Why do I have to phone BA for TP & Avios when I do an AUP?
Jan 7, 2017, 1:55 am
#1
Original Poster
Join Date: Oct 2015
Programs: BA GOLD
Posts: 43
Why do I have to phone BA for TP & Avios when I do an AUP?
Apologies for a small rant, but please tell me its not just me?
The last 4 trips I have taken where I have done an AUP I have had to ring up to get BA to correct my TP and Avios
My last trip is no exception, CW to First at the lounge desk, couple days later, surprise surprise, only credited for CW.
I rang up, as usual, and they said it was all sorted and I would be credited the correct TP and Avios, as usual. I even received the email 3 days later saying it had all been correctly adjusted and invited me to login to see the adjusted points, as usual. However upon logging in, there is no change in TP or Avios
And to top it all off after ringing back again today, to be told customer relations is closed today!? The website says otherwise, that they are open at 9am
Looks like yet another phone call.
Im getting somewhat tired of this
The last 4 trips I have taken where I have done an AUP I have had to ring up to get BA to correct my TP and Avios
My last trip is no exception, CW to First at the lounge desk, couple days later, surprise surprise, only credited for CW.
I rang up, as usual, and they said it was all sorted and I would be credited the correct TP and Avios, as usual. I even received the email 3 days later saying it had all been correctly adjusted and invited me to login to see the adjusted points, as usual. However upon logging in, there is no change in TP or Avios
And to top it all off after ringing back again today, to be told customer relations is closed today!? The website says otherwise, that they are open at 9am
Looks like yet another phone call.
Im getting somewhat tired of this
Jan 7, 2017, 4:34 am
#3
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,163
Because their IT is sh**!
By the same token, sometimes an op-up posts with the travelled class. No need to call then, of course.
By the same token, sometimes an op-up posts with the travelled class. No need to call then, of course.
Jan 7, 2017, 4:38 am
#4
Suspended
Join Date: Aug 2012
Location: Sin, HKG
Programs: SQ, BA CCR GGL
Posts: 626
Jan 7, 2017, 4:39 am
#5
Join Date: May 2012
Location: Ipswich
Posts: 7,543
i was told that it's because an aup doesn't trigger a ticket reissue so it just goes through as per the original ticket. Yes, it's a PITA, and it's been this way for years. There were claims it had been sorted a few years ago but it's never worked for me.