Jan 11, 2017, 7:42 am
Last edit by: KARFA
This thread focuses on experiences and reactions for the implementation of buy on board for shorthaul, mainly led by impressions taken from flying on board British Airways' shorthaul services.
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
Buy on board: Experiences and reactions from BA's shorthaul economy service
Jan 12, 2017, 9:35 am
#181
Join Date: Feb 2016
Posts: 161
presumanly the CSM/CSD can award Avios as service recovery that are subsequently spent on BoB?
Jan 12, 2017, 9:37 am
#182
Join Date: Jan 2009
Location: Near Edinburgh
Programs: BA Silver
Posts: 9,034
However, the simplest solution seems to be to integrate with the manifest. Just charge the food to seat 10F, which links to your ticket, and your FFP#. Since they already have that information about you onboard, they could just add a flag for "pre-approved for Avios spend" and then reconcile when at a base.
I'd offer to move seats for anyone then order some Percy Pigs washed down with a few G&Ts
Jan 12, 2017, 9:46 am
#183
Join Date: Jun 2008
Location: GLA
Programs: BA Silver
Posts: 2,962
Really not something I'd be concerned about, and not sure why people are getting so worked up about it.
Jan 12, 2017, 9:47 am
#184
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,209
LHR-KEF today, the card machine wasn't working so they had to manually write down everyone's card details. I was in row 12 (6th row of ET) and was around 1 hour after they started serving till I got offered. They didn't have time to finish the plane so gave complimentary water and juice to the customers not offered BOB items about 30 mins before landing.
Jan 12, 2017, 9:50 am
#185
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,209
Jan 12, 2017, 10:22 am
#186
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
However, the simplest solution seems to be to integrate with the manifest. Just charge the food to seat 10F, which links to your ticket, and your FFP#. Since they already have that information about you onboard, they could just add a flag for "pre-approved for Avios spend" and then reconcile when at a base.
Speaking of different programs, is it only BA Avios, or would IB or avios.com work too?
Jan 12, 2017, 10:30 am
#187
Join Date: Dec 2006
Location: in a cabin
Posts: 6,521
I am becoming puzzled by how incompetent and disconnected BA SMT are.
It's like their road map ends with a sale sign in a year or two and they are trimming and cutting every corner to get a better share price.
Jan 12, 2017, 10:46 am
#190
Suspended
Join Date: Dec 2005
Posts: 9,916
to stick with AC's terminology from the interview: "That's actually BS." 
I can only speculate that the survey showing "consistent very positive feedback" was similar to the ones we pax got, such as:
Do you agree with this statement: "I would you rather pay for a bacon sandwich than be smacked in the face with a frozen salmon"...
I am personally not against the BoB concept and as a teetotaller I surely won't miss those G&Ts. However, it has been clear that the PR surrounding this change was insulting, now we also see that the delivery is abysmal.
All my respect goes out to bwaflyer and all other cc who have to deal with this mess in the frontline. ^
I can only speculate that the survey showing "consistent very positive feedback" was similar to the ones we pax got, such as:
Do you agree with this statement: "I would you rather pay for a bacon sandwich than be smacked in the face with a frozen salmon"...
I am personally not against the BoB concept and as a teetotaller I surely won't miss those G&Ts. However, it has been clear that the PR surrounding this change was insulting, now we also see that the delivery is abysmal.
All my respect goes out to bwaflyer and all other cc who have to deal with this mess in the frontline. ^
No. As report in another forum discussing BAre.... someone bought a CE ticket an hour before departure, you know one of those that cost £600-900 one way and obviously no meal loaded for them. When asked if they could get something else, the answer was you can buy from BOB after we have done the ET cabin round. Obviously there was nothing left by row 12...
I am becoming puzzled by how incompetent and disconnected BA SMT are.
It's like their road map ends with a sale sign in a year or two and they are trimming and cutting every corner to get a better share price.
I am becoming puzzled by how incompetent and disconnected BA SMT are.
It's like their road map ends with a sale sign in a year or two and they are trimming and cutting every corner to get a better share price.
AC may bring BA to the bottom of the heap in brand and customer perception in months if they don't get it straight quickly.
Jan 12, 2017, 10:59 am
#191
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,382
Flight from Tenerife didn't have any food left from previous flight and according to this article http://http://loyaltylobby.com/2017/...t-loading-etc/, they confirm that tap water can only be served after the BoB run is done and that for some flights there won't be any duty free because of lack of space for both. What a crappy nasty airline BA has become! Really it was my favourite!
Flying with them next week BRU-LHR-JFK. I will make sure I ask for water and let's what happens. Better not push my buttons.
Flying with them next week BRU-LHR-JFK. I will make sure I ask for water and let's what happens. Better not push my buttons.
Jan 12, 2017, 11:01 am
#192
Join Date: Dec 2014
Programs: British Airways Executive Club Gold
Posts: 1,073
I was on a AGP-LGW service. Booked in Y and was fully prepared for BOB (even got a can of coke from the lounge...) but when they scan my bp i heard two beeps -- got upgraded to CE!
I saw the menu -- it looked rather nice in terms of design. The CCs in ET worked so hard -- 90% of the flight i saw them servicing in the aisle. I feel bad for ygem standing there for 2 hours.
I saw the menu -- it looked rather nice in terms of design. The CCs in ET worked so hard -- 90% of the flight i saw them servicing in the aisle. I feel bad for ygem standing there for 2 hours.
Jan 12, 2017, 11:01 am
#193
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,529
No. As report in another forum discussing BAre.... someone bought a CE ticket an hour before departure, you know one of those that cost £600-900 one way and obviously no meal loaded for them. When asked if they could get something else, the answer was you can buy from BOB after we have done the ET cabin round. Obviously there was nothing left by row 12...
I am becoming puzzled by how incompetent and disconnected BA SMT are.
It's like their road map ends with a sale sign in a year or two and they are trimming and cutting every corner to get a better share price.
I am becoming puzzled by how incompetent and disconnected BA SMT are.
It's like their road map ends with a sale sign in a year or two and they are trimming and cutting every corner to get a better share price.
Flight from Tenerife didn't have any food left from previous flight and according to this article http://http://loyaltylobby.com/2017/...t-loading-etc/, they confirm that tap water can only be served after the BoB run is done and that for some flights there won't be any duty free because of lack of space for both. What a crappy nasty airline BA has become! Really it was my favourite!
Flying with them next week BRU-LHR-JFK. I will make sure I ask for water and let's what happens. Better not push my buttons.
Flying with them next week BRU-LHR-JFK. I will make sure I ask for water and let's what happens. Better not push my buttons.
This is absolutely unacceptable!
Jan 12, 2017, 11:08 am
#194
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
And one of the cabin crew confirmed it is procedure not to fulfill requests for the free 'tap' water until after BOB is completed - which means virtually never.
AC may bring BA to the bottom of the heap in brand and customer perception in months if they don't get it straight quickly.
AC may bring BA to the bottom of the heap in brand and customer perception in months if they don't get it straight quickly.
Jan 12, 2017, 11:52 am
#195
Join Date: Feb 2013
Location: Dublin
Programs: BA GCH
Posts: 116
Person in 10F> "Ah, no. I was reseated, I was in 9D. My name is Jones."
Cabin Crew> "Ah, got it, Mr. Jones. Thank you."