Last edit by: Aus_Mal
This thread is for opinions on the concept of Buy on Board, concerned with the rights or wrongs of the decision to introduce it.
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
There is a separate thread for experiences, anecdotes, reactions and related comments, which is to be found here:
Buy on board: Experiences and reactions from BA's shorthaul economy services
Useful sub-links
chongcao posted a comparison of other oneworld airlines' BOB prices
Not happy about these changes?
If you have an existing booking, you may be able to complain and get 1000 Avios or cancel for free until 28 days before departure. BA's complaint form.
However, in November 2016, phone calls to BA indicated that "no refunds would be given as food & drinks were complimentary and not part of the T&C."
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
There is a separate thread for experiences, anecdotes, reactions and related comments, which is to be found here:
Buy on board: Experiences and reactions from BA's shorthaul economy services
Useful sub-links
chongcao posted a comparison of other oneworld airlines' BOB prices
Not happy about these changes?
If you have an existing booking, you may be able to complain and get 1000 Avios or cancel for free until 28 days before departure. BA's complaint form.
However, in November 2016, phone calls to BA indicated that "no refunds would be given as food & drinks were complimentary and not part of the T&C."
Buy on board: Implemented on BA short haul - opinions on the concept
#676
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,170
BOB can also stand for Bring On Board. Don't buy it and it won't last 6 months. I'm just wondering which Legacy carriers in Europe will follow suit, like Club Europe all those years ago.
#677
Join Date: Mar 2012
Location: London
Programs: BA Silver Seigneur des Horaires des Mucci.
Posts: 2,047
#678
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,511
That said, I have been looking recently at other carriers and when Easyjet or Ryanair are charging Ł19.99 for a hand baggage return to say DUB Vs. Ł80 on BA, and sometimes from a more convenient airport, it's tempting for a day trip or weekend away. Even so, being limited to say 7kg isn't that helpful for some trips
#679
Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. DL Gold for one more year.
Posts: 5,305
I think more or less all other legacy carriers have tinkered with their economy class back and forth for years until they came up with something that is not to abhorrent to passengers. Some of them, like SK, tried what BA is now doing but reverted to free coffee/tea/water at least when their passengers deserted to the real LCCs. Current BA management is clearly too arrogant to have paid the slightest bit attention to anything that happened B.C. (Before Cruz). His ridiculous self-congratulatory excitement about his brilliant idea of serving M&S sandwiches makes me laugh. You're just 18 years behind Barbara Cassani and her Costa Coffee menu on Go, sunshine! But neither the company's history nor its future are of any interest to him, because he has no stake in either.
Last edited by Passmethesickbag; Sep 30, 2016 at 12:59 am
#680
Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. DL Gold for one more year.
Posts: 5,305
Did you not listen to Alex Cruz on the radio yesterday? "There are meeeellions of other things that BA has to offer that Easyjet will never be able to offfer... all the generous hand baggage allowances that we have et cetera". You're not suggesting that he is lying or deluded, are you?
#681
Join Date: Sep 2014
Location: London
Programs: BAEC Gold
Posts: 561
So it seems the Indy article was lifted from Business Insider, which in their website does actually have a caption under the Club World picture mentioning the same. I'd guess it was a puff piece Business Insider were paid for and the Indy reproduced it (badly) with permission.
I'd still tag it under #fail for BA.
#682
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,476
I thought it was that, in this day of falling on-premises alcohol sales (thanks, Tesco!) and 27 pub closures a week, that food was being embraced solely as a means of tempting additional punters in, often in a last effort to survive.
I can't imagine that the additional overheads and cost of sourcing, buying, preparing, storing, cooking and serving food make it a money spinner - in comparison to alcohol where anyone can just hold a glass and pour.
I can't imagine that the additional overheads and cost of sourcing, buying, preparing, storing, cooking and serving food make it a money spinner - in comparison to alcohol where anyone can just hold a glass and pour.
With BA, I suspect it'll probably be the other way round, hence why we see charges right down to tea, coffee and water - and those will almost certainly have the greatest margin. Less than 10p worth of teabags and a bit of hot water might well generate Ł30 or more. Not bad money if you can get it, is it?
