I am writing to complain about my British Airways first class flight from London Heathrow Terminal 5 to Atlanta on Friday the 6th January 2017.


Whilst the jet-bridge to the plane was broken, the way in which the ground-staff pulled together to come up with an alternative route with the additional requirements this involved, including drawing upon addition personnel and resources from across the airport sadly puts others' ability to crisis manage to shame. I am sorry to report, having purchased 2 magazines in case of a significant delay and despite the news about the issue having. been promptly broken (which to my delight lead me to think that I would be able to get engrossed into one if not two of the mags), in this case your team minimised the delay to such an extent that I was not even able to open to the contents page until into my suite onboard!

Furthermore the welcome I received onboard by the friendly crew, together with how attentive they were (my glass was never empty from take-off until coming in to landing), is simply not acceptable; I found myself having to express my gratitude far too often.

Additionally, it is clearly unacceptable that all the crew clearly manage to work so proficiently as a well led team whilst managing to look smart and pristine despite a long flight; whereas I struggle to look human after a quick hop on a domestic flight between London and Manchester. This has left me green with envy!

Indeed, and although I have contacted you separately in this regard, I am devastated that I have had to give up one of my converted golden tickets for one of your crew, Andrew, whose service exceeded all of my expectations but also his knowledge on Katy's Adore and Michelle Visage frankly put mine to shame. His sympathy of offering to make up another spare suite for my use as a bed, whilst no doubt had the right intentions, meant that I couldn't listen to the more interesting conversation the crew might of had in the galley!

Unfortunately, I must also complain with respect to the cuisine; having enjoyed the fine dinning within the Concord Room together with a relaxing facial within the spa, I couldn't help but eat the delicious onboard offering given it was so well presented and this has absolutely ruined my healthy start to 2017 and disappointingly this will result in the need for me to visit my hotel's gym far more than I had originally intended!

Regrettable, the inflight entertainment contained far too many films and tv programmes that I wanted to see, resulting in me not wanting to sleep despite having paid for a lie-flat seat within my suite; indeed I was forced to apologies to my fellow passengers as Absolutely Fabulous had me laughing too loud on more than one occasion!

I must, of course not leave out those up-front whom kept us informed without being intrusive and kept the journey smooth and safe, annoyingly meaning the armchair lawyer within me sadly didn't have an excuse to research the Montreal Convention!

I trust that that you will take the utmost care in ensuring that the above matters are fed back and dealt with, particularly as if these are not dealt with the urgency that such comments deserve, my bank manager is going to be rather annoyed at me having to spend further money in the hope of finding such an enjoyable flight.

Additionally, please feel free to share my comments more widely both within your company but also externally, should you desire, as I strongly believe that these are lessons that all within aviation and other industries can learn from.

Many thanks in advance for your assistance in this crucial matter.

Yours faithfully
.