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Buy on board: Experiences and reactions from BA's shorthaul economy service

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Old Jan 11, 2017, 7:42 am
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This thread focuses on experiences and reactions for the implementation of buy on board for shorthaul, mainly led by impressions taken from flying on board British Airways' shorthaul services.

An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services

If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept

Photos of current BoB menu (September 2018) post #125 in information thread
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Buy on board: Experiences and reactions from BA's shorthaul economy service

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Old May 6, 2017, 9:06 am
  #1621  
 
Join Date: Nov 2011
Programs: BA Silver
Posts: 1,222
Originally Posted by GentleGiant
BA would not be allowed to even give away water that was not fit for human consumption.
I think this conversation certainly centred around the CC concern regarding serving a young child the free water.

Not sure I'd be drinking it unless they had run out of the bottled stuff.

I always carry a bottle on board anyway regardless unless security is at the gate.
smokie36 is offline  
Old May 6, 2017, 9:49 am
  #1622  
 
Join Date: Aug 2009
Location: London
Programs: BA Gold, SPG Gold, Club Carlson Gold, Hilton Gold, Priority Club Platinum, Best Western Diamond
Posts: 444
Originally Posted by ILikePancakes
Just got off the LHR-SOF plane. Really nice gesture from the CC to pass through the plane with a tray of water after BoB had been finished. First time I've seen that happen!
I was on that flight too. Very pleasant cabin crew.
cme17 is offline  
Old May 6, 2017, 9:53 am
  #1623  
 
Join Date: Mar 2017
Programs: BAEC Bronze
Posts: 388
Originally Posted by cme17
I was on that flight too. Very pleasant cabin crew.
glad to hear there was a fellow FTer on board!

Have a fab time in Sofia!
ILikePancakes is offline  
Old May 6, 2017, 9:53 am
  #1624  
 
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,985
Originally Posted by ahmetdouas
Yes I think that should be the norm. Perhaps the bad feedback finally came to BA.
I agree that it should be a set service standard, but it clearly isn't because this seems to have been a one off, so well done to the crew on that flight. I do also think that it would be very hard to do on short sectors.
South London Bon Viveur is offline  
Old May 6, 2017, 10:54 am
  #1625  
 
Join Date: Nov 2010
Location: Atlanta, GA / San Francisco, CA
Programs: BA Gold, TK Elite Plus
Posts: 1,150
Just had my first BOB experience. Now - I don't mind paying a few quid for a G&T. What I do mind is a) on HEL-LHR, it took 1.5 hours to reach row 12 and b) row 12 pretty much had no access to a lavatory during the whole flight, unless you wanted to sneak past the cart in the aisle which on a full flight takes some contortionist moves and some inevitable ...-in-face events to your poor fellow pax.
dera is offline  
Old May 6, 2017, 11:11 am
  #1626  
 
Join Date: Nov 2011
Programs: BA Silver
Posts: 1,222
Originally Posted by dera
Just had my first BOB experience. Now - I don't mind paying a few quid for a G&T. What I do mind is a) on HEL-LHR, it took 1.5 hours to reach row 12 and b) row 12 pretty much had no access to a lavatory during the whole flight, unless you wanted to sneak past the cart in the aisle which on a full flight takes some contortionist moves and some inevitable ...-in-face events to your poor fellow pax.
I was sat in CE yesterday and the curtain was closed quickly and no one tried to come through at all.

One CC served us very well but it was 20 mins from landing before the CSM reappeared from the back.

Those at the front of ET can't have had any access at all.

Not great if you have been waiting in the airport and had a couple of drinks....
smokie36 is offline  
Old May 8, 2017, 5:26 am
  #1627  
 
Join Date: Jan 2017
Programs: HH - Gold, BA - Blue
Posts: 188
I don't understand this not being able to go to the toilet business. Do BA have wider trolleys than us?

Turn sideways, sidestep past the trolley and then face forward again to walk to the toilet / back to your seat. It's that simple.
Orange.Man is offline  
Old May 8, 2017, 5:36 am
  #1628  
 
Join Date: Jan 2014
Location: LCY
Programs: Mucci des Ancients Matelots
Posts: 769
Originally Posted by Orange.Man
I don't understand this not being able to go to the toilet business. Do BA have wider trolleys than us?

Turn sideways, sidestep past the trolley and then face forward again to walk to the toilet / back to your seat. It's that simple.
Having started flying the orange planes again, yes your trolleys are narrower. Also, it appears that with the new seats, your aisle is also wider.

Impressed with the easyjet experience in the air so far, not so much on the ground though. Power hungry youths shouting at passengers about needing to pay £45 for their extra bag until said bag goes inside the other bag...only to be taken back out again on the way to the plane. Not sure what the point of that was.
GaxxyFlyer is offline  
Old May 8, 2017, 5:37 am
  #1629  
 
Join Date: Jan 2017
Location: London
Programs: BA Gold
Posts: 847
Originally Posted by Orange.Man
I don't understand this not being able to go to the toilet business. Do BA have wider trolleys than us?

Turn sideways, sidestep past the trolley and then face forward again to walk to the toilet / back to your seat. It's that simple.
I'm sure the trolleys must be the same, but are the seats, and therefore the aisle, the same width on BA?
volar is offline  
Old May 8, 2017, 6:09 am
  #1630  
 
Join Date: Jan 2015
Location: Bielefeld, Germany
Programs: BAEC Silver, OWE Saphire, VS, IB, HHonours, Former Under The Sea Dweller
Posts: 138
My 1st BOB Experience in a couple of weeks, not looking forward to it lol
Tuggster is offline  
Old May 14, 2017, 11:28 am
  #1631  
 
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,382
I thought I share this tweet about the stocking level on a ARN LHR flight:

BA6948 is online now  
Old May 14, 2017, 1:27 pm
  #1632  
 
Join Date: Jan 2015
Location: UK
Programs: BAEC
Posts: 1,173
EZY's trolleys are definitely narrower and the same as EK's - I think they are made much lighter to save fuel.
londonba2014 is offline  
Old May 14, 2017, 2:55 pm
  #1633  
 
Join Date: Jun 2009
Posts: 614
Originally Posted by londonba2014
EZY's trolleys are definitely narrower and the same as EK's - I think they are made much lighter to save fuel.
I would imagine that the trolleys are the same width as we all seem to use the same ATLAS standard (now and again you'll find a bit of equipment from another airline in the galley). However, we attach a large metal tray on top which doubles the amount of space on the top of the trolley (and makes it rather top heavy - fun in turbulence!). I think easyJet use narrower seats to give a wider aisle making passing the trolley easier. It's just about possible to squeeze past the rubbish trolley (which doesn't have the tray on top) with our narrower aisles (as long as you have eaten too many Percy Pigs)
bwaflyer is offline  
Old May 14, 2017, 3:09 pm
  #1634  
 
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
Originally Posted by BA6948
I thought I share this tweet about the stocking level on a ARN LHR flight:

https://twitter.com/aizacruzwing/sta...92291420545024
So if I am hungry I better press the call button the second I sit down on the plane to guarantee a beef sandwich? Or is that being selfish?
ahmetdouas is offline  
Old May 14, 2017, 3:18 pm
  #1635  
 
Join Date: Dec 2010
Location: LHR
Programs: Accor PLT,Thai Silver, HH Dia, SPG Titanium (LT Gold), Aegean Gold, BA Silver
Posts: 5,119
No thats sensible. Came back from Athens the other day and after row 10 they had nothing. Starved on the flight. Ridiculous.
ExpatSomchai is offline  


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