Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Reload this Page >

The 2017 BA compensation thread: Your guide to Regulation EC261/2004

The 2017 BA compensation thread: Your guide to Regulation EC261/2004

Closed Thread

Old Mar 9, 17, 7:25 am
  #256  
 
Join Date: Mar 2017
Programs: BA Silver
Posts: 53
Originally Posted by Tafflyer View Post
Yes, that's why I'm unsure. But I was supposed to have a 20 hour layover including an evening in London which has now been wiped out as well as non refundable car hire and hotels which will be lost. Now, my Amex insurance may well cover those, but it is still a PITA.

They have given no reason, just a text message to go to MMB and accept the rebooking, which when I tried to do does not actually show any choice in the matter.

All a bit shoddy really.
Ask BA to put you on an earlier flight from AMS instead of later? 1445 BA2761 for example.
1210mk2 is offline  
Old Mar 9, 17, 7:30 am
  #257  
 
Join Date: Jun 2008
Posts: 1,350
Originally Posted by Tafflyer View Post
... does not actually show any choice in the matter.....
That's not in accordance with Article 8.
richardwft is offline  
Old Mar 9, 17, 8:55 am
  #258  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
2019 FlyerTalk Awards
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 37,332
Originally Posted by Tafflyer View Post
They have given no reason, just a text message to go to MMB and accept the rebooking, which when I tried to do does not actually show any choice in the matter.

All a bit shoddy really.
Yes, I can see what you are getting at there, though some of us are grateful that option exists at all: it never used to be available, and with mass irrops it could be very frustrating, often impossible, to sort something out. Ideally the App would indeed list several options, as happens with Plus Fares, but rest assured, if you call BA other options are available to you.

As for what you could do, and this isn't EC261 related, but if you accepted the late AMS service and then used a taxi to get to LHR, you would get at least 50 of that back, on the basis that it was now too late to use public transport. Having said that, public transport is now operates 24 hours a day between those airports.
corporate-wage-slave is offline  
Old Mar 9, 17, 9:06 am
  #259  
2019 FlyerTalk Awards
 
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat, SPG Gold
Posts: 2,720
I called the gold line and they claimed to have no information on why the flight was cancelled.

Originally Posted by 1210mk2 View Post
Ask BA to put you on an earlier flight from AMS instead of later? 1445 BA2761 for example.
They did offer but we arrive in AMS on separate tickets at 14:25. Plenty of time for the booked flight but not that one. Nothing else to LGW until 21:15

Originally Posted by richardwft View Post
That's not in accordance with Article 8.
No, it's not. I called a different agent and now rebooked on Saturday to LHR instead of LGW to connect straight on to our ORD flight at 15:45. (Via the CCR, of course

We have abandoned our plans for a night out tomorrow, cancelled the hire car and hotel and booked a hotel at AMS instead. A probably un-claimable 200, thanks BA. Hey ho, could be worse.
Tafflyer is offline  
Old Mar 9, 17, 9:14 am
  #260  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
2019 FlyerTalk Awards
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 37,332
Originally Posted by Tafflyer View Post
I called the gold line and they claimed to have no information on why the flight was cancelled.
Crew shortage at LGW is what I was told.
corporate-wage-slave is offline  
Old Mar 9, 17, 9:40 am
  #261  
2019 FlyerTalk Awards
 
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat, SPG Gold
Posts: 2,720
Originally Posted by corporate-wage-slave View Post
Crew shortage at LGW is what I was told.
So they've taken Eurofleet to plug gaps due to the MF strike and it's backfired ?

So, to return to my original question. If I specifically booked Friday AMS-LGW with an overnight stop and an onward flight the following afternoon from another airport (LHR), is the cancellation of the first flight relevant for EU261 purposes. Is the difference between a transfer (<24hours) and a stopover (>24hours) as airlines define it relevant for EU261 ?

I assume probably not, but wanted to ask the forums opinion.
Tafflyer is offline  
Old Mar 9, 17, 10:20 am
  #262  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
2019 FlyerTalk Awards
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 37,332
Originally Posted by Tafflyer View Post
So, to return to my original question. If I specifically booked Friday AMS-LGW with an overnight stop and an onward flight the following afternoon from another airport (LHR), is the cancellation of the first flight relevant for EU261 purposes. Is the difference between a transfer (<24hours) and a stopover (>24hours) as airlines define it relevant for EU261 ?

