The 2017 BA compensation thread: Your guide to Regulation EC261/2004
Jun 9, 2017, 11:08 am
#826
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Just got off the phone from a BA rep, offering my €250 compensation under EU261 for my cancelled flight (BA428 LHR - AMS).
However, they have refused my second claim for BA429 AMS - LHR (was flying back-to-back on a separate booking) as I could not have been physically present at the airport, as my previous flight was cancelled.
This feels a bit unfair to me, as I could not legitimately be at the airport due to my previous flight being cancelled, even if was on a separate booking. Should I bother appealing?
However, they have refused my second claim for BA429 AMS - LHR (was flying back-to-back on a separate booking) as I could not have been physically present at the airport, as my previous flight was cancelled.
This feels a bit unfair to me, as I could not legitimately be at the airport due to my previous flight being cancelled, even if was on a separate booking. Should I bother appealing?
Jun 9, 2017, 11:21 am
#827
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I am surprised they would have even checked the claimant's prior bookings to understand whether they could have made the flight, unless it was specifically mentioned in the claim.
Jun 9, 2017, 12:06 pm
#828
Join Date: Aug 2016
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Had e-mail confirming my compensation payout. Claim was submitted on 1st June.
Jun 9, 2017, 12:16 pm
#829
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Jun 9, 2017, 1:23 pm
#830
Join Date: May 2013
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Many thanks @RandomStan @simons1 @Steve_ZA @stargold and @Dave Noble for your input and advice :
The flight code was BA0528
I will follow up with Iberia (Express) and report back.
I found this interesting piece of info: https://www.claimair.com/blog/how-to-get-compensations-from-codis leshare-flight/
I also had a deep look into the EC261 text and it looks that the operating carrier is to blame: http://eur-lex.europa.eu/legal-conte...4R0261&from=EN
On a related note, another interesting piece to the jigsaw: As per my original post, BA agreed to pay my food and train expenses and they also sorted out the hotel accommodation for a Yorkshire family I randomly met at my re-booked flight (they were also booked at my cancelled flight)… why BA paid those when they claim Iberia Express is liable?
Thanks
The flight code was BA0528
I will follow up with Iberia (Express) and report back.
I found this interesting piece of info: https://www.claimair.com/blog/how-to-get-compensations-from-codis leshare-flight/
So, who you should claim to when your flight gets delayed, cancelled, your baggage gets lost or you are bumped off of the flight? Marketing airline? Operating airline? My answer is – once your flight is covered by the legislation, you can claim to whoever you want. That’s another advantage of codeshare – both operating and marketing carriers share their responsibilities and whoever you choose to claim to, they must pay attention to your complaint.
However, there is another bad airlines’ common practice you should be aware of. Once you claim your rights to operating carrier whilst you had previously entered a contract with marketing carrier, you could be quickly wrongfully rejected by the operating carrier with an explanation that only marketing carrier is responsible because of your agreement. Sometimes it’s like fighting with windmills so my recommendation is to claim your rights to the airline you entered a contract with. According to the statistics, the amount of rejections is lower if you accomplish it this way so your complaint can be at least processed faster.
Any thoughts on the above quote?However, there is another bad airlines’ common practice you should be aware of. Once you claim your rights to operating carrier whilst you had previously entered a contract with marketing carrier, you could be quickly wrongfully rejected by the operating carrier with an explanation that only marketing carrier is responsible because of your agreement. Sometimes it’s like fighting with windmills so my recommendation is to claim your rights to the airline you entered a contract with. According to the statistics, the amount of rejections is lower if you accomplish it this way so your complaint can be at least processed faster.
I also had a deep look into the EC261 text and it looks that the operating carrier is to blame: http://eur-lex.europa.eu/legal-conte...4R0261&from=EN
On a related note, another interesting piece to the jigsaw: As per my original post, BA agreed to pay my food and train expenses and they also sorted out the hotel accommodation for a Yorkshire family I randomly met at my re-booked flight (they were also booked at my cancelled flight)… why BA paid those when they claim Iberia Express is liable?
Thanks
Jun 9, 2017, 1:56 pm
#832
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Jun 9, 2017, 2:12 pm
#833
Join Date: Mar 2009
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Was on LHR-LBA (BA1342) today, was an utter shambles. Pilot was great in the end and made sure we arrived 10 mins before the 3hr compensation kicked in. Door was open but still had to wait 10min to be escorted to the terminal.
First aircraft went tech with a brake issue and then swapped to another a319, which had catering loaded. But still no sandwiches available with a near 3hr delay. So much for care of duty. BOB got to row 14 before told to stop. Ran out of Gin & tonic too....
First aircraft went tech with a brake issue and then swapped to another a319, which had catering loaded. But still no sandwiches available with a near 3hr delay. So much for care of duty. BOB got to row 14 before told to stop. Ran out of Gin & tonic too....
Jun 9, 2017, 2:21 pm
#834
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Was on LHR-LBA (BA1342) today, was an utter shambles. Pilot was great in the end and made sure we arrived 10 mins before the 3hr compensation kicked in. Door was open but still had to wait 10min to be escorted to the terminal.
First aircraft went tech with a brake issue and then swapped to another a319, which had catering loaded. But still no sandwiches available with a near 3hr delay. So much for care of duty. BOB got to row 14 before told to stop. Ran out of Gin & tonic too....
First aircraft went tech with a brake issue and then swapped to another a319, which had catering loaded. But still no sandwiches available with a near 3hr delay. So much for care of duty. BOB got to row 14 before told to stop. Ran out of Gin & tonic too....
