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Buy on board: Experiences and reactions from BA's shorthaul economy service

Buy on board: Experiences and reactions from BA's shorthaul economy service

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This thread focuses on experiences and reactions for the implementation of buy on board for shorthaul, mainly led by impressions taken from flying on board British Airways' shorthaul services.

An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services

If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept

Photos of current BoB menu (September 2018) post #125 in information thread
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Old Jun 4, 17, 7:52 am
  #1711  
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One crew member (purser) told me yesterday that it is embarrassing for her since she often has customers who are upset about not enough items being loaded. She also said that there would be enough space in the galley, but they just don't load enough food.
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Old Jun 4, 17, 8:31 am
  #1712  
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Originally Posted by florens View Post
One crew member (purser) told me yesterday that it is embarrassing for her since she often has customers who are upset about not enough items being loaded. She also said that there would be enough space in the galley, but they just don't load enough food.
Who is responsible for catering loads? Obviously it is BA ultimately, but surely Tourvest must have some imput?
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Old Jun 4, 17, 8:37 am
  #1713  
 
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Originally Posted by Tobias-UK View Post
It could be argued that is exactly what they have done.
Well let's take it over to the appropriate thread to prevent this one getting taken further off topic....

http://www.flyertalk.com/forum/briti...l#post28400764
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Old Jun 4, 17, 8:48 am
  #1714  
 
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Do they still have to open the mixers and bottles of spirits on BOB or is this habit? A colleague wanted a couple to take off the plane for his hotel and was told it was the rules when he said he wanted closed ones.
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Old Jun 4, 17, 9:16 am
  #1715  
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Originally Posted by headingwest View Post
Well let's take it over to the appropriate thread to prevent this one getting taken further off topic....

http://www.flyertalk.com/forum/briti...l#post28400764
What are you on about
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Old Jun 4, 17, 9:30 am
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Originally Posted by Tobias-UK View Post
What are you on about
Meaning that this thread is for experiences and reactions only, and I didn't want to continue with opinions here. That's why various threads on BoB were opened. Just trying to keep the Mods happy!
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Old Jun 4, 17, 9:35 am
  #1717  
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Originally Posted by headingwest View Post
Meaning that this thread is for experiences and reactions only, and I didn't want to continue with opinions here. That's why various threads on BoB were opened. Just trying to keep the Mods happy!
I'm sorry, I don't have a clue what you are on about. You appear to be looking for an argument but I will not be drawn in.
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Old Jun 4, 17, 9:37 am
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Originally Posted by headingwest View Post
That might well be the case, but get someone in who knows how to run an airline and we might see a return to a reasonable level of service (for BA's ticket prices).
Headingwest are you nuts?

BA are not looking good at all at the minute but one thing I can say is they make a .... load of cash! So they are doing something right even if WW and AC should not be at the helm.

Could you run an airline better?
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Old Jun 4, 17, 9:47 am
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Originally Posted by Tobias-UK View Post
I'm sorry, I don't have a clue what you are on about. You appear to be looking for an argument but I will not be drawn in.
I'm sorry that you feel that way, I'm not looking for an argument at all. I just thought this thread was for experiences of BoB only.

Originally Posted by Padmeister View Post
Headingwest are you nuts?

BA are not looking good at all at the minute but one thing I can say is they make a .... load of cash! So they are doing something right even if WW and AC should not be at the helm.

Could you run an airline better?
As someone who has no experience in the airline industry, probably not! But as I see it, running an airline should not be just about making pots of money, it's about providing a service that customers want to use. Many passengers are making it clear that they don't like BA anymore.
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Old Jun 4, 17, 9:52 am
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[QUOTE=headingwest;28401022]I'm sorry that you feel that way, I'm not looking for an argument at all. I'm just thinking of what the Prospero posted upthread. I think this thread was really just for reporting experiences, opinions about the concept should be on the other thread, which I why I switched to that one.

http://www.flyertalk.com/forum/28268043-post1607.html



As someone who has no experience in the airline industry, probably not! But as I see it, running an airline should not be just about making pots of money, it's about providing a service that customers want to use. Many passengers are making it clear that they don't like BA
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Old Jun 4, 17, 9:57 am
  #1721  
 
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Originally Posted by Padmeister View Post
So presumably these people are generally happy with the product on offer and the price because they keep paying and they keep flying BA simple as that.
Yes, but what about future revenues? Will those passengers who have flown BA for the first time since BoB, or those who had to spend a day at LHR last weekend still want to fly with BA?
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Old Jun 4, 17, 10:12 am
  #1722  
 
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Originally Posted by Tobias-UK View Post
Is this because BA won't force customers to close their blinds?
Nah, as I said I like the window seat. If BA want to give me the option to be a selfish git good for them, I just won't take it.
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Old Jun 4, 17, 10:14 am
  #1723  
 
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Originally Posted by Tobias-UK View Post
I'm sorry, I don't have a clue what you are on about. You appear to be looking for an argument but I will not be drawn in.
They are doing exactly what you guys normally ask, posting in the correct thread, how is that looking for an argument? Seems to be you trying to create one. Long day?
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Old Jun 4, 17, 10:36 am
  #1724  
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Originally Posted by nallison View Post
They are doing exactly what you guys normally ask, posting in the correct thread, how is that looking for an argument? Seems to be you trying to create one. Long day?
I was posting in the correct topic.
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Old Jun 4, 17, 10:43 am
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Originally Posted by Tobias-UK View Post
I was posting in the correct topic.
So was I, but it veered towards general concept and management - so I switched threads (as previously requested by Moderators).

Anyway, let's leave it at that.
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