Originally Posted by Tobias-UK
(Post 27288758)
That is exactly what I am referring to, and I think Often1 has applied a far too restrictive interpretation of what the guidance stated. Para 3.4.2. of the guidance states:
"The definition of downgrading (or upgrading) applies to the class of carriage for which the ticket was purchased and not to any advantages offered through a frequent flyer programme or other commercial programme provided by an air carrier or tour operator." The OP purchased first class tickets using Avios, they did not get their first class seats because of an advantage of a frequent flyer or other commercial programme. The expressions used are vague and we should not apply such a restrictive interpretation to them. If that is right, then it would seem to make obvious sense for that situation to attract no 261/2004 compensation, but for the frequent flyer award ticket which was always a purchased First ticket, even if paid for using Avios, to get 261/2004 compensation if downgraded to Club on the day. |
Originally Posted by Globaliser
(Post 27288896)
So is the guidance is possibly referring to situations such as the routine complimentary upgrading of a higher-tier frequent flyer simply because of the higher-tier membership? For example, an EXP who is on a complimentary upgrade list and their upgrade clears, but there is a late commercial sale and the EXP is downgraded back into the cabin they paid for?
If that is right, then it would seem to make obvious sense for that situation to attract no 261/2004 compensation, but for the frequent flyer award ticket which was always a purchased First ticket, even if paid for using Avios, to get 261/2004 compensation if downgraded to Club on the day. |
Originally Posted by Tobias-UK
(Post 27289058)
That is exactly how I would interpret and how I would argue the guidance before a court. Avios is a de facto currency, a valid consideration for the sale and supply of goods and services including the purchase of airline tickets.
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Originally Posted by Tobias-UK
(Post 27289058)
That is exactly how I would interpret and how I would argue the guidance before a court. Avios is a de facto currency, a valid consideration for the sale and supply of goods and services including the purchase of airline tickets.
Virtual Currency Schemes (from 2012) which might be a useful citation before a court or regulator. |
Originally Posted by NickB
(Post 27289170)
... I thought that Often1 referred to something else than the Commission Communication as it would not have occurred to me that one could possibly read it to exclude FF awards from the scope of the Reg, contrary to the explicit inclusion of those in the text of the Regulation itself.
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Originally Posted by HIDDY
(Post 27286271)
I can't say I've seen many instances of such a thing being aired on here.
Never nice being downgraded especially from F I imagine. I've only ever had it happen to me from J to Y and that was on a GRU-EZE sector with TAM. In this case I would most likely have refused just to see what happened next. |
Originally Posted by seaskybound
(Post 27289690)
I would say F->J is the easiest of downgrades! (all though it is all in the 'eye/back/buttocks of the beholder')
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Originally Posted by Tobias-UK
(Post 27288257)
Where do you get this figure from, I thought the OP paid with Avios?
A flight that is booked with miles is worth more than just the miles. Because there isn't always availability with miles. OP went from using restricted currency to having unrestricted currency, I would argue, and as such should be compensated in unrestricted currency. |
Originally Posted by s0ssos
(Post 27289807)
So? OP got a flight that is obtainable with miles. Are you saying OP can get another flight in the future with Avios? Oh, wait, except there might not be availability.
A flight that is booked with miles is worth more than just the miles. Because there isn't always availability with miles. OP went from using restricted currency to having unrestricted currency, I would argue, and as such should be compensated in unrestricted currency. |
Originally Posted by Tobias-UK
(Post 27289841)
Good luck with that! The value of the loss is only relevant to the price paid.
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Originally Posted by NickB
(Post 27290026)
Quite. The claim under reg 261/2004 in case in downgrade is for (partial) refund, i.e. essentially a restitution claim. The "value" of the flight, however defined, is irrelevant to that claim. I have difficulty in following s0ssos's reasoning unless what (s)he is angling at is perhaps a damages claim based on breach of contract rather than a 261/2004 claim? In that case, however, I would have thought that the route to a successful claim would be more arduous.
I don't know why people here think getting Avios back is any compensation. It isn't. |
Originally Posted by s0ssos
(Post 27290360)
I don't know why people here think getting Avios back is any compensation. It isn't. It does not mention compensation. The wording is quite specific. |
Originally Posted by s0ssos
(Post 27290360)
I don't know why people here think getting Avios back is any compensation. It isn't.
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Originally Posted by NickB
(Post 27290535)
because entitlement to compensation will not be based on what you, or anybody else, subjectively thinks an avios may or may not be worth but rather on what the law provides. And what the law provides in this instance is that one is entitled to a (partial) refund of the price paid, not what a future flight might cost. If one were to follow your logic that avios are worthless, then one would be entitled to nothing since, having paid for the flight in avios, one would have paid nothing for it. :)
Of course in most sectors of business, disadvanting the customer in the same type of context as F to J on a plane would result in some form of goodwill gesture as well as the appropriate refund. However remember we are talking BA here and they don't do customer service. |
Originally Posted by NickB
(Post 27290535)
because entitlement to compensation will not be based on what you, or anybody else, subjectively thinks an avios may or may not be worth but rather on what the law provides. And what the law provides in this instance is that one is entitled to a (partial) refund of the price paid, not what a future flight might cost. If one were to follow your logic that avios are worthless, then one would be entitled to nothing since, having paid for the flight in avios, one would have paid nothing for it. :)
If the op had pointed out 'isn't it strange that downgrade is the only part of EC261 compensation on award tickets will be paid in miles and not cash unlike delays and cancellation?' I would have had some sympathy but it simply reflects that this is the only part of the compensation schedule where the legislator considered that the prejudice that is being compensated somehow varies with the price of the ticket. One could of course say 'oh but all downgrades are different' but while I agree, I don't think that difference pertains to the original price paid but rather to the nature of the downgrade (F-> J and F->Y are compensated the exact same). One could also say that a fixed price could exceed the ticket price for a pax or look tiny in view of the price paid by another but it's exactly the same for delay and cancellations (in fact that's been the FR argument from the start). However, as mentioned above, the legislator thought of this in terms reimbursement, presumably for the service bought not being fully delivered and therefore more as a way to ascribe a price to the part of the service that is missing than as compensation per se but I may well be wrong. Either way, regardless of that moot point on one of the singularities of downgrade vs cancellations and delays, the fact is that there is a reg and that reg is very clear about the currency of compensation. When the airline offers a cash voucher on a miles ticket downgrade, you can of course accept it if it feels suitable, but that is by no means their obligation, which is a strict proportion of what was paid in whatever currency it was paid. |
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