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Pro-active Online Upgrade (POUG) tracking and discussion | 2017/18 thread

Pro-active Online Upgrade (POUG) tracking and discussion | 2017/18 thread

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Old Dec 22, 18, 3:36 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: ttama
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2017 POUG rate tracker

Please add your own successful results to the follow list including the month/year when the POUG was offered to you. Please delete any figures from 2017 or earlier if you have a 2018 price. Previous data lives on via post 2.

UPDATED TO: Post #418

POUGs are offered via BA.com and the App Manage My Booking via a distinctive banner (example from MMB below). You cannot get a POUG by telephoning, however the service centres can complete a POUG which falls over mid transaction. They are offered on cash and Avios redemptions but typically not on complex routings, BA Holidays or travel agency bookings until OLCI stage. POUGs on Avios redemptions won't get you additional TPs/Avios, but they will on revenue tickets.



Short haul routes from LON to/from Europe
A price in pounds indicates a ticket issued from London, other currencies indicate prices for tickets issued overseas (e.g. singles or returns originating from CDG priced in Euros). Multiple prices indicate a range of fares are on offer. Note that LCY prices currently seem to be on a different basis to LGW and LHR (cheaper, in other words).
  • ABZ - 65 (to and from LHR, Mar 2017)
  • ACE -119 (to LGW, Nov 2016)
  • AGP 79 (Feb 2016, LCY), 99 (Oct 2018, ex-LGW) 119 (To LGW, July 2017)
  • AMS - 89 (Apr 2017/Nov 2017) ex LHR, 79 from LGW (Feb 2017), 69 for LCY-AMS (May 2017), 79 for LCY-AMS (Dec 2018),69 for AMS-LCY (May 2017, June 2017), 79 for LCY-AMS (May), 79 for LHR-AMS (Oct 2018)
  • ANE - 69 (Mar 2016) ex LCY
  • ARN - 129 ex-LHR (July 2018), 129 ex-ARN (Aug 2018)
  • ATH - 149 - both ways (Jun 2017)
  • BCN 109 from LGW (Feb 2016) 89 from LGW (May2017), 119 from LHR (Apr 2017), 140 (to LHR, Dec 2015), 89 (to LGW, May 2017), 89 (LGW-BCN/BCN-LGW Aug 2017)
  • BDS - 60 (March 2017)
  • BGO - 79 (Dec 2015)
  • BHD - 69 (Feb 2018), 69 (out and back LHR Jun, Aug and Oct 2018)
  • BLL - 69 (to LHR, Jul 2017)
  • BLQ - 69 (to LHR, Jun 2017), 89 (each way, Dec 2017)
  • BOD - 49 (Aug 2017
  • BRI - 60 (March 2017)
  • BRU - 129 (Jan 2016), 130 (Dec 2016) 89 (To LHR, May 2017)
  • BSL - 109 (to LHR, Jan 2017) CHF 190 (Feb 2016), CHF 169 (Dec 2018)
  • BUD - 149 (to LHR, Nov 2018), GBP149 (to BUD, December 2017)
  • CDG - 85 (Jan 2017), 115 (to LHR, Sep 2016), 109 (to LHR, May 2017)
  • CGN - 89 (to LGW, Aug 2018)
  • CHQ - 245 (Dec 2016)
  • CMF -
  • CPH - 109 (Jun 2017), 129 (to LHR, Jan 2017)
  • CTA - 89 (Jun 2017) 109 (to LGW, Jan 2017)
  • DBV - 89 LGW (Nov 2015)
  • DUB - 119 (to LHR, Feb 2017), 69 (to LHR, June 2017), 69 (out and back from LHR - Aug 2017), 89 (to LCY Aug 2018 on HBO fare), 99 (to Dublin from LHR Aug 2018 on HBO fare) 89 (Oct 2018)
  • DUS - 69 (to/from LHR, May 2018)) 79 (to LCY, Jul 2017) 155 (to LHR, Mar 2017)
  • EDI - 65 (Jan 2018 - from LGW), 70 (From LGW, Feb 2018), 60 (to LCY, May 2018), 70 (from LGW, May 2018), 69 (to LHR, June 2018), 59 (to LCY, Jul 2018), 69 (from LHR, Aug 2018)
  • FAO - 119 (to LGW, Jul 2017)
  • FCO - 139 (from LHR, Apr 2017), 89 (from LGW, Aug 2018)
  • FLR - 89 (Nov 2018)
  • FRA - 69 (to LCY Apr 2018) 49 (Oct 2017) / 49 and 50 (Aug 2017) /49 (to LHR, Aug 2017), 109/145 (to LHR, Jan 2017/Feb 2017) / 79 (to LCY, Jul 2016). 59 to LHR (May 2017), 109 (from LHR, Aug 2018)
