BA tier points and avios earned on redemption flights - mistake?
Dec 2, 2016, 1:15 pm
#1
Original Poster
Join Date: Dec 2016
Posts: 2
BA tier points and avios earned on redemption flights - mistake?
I recently booked two long haul return redemption flights in Club World with the Amex companion voucher. Before flying I upgraded the outbound flight to First with additional avios. A couple of days after the flight I see that the BA Executive Club website and my iPhone are saying that I have earned both avios and 240 tier points for the outbound flight.
My understanding was that you could not earn tier points or avios on redemption/reward flights. Is this a mistake and will I lose the points?
My understanding was that you could not earn tier points or avios on redemption/reward flights. Is this a mistake and will I lose the points?
Last edited by Nrsm; Dec 2, 2016 at 2:57 pm
Dec 2, 2016, 1:24 pm
#2
Join Date: Oct 2005
Location: South East, UK
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Posts: 2,432
Dec 2, 2016, 1:26 pm
#3
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I recently booked two long haul return redemption flights in Club World (from London to Tokyo) with the Amex companion voucher. Before flying I upgraded the outbound flight to First with additional avios. A couple of days after the flight I see that the BA Executive Club website and my iPhone are saying that I have earned both avios and 240 tier points for the outbound flight.
My understanding was that you could not earn tier points or avios on redemption/reward flights. Is this a mistake and will I lose the points?
My understanding was that you could not earn tier points or avios on redemption/reward flights. Is this a mistake and will I lose the points?
It is unlikely that BAEC will catch their error and claw back the avios and TPs unless you contact them to point out their error.
I believe that gms is referring to the situation where manage my booking incorrectly states that you will earn avios and TPs for a future reward flight. From your post, I understand you to be saying that you have taken this flight and the avios and TPs have posted to your account.
Dec 2, 2016, 1:27 pm
#4
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Welcome to Flyertalk Nrsm, welcome to the BA forum. I hope you have a great trip to Japan, I also hope that we see plenty more of you here. Welcome on board.
Yes, I'm afraid this is a longstanding glitch. Unless there's a snafu along the way, you will not get TPs or Avios for a booking that is fundamentally a redemption. However Manage My Booking may give the wrong impression. It seems to me to very easy to fix, so I've no idea why it's been like this for pretty much as long as I can remember. I would assume, at least at this stage, that you won't get these TPs or Avios.
Yes, I'm afraid this is a longstanding glitch. Unless there's a snafu along the way, you will not get TPs or Avios for a booking that is fundamentally a redemption. However Manage My Booking may give the wrong impression. It seems to me to very easy to fix, so I've no idea why it's been like this for pretty much as long as I can remember. I would assume, at least at this stage, that you won't get these TPs or Avios.
Dec 2, 2016, 1:34 pm
#5
Join Date: Oct 2013
Location: Silicon Valley
Programs: BA Gold, VX Gold
Posts: 154
It happens. Seems to be on complex reward bookings made (or changed) on the phone, presumably because the agent makes a mistake when they enter it in the system or has to do some sort of manual override (maybe related to the 2 for 1). BA won't notice if you don't tell them.
Dec 2, 2016, 1:35 pm
#6
Original Poster
Join Date: Dec 2016
Posts: 2
Many thanks for your replies. As Jerry A. Laska says, it's not that the points are showing in manage my booking. I have already taken the flight and they seem to have been posted to my account on Executive Club. It will be great if I get to keep them but I won't get my hopes up!
Dec 2, 2016, 2:14 pm
#7
Join Date: May 2007
Programs: BA Blue, EI Silver, Honours Gold, Marriott Gold
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It does happen from time to time, as others have said usually if there is a modification of some sort to the booking.
Years ago reward segments on SWISS would credit to Diamond Club as revenue bookings. Although I never benefited from this myself.
I've once been rerouted on an award booking with EI and earned full points (in their Gold Circle Programme, at the time). Quite a nice slug of points for a transatlantic sector in Business!
Years ago reward segments on SWISS would credit to Diamond Club as revenue bookings. Although I never benefited from this myself.
I've once been rerouted on an award booking with EI and earned full points (in their Gold Circle Programme, at the time). Quite a nice slug of points for a transatlantic sector in Business!
Dec 2, 2016, 3:26 pm
#9
Join Date: Jan 2005
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Programs: Mucci. And BA Gold – previous awards - Gold 11, Silver 7, Bronze 4.
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Many moons ago I used bmi miles for a TK redemption in F and the a/c got changed on the return so I was bumped down to business, in a revenue class which effectively gave me back most of the miles I had spent in the first place! ^ 
Dec 2, 2016, 5:07 pm
#10
Join Date: Oct 2014
Location: London
Programs: BA Silver
Posts: 327
I earned BA Avios and tier points on two separate redemptions on LAN Peru (short internal flights) in September. Very unexpected. They were booked online through the BA website and no changes were made to the bookings as far as i'm aware.
Dec 2, 2016, 5:17 pm
#11
Join Date: Nov 2012
Programs: BA Silver, VS Silver
Posts: 777
It does happen from time to time, as others have said usually if there is a modification of some sort to the booking.
Years ago reward segments on SWISS would credit to Diamond Club as revenue bookings. Although I never benefited from this myself.
I've once been rerouted on an award booking with EI and earned full points (in their Gold Circle Programme, at the time). Quite a nice slug of points for a transatlantic sector in Business!
Years ago reward segments on SWISS would credit to Diamond Club as revenue bookings. Although I never benefited from this myself.
I've once been rerouted on an award booking with EI and earned full points (in their Gold Circle Programme, at the time). Quite a nice slug of points for a transatlantic sector in Business!
Dec 3, 2016, 1:27 am
#12
Moderator: Qatar Airways
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Posts: 8,948
My experience has been that if I call BA by phone to either use the 2-4-1 (or to upgrade using Avios or a GUF voucher), that I am always given the TPs for the cabin I'm sat in.
A similar question was asked a while back, and I believe the answer was related to the 'manual input of the upgrade' opposed to an 'automated upgrade, which is done online by the passenger directly'.
Obviously this is contrary to how things should be, but gone are the days where I raise it with BA!
M
A similar question was asked a while back, and I believe the answer was related to the 'manual input of the upgrade' opposed to an 'automated upgrade, which is done online by the passenger directly'.
Obviously this is contrary to how things should be, but gone are the days where I raise it with BA!
M
Aug 20, 2017, 2:59 pm
#13
Join Date: Jul 2016
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Looks like it worked for me too
Just had almost 3k avios post from award travel on latam from mco to lim. An already sweet spot just got sweeter! So it came out to just under 10k each way. PS - no upgrades, no changes (not even a schedule change), no extra money paid (except for that annoying departure tax, paid at time of ticketing).
Last edited by UsernameChuck; Aug 20, 2017 at 3:05 pm
Aug 20, 2017, 6:11 pm
#14
Join Date: Dec 2001
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In around 2009, there was a phase where at least 3 of my AA ticketed BA F Redemptions from LHR-MCT and return credited as full F to my AA account. Family had the same occur. It was just 80,000 AA miles return those days and then the earn was around 12,000 miles