The 2017 BA compensation thread: Your guide to Regulation EC261/2004
#841
Join Date: Nov 2010
Posts: 5,585
I have just received the Ł218 compensation cheque for the disruption for my flight back from Bucharest on the day of the IT meltdown (I made it to Heathrow; my flight to Newcastle was cancelled).
It's really great to receive it. But why on earth have they made it payable to my 12 year old daughter, who was not on the trip, and has not been mentioned in the claim? She is on my household account, but that's all.
What a farce. I will be booking a business class fare from Manchester to Wellington tomorrow. I have asked my PA to cease the booking with BA; I will now travel Emirates on a Qantas flight code. I have had enough of this nonsense.
It's really great to receive it. But why on earth have they made it payable to my 12 year old daughter, who was not on the trip, and has not been mentioned in the claim? She is on my household account, but that's all.
What a farce. I will be booking a business class fare from Manchester to Wellington tomorrow. I have asked my PA to cease the booking with BA; I will now travel Emirates on a Qantas flight code. I have had enough of this nonsense.
#842
Join Date: Mar 2016
Programs: BAEC Silver
Posts: 253
help with downgrade compensation
The missus and I are booked on flights LHR-GIG-LHR. Outward leg (26/12/17) in J, return (01/01/18) in F. With the change of aircraft from a 4- to a 3-cabin model, downgraded to J on return leg. This is all part of a BA holiday, which includes hotel in Rio. In addition, we have so far only paid part of the total price.
Some questions before submitting my claim for downgrade according to EU261/2004, to check whether I've understood correctly.
(1) Obviously downgrade compensation only covers the leg for which we have actually been downgraded?
(2) Although EU261/2004 does not clearly state it, the 75% refund we are due on the leg is 75% of the base fare, exclusive of charges and taxes?
(3) Although BA dealt with the situation by cancelling the original flight in MMB, then re-booking us on a flight with the same flight number, I am sure that this is purely a matter of process and that they won’t at a later stage try to claim that we were the victims of a cancellation rather than being downgraded.
(4) I’m guessing that the compensation would simply be deducted from the outstanding amount to pay which would be simplest. Or would it not happen like that?
Thanks for any answers.
Some questions before submitting my claim for downgrade according to EU261/2004, to check whether I've understood correctly.
(1) Obviously downgrade compensation only covers the leg for which we have actually been downgraded?
(2) Although EU261/2004 does not clearly state it, the 75% refund we are due on the leg is 75% of the base fare, exclusive of charges and taxes?
(3) Although BA dealt with the situation by cancelling the original flight in MMB, then re-booking us on a flight with the same flight number, I am sure that this is purely a matter of process and that they won’t at a later stage try to claim that we were the victims of a cancellation rather than being downgraded.
(4) I’m guessing that the compensation would simply be deducted from the outstanding amount to pay which would be simplest. Or would it not happen like that?
Thanks for any answers.
#843
FlyerTalk Evangelist
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA
Posts: 10,103
1) Yes
2) 75% of the base fare and of non govt/airport tax (e.g. YQ)
3) Most likely, as the flight was not cancelled to begin with (same route/date/flight number)
4) Stumped.
2) 75% of the base fare and of non govt/airport tax (e.g. YQ)
3) Most likely, as the flight was not cancelled to begin with (same route/date/flight number)
4) Stumped.
#844
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,421
Given that you have only part paid the booking, has the ticket actually been issued yet?
If there has not been a ticket issued , then there will be no reimbursement due - in this case you should talk to BA holidays about repricing due to the change in cabin
If the ticket has been issued, then reimbursement would only become due after the flight has been taken, so would not be deducted from the amount still owing
If there has not been a ticket issued , then there will be no reimbursement due - in this case you should talk to BA holidays about repricing due to the change in cabin
If the ticket has been issued, then reimbursement would only become due after the flight has been taken, so would not be deducted from the amount still owing
#845
Join Date: Mar 2016
Programs: BAEC Silver
Posts: 253
Thanks.
So 75% of YQ as well? (or rather 75% of 50% of YQ, since only one leg).
So 75% of YQ as well? (or rather 75% of 50% of YQ, since only one leg).
#846
Join Date: Mar 2016
Programs: BAEC Silver
Posts: 253
Given that you have only part paid the booking, has the ticket actually been issued yet?
If there has not been a ticket issued , then there will be no reimbursement due - in this case you should talk to BA holidays about repricing due to the change in cabin
If the ticket has been issued, then reimbursement would only become due after the flight has been taken, so would not be deducted from the amount still owing
If there has not been a ticket issued , then there will be no reimbursement due - in this case you should talk to BA holidays about repricing due to the change in cabin
If the ticket has been issued, then reimbursement would only become due after the flight has been taken, so would not be deducted from the amount still owing
#847
FlyerTalk Evangelist
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA
Posts: 10,103
That 125- number would be the ticket number. Better to just deal with it when you return.
75% of YQ for that leg, technically there is no YQ ex-Brazil but BA doesn't like to admit that. I'd say it is 75% of 50% of YQ.
75% of YQ for that leg, technically there is no YQ ex-Brazil but BA doesn't like to admit that. I'd say it is 75% of 50% of YQ.
#848
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,421
It is only where the journey orginates from Brazil where there is no carrier surcharge
Assuming a simple non stop flight each way, should be 37.5% of the fare paid minus taxes since YQ is chsrged for each direction
#849
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,902
The missus and I are booked on flights LHR-GIG-LHR. Outward leg (26/12/17) in J, return (01/01/18) in F. With the change of aircraft from a 4- to a 3-cabin model, downgraded to J on return leg. This is all part of a BA holiday, which includes hotel in Rio. In addition, we have so far only paid part of the total price.