  • GIB - 149 (Oct 2018), 149 (to LHR Oct 2019)
  • GLA - 65 (to LHR, Mar 2017)
  • GOT 109 (Dec 2018)
  • GVA - 129 (May 2017) 79 (Mar 2017), 89 (to LGW, Jan 2017) 129 (to LHR, May 2017), CHF99 (to LCY, Dec 2017), 139 (From LHR May 2018)
  • HAJ - 90 (Jan 2017) 99 (to LHR, Jun 2017) 109 (July 2018)
  • HAM - 69 (to LHR, April 2017) 79/69 (from LHR, April/June 2017)
  • HEL 120 (Apr 2017) (from/to LHR 169, April 2018) 159 (August 2018)
  • IBZ - 69 both ways (June 2016)
  • INN 79 to INN, 89 to LHR (Feb 2018)
  • INV 65 (Apr 2017), 79 (Jan 2018)
  • IST - 149 (Jun 2017), 109 (To LHR, Jul 2017), $169 (to LHR December 2018)
  • JER - 79 (Jan 2017), 79 (to LGW, Jul 2017)
  • JMK - 239 (from LHR Jun 2018), 239 (to LHR July 2018)
  • KBP - 179 (Jul 2017)
  • KEF - 169 (Apr 2017). Note system offered 239 but contact centre staff got the cost down!
  • LBA 59 (both ways, Aug 2017)
  • LCA 219 (to LHR, Feb 2017)
  • LED - 189 (Oct 2015)
  • LIN 129 (Feb 2018) (To and From LHR), 129 (May 2018 for Sep), 119 (Jan 2019 from LCY)
  • LIG - 79 both ways (including Eastern operated in one direction) June 2018
  • LIS 145 (Jan 2017) 85 (to LGW, Feb 2017) 139 (from LHR Nov 2018)
  • LPA - 199 (Dec 2017)
  • LUX -139 (Nov 2016), 105 (to LUX, Jan 2017), 59 (each way, Mar 2018)
  • LYS - 120 (Dec 2016), 89 (March 2018), 89 (Nov 2018)
  • MAD - 89 MAD-LCY (Feb 2016), 79 LCY-MAD (Jan 2017), 159 LHR-MAD (Apr 2018). 169 LHR-MAD (Mar 2018), 159 MAD-LHR both ways from HBO Y (Oct 2018)
  • MAH - 129 (Jul 2017)
  • MAN - 59 (October 2018) offered in both directions. Same price from LCY (Dec 2018 - both directions)
  • MLA - 119 (Aug 2018)
  • MPL - 130 (Mar 2017)
  • MUC - 119 (Feb 2018)
  • MJV - 70 (Nov 2016 from HBO, also Feb 2017 same price).
  • MRS - 119 (ex-LHR, May 2018). 89 (Jul 2017), 109 (to LHR, Nov 2016 HBO, Weekend Daytrip ex LHR)
  • MXP - 149 (from/to LHR April 2018) 129 (Jun 2017)/ 109 (to LHR, Feb 2017) 99 (To LHR, Aug 2017)
  • NCE - 138 (May 2017), 125/149; 89 (to LHR, May 2017), 149 (from STN, Apr 2017) 89 (from LGW, May 2017, again June 2018) 69 (to LCY, May 2017)
  • NCL - 59 (from/to LHR, Aug 2018)
  • NTE - 80 (Mar 2017)
  • ORY - 85, 89, 119 (Jan 2017)
  • OSL - 129 (Apr 2017) 159 (To LHR, Apr 2017) 124 (NOK1379, OSL->LHR, Dec 2017), 129 (to OSL, Jan 2018 for May), 129 (May 2018 for Aug)
  • OTP - 129 (Nov 2018) usually 202-239,
  • PFO - 119 (Sep 2015)
  • PMI - 205 (Mar 2016, LHR), 69 (from LCY, Jul 2017)
  • PRG - 119 (Nov 2018)
  • PSA - 170 (Apr 2017)
  • PUY - 119 (Apr 2017)
  • RAK - 99 ( May 2018, from LGW) 99 ( Oct 2018, to LGW), 99 (Nov 2018 LHR-RAK)
  • RTM -
  • SOF - 149 (Jun 2017), 185 (to LHR, Feb 2017),
  • STR - 70 (Feb 2017) 115/99 (to LHR, Jan 2017/Feb 2017) 109 (Either way Nov 2018)
  • SVG - 99 / NOK 720 (Dec 2015),
  • SZG -
  • TFS 139 (to LGW, Mar 2017)
  • TIA
  • TLL - 60 (Mar 2017), 79 (Aug 2017 for Nov)
  • TRN - 109 (to LGW Feb 2017)
  • TXL 120 (to LHR, Feb 2017), 129 (Feb 2018, ex-LHR), 129 (from LHR, Sept 2017), 129 (to LHR, March 2018 for April)
  • UIP -
  • VCE - 89 (Mar 2017), 109 (to LGW, Feb 2016), 119 ex-LHR (Apr 2018)
  • VIE 110 (Feb 2017) 159 (to LHR, May 2017) 129 (to LHR, April 2018) 129 (to LHR, from a Basic fare, Sept 2018)
  • VRN - 109 (Jul 2017)
  • WAW - 115 (Jan2017) / 475 PLN (79) (Oct 2015) 109/139 (To LHR, Jun 2017)
  • ZAG - 130 ZAG-LHR Nov 2015
  • ZRH 119 (To LHR, Jun 2017), 131 (Jan 2017) / 69 (from LCY Jan 2016) 69 (LCY July 2017), CHF189/148 (To LHR, May 2018, Dec 2018)
  • ZTH - 135 (March 2017)


