The 2017 BA compensation thread: Your guide to Regulation EC261/2004
#76
Join Date: Nov 2010
Posts: 160
Airlines always have control over your booking, however, they do not touch other then when they change schedules etc. They then notify TA (or you if you booked directly with them). So in your case, if they can prove that they contacted your TA on time, they are out of EC, IMHO. You will now have to take it with the TA and seek compensation from TA.
I did ask for proof of contacting the TA however they glossed over that part of my response. If it is the case that the TA is at fault, are there any ways of getting compensation off them?
#77
Join Date: Oct 2007
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To be honest, if I read it correctly, after all you were 4 hours and 14 minutes late. I think you should be glad that it was not much worse and suck it up... I doubt you will get anything from TA - most probably they will claim they tried to contact you and could not reach you, bla, bla...
Perhaps you should actually be grateful that BA let you fly at all...
Perhaps you should actually be grateful that BA let you fly at all...
#78
Join Date: Nov 2010
Posts: 160
To be honest, if I read it correctly, after all you were 4 hours and 14 minutes late. I think you should be glad that it was not much worse and suck it up... I doubt you will get anything from TA - most probably they will claim they tried to contact you and could not reach you, bla, bla...
Perhaps you should actually be grateful that BA let you fly at all...
Perhaps you should actually be grateful that BA let you fly at all...
If we are now at a place where we should just suck up this behaviour from BA and move on and be grateful, I worry.
I wouldn't be pursuing this so much if the communication had been better but it wasn't and they had plenty of ways to inform me before simply deleting my flights.
#79
Join Date: Oct 2007
Location: Tasmania, Australia
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Have the enhancements really reached a point where we have to be grateful for an airline we booked a ticket on letting us fly with them and that's all we expect? Should we disregard arriving 4 hours late, being informed 11 days before travel and having to spend 5 hours on the phone before said airline takes responsibility and does what they should have done anyway?
If we are now at a place where we should just suck up this behaviour from BA and move on and be grateful, I worry.
I wouldn't be pursuing this so much if the communication had been better but it wasn't and they had plenty of ways to inform me before simply deleting my flights.
If we are now at a place where we should just suck up this behaviour from BA and move on and be grateful, I worry.
I wouldn't be pursuing this so much if the communication had been better but it wasn't and they had plenty of ways to inform me before simply deleting my flights.
Also, according to your own thread (http://www.flyertalk.com/forum/briti...n-lhr-ncl.html) you had concerns about the whole itinerary since November 25. Why didn't you ask your TA?
My TA notifies me via e-mail and via SMS about any change, even 5 minute rescheduling that does not have any impact on my travel.
#80
Does anyone know why the BA 32 from HKG is showing 15 hour delay to departure today and whether this is potentially within eu261 reasons?
#81
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The £50 guideline for the taxi element is still in place. This is dodgy if there is no reasonable public transport option or it is late at night. If you initiated the change - or suggested the reroute - then it's on your account. If BA made the change they can try the £50 limit, but they have been known to pay more when challenged (usually over the telephone). If there is no reasonable public transport option AND it was a BA initiated change, I doubt it would stand up in court.
I don't know if they would pay HEX and say £20 of Uber, I suspect they would.
I don't know if they would pay HEX and say £20 of Uber, I suspect they would.
#82
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Consequently BA32 on 15 January has been delayed from 2330-0445+1 to an estimated departure of 16 January at 1400, arriving at LHR on 16 January at 1915.
This post says "ZO" means "operational": http://www.flyertalk.com/forum/27135203-post17.html
#83
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Originally Posted by EC261
4. The burden of proof concerning the questions as to whether and when the passenger has been informed of the cancellation of the flight shall rest with the operating air carrier.
The sideshow that may come into this was that the MCT failure was, if I've understood correctly, due to changes by both AA and BA to the original timetable. I'm interpreting BA as being the operating airline since it is their, rather silly, MCT that is at play here, and it was their rules that made a perfectly sensible connection unviable.
#84
Join Date: Aug 2015
Posts: 13
A request for help...
Hi all,
I've been lurking these forum for some time. I'm in need of your collective wisdom to check my facts, and my understanding of the EC 261/2004 framework.
I started my journey from MAD on the BA457 in CE which was due in at LHR at 12:35 GMT, and connecting onto the BA173 to JFK in First departing at 13:55 GMT and arriving 17:15 Eastern . (In hindsight, looking at the flight status for today’s BA flights from MAD to LHR it is not pretty; there are a tonne of cancellations!)
The flight turned around back for MAD about 2/3rd way in and we arrived back in MAD around 14.20 local, due to a technical issue on the wing / de-icing system around the engine(?)
I spoke to the GGL team as soon as we touched down at MAD (to •••••• and ••••• separately) and they were excellent. They held seats across a raft of flights departing MAD to LHR, specifically the 14:55 (IB3172), the 15:50 (BA7058 operated by Iberia) and the 16:40 (BA7056 operated by Iberia) and also held connecting flights to JFK.
Meanwhile, the captain spoke to the passengers, stating that the flight would hopefully be leaving in an hour, and that all passengers who were connecting were being looked after by the Heathrow reconnections team and that if you had connections, to stay in your seat and not deplane. I decided to go against this advice on the personal advice of the CSD/Purser who said that the likelihood of the BA457 taking off any time soon was about 1-2%, and that if the GGL team were assisting me, they were my best bet.
I missed the IB3172 but managed, with about 2 mins spare, to board the BA7058 after having the Iberia reissue the ticket for the new MAD-LHR flight. (As an aside, it has been a long time since I have flown Iberia but I must have lucked out as I flew the daily A330. The food was great, so too were the crew and the seat is well… just a little bit better than CE! It was a restful surprise.
