Buy on Board: Cabin crew "can't wait"

Old Jan 7, 17, 1:20 am
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Smile Buy on Board: Cabin crew "can't wait"

I flew a couple of days ago, in EuroTraveller, on a 100% packed flight between London and Berlin. The two members of the cabin crew serving drinks and snacks to ET passengers spent the entire time chatting about the forthcoming changes to on-board catering and left us in no doubt what their views were.

"Roll on the 11th. No more of this"
"Can't wait. There'll be almost nothing to do"
"No-one's going to pay that much for a sandwich"
"It's going to be heaven, not having to push this thing up and down"
"Only a few days to go, thank god"
"How many more rows do we have to do? Oh, god, next week can't come quick enough"
"Here we go, sir. That's probably the last one you'll be getting for nothing"

And so it went on, until the (lovely) ladies were out of earshot.

Now, I have no doubt that serving 180 passengers on a 90-minute flight is incredibly hard work, and I appreciated the entertainment (Pam Ann could have gleaned enough material for a whole new show), but there is a faint possibility that their conversation across the trolley was a tad inappropriate.
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Old Jan 7, 17, 1:24 am
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One assumes when they took the job they knew what would be involved?
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Old Jan 7, 17, 1:42 am
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Won't they still have to push the trolley up and down?
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Old Jan 7, 17, 1:44 am
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Originally Posted by sxc View Post
Won't they still have to push the trolley up and down?
Yes but they're assuming they won't have to spend 1/2 the flight or so nudging it up and down the aisle stopping at every seat along the way.
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Old Jan 7, 17, 1:54 am
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They are severely under estimating the deliciousness of Percy Pig and the subsequent demands generated by the ravenous passengers clamouring for this delicacy.
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Old Jan 7, 17, 1:58 am
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Originally Posted by sxc View Post
Won't they still have to push the trolley up and down?
maybe what they will do is walk down the plane with the menu card and say to stop tem as they go past if you want something, much as they do with duty free.
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Old Jan 7, 17, 2:06 am
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Originally Posted by Greenpen View Post
They are severely under estimating the deliciousness of Percy Pig and the subsequent demands generated by the ravenous passengers clamouring for this delicacy.
Until they have sold the only three packs of pigs that were loaded.
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Old Jan 7, 17, 2:17 am
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Originally Posted by jonjparr View Post
One assumes when they took the job they knew what would be involved?
Surely the ideal opportunity to ditch the awkward trolley and go all retro with the old cinema usherette tray (complete with neck straps).

One choc ice and a strawberry Mivvi please !
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Old Jan 7, 17, 2:30 am
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I suspect that they will be disappointed, not only will they have to push the trolley, but process the transaction every time someone buys something. I know FR makes approx 2-3K per flight it wouldn't be unreasonable to think BA's income would be in the same region.
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Old Jan 7, 17, 2:37 am
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I suspect the cabin crew reported here rather underestimate what might be expected of them. I presume there'll be targets to be met and their new role in pushing sales might well be even more onerous.
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Old Jan 7, 17, 2:39 am
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Originally Posted by navylad View Post
I suspect that they will be disappointed, not only will they have to push the trolley, but process the transaction every time someone buys something. I know FR makes approx 2-3K per flight it wouldn't be unreasonable to think BA's income would be in the same region.
3k a flight?

with 190 seats a plane that's like each passenger spending 15 each. And that's assuming the plane is full.

No way.

Even allowing for alcoholic sales.
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Old Jan 7, 17, 2:39 am
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There are no targets but I think these crew members under estimate how many will buy onboard, only time will tell.
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Old Jan 7, 17, 2:48 am
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It will be more faff.

People will still want their coffee in the morning and G&T in the evening. No doubt a high proportion on certain routes will claim on expenses, so receipts will need to be issued. A longer drawn out process for all.

Oh the joy.
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Old Jan 7, 17, 2:51 am
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Originally Posted by MPH1980 View Post
3k a flight?

with 190 seats a plane that's like each passenger spending 15 each. And that's assuming the plane is full.

No way.

Even allowing for alcoholic sales.
2-3k was the figure that was quoted to me by one of their senior cabin crew (don't worry he is a friend rather than me actually stepping onboard a FR aircraft), bearing in mind their meal deal costs 10- if everyone onboard brought one that would be just under 2k and that doesn't include any alcoholic beverages or duty free sales. Whether that will be translatable to BA is yet to be established (it is a slightly different group of pax who won't be trying to get drunk for their night out in <insert club 18-30 destination>.
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Old Jan 7, 17, 2:51 am
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Originally Posted by Can I help you View Post
There are no targets but I think these crew members under estimate how many will buy onboard, only time will tell.
Yes, you're in a more informed position than me, but that's my hunch too.
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