Long haul routes from LON to North America
(price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
  • AUS - WTP $229 (Nov 2015), CW 473 (Feb 2015)
  • BOS - WTP 198 (Jul 2017), CW 352 ex-BOS (Jan 2018), CW 352 ex-LHR (Jan 2018)
  • BWI - WTP $248 to BWI / WTP $256 to LHR (Mar 2017), CW $306 to LHR (Jan 2018)
  • DFW - CW $850/380 (Feb 2017/Mar 2017) 525 (Apr 2017)
  • EWR - WTP $256 (Jan 2016) see also JFK
  • JFK WTP 279 (Oct 2018) and then down to 238 (Nov 2018) CW 359 (Jul 2017) see also EWR
  • IAD WTP 190 / 216 (Feb 2017), 269 (Nov 2017) CW $525 (Jul 2017) WTP $171 (May 2018 on an Avios booking)
  • LAS WTP 198 (Aug 2015) CW 416 from WT (Apr 2017)
  • LAX - WTP 195 (Aug 2017), WTP 269 (June 2018)CW 540 (Feb 2015)
  • MEX - WTP 235 (Jan 2017),CW 468 (Jan 2017). F 447 (Oct 2014)
  • MIA - WTP 160 (Aug 2017), CW 420 (Jan 2017)
  • OAK - CW 464 ex LGW (Feb 2018) and 508 (Oct 2018)
  • ORD - CW 473 (Nov 2015)
  • PHL - CW $551/$379 (Apr/May 2017), CW 525 (Feb 2016) F 575 (Feb 2017) CW 330 (Oct 2018)
  • PHX- CW $1,080 (May 2017)
  • SFO WTP $310 (Nov 2015), CW $552 (offered Aug, for Dec 2017)
  • SFO - CW $799 (offered Sep 2018 for Oct 2018)
  • SJC - CW $900 (Mar 2017)
  • YUL CW 549 (Mar 2017)
  • YVR - WTP 209 (Jun 2017), CW 595 (Jan 2017), CW 441 (Aug 2018)
  • YYZ - WTP 168 (Aug 2016), CW 549/449 (May 2017)
  • SEA - WTP $288 (Mar 2018)

