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Buy on board: Information guide for BA shorthaul economy services

Buy on board: Information guide for BA shorthaul economy services

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Old Apr 29, 19, 11:22 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: KARFA
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This thread is an information based guide for the implementation of buy on board for shorthaul, focusing specifically on information for what is available for purchase and how to buy items from the menu. The first post has the current menu and an FAQ, by all means ask other questions if not already answered. This thread is not concerned with the rights or wrongs of the decision to introduce buy on board.

There is a separate thread for experiences, anecdotes, reactions and related comments, which is to be found here:
Buy on board: Experiences and reactions from BA's shorthaul economy services

If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept

Photos of current BoB menu (May 2019) can be found in post #150

Menu archive:
January-April 2019 menu post #144
September-December 2018 menu post #125
May-September 2018 menu post #115
January-April 2018 menu post #112
Autumn/Winter 2017 menu post #94
Summer 2017 menu post #91
January 2017 menu post #43
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Old Apr 19, 17, 3:50 pm
  #76  
 
Join Date: Aug 2007
Programs: BA/EK/VS Gold, Coutts Silk, Centurion
Posts: 1,223
They really should just have a simpler menu for ultra short haul. Give everyone a chance to get something.
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Old Apr 19, 17, 4:32 pm
  #77  
 
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA
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So three in total, assuming the landside one is still there?!
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Old Apr 19, 17, 4:37 pm
  #78  
 
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
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Originally Posted by YClass View Post
They really should just have a simpler menu for ultra short haul. Give everyone a chance to get something.

Not sure whether a simpler menu, in itself, would be the solution ; although I agree it could perhaps help in ensuring that everyone who does want something to drink and/or eat actually gets served before the familiar prepare-for-landing chime.

I think the more fundamental problem is that very little thought, seemingly, went into the planning, logistics and implementation of BoB overall. The driver was more about saving money than how efficient the service to passengers might be, and there was a reluctance to learn from LCC's who've been at it from day one and who therefore have it sussed.

Earlier this month I took a short Air Asia sector. It was only 1hr 25 min block time (and on the day took about 15 mins less ..... Singapore /Kuching). At booking stage you could pre-order a hot meal. I can manage very happily without food on such sectors, but decided to test out the system. Just 15 mins after take-off I was presented with my selected dish of kabali vegetable biryani, which had cost me the grand total of 4 Sing dollars, with free cup of mineral water included on the tray. This was all on a near-full A321.

If you're sufficiently motivated & focused as an organisation - and if the culture is there - things can be made to work.
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Old Apr 19, 17, 4:54 pm
  #79  
 
Join Date: Nov 2009
Location: BOS
Programs: BA Silver, Mucci
Posts: 5,264
Originally Posted by YClass View Post
They really should just have a simpler menu for ultra short haul. Give everyone a chance to get something.
You mean like the same sandwich / meal, plus vegetarian option, available for everybody, and to save time, they don't charge?
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Old May 5, 17, 2:10 pm
  #80  
 
Join Date: Jul 2008
Location: Thatcham, UK
Programs: BA Gold, HHonors Gold, Marriott Silver
Posts: 470
No beer or cider loaded on todays lunchtime flight from LIS to LHR.
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Old Jun 13, 17, 9:53 am
  #81  
 
Join Date: Jul 2015
Location: London
Programs: BA Silver, One World Sapphire
Posts: 14
Can anyone tell me how BA define short and long haul?
I have a flight to Tenerife coming up and want to know if I need to bring my hip flask and buy a Boots meal deal for the 4.5 hour flight.
Surely over 4 hours counts as long haul...I mean I know Tenerife is technically a European island but its off the coast of Western Africa!
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Old Jun 13, 17, 9:58 am
  #82  
 
Join Date: Dec 2006
Location: Lewes
Programs: HiltonH. Gold Starwood Gold BA BLUES! Mucci.
Posts: 4,669
Canary Islands are shorthaul.
Moscow is long haul which is much closer.
BA market economy as Euro traveller for short haul with BOB. And World travelled for long.
So pack your hip flask and Pret take away...

