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Buy on board: Experiences and reactions from BA's shorthaul economy service

Buy on board: Experiences and reactions from BA's shorthaul economy service

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Old Aug 6, 19, 11:50 pm   -   Wikipost
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This thread focuses on experiences and reactions for the implementation of buy on board for shorthaul, mainly led by impressions taken from flying on board British Airways' shorthaul services.

An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services

If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept

Photos of current BoB menu (September 2018) post #125 in information thread
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Old Jun 20, 17, 10:48 am
  #1801  
Suspended
 
Join Date: Mar 2013
Location: Pasadena, CA
Programs: BAEC Gold, Hyatt Plat, Amex Plat.
Posts: 651
My S/H flights are feeders into L/H so I have taken to ordering a cup of tea paying with Avios. For the last 3 segments of tea orders with Avios, I have get to be charged. Prior to this payment drought, the avios were withdrawn from account almost as soon as we landed and disembarked......

I am gonna keep ordering the tea until I get charged.......
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Old Jun 20, 17, 1:33 pm
  #1802  
 
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
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Originally Posted by stu1985 View Post
PLEASE tell me that there's an extra zero in that price.....!
it is 2200 for CDG-LHR-JNB return.
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Old Jun 20, 17, 1:37 pm
  #1803  
 
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
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Originally Posted by Flexible preferences View Post
Or, may I suggest another way of looking at your experience:

Just back from CDG-LHR mid-afternoon flight. Very peaceful with no unnecessary announcements.

Swift service - 10 minutes maximum

Despite being outside normal mealtimes a few people were served quickly and efficiently.

Passengers were relaxed enough to sleep and keep to themselves, as were the cabin crew.

Uneventful and efficient flight, got me to my destination safely and on time.



what you describe is what I have experienced on a CDG-AMS and CDG-MPL with AF lately. Service was swift. A drink and crisps or sandwich for everyone (got a G&T). Everyone was served. FAs were great and fun. Cabin was clean. The atmosphere was great and relaxed. What you need after a long day of work. AF 1 - BA 0.
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Old Jun 20, 17, 1:59 pm
  #1804  
 
Join Date: Apr 2009
Programs: BA Gold, AF Gold, IHG Spire Ambassador, Hilton Honors Diamond, Mucci de buveur de gin
Posts: 2,880
Originally Posted by BA6948 View Post
it is 2200 for CDG-LHR-JNB return.
Ah. Well if you'd mentioned JNB in your post.....
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Old Jun 20, 17, 2:04 pm
  #1805  
 
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
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Originally Posted by Purim View Post
..For the last 3 segments of tea orders with Avios, I have yet to be charged........
I am gonna keep ordering the tea until I get charged.......
Free tea for Gold Card holders. Wouldn't that be a step forward! Nearly as big as the climb down over charging elites for seat allocations on HBO fares
They might even see me back on shorthaul.
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Old Jun 20, 17, 3:12 pm
  #1806  
 
Join Date: May 2010
Location: UK
Programs: BAEC Bronze
Posts: 5,150
Originally Posted by BA6948 View Post
what you describe is what I have experienced on a CDG-AMS and CDG-MPL with AF lately. Service was swift. A drink and crisps or sandwich for everyone (got a G&T). Everyone was served. FAs were great and fun. Cabin was clean. The atmosphere was great and relaxed. What you need after a long day of work. AF 1 - BA 0.
Actually it is what you described in your experience of BA, but just looking at it from a glass-half-full, not glass-half-empty perspective.
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Old Jun 23, 17, 2:33 am
  #1807  
 
Join Date: Aug 2015
Location: London
Programs: BA Silver, VIPorter, Miles+Bonus Blue
Posts: 18
I just had a BA highlife transaction come through on my credit card - when I haven't flown BA for at least three months.

When I called Amex (as I suspected this may be a fraudulent transaction) they said that it was likely an inflight purchase and it is standard for these transactions to take up to four months to go through.

Having claimed a refund from BA in the past I guess I shouldn't be surprised that they are so inefficient, but I would have thought that they would be a bit more active in collecting revenue. How am I supposed to know three or four months later if the transaction is genuine or not?
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Old Jun 23, 17, 3:34 am
  #1808  
 
Join Date: Dec 2007
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Dispute it. Transactions have to be processed within a certain time I believe.
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Old Jun 23, 17, 3:36 am
  #1809  
 
Join Date: Jan 2016
Location: LHR/ATH
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Originally Posted by mdj1 View Post
Dispute it. Transactions have to be processed within a certain time I believe.
+1 don't let BA get away with taking for months to post a transaction!
Let us know the result!
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Old Jun 23, 17, 3:40 am
  #1810  
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Originally Posted by mdj1 View Post
Dispute it. Transactions have to be processed within a certain time I believe.
Originally Posted by ahmetdouas View Post
+1 don't let BA get away with taking for months to post a transaction!
Let us know the result!
There is no basis for a disputed charge here, crazyjimmy would be wasting his time raising one.
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Old Jun 23, 17, 3:45 am
  #1811  
Ambassador, British Airways Executive Club
 
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Originally Posted by ahmetdouas View Post
+1 don't let BA get away with taking for months to post a transaction!
Let us know the result!
Err, Tourvest
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Old Jun 23, 17, 3:45 am
  #1812  
 
Join Date: Jan 2016
Location: LHR/ATH
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Originally Posted by mdj1 View Post
Dispute it. Transactions have to be processed within a certain time I believe.
Originally Posted by KARFA View Post
There is no basis for a disputed charge here, crazyjimmy would be wasting his time raising one.
If you tell Amex that you don't remember a charge from 4 months ago, what wil they say. I keep on reading online that if you are charged more then 30 days after the transaction, you can dispute it.
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Old Jun 23, 17, 3:48 am
  #1813  
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Originally Posted by ahmetdouas View Post
If you tell Amex that you don't remember a charge from 4 months ago, what wil they say. I keep on reading online that if you are charged more then 30 days after the transaction, you can dispute it.
No, you are wrong. As I noted, there is no basis for a dispute if the only issue is the transaction posted 4 months later than when the purchase occurred.

Please stop giving incorrect advice if you don't actually know the answer.
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Old Jun 23, 17, 7:52 am
  #1814  
 
Join Date: Jan 2017
Programs: HH - Gold, BA - Blue
Posts: 175
Originally Posted by KARFA View Post
No, you are wrong. As I noted, there is no basis for a dispute if the only issue is the transaction posted 4 months later than when the purchase occurred.

Please stop giving incorrect advice if you don't actually know the answer.
Actually, there could be, depending on the CC T&C's there could be a time limit on the amount of time they can take to claim, with debit cards it's 6 months.
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Old Jun 23, 17, 7:57 am
  #1815  
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Originally Posted by Orange.Man View Post
Actually, there could be, depending on the CC T&C's there could be a time limit on the amount of time they can take to claim, with debit cards it's 6 months.
There "could be" a lot of things.

We are specifically talking about Amex here. Is there a time limit and if so, is it less than 4 months? If no to either then as I advised talk of disputing is a waste of time.
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