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Buy on board: Experiences and reactions from BA's shorthaul economy service

Buy on board: Experiences and reactions from BA's shorthaul economy service

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Old Aug 6, 19, 11:50 pm   -   Wikipost
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This thread focuses on experiences and reactions for the implementation of buy on board for shorthaul, mainly led by impressions taken from flying on board British Airways' shorthaul services.

An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services

If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept

Photos of current BoB menu (September 2018) post #125 in information thread
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Old Jan 14, 17, 6:08 am
  #316  
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Wow, £16 for the Monopole mini-bottle.


No wonder CE is so expensive
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Old Jan 14, 17, 6:18 am
  #317  
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Originally Posted by BA6948 View Post
85 yr old grandad travelling alone denied water on 5 hour flight as he doesn't own a payment card. Arrived home very upset @British_Airways
If that is indeed true, nice one
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Old Jan 14, 17, 6:22 am
  #318  
 
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Originally Posted by T8191 View Post
Wow, £16 for the Monopole mini-bottle.


No wonder CE is so expensive
Actual Mini Bottle (37.5ml) not the smaller CE ones so would probably cost £10-12 in the shops so not so bad.
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Old Jan 14, 17, 6:24 am
  #319  
 
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Originally Posted by T8191 View Post
Wow, £16 for the Monopole mini-bottle.


No wonder CE is so expensive
It is not the same size as the small bottles in CE.
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Old Jan 14, 17, 6:38 am
  #320  
 
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I was unable to upload this earlier.

Adding to Watergate on BOB go-date, this met weary travellers seeking out an oasis for liquid refreshment at Heathrow:

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Old Jan 14, 17, 6:45 am
  #321  
 
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Re the water, let's be honest here, has anyone actually been refused tap water? On my (admittedly limited sample of 1 flight) the crew were quite happy to go to the galley and get tap water when requested. Between rows 1 and 5 I saw them serve 2 bottles (chargeable) and 2 glasses of tap water (free).

They didn't get past row 5 so not sure if they would have continue to be quite so keen to head back to the galley further down the A321 I was travelling on.
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Old Jan 14, 17, 6:46 am
  #322  
 
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Originally Posted by Flexible preferences View Post
Why? We can't live without food or drink for 2 hours? We are adults, not babies, and have the capacity to tolerate frustration.
Why should we tolerate frustration on a service that we are paying for? Aren't we entitled to some basic comfort? I can understand food maybe if you haven't had to run to the gate from a connecting flight or delayed ground transport, but if I need water I don't want to wait 2 hours, plus whatever delays there may be before landing to drink. The cabin maybe be hot, there may be turbulence, I may have a headache, so 2 hours before getting water is too long.
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Old Jan 14, 17, 6:56 am
  #323  
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I thought this thread was for posting feedback on actual personal experiences of the buy on board service?
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Old Jan 14, 17, 7:11 am
  #324  
 
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Originally Posted by mrow View Post
Re the water, let's be honest here, has anyone actually been refused tap water?
Yes; various reports in posts.

Originally Posted by HIDDY View Post
I thought this thread was for posting feedback on actual personal experiences of the buy on board service?
​​​​​​​What's not relevant?
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Old Jan 14, 17, 7:21 am
  #325  
 
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Originally Posted by mrow View Post
Re the water, let's be honest here, has anyone actually been refused tap water?
Originally Posted by PrimaVista View Post
Yes; various reports in posts.
Oops, apologies, I admit to not having read all the pages in this thread and feel suitably chastised. Thanks for the correction PrimaVista and apologies for my ignorance.

It seems my crew were going 'above and beyond' in their willingness to interrupt service and provide tap water to thirsty passengers.

Shame that 'above and beyond' on BA is now possible to be measured by a willingness of crew to provide water to a thirsty passenger.

I've never gone thirsty on an AA flight in my life, even when their service was far, far lower than the respective BA offering.
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Old Jan 14, 17, 7:22 am
  #326  
 
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Originally Posted by corporate-wage-slave View Post
Bacon rolls are in that category, and given that it can take 15 minutes to organise, I imagine bacon rolls won't be on the Domestics. Though INV may get lucky!
I'll report back later in the week - However it wasn't offered ABZ-LHR yesterday.
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Old Jan 14, 17, 7:33 am
  #327  
 
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It seems to me that other airlines actually have more staff per aircraft to at least give a the buy on board a full run of the plane.

My experience was that the crew didn't get half way down the cabin on a band 1. One payment machine didn't work.
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Old Jan 14, 17, 7:48 am
  #328  
 
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On top of disgruntled ET passengers, this debacle is also affecting CE passengers. A tweet:

"@British_Airways yes. Only two beers put in club for the round trip. Once they are gone club customers have to buy from M&S trolley! Crazy"
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Old Jan 14, 17, 8:00 am
  #329  
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Originally Posted by PrimaVista View Post
​​What's not relevant?
Good question. I must have misinterpreted the thread. I had assumed it was for Flyertalkers experiences only but it would seem I was wrong.
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Old Jan 14, 17, 8:04 am
  #330  
 
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Originally Posted by BA6948 View Post
On top of disgruntled ET passengers, this debacle is also affecting CE passengers. A tweet:

"@British_Airways yes. Only two beers put in club for the round trip. Once they are gone club customers have to buy from M&S trolley! Crazy"

Not crazy from the POV of BA...
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