Longest Euro traveller flight is probably back from Cyprus which can be a very weary 5hours with BOB!!
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Old Jun 13, 17, 10:02 am
  #83  
 
Join Date: Aug 2014
Location: London
Programs: BAEC Gold, HH Diamond
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Originally Posted by funkydim View Post
Can anyone tell me how BA define short and long haul?
I have a flight to Tenerife coming up and want to know if I need to bring my hip flask and buy a Boots meal deal for the 4.5 hour flight.
Surely over 4 hours counts as long haul...I mean I know Tenerife is technically a European island but its off the coast of Western Africa!
Defined by named cabins and thenceforth aircraft config. Canaries are Club Europe/EuroTraveller therefore Short Haul.
Moscow is served by mid-haul config A321s as well as the occasional 777 and 747, all offer World Traveller and Club World, the widebodies also WT Plus and First. It is a long haul route (with matching fares) despite being several hundres miles shorter than Tenerife.
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Old Jun 13, 17, 10:03 am
  #84  
 
Join Date: Jul 2015
Location: London
Programs: BA Silver, One World Sapphire
Posts: 14
Originally Posted by Skipcool3 View Post
Canary Islands are shorthaul.
Moscow is long haul which is much closer.
BA market economy as Euro traveller for short haul with BOB. And World travelled for long.
So pack your hip flask and Pret take away...
Thanks for the info.
Its pretty ridiculous that a shorter flight to Moscow counts as long haul, but I guess complaining wont get me anywhere.
Now, I wonder what happens if you get caught filling a hip flask in the lounge?
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Old Jun 18, 17, 4:05 pm
  #85  
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Originally Posted by funkydim View Post
Thanks for the info.
Its pretty ridiculous that a shorter flight to Moscow counts as long haul, but I guess complaining wont get me anywhere.
Now, I wonder what happens if you get caught filling a hip flask in the lounge?
Moscow also gets longhaul pricing.

When the route was started BA wanted to court the premium traffic on the route with 3000+ first class.
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Old Jul 3, 17, 5:22 am
  #86  
 
Join Date: Jul 2014
Location: London, UK.
Programs: BAEC Silver
Posts: 142
I have an LCY flight this afternoon. MMB has been consistently saying charges for food and drink 'may apply,' and the long-rumoured date of 1st July has just passed. Any news on whether it has been rolled out, or will I get my G&T and lemon biscuits?
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Old Jul 3, 17, 5:26 am
  #87  
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Originally Posted by internetplumber View Post
I have an LCY flight this afternoon. MMB has been consistently saying charges for food and drink 'may apply,' and the long-rumoured date of 1st July has just passed. Any news on whether it has been rolled out, or will I get my G&T and lemon biscuits?
Cityflyer is still not BoB so far. I think the rumored start dates for BoB keep getting pushed back, last I heard was possibly September.
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Old Jul 3, 17, 5:28 am
  #88  
 
Join Date: Jul 2014
Location: London, UK.
Programs: BAEC Silver
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Originally Posted by KARFA View Post
Cityflyer is still not BoB so far. I think the rumored start dates for BoB keep getting pushed back, last I heard was possibly September.
<homer>
Woohoo!
</homer>

Thanks, KARFA.
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Old Jul 3, 17, 5:31 am
  #89  
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Originally Posted by internetplumber View Post
<homer>
Woohoo!
</homer>

Thanks, KARFA.
Haha, it is a very nice treat for the LCY flights. This was my haul a few weeks ago on the way to RTM, all free!
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Old Jul 3, 17, 5:55 am
  #90  
 
Join Date: May 2014
Location: Glos
Programs: BA Gold
Posts: 5,331
Originally Posted by funkydim View Post
.
Now, I wonder what happens if you get caught filling a hip flask in the lounge?
Don't mention this around here
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