Sep 29, 2016, 2:55 am
Last edit by: Aus_Mal
This thread is for opinions on the concept of Buy on Board, concerned with the rights or wrongs of the decision to introduce it.
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
There is a separate thread for experiences, anecdotes, reactions and related comments, which is to be found here:
Buy on board: Experiences and reactions from BA's shorthaul economy services
Useful sub-links
chongcao posted a comparison of other oneworld airlines' BOB prices
Not happy about these changes?
If you have an existing booking, you may be able to complain and get 1000 Avios or cancel for free until 28 days before departure. BA's complaint form.
However, in November 2016, phone calls to BA indicated that "no refunds would be given as food & drinks were complimentary and not part of the T&C."
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
There is a separate thread for experiences, anecdotes, reactions and related comments, which is to be found here:
Buy on board: Experiences and reactions from BA's shorthaul economy services
Useful sub-links
chongcao posted a comparison of other oneworld airlines' BOB prices
Not happy about these changes?
If you have an existing booking, you may be able to complain and get 1000 Avios or cancel for free until 28 days before departure. BA's complaint form.
However, in November 2016, phone calls to BA indicated that "no refunds would be given as food & drinks were complimentary and not part of the T&C."
Buy on board: Implemented on BA short haul - opinions on the concept
Apr 18, 2019, 2:58 pm
#3766
Ambassador, British Airways; FlyerTalk Posting Legend
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Apr 19, 2019, 7:05 am
#3767
Suspended
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Location: London, UK.
Programs: SQ LPPS, A3 *G, BA Silver aiming for Bronze
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Apr 19, 2019, 7:50 am
#3768
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Apr 19, 2019, 8:27 am
#3769
Join Date: May 2010
Location: London
Programs: BA Gold, AF/KL Gold, Marriott Gold
Posts: 830
I am one of these people who refuses to use BoB, even if dying for a snack or some Percy Pigs.
How BA can charge GBP 800 for a return flight LHR - LIN and not even offer water and sandwich whilst you have airlines who offer light snack and drink free of charge at a fraction of the price is beyond me - this being the reason I refuse to engage in the opportunistic money grabbing scheme introduced on BA.
How BA can charge GBP 800 for a return flight LHR - LIN and not even offer water and sandwich whilst you have airlines who offer light snack and drink free of charge at a fraction of the price is beyond me - this being the reason I refuse to engage in the opportunistic money grabbing scheme introduced on BA.
Apr 19, 2019, 8:52 am
#3770
Join Date: Apr 2019
Programs: BA GGL, EK Gold.
Posts: 13
I really like the BOB service. To be honest, the free food they used to dish out wasn't food I would EVER pay for, so why would I eat it even if it's free?
I often buy M+S food outside of flying so this seemed like a perfect arrangement to me. I always pay in Avios and it takes no time at all. It's great!
I often buy M+S food outside of flying so this seemed like a perfect arrangement to me. I always pay in Avios and it takes no time at all. It's great!
Apr 19, 2019, 10:48 am
#3771
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,382
I really like the BOB service. To be honest, the free food they used to dish out wasn't food I would EVER pay for, so why would I eat it even if it's free?
I often buy M+S food outside of flying so this seemed like a perfect arrangement to me. I always pay in Avios and it takes no time at all. It's great!
I often buy M+S food outside of flying so this seemed like a perfect arrangement to me. I always pay in Avios and it takes no time at all. It's great!
The free food on longer routes such as ATH and LCA was good. There is no equivalent to that with BoB. And drinks were complementary.
While disembarking from a LHR-CDG flight last week, I heard a group of French tourists saying very loud „Quelle bande de radins dans cette compagnie. Même pas un café ou un jus d‘oroange“ to which everyone laughed. It translates to „What a bunch of stingy people in this airline. Not even a coffee or orange juice. It shows that people have higher expectations from BA.
If you want to talk about quality food for purchase, try OS Do&Co. that‘s real food, not the bread offering of M&S. Tried the OS hot breakfast last week. It was amazing and good value for money (only €15).
Apr 19, 2019, 12:08 pm
#3773
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,382
@BA6948 - that looks like quite some service. Hope you enjoyed it, started feeling peckish just looking at it
- scrambled eggs (fluffy) with roasted potatoes, fried tomates, mushrooms and bacon (cooked in a metal pot)
- home made muesli
- fresh fruits
- fresh orange juice
- 2 warm breads and a croissant
- butter, margarine and jam
recommend it if anyone flies OS in Economy!
Apr 20, 2019, 6:04 am
#3774
Suspended
Join Date: Jan 2003
Location: London, UK.
