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Buy on board: Information guide for BA shorthaul economy services

Buy on board: Information guide for BA shorthaul economy services

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Old Apr 29, 19, 11:22 pm   -   Wikipost
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This thread is an information based guide for the implementation of buy on board for shorthaul, focusing specifically on information for what is available for purchase and how to buy items from the menu. The first post has the current menu and an FAQ, by all means ask other questions if not already answered. This thread is not concerned with the rights or wrongs of the decision to introduce buy on board.

There is a separate thread for experiences, anecdotes, reactions and related comments, which is to be found here:
Buy on board: Experiences and reactions from BA's shorthaul economy services

If you have an opinion about the concept of Buy on Board, the right thread is:
Buy on board: Implemented on BA short haul - opinions on the concept

Photos of current BoB menu (May 2019) can be found in post #150

Menu archive:
January-April 2019 menu post #144
September-December 2018 menu post #125
May-September 2018 menu post #115
January-April 2018 menu post #112
Autumn/Winter 2017 menu post #94
Summer 2017 menu post #91
January 2017 menu post #43
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Old Sep 9, 18, 6:26 am
  #136  
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Maybe there are no salads because they take up more space than sandwiches and which the galleys donĎt have?
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Old Sep 9, 18, 6:54 am
  #137  
 
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The loss of bacon rolls on the morning service is plain stupid but let's take this a step further.

On Air Asia I can preorder my food thus avoiding the idiocy of not have BOB yet the great BA is unable to offer such a simple service.

BA is a shambles from top to bottom in terms of customer service and I'm talking about Waterhouse not the poor staff on board whose life would be much easier if these things were all simply done by pre order.
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Old Sep 9, 18, 7:01 am
  #138  
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Originally Posted by smokie36 View Post
On Air Asia I can preorder my food thus avoiding the idiocy of not have BOB yet the great BA is unable to offer such a simple service.
easyJet also offer it, which is surprising given the complexity of their network (BA only loading catering in 4 locations for the entire shorthaul operation, easyJet load catering in 4 places in Scotland alone). I don't think it is that popular yet, but they do offer special online deals, since there won't be any wastage on this business. There again easyJet own their BoB process and it's a key money maker. BA's outsourced it, and so while it makes a bit of money, its key job was to remove ET catering costs entirely.
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Old Sep 9, 18, 7:54 am
  #139  
 
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The bacon roll on BOB was okay. Shame it’s gone.

I recently flew with Jet2 and they’ve binned their bacon baguette too.

Hope EasyJet don’t ditch the bacon too.
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Old Sep 9, 18, 8:25 am
  #140  
 
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Originally Posted by smokie36 View Post
The loss of bacon rolls on the morning service is plain stupid but let's take this a step further.

On Air Asia I can preorder my food thus avoiding the idiocy of not have BOB yet the great BA is unable to offer such a simple service.

BA is a shambles from top to bottom in terms of customer service and I'm talking about Waterhouse not the poor staff on board whose life would be much easier if these things were all simply done by pre order.
That wonít happen as they donít have space for larger meals, the logistic including delivery would be a nightmare for the CC manning ET (remember LCCs have all CC manning a single cabin and BA canít even complete a BoB service to all passengers in some flights) and if real quality meals were to be introduced, CE wouldnít have any purpose (same seats or worse if u think of exit rows). Seen on twitter a passenger saying that Titan CCs were asking BA to load more food without any success as they faced anger for slow delivery and low stocks.
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Old Sep 9, 18, 8:49 am
  #141  
 
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Originally Posted by orbitmic View Post
And no salad... just sandwiches or sandwiches.
You heart does indeed sink a little when confronted with such a bland (and less-than-healthy !) range of food choices - stretching as they do very little beyond bread, bread .... and more bread, along with ham, cheese, or chicken. Cheese also appears in two of the much-hyped vegetarian sandwiches. Nothing in the way of salads or sushi, or any other such options as offered by M&S in-store.

