19 am
Jimmie76 is offline  
Old Jan 11, 17, 8:13 am
  #57  
 
Join Date: Sep 2016
Programs: BAEC GGL
Posts: 32
On BA2666 LGW - RAK this morning. No duty free loaded, as apparently there isn't enough room on a A319 for the duty free trolley AND the BOB trolleys at the back. We also had a go-around as the crew weren't ready.
IJG2 is offline  
Old Jan 11, 17, 8:17 am
  #58  
 
Join Date: Jan 2007
Location: UK
Programs: Tufty Club (Gold), BAGA Gymnastics level 4, 440yds swimming certificate
Posts: 1,802
Originally Posted by IJG2 View Post
On BA2666 LGW - RAK this morning. No duty free loaded, as apparently there isn't enough room on a A319 for the duty free trolley AND the BOB trolleys at the back. We also had a go-around as the crew weren't ready.
No Duty Free on an Non EU route - that's expensive!
Crew not ready after a LGW-RAK - That must be three hours? Interesting.
A P Yu is offline  
Old Jan 11, 17, 8:19 am
  #59  
Hilton Contributor Badge
 
Join Date: Oct 2010
Location: Switzerland
Programs: BA Gold, Hilton Honors Diamond
Posts: 4,055
Originally Posted by IJG2 View Post
[...] as apparently there isn't enough room on a A319 for the duty free trolley AND the BOB trolleys at the back.
Really?
florens is offline  
Old Jan 11, 17, 8:26 am
  #60  
 
Join Date: Oct 2013
Location: LON, MAD
Programs: KE MC Premium, BA Gold, Hilton Diamond, AZ FA+, Melia Gold
Posts: 296
Originally Posted by Scots_Al View Post

A little bizarrely given that it was into lunchtime territory by the time we were airborne, they went down the aisles asking for any orders for bacon rolls - but then BA does have funny ideas about what food is appropriate at any given time of day. Not surprisingly there were few takers - from the back it looked like one order from 26A and an argument about BOB from 24E, and maybe one more order at the front.
I wouldn't say that is bizarre - I wouldn't consider a bacon roll a purely breakfast food. I'm quite happy with a bacon roll for lunch. Most BOB airlines have this as an option and in my experience it seems popular the whole day. U2 certainly run out of them frequently enough.
noubliepas is online now  

Thread Tools
Search this Thread