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Buy on board: Experiences and reactions from BA's shorthaul economy service

Buy on board: Experiences and reactions from BA's shorthaul economy service

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Old Aug 6, 19, 11:50 pm   -   Wikipost
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This thread focuses on experiences and reactions for the implementation of buy on board for shorthaul, mainly led by impressions taken from flying on board British Airways' shorthaul services.

An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services

If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept

Photos of current BoB menu (September 2018) post #125 in information thread
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Old May 4, 17, 11:56 am
  #1606  
 
Join Date: Mar 2015
Programs: BA Gold
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Originally Posted by fransknorge View Post
Remember that the Wifi will have a price, it will not be free. And if it's organised by the same team, the whole plane will have a throughout of 1MB total
And the download limit hit at the midpoint of the outbound flight

Sure it won't be free, but the younger generation are like smokers, they will struggle to get through a flight without getting their fix! But seriously, if I was flying with children, buying wifi access to keep them quiet would be money well spent.
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Old May 4, 17, 12:48 pm
  #1607  
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Carbon Conscious Travel
 
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Folks,

I’d like it if we could reinstate the purpose of this thread, which is relate our personal experiences and opinions of the new short haul inflight product. Opinions of the concept and third party reviews (drawn from Twitter and other sources) are better placed in the sister http://www.flyertalk.com/forum/briti...oncept-70.html thread. Other topics, such as on board wifi should be posted in their respective threads.

Thanks for you understanding and support.

Prospero
Moderator: BA forum
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Old May 5, 17, 11:51 pm
  #1608  
 
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BA0988 LHR to TXL yesterday (5 May).

The initial announcement mentioned "the great selection of M&S food to buy on board" but made no mention whatsoever - and I was specifically listening for it - of the payment methods that were (and were not) accepted. And almost all I could hear as the trolley moved along the aisle was "Sorry, sir, we don't accept cash". (Well, that and "Sorry, madam, we've run out").

The young couple sitting behind me asked for a cup of water for their 11-month-old child.

"I can sell you a bottle of water"
"No thanks, I'd just like a cup of water"
"But it's tap water"
"That's fine. Tap water is fine."
"Ok, if that's what you really want..."

If a passenger specifically asks for a cup of water why not have the grace and courtesy to just give them what they want with a smile and without the attitude?
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Old May 6, 17, 1:20 am
  #1609  
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Originally Posted by Misco60 View Post
BA0988 LHR to TXL yesterday (5 May).

The initial announcement mentioned "the great selection of M&S food to buy on board" but made no mention whatsoever - and I was specifically listening for it - of the payment methods that were (and were not) accepted. And almost all I could hear as the trolley moved along the aisle was "Sorry, sir, we don't accept cash". (Well, that and "Sorry, madam, we've run out").

The young couple sitting behind me asked for a cup of water for their 11-month-old child.

"I can sell you a bottle of water"
"No thanks, I'd just like a cup of water"
"But it's tap water"
"That's fine. Tap water is fine."
"Ok, if that's what you really want..."

If a passenger specifically asks for a cup of water why not have the grace and courtesy to just give them what they want with a smile and without the attitude?
Was very clear on payment mentions and non acceptance of cash on the PA last night on my flight. This has been my experience on the short haul/domestic flights I have done since it started.
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Old May 6, 17, 1:36 am
  #1610  
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Originally Posted by KARFA View Post
Was very clear on payment mentions and non acceptance of cash on the PA last night on my flight. This has been my experience on the short haul/domestic flights I have done since it started.
This has been my experience on all the short haul flights I've taken since BoB was introduced. In many cases the fact that cash is not accepted is often emphasised.
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Old May 6, 17, 2:05 am
  #1611  
 
Join Date: Jun 2014
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Originally Posted by Misco60 View Post
BA0988 LHR to TXL yesterday (5 May).

The initial announcement mentioned "the great selection of M&S food to buy on board" but made no mention whatsoever - and I was specifically listening for it - of the payment methods that were (and were not) accepted. And almost all I could hear as the trolley moved along the aisle was "Sorry, sir, we don't accept cash". (Well, that and "Sorry, madam, we've run out").

The young couple sitting behind me asked for a cup of water for their 11-month-old child.

"I can sell you a bottle of water"
"No thanks, I'd just like a cup of water"
"But it's tap water"
"That's fine. Tap water is fine."
"Ok, if that's what you really want..."

If a passenger specifically asks for a cup of water why not have the grace and courtesy to just give them what they want with a smile and without the attitude?
Yikes. Disgusting attitude from Cabin Crews... I think some of them are so focused on getting commissions that they have become selling predators. How low can BA get? I think we haven't reached the bottom yet. The last thing that was a BA "PLUS" it's cabin crews, is fast disappearing.

BA=Budget Airways
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Old May 6, 17, 2:50 am
  #1612  
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Hi,

I travelled down to London yesterday for an interview;

EDI-LHR ( 0800 dep) I was in 24F on a A321 . Cabin maybe just over half full so had the E seat free. Not too many takers so I was served relatively quickly at cruising altitude. The person in 24D ordered a bacon roll ( a few others did too) and he got the roll just as we started our descent. I ordered a coffee and a packet of soft apricots but the cabin crew said they no longer sold those but the book had not been updated. About 8 rows of CE ( back to door 2)

LGW-EDI (1710 dep) 8A on a A320. This flight was very busy. There was another person in 8B but 8C was not occupied by the time the doors closed so 8B moved to 8C so we had a bit more room.
A lot of people were using bob and when I glanced back well into our descent the trolley was still several rows from the end. Shortly after that the 10min to landing call was announced so If you were in the last 2-3 rows you might not have been served.

Seat allocation courtesy of HBO.