Programs: SQ LPPS, A3 *G, BA Silver aiming for Bronze
Posts: 1,506
Those Do&Co meals are way better than Austrian now serve in Business where food has now taken a nose dive, at one time this was the Business class standard, it's just a pity they don't let C class order them too!
Nov 16, 2020, 4:59 pm
#3775
Join Date: Oct 2018
Location: London, UK
Programs: BAEC
Posts: 3,440
Well it seems that LH will be moving to BOB too from March 2021.
So I think it’s fair to say this is the way forward, even on premium airlines, and I’m sure BA will be looking to bring BOB back as soon as it can.
So I think it’s fair to say this is the way forward, even on premium airlines, and I’m sure BA will be looking to bring BOB back as soon as it can.
Nov 16, 2020, 6:37 pm
#3776
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,662
If it really is the case I am surprised LH is going this route, given that LH is the full-service brand, LX is the premium brand and Eurowings is the LCC.
Nov 16, 2020, 7:21 pm
#3777
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
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Posts: 42,949
and the information is from LH apparently
Nov 16, 2020, 8:21 pm
#3778
Join Date: Dec 2007
Posts: 3,595
https://twitter.com/felix_loww/statu...374398466?s=21
and the information is from LH apparently
https://twitter.com/felix_loww/statu...612348417?s=21
and the information is from LH apparently
https://twitter.com/felix_loww/statu...612348417?s=21
I think this is a reasonable offering for most European sectors that LH group serve. I would applaud BA if they returned to handing out packets of lemon thins along with a bottle of Harrogate water for a comparable ET service (under normal circumstances) and the ability to buy anything else more substantial from BoB.
Last edited by 1Aturnleft; Nov 17, 2020 at 1:05 am
Nov 17, 2020, 3:09 am
#3779
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
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Official announcement from Frankfurt via Google Translate:
"Larger selection on board: quality and freshness with regional reference for food and drinks
From spring 2021, Lufthansa, SWISS and Austrian Airlines will be offering selected food and drinks for sale in Economy Class on short and medium-haul flights. Lufthansa, SWISS and Austrian Airlines will be offering their customers a new offer in Economy Class in the future. From spring 2021, passengers on short and medium-haul routes will be able to choose from a wide, high-quality range of food and drinks according to their needs and buy them on board.
With the new range, high quality standards are implemented, from selection to preparation and presentation. With the new concept, the airlines are also investing more heavily in sustainability by choosing environmentally friendly products and packaging and by wasting less food thanks to more precise production.
“Our previous range of snacks in Economy Class often does not meet the expectations of our guests,” explains Christina Foerster, Executive Vice President Lufthansa Group Customer, IT & Corporate Responsibility. “The new offer was developed on the basis of our customer feedback. With the high quality offer, which is subject to a fee, our passengers will be able to decide individually what they want to eat and drink on their trip. "
The range of food and drinks will be available at the individual airlines in different forms, some with regional references. The focus is on fresh products and a selection of snacks. At Lufthansa and SWISS, a free water bottle is also given. The currently free standard snack will no longer be served in the future.
The new offer will be introduced in stages in spring 2021: Austrian Airlines begins, SWISS and Lufthansa will follow. In the coming months, the airlines will present their respective product ranges separately."
"Larger selection on board: quality and freshness with regional reference for food and drinks
From spring 2021, Lufthansa, SWISS and Austrian Airlines will be offering selected food and drinks for sale in Economy Class on short and medium-haul flights. Lufthansa, SWISS and Austrian Airlines will be offering their customers a new offer in Economy Class in the future. From spring 2021, passengers on short and medium-haul routes will be able to choose from a wide, high-quality range of food and drinks according to their needs and buy them on board.
With the new range, high quality standards are implemented, from selection to preparation and presentation. With the new concept, the airlines are also investing more heavily in sustainability by choosing environmentally friendly products and packaging and by wasting less food thanks to more precise production.
“Our previous range of snacks in Economy Class often does not meet the expectations of our guests,” explains Christina Foerster, Executive Vice President Lufthansa Group Customer, IT & Corporate Responsibility. “The new offer was developed on the basis of our customer feedback. With the high quality offer, which is subject to a fee, our passengers will be able to decide individually what they want to eat and drink on their trip. "
The range of food and drinks will be available at the individual airlines in different forms, some with regional references. The focus is on fresh products and a selection of snacks. At Lufthansa and SWISS, a free water bottle is also given. The currently free standard snack will no longer be served in the future.
The new offer will be introduced in stages in spring 2021: Austrian Airlines begins, SWISS and Lufthansa will follow. In the coming months, the airlines will present their respective product ranges separately."
Nov 17, 2020, 3:28 am
#3780
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
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Posts: 15,924
