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Buy on board: Implemented on BA short haul - opinions on the concept

Buy on board: Implemented on BA short haul - opinions on the concept

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Old Jan 30, 17, 2:37 pm   -   Wikipost
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This thread is for opinions on the concept of Buy on Board, concerned with the rights or wrongs of the decision to introduce it.

An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services

There is a separate thread for experiences, anecdotes, reactions and related comments, which is to be found here:
Buy on board: Experiences and reactions from BA's shorthaul economy services

Useful sub-links
chongcao posted a comparison of other oneworld airlines' BOB prices

Not happy about these changes?
If you have an existing booking, you may be able to complain and get 1000 Avios or cancel for free until 28 days before departure. BA's complaint form.

However, in November 2016, phone calls to BA indicated that "no refunds would be given as food & drinks were complimentary and not part of the T&C."
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Old Sep 30, 16, 5:13 am
  #751  
 
Join Date: Jul 2014
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This is brilliant:
megaloman is offline  
Old Sep 30, 16, 5:17 am
  #752  
 
Join Date: Jul 2009
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Don't think it matters if people are happy or not. BA's "customer feedback" will tell them that whatever they decide is exactly what people wanted.

Smart advert
(although you could counter by saying a sandwich or G&T on Ryanair could or would cost more than the fare)....and that sort of fare is around Tuesday only?
xenole is offline  
Old Sep 30, 16, 5:21 am
  #753  
 
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Originally Posted by ratechaser View Post
I can just see the new SATs question...:

"Little Johnny's dad is flying with BA on the 1st February. At the airport he buys 3, 187ml bottles of wine from M&S because he has heard there are no free drinks on board. How many 100ml bottles will he need to decant the wine into, in order to get them past security?"


Question 2:

Little Johnny's uncle, Bob, is a much savvier flyer and so has access to the business lounge for his flight on 2nd February.

Bob has a carry-on case with internal dimensions 50x40x20 cm. His neatly-packed pile of clothes measure 30x20x15. A can of beer in the lounge fridge has dimensions 10cm height x 6cm diameter. How many beers can Bobby squeeze into his carry-on?

Bonus question: How can Bob do this without anyone noticing?
Ldnn1 is online now  
Old Sep 30, 16, 5:26 am
  #754  
 
Join Date: Sep 2007
Location: BOS
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Originally Posted by bafan View Post
You are deluded if you think fares will fall when BoB is
implemented...
I'm not saying they'll fall, I'm saying they'll likely be less than they'd otherwise be.

It's clear that people (in the main) don't want to pay for a full service airline at a premium.

BA will continue to extract as much money from us as they are able, it's their job.

If they are less attractive due to the loss of onboard provisions, they will have to match other airlines on pricing.

If their position at LHR means they don't need to, then we can all gnash our teeth as much as possible, its still the correct business decision, however nostalgic about the good old days we want to get
Cap'n Benj is offline  
Old Sep 30, 16, 5:40 am
  #755  
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
 
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Originally Posted by Cap'n Benj View Post
I'm not saying they'll fall, I'm saying they'll likely be less than they'd otherwise be.
What makes you think that though? Frankly, airline pricing is wholly unrelated to costs so even if you assume that BA's costs will go down (which is far from obvious), it does not in any way follow that BA will charge any less as a result than they would otherwise.
orbitmic is offline  
Old Sep 30, 16, 5:42 am
  #756  
 
Join Date: Apr 2007
Location: London
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Originally Posted by Nuster View Post
Looks good and would entice me to stay in economy. I wonder if I can have a sandwich from the menu when flying in business?
I asked that question of a Purser last night in CE. I was told that I would have to pay like everyone else
Lolbert is offline  
Old Sep 30, 16, 5:45 am
  #757  
 
Join Date: Feb 2006
Location: London
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Originally Posted by Passmethesickbag View Post
That's what I've been doing recently I was quite content with bringing a sandwich from Pret and enjoying it with my selection of drinks from the bar. It's those drinks I can't bring (well at least not the alcoholic and hot ones). A less reckless company would have taken away the crisps and started selling sandwiches and evaluated before withdrawing the free drinks.
That does seem like the sensible thing to do. The only time I flew AY was when they were offering free soft drinks and a sandwich, with chocolate bards and booze available to buy. I believe since then it's gone all BoB (although with free drinks for OWE).