Long haul routes from LON to South America and the Caribbean

(price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
  • BGI -WTP 180 (Oct 2016)

Long haul routes from LON to Asia
(price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
  • BKK - WTP 229 / 240 (Aug 2016), CW 549 (Aug 2016)
  • BOM WTP 249 (May 2018)
  • BLR CW 350 (Sep 2017)
  • DEL WTP 189 (Jan 2017), CW 352 (May 2018)
  • HKG - WTP 165/270 (Mar 2017), CW 486 (Jan, Apr 2017), CW 629 (Seo 2017), CW 820 (June 2018)
  • ICN - WTP 152 (Sep 2016)
  • KUL - F 649 (Feb 2016)
  • NRT - WTP 207 (Apr 2015)
  • PEK - WTP 165 (Apr 2016)
  • PVG WTP 200 (Mar 2017), CW 460 (Mar 2017)
  • SIN - to LHR - CW 495 (Apr 2017)

Long haul routes from LON to Australia and Oceania
(price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
  • LHR-SYD WTP 159 (Apr 2015)

Long haul routes from LON to Africa and Middle East
(price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
  • AUH WTP 105 (Feb 2017) CW 425 (Jan 2017)
  • CAI - WTP 109/155 (May 2017) CW 399 (from WT, Jan 2017)
  • CPT WTP 92 (Apr 2016)
  • DXB WTP 119/153 (Jul 2017) CW 425 (Feb 2017) WTP 127 (Aug 2017)
  • JNB - WTP 229 (Feb 2016), CW 540 (Jan 2017), CW 510 (Feb 2017)
  • KWI WTP 100 (to LHR, Aug2017)
  • MCT - CW 450 (March 2017), CW 522 (Sept 2017)
  • RAK - CE 99 (Dec 2015)
  • TLV - WTP 118 (May 2017) WTP 150 (April 2018)
  • TLV - CW 120 (Sept 2015)