Some questions before submitting my claim for downgrade according to EU261/2004, to check whether I've understood correctly.
(1) Obviously downgrade compensation only covers the leg for which we have actually been downgraded?
(2) Although EU261/2004 does not clearly state it, the 75% refund we are due on the leg is 75% of the base fare, exclusive of charges and taxes?
(3) Although BA dealt with the situation by cancelling the original flight in MMB, then re-booking us on a flight with the same flight number, I am sure that this is purely a matter of process and that they won’t at a later stage try to claim that we were the victims of a cancellation rather than being downgraded.
(4) I’m guessing that the compensation would simply be deducted from the outstanding amount to pay which would be simplest. Or would it not happen like that?
Thanks for any answers.
Some questions before submitting my claim for downgrade according to EU261/2004, to check whether I've understood correctly.
(1) Obviously downgrade compensation only covers the leg for which we have actually been downgraded?
(2) Although EU261/2004 does not clearly state it, the 75% refund we are due on the leg is 75% of the base fare, exclusive of charges and taxes?
(3) Although BA dealt with the situation by cancelling the original flight in MMB, then re-booking us on a flight with the same flight number, I am sure that this is purely a matter of process and that they won’t at a later stage try to claim that we were the victims of a cancellation rather than being downgraded.
(4) I’m guessing that the compensation would simply be deducted from the outstanding amount to pay which would be simplest. Or would it not happen like that?
Thanks for any answers.
#851
Join Date: Sep 2006
Location: NE England
Programs: BAEC Gold; Priority Club Gold
Posts: 448
So an update on my post above (#840) about them sending my compensation to my 12 year old daughter.
I left a message via the Gold Line last night. They wrote this morning to say that the cheque will be reissued. BUT the email was sent to my daughter (not to me) and the email said that the cheque will be reissued to her. They thanked for being a Bronze member (which she is). I am not.
So will she now get another cheque?
I have written to them to point out their error and to ask if they consider that, by informing my daughter about my travel history, they have committed a data breach. No reply so far.
I left a message via the Gold Line last night. They wrote this morning to say that the cheque will be reissued. BUT the email was sent to my daughter (not to me) and the email said that the cheque will be reissued to her. They thanked for being a Bronze member (which she is). I am not.
So will she now get another cheque?
I have written to them to point out their error and to ask if they consider that, by informing my daughter about my travel history, they have committed a data breach. No reply so far.
#852
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,465
The missus and I are booked on flights LHR-GIG-LHR. Outward leg (26/12/17) in J, return (01/01/18) in F. With the change of aircraft from a 4- to a 3-cabin model, downgraded to J on return leg. This is all part of a BA holiday, which includes hotel in Rio. In addition, we have so far only paid part of the total price.
On the other hand, because it is part of the Tour Package Regulations, you may get a sympathetic hearing in terms of not getting what you paid for. I would start with BA Holidays on the telephone first to see what they can do to remedy this.
#853
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,421
So an update on my post above (#840) about them sending my compensation to my 12 year old daughter.
I left a message via the Gold Line last night. They wrote this morning to say that the cheque will be reissued. BUT the email was sent to my daughter (not to me) and the email said that the cheque will be reissued to her. They thanked for being a Bronze member (which she is). I am not.
So will she now get another cheque?
I have written to them to point out their error and to ask if they consider that, by informing my daughter about my travel history, they have committed a data breach. No reply so far.
I left a message via the Gold Line last night. They wrote this morning to say that the cheque will be reissued. BUT the email was sent to my daughter (not to me) and the email said that the cheque will be reissued to her. They thanked for being a Bronze member (which she is). I am not.
So will she now get another cheque?
I have written to them to point out their error and to ask if they consider that, by informing my daughter about my travel history, they have committed a data breach. No reply so far.
#854
Join Date: Mar 2016
Programs: BAEC Silver
Posts: 253
Traditionally when BA substitutes an aircraft without a First, they treat it as a cancellation rather than as a downgrade. I doubt you will get the 75% unless you are prepared to escalate it beyond BA and even then it's not a done deal, there have been big arguments in previous years' threads about this point.
On the other hand, because it is part of the Tour Package Regulations, you may get a sympathetic hearing in terms of not getting what you paid for. I would start with BA Holidays on the telephone first to see what they can do to remedy this.
On the other hand, because it is part of the Tour Package Regulations, you may get a sympathetic hearing in terms of not getting what you paid for. I would start with BA Holidays on the telephone first to see what they can do to remedy this.
I'll take your advice and start with BA Holidays. As things stand, the total amount to be paid hasn't changed, even though the class of travel has.
#855
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,421
Traditionally when BA substitutes an aircraft without a First, they treat it as a cancellation rather than as a downgrade. I doubt you will get the 75% unless you are prepared to escalate it beyond BA and even then it's not a done deal, there have been big arguments in previous years' threads about this point.
On the other hand, because it is part of the Tour Package Regulations, you may get a sympathetic hearing in terms of not getting what you paid for. I would start with BA Holidays on the telephone first to see what they can do to remedy this.
On the other hand, because it is part of the Tour Package Regulations, you may get a sympathetic hearing in terms of not getting what you paid for. I would start with BA Holidays on the telephone first to see what they can do to remedy this.
If an operating air carrier places a passenger in a class lower than that for which the ticket was purchased, it shall within seven days, by the means provided for in Article 7(3) reimburse
If the person has a 1st class ticket and BA cancels the flight and rebooks, it will still be placing the passenger in a class lower than for which the ticket was purchased