I assume probably not, but wanted to ask the forums opinion.
That was why I prefaced by earlier reply with the question on whether it was one booking. The wording of the Regulation doesn't make a precise distinction on this, but if it got to court I'm sure the airlines would have plenty of evidence to say you are connecting and therefore it's not 2 trips here. If connecting it's the arrival time that matters. Ironically, if you had been rebooked on to an earlier flight from AMS to London, then you would have had a claim at the 50% rate, so long as it was more than an hour earlier. I actually see this as the Regulation acting as intended. I can see from your perspective it got in the way of your plans at the London end, but that's consequential losses which airlines don't normally cover in any circumstances.
corporate-wage-slave is offline  
Old Mar 9, 17, 4:26 pm
  #263  
2019 FlyerTalk Awards
 
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat, SPG Gold
Posts: 2,720
Originally Posted by corporate-wage-slave View Post
That was why I prefaced by earlier reply with the question on whether it was one booking. The wording of the Regulation doesn't make a precise distinction on this, but if it got to court I'm sure the airlines would have plenty of evidence to say you are connecting and therefore it's not 2 trips here. If connecting it's the arrival time that matters. Ironically, if you had been rebooked on to an earlier flight from AMS to London, then you would have had a claim at the 50% rate, so long as it was more than an hour earlier. I actually see this as the Regulation acting as intended. I can see from your perspective it got in the way of your plans at the London end, but that's consequential losses which airlines don't normally cover in any circumstances.
Yes, it's first world problems that I'll miss the night out planned tomorrow and spend it in Amsterdam instead. It does irk me to hear it is because of crew shortages which to me basically means poor planning by BA has screwed me up and I have little to no comeback. But as I said before, there are worse things.
Tafflyer is offline  
Old Mar 9, 17, 5:11 pm
  #264  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
2019 FlyerTalk Awards
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 37,332
Originally Posted by Tafflyer View Post
Yes, it's first world problems that I'll miss the night out planned tomorrow and spend it in Amsterdam instead. It does irk me to hear it is because of crew shortages which to me basically means poor planning by BA has screwed me up and I have little to no comeback. But as I said before, there are worse things.
I've had further clarification on the crew situation at LGW: it's not so much they are short staffed, it's more to do with the French strikes, which have a heavy impact on flight timings from LGW, e.g. ACE-LGW 2 hours late on Thursday, ditto the BCN services. The AMS service on Friday is the only cancellation, so far.
corporate-wage-slave is offline  
Old Mar 9, 17, 5:35 pm
  #265  
 
Join Date: Nov 2010
Posts: 3,708
Originally Posted by 1210mk2 View Post
Sure, I assume the same. The Saturday night arrival of BA1336 should have been 1845, flight stats reports it arrived gate at 2010. Thats only 1hr 25 min late. Not that major. The sunday morning departure of BA1321 was 0750. I have no idea what rest time is needed but surely 12hrs is enough. On arrival at check at 0630 I was told out right there is a 2hr delay on the flight due to crew rest.

What concerns me is Saturday the 11th was one of the strike days. So could they use this as an excuse not to pay me? Strike knock on effect?
If the previous duty exceeded 12 hours,then crew rest would be the same as that duty.So it may well exceed 12 hours,and is non negotiable.Enforced by the CAA.
rapidex is offline  
Old Mar 9, 17, 6:03 pm
  #266  
 
Join Date: Nov 2009
Location: East Berlin
Posts: 1,449
Does the Regulation cover industrial action?

I'm due to fly to Tallinn and I received a text message about an hour ago to say that my AY flight between HEL-TLL is cancelled due to a strike.

Palmer

Last edited by Palmer; Mar 9, 17 at 6:19 pm
Palmer is offline  
Old Mar 9, 17, 6:05 pm
  #267  
 
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,735
Strikes are specifically listed as extraordinary, so not much joy.
vbroucek is offline  
Old Mar 9, 17, 6:16 pm
  #268  
 
Join Date: Nov 2009
Location: East Berlin
Posts: 1,449
Originally Posted by vbroucek View Post
Strikes are specifically listed as extraordinary, so not much joy.
No worries. Thank you for your quick response.

I checked alternative flights and I called Finnair. They've moved me onto a later flight. All done within a few minutes, as you can see.

Palmer
Palmer is offline  
Old Mar 10, 17, 2:34 am
  #269  
 
Join Date: Jun 2008
Posts: 1,350
Originally Posted by vbroucek View Post
Strikes are specifically listed as extraordinary, so not much joy.
including strikes by airlines' own employees and employees of others who have a principal-agent relationship with airlines?
richardwft is offline  
Old Mar 10, 17, 2:38 am
  #270  
 
Join Date: Jun 2008
Posts: 1,350
Originally Posted by Tafflyer View Post
....un-claimable 200, thanks BA. Hey ho, could be worse.
If you can spend them, ask for a stack of Avios.
richardwft is offline  

Thread Tools
Search this Thread