Long haul routes to LON
(price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
  • AUH WTP 129 (May 2017); CW 425 (May 2017) WT - WTP 161 (Dec 2018), WTP - CW 161 (Dec 2018
  • BGI - WTP 199 (Oct 2016)
  • BKK - CW 399 (Jul 2017)
  • BOS - WTP $189 (Apr 2015), CW $680 (Mar 2016), F $850 then $763 (Nov 2015)
  • BOM - CW 499 (July 2016), CW to F INR 46,665, approx. GBP 530 (29-Jun-18 for 30-Jun-18 1.45am departure)
  • DEL - WTP 209 (Jan 2017)
  • DEN- CW 473 (May 2017
  • DFW - WTP 255 (May 2017) CW $680 (to LHR, Mar 2017)
  • DME - WTP 145 (Apr 2016)
  • DXB WTP 109 (Jun 2017), CW 350/425 (Mar 2017) WTP 150 (Aug 2017)
  • EWR - CW 473 (Sep 2016) see also JFK
  • GIG CW 399 (Aug 2016), F 447 (Jan 2015)
  • HKG WTP 161 (Jan 2015)/ HK$2700 (Mar 2017)
  • HKG - CW 599 (Mar 2015 for travel in April, also offered for May 2016), CW 540 (Jan 2017) CW 697 (May 2018)
  • IAD - CW $780 (Jul 2017) CW 540/485 (Feb/Mar 2017)
  • IAH - WTP 209 (June 2017), CW $850 (June 2017)
  • JFK WTP 157/270 (Jan/Apr 2017), WTP $279 (Mar 2017), CW 296/315 (Aug 2017) F 525 (May 2017), F $999 (Jan 2016) see also EWR, CW 501 (Dec 18)
  • JNB - CW 599 (Feb 2017)
  • KWI - WTP 226 (Oct 2018)
  • LAX - WTP 184, CW 599 (Apr 2016)
  • MCT - CW 450 (Mar 2017)
  • MCO - WTP 170 (Mar 2016) WTP 160 (Sept 2017)
  • MEX - CW 447 (Apr 2016)
  • MSY - CW 549 (Apr 2017)
  • MIA - WTP 176 (Nov 2015, CW 420 (Jan 2017)
  • NBO - CW 518 (Jan 2018)
  • OAK - CW 480 (Feb 2018) and 508 (Oct 2018)
  • ORD - WTP 189 (Feb 2016), CW 473 (Nov 2015) increased to 525 in 4 hours.
  • PEK - WTP 198 (Apr 2016), CW 549 (Aug 2015)
  • PHL- CW $579 (Apr 2017)
  • PHX - CW $765 (Feb 2017)
  • SCL - CW 425 (Apr 2017)
  • SEA - WTP 207 (Feb 2016)
  • SFO WTP $310 (Nov 2015), $950/970 (Jan 2017), CW 477 (Nov 2017)
  • SFO - F $950, then $855, then back to $950 two days before dep (Feb 2017)
  • SFO - CW: $631 (Feb 2018 flight)
  • SFO - WTP to CW $738 (6/22/18 flight)
  • SIN WTP 198 (Feb 2017), CW 495 (Jun 2017) WTP - 198 (Jan 2017)
  • SJC - CW 809 (Feb 2017) CW $1,046 (Jun 2017)
  • TLV - WTP 127-136 Jan 2017) $240 (Jun 2016)
  • YUL - WTP 180 (Jun 2016) CW 449 (Mar 2017)
  • YYC - WTP 189 (Aug 2016)
  • YYZ - WTP 189 (July 2016), CW C$723 (Nov 2015), F 499 (Mar 2017)
  • YVR - WTP 209 (Jun 2017)/C$459 (Aug 2017), CW 425 (Mar 2017), F C$900 (Mar 2016)
  • SEA - WTP $319 (Mar 2018)

POUG terms and conditions can be found by clicking here.
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Old Sep 6, 17, 8:10 pm
  #436  
 
Join Date: Sep 2007
Location: San Francisco & London
Programs: IHG Ambassador, Hilton Gold, Marriott Plat, Hyatt Diamond, SPG Platinum, Oneworld Sapphire
Posts: 1,331
Any experience of POUG pricing from SJC to LHR (return) from J to F?
navatwal is offline  
Old Sep 6, 17, 8:17 pm
  #437  
 
Join Date: Dec 2007
Location: ORD
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Posts: 7,679
Originally Posted by navatwal View Post
Any experience of POUG pricing from SJC to LHR (return) from J to F?
SJC to LHR $999 - LHR to SJC 649 (offered these prices about two months ago)
NA-Flyer is offline  
Old Sep 10, 17, 6:18 am
  #438  
 
Join Date: Jul 2014
Location: London, UK.
Programs: BAEC Silver
Posts: 129
Currently being offered 99 for AMS-LHR (return leg of a TA booking) this coming week, so looks like it's gone up another 10.

Not taken!
internetplumber is offline  
Old Sep 10, 17, 7:03 am
  #439  
 
Join Date: Dec 2008
Location: UK
Programs: OW Emerald, Sixt Diamond, Hertz PC, Avis PC, Hyatt EXplor, IHG AMB Plat, HH Diamond, Marriott Plat
Posts: 4,915
Originally Posted by internetplumber View Post
Currently being offered 99 for AMS-LHR (return leg of a TA booking) this coming week, so looks like it's gone up another 10.