Regards

TBS
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Old May 6, 17, 4:42 am
  #1613  
 
Join Date: Mar 2017
Programs: BAEC Bronze
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Just got off the LHR-SOF plane. Really nice gesture from the CC to pass through the plane with a tray of water after BoB had been finished. First time I've seen that happen!
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Old May 6, 17, 4:46 am
  #1614  
 
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Originally Posted by ILikePancakes View Post
Just got off the LHR-SOF plane. Really nice gesture from the CC to pass through the plane with a tray of water after BoB had been finished. First time I've seen that happen!
Yes I think that should be the norm. Perhaps the bad feedback finally came to BA.
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Old May 6, 17, 5:00 am
  #1615  
 
Join Date: May 2015
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Originally Posted by Misco60 View Post
BA0988 LHR to TXL yesterday (5 May).

The initial announcement mentioned "the great selection of M&S food to buy on board" but made no mention whatsoever - and I was specifically listening for it - of the payment methods that were (and were not) accepted. And almost all I could hear as the trolley moved along the aisle was "Sorry, sir, we don't accept cash". (Well, that and "Sorry, madam, we've run out").

The young couple sitting behind me asked for a cup of water for their 11-month-old child.

"I can sell you a bottle of water"
"No thanks, I'd just like a cup of water"
"But it's tap water"
"That's fine. Tap water is fine."
"Ok, if that's what you really want..."

If a passenger specifically asks for a cup of water why not have the grace and courtesy to just give them what they want with a smile and without the attitude?
This may have been more to do with the fact that the tap water has not actually come from a 'tap', but has instead been festering in a tank on the plane for a while, and may not actually be something you'd want to drink.

I know many CC who would not choose to drink the water from this source.....
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Old May 6, 17, 5:06 am
  #1616  
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Originally Posted by DirtyDavey View Post
This may have been more to do with the fact that the tap water has not actually come from a 'tap', but has instead been festering in a tank on the plane for a while, and may not actually be something you'd want to drink.

I know many CC who would not choose to drink the water from this source.....
BA would not be allowed to even give away water that was not fit for human consumption.
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Old May 6, 17, 5:36 am
  #1617  
 
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Originally Posted by GentleGiant View Post
BA would not be allowed to even give away water that was not fit for human consumption.
I survived drinking a cup of water on a FRA-LHR service a couple of weeks ago. Even got it whilst BOB service underway although was warned it would be after sales had finished.

This is was a final positioning flight after PSA-DOH-AKL-DOH-FRA on QR. Mrs Map commented, unsolicited, how different the feeling was on BA compared to QR (albeit our QR flights were in J). No interaction from crew on the BA sector and loud, constant inter-crew conversations during boarding and the flight. Passengers seem not to be the focus of attention of BA crew, on this flight at least.

Definitely not a feeling of being being a valued customer. Such a contrast to the friendly, engaged and engaging QR, Latam and QF crews we encountered on our NZ/Oz trip.
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Old May 6, 17, 5:55 am
  #1618  
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Originally Posted by Mapman View Post
I survived drinking a cup of water on a FRA-LHR service a couple of weeks ago. Even got it whilst BOB service underway although was warned it would be after sales had finished.

This is was a final positioning flight after PSA-DOH-AKL-DOH-FRA on QR. Mrs Map commented, unsolicited, how different the feeling was on BA compared to QR (albeit our QR flights were in J). No interaction from crew on the BA sector and loud, constant inter-crew conversations during boarding and the flight. Passengers seem not to be the focus of attention of BA crew, on this flight at least.

Definitely not a feeling of being being a valued customer. Such a contrast to the friendly, engaged and engaging QR, Latam and QF crews we encountered on our NZ/Oz trip.
Not a fair comparison really, you were travelling in economy. You should always expect to receive a more personal service in business, it's not easy to get too engaged with passengers when trying to serve a plane load of economy passengers with food and drink. Had you chosen to fly Club Europe you'd much likely have far more engaging crew.
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Old May 6, 17, 6:19 am
  #1619  
 
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Last Wednesday's FAO-LGW, a very full flight of leisure travellers. A320 with 9 rows of CE, the most I've seen on this route so the aggressive pricing must be appealing to the better off leisure travellers.

2 crew only in ET and trolley was out about 10 minutes after takeoff. Takeup was high and the trolley was frequently replenished with some items. As we started the descent after 2:35 of flight time, the trolley was still only 2 rows from the back. I also noticed that the CE service still was not finished so that must have been a disaster too.

I spoke to 2 lovely members of the crew about what they thought and my question struck a nerve. Both answered that they hated the increased workload and the position it has put them into when dealing with passengers. They also said, unsolicited, "and we've told management how bad it is, but nobody listens these days".

If BA want to pull this through, I think they need additional crew.

There is an additional problem that affected me personally too. The aisle was blocked by a trolley for the whole flight. Both in CE and ET. The numbers of passengers forcing the crew to keep moving the trolleys back and forth to allow access to or from the toilets was unbelievable. At one point near the end of the flight there were 5 passengers behind the trolley blocking the galley, wanting to return to their seats, and another 4 stuck in front of the trolley needing to go aft. This part was a chaotic.
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Old May 6, 17, 8:19 am
  #1620  
 
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Originally Posted by Tafflyer View Post
I spoke to 2 lovely members of the crew about what they thought and my question struck a nerve. Both answered that they hated the increased workload and the position it has put them into when dealing with passengers. They also said, unsolicited, "and we've told management how bad it is, but nobody listens these days".

If BA want to pull this through, I think they need additional crew.
Interestingly I asked a LGW crew this last week, and got the response "it's nice, it's like the longhual service", which it true. I did feel bad for them as they'd both been on their feet the entire flight.
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