The 2017 BA compensation thread: Your guide to Regulation EC261/2004
#1681
Join Date: Oct 2014
Location: London, UK
Programs: BAEC Silver, Hilton Diamond
Posts: 26
The Captain didn't mention any collisions or anything so I'm quite suspicious of them saying that it "Wasn't us that caused the damage, so we're not liable".
Does anyone know who BA sub out to handle ground ops in T5? (Assuming that they do sub out and not employ their own ground crew. But if they subbed out, then it's a company still under their control IMO)
#1682
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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They don't contract out ground handling. There are other ground handling companies around LHR, but BA use their staff in T5 for almost all activities.
#1683
Original Member
Join Date: May 1998
Location: Northern England
Posts: 1,531
Many thanks for this information, I think it does give people a clear expectation as to what to expect. I recent update from someone going the CEDR route (in terms of timing) would also be useful, but I suspect actually MCOL may currently be the faster route at the moment. I think you were perhaps a bit kind to BA in the first few weeks, I think it is reasonable to wait (say) 3 weeks to get BA's response, but thereafter you may as well give them 16 days to settle in full.
Initial EC claim via BA website. 3rd Sept 2017
Response from BA saying No. 7 Sept 2017
Letter before action. 15 Sept 2017
Response from BA saying no, go to CEDR. 25 Sept 2017
CEDR raise 1st oct 2017
Accepted by CEDR 19th Oct 2017
Defense from BA submitted 8 Nov 2017
Preparing response to BA defense at the moment.
#1684
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Currently
Initial EC claim via BA website. 3rd Sept 2017
Response from BA saying No. 7 Sept 2017
Letter before action. 15 Sept 2017
Response from BA saying no, go to CEDR. 25 Sept 2017
CEDR raise 1st oct 2017
Accepted by CEDR 19th Oct 2017
Defense from BA submitted 8 Nov 2017
Preparing response to BA defense at the moment.
Initial EC claim via BA website. 3rd Sept 2017
Response from BA saying No. 7 Sept 2017
Letter before action. 15 Sept 2017
Response from BA saying no, go to CEDR. 25 Sept 2017
CEDR raise 1st oct 2017
Accepted by CEDR 19th Oct 2017
Defense from BA submitted 8 Nov 2017
Preparing response to BA defense at the moment.
#1685
Original Member
Join Date: May 1998
Location: Northern England
Posts: 1,531
CWS
Just for completeness, I did receive from CEDR on the 16th Oct an acknowledgement that they were busy and that the normal 2 weeks to respond was not going to be met.
Just for completeness, I did receive from CEDR on the 16th Oct an acknowledgement that they were busy and that the normal 2 weeks to respond was not going to be met.
#1686
Join Date: Sep 2017
Posts: 14
I'm more or less in the same situation as Tim_T. I just received notice from CEDR indicating that BA are defending my claim on the basis that the strike was an extraordinary circumstance and they took all reasonable measures to prevent disruption.
My response, I presume, will be that neither of those statement is true - the strike should not be considered an "extraordinary circumstance" and there were measures they could have taken that did not include cancelling a flight which was not even manned by the Mixed Fleet Cabin Crew who were on strike.
Tim_T - if you have any brilliant additions to this response, do let me know!
My response, I presume, will be that neither of those statement is true - the strike should not be considered an "extraordinary circumstance" and there were measures they could have taken that did not include cancelling a flight which was not even manned by the Mixed Fleet Cabin Crew who were on strike.
Tim_T - if you have any brilliant additions to this response, do let me know!
#1687
Join Date: Sep 2017
Location: LHR
Programs: BA Silver, IHG Gold Amb.
Posts: 159
I received conformation this morning that BA will pay my claim in full.
thank you very much corporate-wage-slave for your assistance with this.
thank you very much corporate-wage-slave for your assistance with this.
#1688
Join Date: Apr 2012
Location: Berkshire
Programs: BAEC Gold
Posts: 9
Apologies for this question being on the brink of off-topic - as it relates to flights with UL (but I was crediting Avios & TP to my Exec Club if that helps!!).
I had a flight recently from LHR - CMB - BLR. The LHR to CMB arrived on time, but the CMB to BLR flight was delayed by 4 hours due to engine problems and a plane swap, and ultimately arrived 3:45 late. All on one ticket and single PNR
My understanding from googling (which nearly always brings me back to Flyertalk for the best info), is that although the final destination was over 3 hours late, it wasn't caused by the ex-EU flight, and so because it's a non-EU carrier, EU261 doesn't apply. Sounds pretty logical when I write it down, but I wasn't sure if the single ticket from LHR point made any difference?
Could anyone with a bit more knowledge and intelligence than me let me know if my interpretation is correct!!
I had a flight recently from LHR - CMB - BLR. The LHR to CMB arrived on time, but the CMB to BLR flight was delayed by 4 hours due to engine problems and a plane swap, and ultimately arrived 3:45 late. All on one ticket and single PNR
My understanding from googling (which nearly always brings me back to Flyertalk for the best info), is that although the final destination was over 3 hours late, it wasn't caused by the ex-EU flight, and so because it's a non-EU carrier, EU261 doesn't apply. Sounds pretty logical when I write it down, but I wasn't sure if the single ticket from LHR point made any difference?
Could anyone with a bit more knowledge and intelligence than me let me know if my interpretation is correct!!
#1689
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Location: UK
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Correct, no compensation.
#1690
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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My understanding from googling (which nearly always brings me back to Flyertalk for the best info), is that although the final destination was over 3 hours late, it wasn't caused by the ex-EU flight, and so because it's a non-EU carrier, EU261 doesn't apply. Sounds pretty logical when I write it down, but I wasn't sure if the single ticket from LHR point made any difference?
#1691
Original Member
Join Date: May 1998
Location: Northern England
Posts: 1,531
2 weeks given for decision
#1692
Join Date: Apr 2012
Location: Berkshire
Programs: BAEC Gold
Posts: 9
Unfortunately I can't see this leading anywhere, the protection for passengers outside Europe, Turkey and Israel is quite limited for this sort of situation. If you have any direct costs as a result of this you may be able to claim them but compensation for delay won't be possible as far as I can tell. There have been some legal cases in this area, and the CAA have been taking an interest too, but their focus has been when the first flight (starting in Europe) was late and causes a mis-connect, rather than the second flight.
#1693
Join Date: Sep 2007
Location: San Francisco & London
Programs: UA1k, Oneworld Sapphire, Hyatt Globalist, IHG DiamondAmb, Hilton Diamond, Marriott LTP,
Posts: 1,785
I had a 3.5 hour delay this weekend on a lfight from UK to US.
Should I reach out to BA Customer relations to make a complaint first?
Should I reach out to BA Customer relations to make a complaint first?
#1694
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3hr+ Delay Entitlement to Compensation
#1695
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Yes, you should have a look at the guidance at the top of the thread, then if you believe you are eligible for EC261 compensation, go on to the BA website and you'll find a Help in Disruption / Compensation link in the Information area. In the form make sure you clearly claim for EC261 compensation for the delay, and take a screen shot / print before submission.