etiene

Apologies for the slight hijack, but I got no response over on the VS board. There are some comments upthread about BA having T5 issues rather than [or in addition to?] general LHR chaos. Would anyone with an ExpertFlyer account be able to look up the reason for the cancellation of the VS9/VS10 pair - my girlfriend was meant to be on VS10, for which I'm guessing a comp claim would just get bounced due to the weather but it's worth asking...

Many thanks,
e

nufnuf77

Globaliser

Unfortunately, VS doesn't file further details which EF can access. Where a BA flight's details are given in the further comments section, a VS flight only gives "ENTRY NOT VALID THIS HOST". I suspect that this may be a consequence of the GDS or IT setup that VS uses.

wobbly wings

I am trying to see what options I have to rebook the full itinerary to another day; otherwise I'll ask for it to be refunded. But the outward flight (which was cancelled) cannot be selected for rebook. Only the return (today, also cancelled) can be. Thanks!

WorldLux

And even if they did there'd be "Weather" as justification. BA doesn't go into much detail. Even today's flights are cancelled due to "weather" despite that not strictly being the case.

etiene

Fair enough - thanks for that. I figured it was likely to be a weather brush-off whatever happened.

jonas123

How about if the cancellation was for technical reasons, but I was offered a flight on the same day but rejected it because no availability in the same cabin? Would I still get cancellation/delay compensation or would they say that they made a reasonable offer to re-accommodate, which I rejected?

Schwann

I know this isn't strictly BA related, but the quality of answers here are invaluable..

Just landed this morning from HKG on CX. My onward flight on BA from LHR-GOT was cancelled... so I gave up, got my luggage and went home as I was due to fly back to London tomorrow morning on another airline to end my ex-EU.

As it was all ticketed via CX, I rang them and asked them to refund whatever can be salvaged for the BA LHR-GOT portion of the ticket, and they are refusing to refund anything - not even taxes. They're only offering me rebooking, which doesn't really work.

I shall try again in a bit, but to be sure.. tHow would I calculate what is owed? FWIW my fare calculation is below.



Edit: As far as I can see, I would be due BA YQ of £21.50 (only one leg flown, so half of £43), and about £20 in passenger service charges, plus whatever CX works out to be the fare for the BA part of the leg.

corporate-wage-slave

If the cancellation was for technical reasons then the delay compensation would be potentially payable, but only if the WT aircraft would have been late too. If it wouild have got you on time/within the permitted margin, and you accepted it, you would have claimed the downgrade reimbursement, but I don't think you would be able to play both sides of that equation. On the other hand I would encourage you to claim anyway, just in case, but I wouldn't be optimistic.

jonas123

thanks - I'll give it a go, if only to get a data point

corporate-wage-slave

EC261 allows you to rebook on the next available service (available with seats in this context) or on a mutually agreed service thereafter. BA's policies usually meet that requirement quite well, in fact go slightly beyond it by allowing earlier departures, but you would need to talk to a Contact Centre or an airport ticketing agent to get that to happen, which I appreciate won't be easy at this stage.

Globaliser

FWIW, I had a look at the length of LHR-GOT as part of your SIN-HKG-LHR-GOT journey. The total length is 8,247 miles, of which LHR-GOT is 665 miles or 8%.

So if it were done on a blunt pro-rata basis of the total paid, that would be 8% of 50% of £661.51 = £26.46.

Obviously, any calculation ought to be more sophisticated than that. As an alternative, using today's figures the difference in TFC between GOT-LHR-HKG-SIN-HKG-LHR-GOT and GOT-LHR-HKG-SIN-HKG-LHR is £36.11. 8% of 50% of the fare paid is £18.04. Adding those two would get you £54.15.

stephem

I’ve spent my share of the last 36 hours in Heathrow and am now suffering the indignity of yet another delay as BA85 is now slated to leave a few hours late. I am a lwyer by trade and so a fan of deep noodling about causation. So I wanted to ask, at what point is a delay no longer attributable to the (small amount of) snow yesterday and instead due to BAs organizational incompetence? I’d love to claim the 300/600 for this delay and use it to cover part of the AUP to first. Any thoughts?

corporate-wage-slave

You would need to prove that the delay was avoidable by BA, or rather to deny your claim BA would have to prove that extraordinary circumstances applied. I don't rate your chances highly, but if it's an arguable case and you are OK to spend half a day in court pleading your case, you may get somewhere. I don't think it's the strongest case I've seen, however.

710 77345

What would be interesting would be to see the number of BA cancellations by day, vs all other airlines by day.