Not taken!
Possibly in line with the decline of the against .
jms_uk is offline  
Old Sep 10, 17, 8:28 pm
  #440  
 
Join Date: Jun 2017
Location: london
Programs: BAEC
Posts: 53
Currently being offered 119 for LGW-PFO for travel end of Dec, haven't taken it yet.
Mike Gold is offline  
Old Sep 11, 17, 10:34 am
  #441  
 
Join Date: Sep 2015
Posts: 136
Just to confirm that PRG is still being offered at 129. Didn't take the offer.
kwisstan is offline  
Old Sep 11, 17, 1:14 pm
  #442  
Ambassador, British Airways Executive Club
 
Join Date: Feb 2008
Location: UK
Programs: BA Gold, Mucci
Posts: 7,886
Originally Posted by corporate-wage-slave View Post
Straight forward EDI-LHR-longhaul is still OK for POUG, provided it is booked via BA.com and is not manually changed. I don't understand the "first leg" comment, that's not how AUP works, it is only on a per leg basis. The exception would be if the fare was non public - a public fare is required for the necessary calculation of taxes and fees.
It is? In well over a decade I've never been offered any sort of POUG flying from EDI and I have always booked on ba.com.

Do you get them from with NCL connections? I'd be intrigued if any others from the regions are offered POUG's, purely out of curiosity. If there have been any on here apologies if I missed the relevant posts.
PETER01 is offline  
Old Sep 11, 17, 2:57 pm
  #443  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
 
Join Date: Feb 2010
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Posts: 36,403
Originally Posted by PETER01 View Post
It is? In well over a decade I've never been offered any sort of POUG flying from EDI and I have always booked on ba.com.

Do you get them from with NCL connections? I'd be intrigued if any others from the regions are offered POUG's, purely out of curiosity. If there have been any on here apologies if I missed the relevant posts.
Yes, I've had NCL, EDI and GLA, mainly to North America, but I've had JER offers too. But I rarely do manual changes, and you won't get them with things like hotels etc in the package.
corporate-wage-slave is offline  
Old Sep 11, 17, 4:51 pm
  #444  
Ambassador, British Airways Executive Club
 
Join Date: Feb 2008
Location: UK
Programs: BA Gold, Mucci
Posts: 7,886
Originally Posted by corporate-wage-slave View Post
Straight forward EDI-LHR-longhaul is still OK for POUG, provided it is booked via BA.com and is not manually changed. I don't understand the "first leg" comment, that's not how AUP works, it is only on a per leg basis. The exception would be if the fare was non public - a public fare is required for the necessary calculation of taxes and fees.
Originally Posted by PETER01 View Post
It is? In well over a decade I've never been offered any sort of POUG flying from EDI and I have always booked on ba.com.

Do you get them from with NCL connections? I'd be intrigued if any others from the regions are offered POUG's, purely out of curiosity. If there have been any on here apologies if I missed the relevant posts.
Originally Posted by corporate-wage-slave View Post
Yes, I've had NCL, EDI and GLA, mainly to North America, but I've had JER offers too. But I rarely do manual changes, and you won't get them with things like hotels etc in the package.
Lucky you and I think that is very much the exception than the norm and I've still to await my first one! My flights were never touched from initial bookings and 90-95% have been flights only.
PETER01 is offline  
Old Sep 12, 17, 6:06 am
  #445  
 
Join Date: Sep 2017
Posts: 16
Flying TPA to LWG in June 2018. Booked WT and was offered upgrade to WT+ for 190 each only 3 or 4 days after I booked in July 17. This was dropped to 160 each at end of Aug 17 so decided to take it.

When I tried to take the offer on the App it kept failing so I called Customer Service. First call centre (located overseas) kept pushing me around agents and said offer had expired and quoted 2,000 for same upgrade. Failed in my attempt to speak to someone more senior or to complain (kept being told to go to the website).

Called back and got UK based call centre and agent tried to override system but told me that POUG's are managed by web team. He did put a note on my account to ask Airport agents to offer me upgrade there at same price.

Annoyed by not being able to upgrade I dug out the laptop, found the same offer on the desktop site and low and behold it went through first time....

