Jan 11, 2017, 7:42 am
Last edit by: KARFA
This thread focuses on experiences and reactions for the implementation of buy on board for shorthaul, mainly led by impressions taken from flying on board British Airways' shorthaul services.
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
Buy on board: Experiences and reactions from BA's shorthaul economy service
Aug 30, 2017, 10:00 am
#1906
Join Date: Jul 2013
Location: LCY
Programs: BAEC Gold, HHonors Gold
Posts: 1,208
This extended meal service means the crew have no time for duty free sales, just a quick rush through the cabin asking if anyone wants anything. There were no takers. Instead of being a relaxed and pleasant experience it's rushed and the crew are strecthed to the limit.
Someone across the aisle from me had some cigarettes brought to his seat, so this prompted me to ask if duty free was "on demand" or still done by trolley round. They told me the trolley was due to come round.
However, there was no duty free trolley because ET was so busy and had I not flagged down CC (when they came to take payment from the cigarette guy) I wouldn't have got my purchase. As it was, they called ten minutes to landing just as CC was tearing my receipt off the card machine
Aug 30, 2017, 10:26 am
#1907
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
THis was my experience returning from ZRH on a 767. I was in CE so F&B weren't an issue but I was waiting for the duty free to come round.
Someone across the aisle from me had some cigarettes brought to his seat, so this prompted me to ask if duty free was "on demand" or still done by trolley round. They told me the trolley was due to come round.
However, there was no duty free trolley because ET was so busy and had I not flagged down CC (when they came to take payment from the cigarette guy) I wouldn't have got my purchase. As it was, they called ten minutes to landing just as CC was tearing my receipt off the card machine
Someone across the aisle from me had some cigarettes brought to his seat, so this prompted me to ask if duty free was "on demand" or still done by trolley round. They told me the trolley was due to come round.
However, there was no duty free trolley because ET was so busy and had I not flagged down CC (when they came to take payment from the cigarette guy) I wouldn't have got my purchase. As it was, they called ten minutes to landing just as CC was tearing my receipt off the card machine
Sep 15, 2017, 2:46 am
#1908
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,530
Announcement today on BA1468 to INV: "We apologise in advance if you don't get served due to slow computer systems as this [BoB] is relatively new to all of us" 
Sep 15, 2017, 2:59 am
#1909
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,382
Ha ha ha! I had to laugh reading this... BA is really an amateur airline. Alex Cruz was right when he told us that BA's BoB will change the way we thought about airline food: total shambles!! Twitter is still reporting passengers not served due to slow process or scarce food availability. At least they are now warning their passengers either via PA or in advance via SMS.
Sep 15, 2017, 10:37 am
#1911
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,530
Ha ha ha! I had to laugh reading this... BA is really an amateur airline. Alex Cruz was right when he told us that BA's BoB will change the way we thought about airline food: total shambles!! Twitter is still reporting passengers not served due to slow process or scarce food availability. At least they are now warning their passengers either via PA or in advance via SMS.
Sep 15, 2017, 11:16 am
#1912
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,561
And in case the CE mob felt like they were missing the fun, the same could be done to see who gets one of those "limited edition" Croque Monsieurs mentioned in another thread...
Sep 15, 2017, 12:39 pm
#1913
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
Perhaps the next step is AOB (auction on board). The one bacon roll goes to the highest bidder. Thereby ensuring maximum satisfaction for Cruz's most important passengers (the ones daft enough to pay top dollar). And creating a culture of aspiration for those that miss out.
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- a definite win-win for Sr. Cruz and his merry beancounters.But no need to change initials : just use 'Bid' rather than 'auction' and the same BOB acronym will work just fine .........
Sep 15, 2017, 1:46 pm
#1914
Join Date: Dec 2016
Programs: BAEC GGL/CR; Hilton Diamond; Mucci des Puccis
Posts: 5,609
Did a CE flight to Frankfurt this week. They fiendishly put the M&S brochures in the seat pockets, and I must admit I'd have paid handsomely for a posh club rather than the cheap British Rail ham, sweaty stilton and scotch egg combo that was doled out. I was left thinking that CE was a bit of a sh*te product. I've just booked myself into an exit row in economy for another trip next month and I reckon that'll be just as good at a big discount. Especially if I score a posh club.
Mind you, the return was a bit of an improvement - there was a cancellation and the replacement plane was a medium long haul equipped A321 with the most comfortable seating I've ever had in business class (massage button woot) on any route, a very nice duck salad, and a charming stranger to chat to - nice touch this I think, hats off to BA for the innovation.
I don't know why pre-ordering of food isn't the norm anyway - it would help with stock management and the time taken to get the meals out.
Mind you, the return was a bit of an improvement - there was a cancellation and the replacement plane was a medium long haul equipped A321 with the most comfortable seating I've ever had in business class (massage button woot) on any route, a very nice duck salad, and a charming stranger to chat to - nice touch this I think, hats off to BA for the innovation.
I don't know why pre-ordering of food isn't the norm anyway - it would help with stock management and the time taken to get the meals out.
Sep 15, 2017, 3:06 pm
#1916
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
Sep 15, 2017, 3:30 pm
#1917
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,212
I have to say, and while I am not a supporter of the BOB concept, the peppermint tea with mini jaffa cakes is a lovely combination
Sep 15, 2017, 3:36 pm
#1918
Join Date: Nov 2011
Programs: BA Silver
Posts: 1,222
Sep 16, 2017, 4:29 am
#1919
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,382
Sep 22, 2017, 11:32 am
#1920
Join Date: May 2016
Programs: BAEC - Gold, IHG - Spire Ambassador
Posts: 576
Apologies if this has been answered already - I did not have time to look through over 100 pages of comments. I recall someone asking if Avios are awarded for BoB purchases. I can confirm that they are.
I recently took 3 flights on which I purchased a duty free item, handing over my BAEC card at the time. My Avios never appeared. I contacted customer services with my three receipts plus two BOB purchase receipts from earlier this month and received Avios for all 5 transactions.
I recently took 3 flights on which I purchased a duty free item, handing over my BAEC card at the time. My Avios never appeared. I contacted customer services with my three receipts plus two BOB purchase receipts from earlier this month and received Avios for all 5 transactions.