If the only aim is simply to ensure that passengers stave off any hunger pangs during their flight then, fine I guess, and mission accomplished. But a menu so dominated by sandwiches offers little excitement, and instead has all the appearance of being stuck in a 1970ís time warp, with barely a nod to the multitude of nutritious foodie innovations seen - even within the Ďgrab-and-goí market - over the last four decades or so.

Pricing was of course discussed in detail when BoB first appeared (along with BAís own suspect claims made at the time). Some FT-ers are no doubt happy with the prices, and others rather less so. Personally I still donít understand why items as simple as a can of coke, or bottle of spring water, need be charged at around four or five times the typical retail cost, given that the original implied objective of BoB was purely to remove from BAís balance sheet the costs previously associated with included ET catering.

In summary, itís the woeful lack of imagination that I find so striking in this latest menu. Itís disappointing to see that, when BAís people sit down with M&S, this is the best result of their joint efforts.

A shame that those responsible for putting together the actual content of the food menu arenít as resourceful / imaginative as the photographer.
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Old Sep 9, 18, 10:38 am
  #142  
 
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Originally Posted by edi-traveller View Post
The bacon roll on BOB was okay. Shame itís gone.

I recently flew with Jet2 and theyíve binned their bacon baguette too.

Hope EasyJet donít ditch the bacon too.
Agreed let's hope they don't make a rasher decision
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Old Sep 9, 18, 12:58 pm
  #143  
 
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Originally Posted by BA6948 View Post

That wonít happen as they donít have space for larger meals, the logistic including delivery would be a nightmare for the CC manning ET (remember LCCs have all CC manning a single cabin and BA canít even complete a BoB service to all passengers in some flights) and if real quality meals were to be introduced, CE wouldnít have any purpose (same seats or worse if u think of exit rows). Seen on twitter a passenger saying that Titan CCs were asking BA to load more food without any success as they faced anger for slow delivery and low stocks.
In fact the service on Air Asia takes about five minutes to serve all of the passengers who have preordered food so that line of argument is utterly false.

BA simply aren't interested in offering a service to their economy passengers is the message they are really sending out....if I was in ET now I'd be stocking up before boarding on any flight.
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Old Jan 2, 19, 8:27 am
  #144  
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This is the new Buy on Board menu:

























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Old Jan 2, 19, 8:36 am
  #145  
 
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What is new about it? (Other than the cover I assume...)

Thanks for posting though!
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Old Jan 2, 19, 8:38 am
  #146  
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Originally Posted by let_BAegones_be View Post
What is new about it? (Other than the cover I assume...)

Thanks for posting though!
Some super nut bars, shortbread and the Glow tea. One beer was enhanced away (I think there were 4, now 3). Sandwiches are all the same, as is the tapas platter. Poor menu to be honest, still no salads or other healthier options than those sandwiches...
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Old Jan 2, 19, 1:07 pm
  #147  
 
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I was going to say, it looks like the same rubbish in the previous menu, which I have just been reading through now (having abandoned this thread quite some time ago). So glad I don't fly BA so I don't have to put up with this. SWISS (LX) have also started BoB on Geneva flights, but at least the offering is a bit better quality. LX seems to be the only airline that has recently gone this route though.
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Old Jan 2, 19, 1:25 pm
  #148  
 
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I didn't see it mentioned in this thread, but as an update - contactless payment including Apple Pay is now accepted. On a last minute trip from Geneva on Sunday I paid using my Apple Watch, no issues, although it didn't show on the status screen (similar to a normal Apple Pay transaction) until the following morning.
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Old Jan 2, 19, 2:43 pm
  #149  
 
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Originally Posted by mtikky View Post
I didn't see it mentioned in this thread, but as an update - contactless payment including Apple Pay is now accepted. On a last minute trip from Geneva on Sunday I paid using my Apple Watch, no issues, although it didn't show on the status screen (similar to a normal Apple Pay transaction) until the following morning.
Likewise I was able to use Google pay last Friday, though they couldn't take Amex contactless. Transaction showed up around 8 hours later.
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Old Apr 30, 19, 6:24 am
  #150  
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Summer 2019 (starting 1 May)

Here is the new menu, quite a lot of changes.





















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