But happy with my 160 per pax upgrade so far in advance of the flight.
stu002 is offline  
Old Sep 12, 17, 6:10 am
  #446  
 
Join Date: Jul 2009
Programs: BAEC GGL, IHG Platinum, HHonors Diamond
Posts: 5,566
69 for a January flight from DUS-LHR in the app. No outbound offered there but LHR-DUS next month is being offered at 69 on my laptop's browser.
xenole is offline  
Old Sep 12, 17, 7:33 am
  #447  
Ambassador, British Airways Executive Club
 
Join Date: Feb 2008
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Originally Posted by stu002 View Post
Flying TPA to LWG in June 2018. Booked WT and was offered upgrade to WT+ for 190 each only 3 or 4 days after I booked in July 17. This was dropped to 160 each at end of Aug 17 so decided to take it.

When I tried to take the offer on the App it kept failing so I called Customer Service. First call centre (located overseas) kept pushing me around agents and said offer had expired and quoted 2,000 for same upgrade. Failed in my attempt to speak to someone more senior or to complain (kept being told to go to the website).

Called back and got UK based call centre and agent tried to override system but told me that POUG's are managed by web team. He did put a note on my account to ask Airport agents to offer me upgrade there at same price.

Annoyed by not being able to upgrade I dug out the laptop, found the same offer on the desktop site and low and behold it went through first time....

But happy with my 160 per pax upgrade so far in advance of the flight.
That's quite a good price for a 8/9 hour flight and definitely worth snapping up. And of course welcome to Flyertalk and the BA Board stu002 and thank you for posting that as all data points/offers are gratefully received for all to see and I shall add it to the Wiki shortly.

I think it has been reported here a few times re the App not following through but all sorted now and I hope you enjoy your flight. There is a chance that the 777 you will be flying on will be a refurbished one but it all depends on what your seatmap in Manage my Booking is showing and of course flights are always subject to potential aircraft swaps.
PETER01 is offline  
Old Sep 12, 17, 9:50 am
  #448  
 
Join Date: Sep 2017
Posts: 16
Originally Posted by PETER01 View Post
That's quite a good price for a 8/9 hour flight and definitely worth snapping up. And of course welcome to Flyertalk and the BA Board stu002 and thank you for posting that as all data points/offers are gratefully received for all to see and I shall add it to the Wiki shortly.

I think it has been reported here a few times re the App not following through but all sorted now and I hope you enjoy your flight. There is a chance that the 777 you will be flying on will be a refurbished one but it all depends on what your seatmap in Manage my Booking is showing and of course flights are always subject to potential aircraft swaps.
Funny you should mention the seatmap of the 777 we will fly on because I started posted that in the 777 seating guide threat but my browser crashes and lost the post.

We fly out towards the end of May and the seat selection suggests there are 216Y in 3x3x3 from row 15 to 39. If row 40 has been ommitted for any reason then this would tally with a 3 class 777 layout. The guide does seem to show lots of toilets though, more than on the seat guides I have seen on thebasource for example.

On our way home the first weekend in June the WT+ layout is odd. It is 32W seats starting with 4 in Row 10 (AB & JK) then three full rows of 8 (11,12,13) then row 14 is 4 seats (DEFG). This does not match any current seat layout I can find (BA.com, seatguru or thebasource) or the proposed new layout when it goes to 10 across. Also our dates and days aren't when BA is supposed to be putting this new layout on the TPA route.

Last edited by stu002; Sep 12, 17 at 10:21 am
stu002 is offline  
Old Sep 13, 17, 6:39 am
  #449  
 
Join Date: Dec 2013
Location: Glasgow
Programs: BAEC Gold, Sixt Platinum, HHons Diamond
Posts: 689
Originally Posted by PETER01 View Post
Lucky you and I think that is very much the exception than the norm and I've still to await my first one! My flights were never touched from initial bookings and 90-95% have been flights only.
This is my experience too Peter from both GLA and EDI.
Vinotraveller is offline  
Old Sep 14, 17, 4:44 pm
  #450  
 
Join Date: Jun 2008
Location: TXL
Programs: BAEC GGL/CCR, Hyatt Globalist, Hilton Diamond, misc other stuff
Posts: 936
I just got another 129 Euro (~113GBP) for LHR-TXL in the app. I'll update the date in the Wiki.
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