The lack of drinks to give when heavily delayed is something I noticed myself a few months ago on a similarly delayed domestic flight - the cabin crew couldn't do much. The slowness of service BoB is definately something which has been noted many times on teh other threads.
Jun 9, 2017, 2:26 pm
#835
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I saw the flight was delayed but hadn't heard why, the lounge agent at LBA mentioned the delay when I arrived for the evening flight . As noted by some BA pilots they really don't care about EC261 so I don't think there would be any conspiracy to ensure arrival before it kicks in. At LBA they do have to set up the path direct to tech baggage hall and avoid immigration or other arriving and departing passengers - that can take a few minutes if you are unlucky but so far I haven't had to wait 10 minutes like you.
The lack of drinks to give when heavily delayed is something I noticed myself a few months ago on a similarly delayed domestic flight - the cabin crew couldn't do much. The slowness of service BoB is definately something which has been noted many times on teh other threads.
The lack of drinks to give when heavily delayed is something I noticed myself a few months ago on a similarly delayed domestic flight - the cabin crew couldn't do much. The slowness of service BoB is definately something which has been noted many times on teh other threads.
Last time I bother with LON-LBA, stick with the train.
Tho I hear Doncaster flights are starting soon
Jun 9, 2017, 2:32 pm
#836
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Ive read before that pilots don't really care if they trigger comp and I'm sure they were doing their best to get us there as quickly as possible but with the near 10-15 min delay from doors opening to disembarking it does raise questions.
Last time I bother with LON-LBA, stick with the train.
Tho I hear Doncaster flights are starting soon
Last time I bother with LON-LBA, stick with the train.
Tho I hear Doncaster flights are starting soon
To be fair after plenty of experience on LBA flights over the last 4 years I can say that the amount of times I have been delayed for over 2 hours is probably in low single digits. Also your exit at LBA is a bit unusual - am usually out and waiting for the shuttle to the car park within fairly short order after landing - as you noticed the taxi distances are not long at LBA and the ground staff are usually quite efficient at getting the airbridge attached.
Anyway, hopefully you will be tempted back despite this crap experience
Last edited by KARFA; Jun 9, 2017 at 2:40 pm
Jun 9, 2017, 2:32 pm
#837
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It's not doors opening that matters but the time passengers can leave the plane. So if it takes 10 mins to sort that out and that takes you over the EU161 delay time limits then EU261 becomes due.
Jun 9, 2017, 2:38 pm
#838
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I'll let BA know my disappointment, tho doubt EU261 will be offered, being based part time in Sheffield both MAN & LBA don't really compete with the train anyway, think today is the final nail in the domestic BA cofin.
Have a MAN-LCY on Sunday, will see how the security queue is this week....
Have a MAN-LCY on Sunday, will see how the security queue is this week....
Jun 9, 2017, 2:39 pm
#839
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Results from https://www.ExpertFlyer.com
Code:
Flight Status Search:
Departing on 09/06/17
Flying BA flight 1342
Flight Status Depart Location Depart Date Reliability Arrive Location Arrive Date
LHR Scheduled: 09/06/17 12:45 PM LBA Scheduled: 09/06/17 1:50 PM
BA 1342 Landed Term: 5 Estimated: 09/06/17 3:23 PM 87% / 10m Term: Estimated: 09/06/17 4:30 PM
Gate: A9 Actual: 09/06/17 3:23 PM Gate: Actual: 09/06/17 4:30 PM
Comments:
"DOBA1342/09JUN
* OPERATIONAL FLIGHT INFO * BA1342 0 FR 09JUN17
CITY INFO HOUR (LOCAL)
LHR ESTIMATED TIME OF DEPARTURE 1515
DELAY ZO
LEFT THE GATE 1523
TOOK OFF 1553
ESTIMATED TIME OF ARRIVAL 1636 LBA
LBA AIRCRAFT LANDED 1627
ARRIVED 1630
*1A PLANNED FLIGHT INFO* BA1342 0 FR 09JUN17
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
LHR 1245 FR JCDRI/M YB/G 319 1:05
HKMLVNQOSG/G
LBA 1350 FR 1:05
COMMENTS-
1.LHR LBA - MEMBER OF ONEWORLD
2.LHR LBA - DEPARTS TERMINAL 5
3.LHR LBA - 9/ NON-SMOKING
4.LHR LBA - ET/ ELECTRONIC TKT CANDIDATE
5.LHR LBA - DIGITAL PHOTOGRAPH TAKEN BY SECURITY ON DEPARTURE
6.LHR LBA - CO2/PAX* 64.79 KG ECO, 64.79 KG PRE
(*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR
CONFIGURATION-
319 C 24 M 107
>"
Jun 11, 2017, 12:30 pm
#840
Join Date: Sep 2006
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I have just received the £218 compensation cheque for the disruption for my flight back from Bucharest on the day of the IT meltdown (I made it to Heathrow; my flight to Newcastle was cancelled).
It's really great to receive it. But why on earth have they made it payable to my 12 year old daughter, who was not on the trip, and has not been mentioned in the claim? She is on my household account, but that's all.
What a farce. I will be booking a business class fare from Manchester to Wellington tomorrow. I have asked my PA to cease the booking with BA; I will now travel Emirates on a Qantas flight code. I have had enough of this nonsense.
It's really great to receive it. But why on earth have they made it payable to my 12 year old daughter, who was not on the trip, and has not been mentioned in the claim? She is on my household account, but that's all.
What a farce. I will be booking a business class fare from Manchester to Wellington tomorrow. I have asked my PA to cease the booking with BA; I will now travel Emirates on a Qantas flight code. I have had enough of this nonsense.