Originally Posted by sxc View Post
Does m&s at the airport outlets sell those single serve wine and mixed spirits? An alternative to onboard drinks.
All the M&S Airport branches are before security, so no chance to take a single serving onto a plane (unless security is severely lax that day)

Originally Posted by markle View Post
I routinely take empty water bottles through security in the UK and abroad and have never ever had anyone take issue with it.
Me too, never had a problem with an empty water bottle.
shefgab is offline  
Old Sep 30, 16, 5:52 am
  #758  
 
Join Date: Nov 2010
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Originally Posted by gcuk View Post
I personally saw buy on board as an improvement when a I decided to switch my short haul flying to the most convenient or cost effective carrier about 18 months ago when it just seemed the only one trying to save my marriage to BA was me.
...
I really love this - sums up exactly how I am feeling

BTW, I have absolutely no doubt that lounges are in the firing line. My predictions for 2017 are as follows:

GC

- only 1 guest, no matter status level

- guest must be travelling on same flight

- no more champagne (or 1 x premium drink voucher a la Admirals Club)

- further "enhancements" to food offering

GF

- only 1 guest, no matter status level

- guest must be travelling on same flight

- no more free pour on champagne and spirits, these to be ordered from the oh-so-friendly-and-swift servers

- further "enhancements" to food offering

CCR

- guest(s) must be travelling on same flight

- meal offering futher "enhanced" as appropriate to the time of day

- cheaper brands of booze

Prove me wrong
Fitch is offline  
Old Sep 30, 16, 6:01 am
  #759  
 
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Fitch,

It will be much more draconian than that.
Ancient Observer is offline  
Old Sep 30, 16, 6:07 am
  #760  
 
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I have to say that this blatant lying about it being an "upgrade" and "in response to what our customers wanted" on twitter is really making me aggressive. So much so that I'm even tempted to open a twitter account just to tell them what I think of them. But then I stop to think and realise that many people have already told them that. It's not the poor guys manning the BA twitter account who made this decision and it's not their fault that they have to spout the same bunkum to everyone who complains. The best option is to stop reading twitter I reckon, as I've already decided to take my flying business elsewhere.
gpb_croppers63 is offline  
Old Sep 30, 16, 6:07 am
  #761  
 
Join Date: Sep 2008
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The pricing structure kinda makes sense - lower pricing for food to entice folks to buy something when they otherwise wouldnt or have brought on board from the airport, but higher for drinks, especially tea and coffee which are a) difficult to easily port on board or hide in carry on and b) almost a "must have" for a lot of people, who will pay the higher price (grumblingly).

The lack of free SOMETHING though - like at the very least a water cup, is pretty surprising. Dont the other partner airlines in IAG do the same thing?I once read IB charged for water and they are on my No Fly list because of that, so I guess I can add BA on there now too. To be fair, SK in Economy dont offer free water either, but I can always choose to fly Economy Extra and get quite a bit Extra than I would flying the next step up on BA.

I have been wondering if this is all part of a way to "standardize" service across the IAG airlines, to make them indistinct and interchangeable, with similar, smoothed costs, to be able to get higher cost concessions for larger bulk buying. Because frankly I don't see where else Cruz is going here, unless, as someone said before, its to mitigate a potential giant profit pothole.

EZ and Ryanair aren't really an option for my shorthaul flying because I really REALLY hate schlepping to STN and LTN, but I will happily switch to Norwegian because the planes are nice and clean, there is legroom, I love the wifi, and they use the main ARN terminal. Its just Thameslink services to LGW letting me down! We tried Germanwings to Berlin earlier in the year and they were fine, if a bit tight, although I will pay anything to not go through the TXL hellhole ever again.

The uproar over this is amazing though. Something along the lines of 1200+ comments on the Guardian article, mostly about how customers are pissed at being taken for fools. That will do more damage than any 5 BoB sandwich ever could.
sondra_finchley is offline  
Old Sep 30, 16, 6:14 am
  #762  
 
Join Date: Dec 2009
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Twitter gold!

Oh I love this response to someone bemoaning the loss of her ham & cheese croissant:

Originally Posted by BA Lackey
But think of the other options available, Olivia! Focaccia, Aberdeen Angus Beef sarnies and loads more! I'm getting hungry! ^J
Missing the point completely that the croissant was "complementary" [sic] and that she'll have to pay for all the wonderful food making the BA Lackey hungry!
gpb_croppers63 is offline  
Old Sep 30, 16, 6:19 am
  #763  
dsf
 
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Originally Posted by gpb_croppers63 View Post
Missing the point completely that the croissant was "complementary" [sic] and that she'll have to pay for all the wonderful food making the BA Lackey hungry!
They told me on Twitter that they are enabling customers to purchase food.
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Old Sep 30, 16, 6:22 am
  #764  
 
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Originally Posted by dsf View Post
They told me on Twitter that they are enabling customers to purchase food.
Well they kind of are in the beginning by giving customers 1000 avios on existing bookings but I somehow doubt that's what they meant.
gpb_croppers63 is offline  
Old Sep 30, 16, 6:22 am
  #765  
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Originally Posted by megaloman View Post
This is brilliant:
^
orbitmic is offline  

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