Last edit by: KARFA
This thread focuses on experiences and reactions for the implementation of buy on board for shorthaul, mainly led by impressions taken from flying on board British Airways' shorthaul services.
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept
Photos of current BoB menu (September 2018) post #125 in information thread
Buy on board: Experiences and reactions from BA's shorthaul economy service
#151
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,520
#152
Join Date: Aug 2015
Posts: 540
Just off the 423 from AMS. This was thus particular crew's 2nd sector BoBing. They had particular issues in pairing the printers for receipts. The first 3 rows took about 20mins and then they basically gave up. Felt sorry for them to be honest...
#153
Join Date: Sep 2009
Posts: 1,014
Thanks Littlegirl for your views. I agree that once payment teething issues are sorted then this will make things better for all concerned.
I think issues/frustrations will remain regarding passengers who don't hear/understand that cash cannot be accepted. Might BA consider highlighting this in various languages and in bold red writing on each page of the menus? Otherwise this will continue to be a pain for both CC and customers.
Hope it beds down for you all soon. Would be great to hear from folk who have had a seamless experience with BoB.
I think issues/frustrations will remain regarding passengers who don't hear/understand that cash cannot be accepted. Might BA consider highlighting this in various languages and in bold red writing on each page of the menus? Otherwise this will continue to be a pain for both CC and customers.
Hope it beds down for you all soon. Would be great to hear from folk who have had a seamless experience with BoB.
#154
Join Date: Jan 2016
Location: Chichester, W. Sussex
Programs: BA Exec Club (Bronze)
Posts: 25
Yesterday evening's 967 HAM-LHR, only 2 sales on the first 5 rows of ET (21 pax) with 1 or 2 others initially requesting then declining. One of the card payments took a while to process but this turned out to be a card issue, smooth transaction when a second card was offered, prompting the crew to say "at least we know it's not the machine at fault". Had a quick chat at the back of the plane later on , crew comment on BoB 'it's a shame, but inevitable, and now BA have done it, other airlines that still have complimentary food and drink ( e.g. Lufthansa) will probably follow suit'
#155
Join Date: May 2014
Posts: 740
Rough calculation (from an IT guy) - I reckon you can store an EC number and an avios balance up to 4 billion (way more than anyone would actually have) easily in 8 bytes of data.
128 GB of RAM is a bit over 134 billion bytes so you could store 17 billion accounts along with their avios balance.
So yes, it's likely that the device stores everyone's cards and balances.
Chip and pin cards do not need to be connected in order to authorise them. There is a code embedded in the chip which is completely useless unless the correct pin is entered. Of course, this only validates that the holder of the card knows the correct pin for the card, not that there are sufficient funds or that they are in fact the rightful owner. Contactless doesn't do this, obviously, which is why transactions are limited to £30.
128 GB of RAM is a bit over 134 billion bytes so you could store 17 billion accounts along with their avios balance.
So yes, it's likely that the device stores everyone's cards and balances.
Chip and pin cards do not need to be connected in order to authorise them. There is a code embedded in the chip which is completely useless unless the correct pin is entered. Of course, this only validates that the holder of the card knows the correct pin for the card, not that there are sufficient funds or that they are in fact the rightful owner. Contactless doesn't do this, obviously, which is why transactions are limited to £30.
#156
Join Date: Feb 2016
Posts: 161
#158
Join Date: Jun 2002
Location: Kent, UK
Programs: BA Gold; Turkish Miles&SmilesElite;; Freccia Alata Plus; Amex Platinum; SPG Gold; Marriott Gold Elit
Posts: 276
#159
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,520
I think that if any of us witness such incidents, we should encourage those passengers to complain: this is simply unacceptable. The incentive structure is for the small proportion of less hard working/less honest crew to try and sell water rather than serve tap, because the latter is more work and less commission. It is important that people complain when it happens so that this does not become a habit of theirs.
#160
Join Date: Aug 2014
Posts: 995
Rough calculation (from an IT guy) - I reckon you can store an EC number and an avios balance up to 4 billion (way more than anyone would actually have) easily in 8 bytes of data.
128 GB of RAM is a bit over 134 billion bytes so you could store 17 billion accounts along with their avios balance.
So yes, it's likely that the device stores everyone's cards and balances.
128 GB of RAM is a bit over 134 billion bytes so you could store 17 billion accounts along with their avios balance.
So yes, it's likely that the device stores everyone's cards and balances.
#161
Join Date: Aug 2014
Posts: 995
#162
Join Date: Oct 2015
Location: London
Programs: BAEC Gold, Hotels.com Gold
Posts: 576
Rough calculation (from an IT guy) - I reckon you can store an EC number and an avios balance up to 4 billion (way more than anyone would actually have) easily in 8 bytes of data.
128 GB of RAM is a bit over 134 billion bytes so you could store 17 billion accounts along with their avios balance.
So yes, it's likely that the device stores everyone's cards and balances
128 GB of RAM is a bit over 134 billion bytes so you could store 17 billion accounts along with their avios balance.
So yes, it's likely that the device stores everyone's cards and balances
The data lends itself well to compression well. You could use some neat tricks like no needing to include accounts with 0 avios as well as on bothering with 2 bytes of storage for the Avios balance (people are unlikely to spend more than 65k Avios on BoB!)
#163
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,382
- No food was loaded on the BA2953 GLA-LGW this morning. I can understand teething problems with machines but not having anything at all is just unbelievable.
- Angry Turks not getting anything on the Istanbul flight. They vow to take Turkish Airline in the future (well that's a no brainer)
- Angry Turks not getting anything on the Istanbul flight. They vow to take Turkish Airline in the future (well that's a no brainer)
#164
Join Date: Jan 2007
Location: UK
Programs: Tufty Club (Gold), BAGA Gymnastics level 4, 440yds swimming certificate
Posts: 2,533
Whoever allowed this to go live without such critical points on the Project Plan being met needs to be shot.
Product Distribution and Logistics is an absolute no brainer
Ensuring Contactless was really an essential for launch if everyone is going to get served on minimum crew.
Product Distribution and Logistics is an absolute no brainer
Ensuring Contactless was really an essential for launch if everyone is going to get served on minimum crew.
#165
Join Date: May 2014
Posts: 740
Why? Most people's balances won't be changing much at all. It'll only download the changes and that will take seconds with a decent 4G connection. Of course, there's the risk that someone decides to spend all their avios on a flight while they're sitting on the plane prior to take-off but that's a low risk, for the sake of a snack and a coffee.