Back to the point…
I landed into LHR at 17:13 and doors were open by 17:28 at T5C. The next flight to JFK was the BA179 departing at 18:00. I was at flight connections in T5A by 17:35.
The connections team leader (••••••••• ••••••••••) called the TSR(not sure what this?) at the gate to see if they could hold the flight and the TSR (••••• [last name unknown]) correctly called that since I would be a technically late passenger, he would not delay an on-time flight. Can’t argue with that one bit.
I was finally re-booked on to the BA183 departing at 19:55 due in to JFK at 22:50 Eastern
I’ve completely missed this evening’s events that I am meant to be in NYC for…
If I have understood what has been contributed to the board, I think I would qualify for €600 compensation due to arriving in JFK at 22:50 as opposed to 17:15 which is more than the 3 hours. Is this correct? Would it be fair to say that is all that is possible to claim for? I don’t think I qualify for anything else on the basis that I am not abandoning the trip in its entirety.
I welcome your thoughts.
Best, and thank you in advance.
FlyingRabbit
I've been lurking these forum for some time. I'm in need of your collective wisdom to check my facts, and my understanding of the EC 261/2004 framework.
I started my journey from MAD on the BA457 in CE which was due in at LHR at 12:35 GMT, and connecting onto the BA173 to JFK in First departing at 13:55 GMT and arriving 17:15 Eastern . (In hindsight, looking at the flight status for today’s BA flights from MAD to LHR it is not pretty; there are a tonne of cancellations!)
The flight turned around back for MAD about 2/3rd way in and we arrived back in MAD around 14.20 local, due to a technical issue on the wing / de-icing system around the engine(?)
I spoke to the GGL team as soon as we touched down at MAD (to •••••• and ••••• separately) and they were excellent. They held seats across a raft of flights departing MAD to LHR, specifically the 14:55 (IB3172), the 15:50 (BA7058 operated by Iberia) and the 16:40 (BA7056 operated by Iberia) and also held connecting flights to JFK.
Meanwhile, the captain spoke to the passengers, stating that the flight would hopefully be leaving in an hour, and that all passengers who were connecting were being looked after by the Heathrow reconnections team and that if you had connections, to stay in your seat and not deplane. I decided to go against this advice on the personal advice of the CSD/Purser who said that the likelihood of the BA457 taking off any time soon was about 1-2%, and that if the GGL team were assisting me, they were my best bet.
I missed the IB3172 but managed, with about 2 mins spare, to board the BA7058 after having the Iberia reissue the ticket for the new MAD-LHR flight. (As an aside, it has been a long time since I have flown Iberia but I must have lucked out as I flew the daily A330. The food was great, so too were the crew and the seat is well… just a little bit better than CE! It was a restful surprise.
Back to the point…
I landed into LHR at 17:13 and doors were open by 17:28 at T5C. The next flight to JFK was the BA179 departing at 18:00. I was at flight connections in T5A by 17:35.
The connections team leader (••••••••• ••••••••••) called the TSR(not sure what this?) at the gate to see if they could hold the flight and the TSR (••••• [last name unknown]) correctly called that since I would be a technically late passenger, he would not delay an on-time flight. Can’t argue with that one bit.
I was finally re-booked on to the BA183 departing at 19:55 due in to JFK at 22:50 Eastern
I’ve completely missed this evening’s events that I am meant to be in NYC for…
If I have understood what has been contributed to the board, I think I would qualify for €600 compensation due to arriving in JFK at 22:50 as opposed to 17:15 which is more than the 3 hours. Is this correct? Would it be fair to say that is all that is possible to claim for? I don’t think I qualify for anything else on the basis that I am not abandoning the trip in its entirety.
I welcome your thoughts.
Best, and thank you in advance.
FlyingRabbit
Last edited by Prospero; Jan 16, 2017 at 1:49 pm Reason: edit out staff names per FT rules
#85
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
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If I have understood what has been contributed to the board, I think I would qualify for €600 compensation due to arriving in JFK at 22:50 as opposed to 17:15 which is more than the 3 hours. Is this correct? Would it be fair to say that is all that is possible to claim for? I don’t think I qualify for anything else on the basis that I am not abandoning the trip in its entirety.
#86
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It is strange that a plane would turn around 2/3rd into the flight when it would have been quicker (and safer?) to continue on to LHR.
That might be a point you should keep in reserve should BA/IB start to quibble about your claim.
That might be a point you should keep in reserve should BA/IB start to quibble about your claim.
#87
Also, we weren't 2/3rd into the flight (although it certainly felt like it!). It was 45 min back to Madrid from the turnaround point.
#88
Join Date: Jul 2011
Location: UK/France
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Rabbit,
Yes you should be entitled as you were more than 3 hours late at your final destination.
Only if BA argued exceptional circumstances for the MAD LHR element (which would semi automatically carry forward to any connections) would you not and it is very rare these days for technical issues to be exempted.
Yes you should be entitled as you were more than 3 hours late at your final destination.
Only if BA argued exceptional circumstances for the MAD LHR element (which would semi automatically carry forward to any connections) would you not and it is very rare these days for technical issues to be exempted.
#89
Join Date: Aug 2015
Posts: 13
Thank you all very much for your advice - I will have a go and I shall report back with my outcome in due course.
Many thanks.
Many thanks.
#90
Join Date: Nov 2010
Posts: 5,596
Perhaps not.If the engine anti ice system had failed,the aircraft would need to be in clear air at 10 degrees or lower.That might not be possible at LHR,but quite possible at MAD.