#683
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,910
I personally saw buy on board as an improvement when a I decided to switch my short haul flying to the most convenient or cost effective carrier about 18 months ago when it just seemed the only one trying to save my marriage to BA was me.
18 months on, I now tend to have a meal in the terminal when flying LCC. BA's outstation lounge offering of sandwiches or soup wasn't convincing enough to stick with and I rarely got to the airport in the morning early enough for short haul to enjoy the CCR or First lounge.
The point BA are missing is that I can fly Easyjet or Norwegian who, in my experience, are at least as good as BA on punctuality and safety and the crews are motivated and friendly, buy a meal in the terminal and the total cost is still less than BA fare.
As other individuals or companies realise they are paying another Ł10-Ł15 per sector on top of BA's higher fares to buy on board, I think others will vote with their feet. The LCC carriers really aren't that bad and BA have to realise they can't play in the LCC pond without competing directly on price.
As a result of my short haul divorce from BA, I've since tried other long haul carers and my long haul J travel is now split 50:50 between Oneworld and Star Alliance.
A marriage works both ways, give and take. When the relationship is such that one is giving and one is taking, something has to change.
18 months on, I now tend to have a meal in the terminal when flying LCC. BA's outstation lounge offering of sandwiches or soup wasn't convincing enough to stick with and I rarely got to the airport in the morning early enough for short haul to enjoy the CCR or First lounge.
The point BA are missing is that I can fly Easyjet or Norwegian who, in my experience, are at least as good as BA on punctuality and safety and the crews are motivated and friendly, buy a meal in the terminal and the total cost is still less than BA fare.
As other individuals or companies realise they are paying another Ł10-Ł15 per sector on top of BA's higher fares to buy on board, I think others will vote with their feet. The LCC carriers really aren't that bad and BA have to realise they can't play in the LCC pond without competing directly on price.
As a result of my short haul divorce from BA, I've since tried other long haul carers and my long haul J travel is now split 50:50 between Oneworld and Star Alliance.
A marriage works both ways, give and take. When the relationship is such that one is giving and one is taking, something has to change.
#684
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Does m&s at the airport outlets sell those single serve wine and mixed spirits? An alternative to onboard drinks.
#685
Join Date: Jun 2007
Location: Reading, UK
Programs: BA Silver, IHG Platinum, Hilton Diamond
Posts: 666
Come back Virgin, all is forgiven.
#686
Suspended
Join Date: Nov 2011
Posts: 536
As other individuals or companies realise they are paying another Ł10-Ł15 per sector on top of BA's higher fares to buy on board, I think others will vote with their feet. The LCC carriers really aren't that bad and BA have to realise they can't play in the LCC pond without competing directly on price.
As a result of my short haul divorce from BA, I've since tried other long haul carers and my long haul J travel is now split 50:50 between Oneworld and Star Alliance.
As a result of my short haul divorce from BA, I've since tried other long haul carers and my long haul J travel is now split 50:50 between Oneworld and Star Alliance.
Now, out of the 50-odd flights I've taken so far this year, only 2 have been BA. Previously it would've been 40+. Saved my company money and I'm happier. Win for everyone apart from BA.
(I still love checking this forum though!)
#687
Join Date: Mar 2014
Location: London
Programs: BA Silver, IHG Spire, Radisson Gold
Posts: 991
Can we have Little Red back?
#688
Join Date: Jun 2007
Location: Reading, UK
Programs: BA Silver, IHG Platinum, Hilton Diamond
Posts: 666
I just tweeted VA asking the same thing, copying in BA and pointing out they'd taken away my G&T.
Response was "Maybe in the future but we have no plans at the moment. Sorry to hear about the case of the missing G&T's!!"
So I congratulated them on speedier twitter replies than BA and was provided with:
Response was "Maybe in the future but we have no plans at the moment. Sorry to hear about the case of the missing G&T's!!"
So I congratulated them on speedier twitter replies than BA and was provided with:
#689
Join Date: Apr 2015
Location: US/UK - and elsewhere
Programs: BA Gold
Posts: 2,554
It's (probably) the last straw....
BA used to have a good network - not just LH & SH-Europe - it used to really good at flying from regional hubs (e.g. Birmingham) to European centres. They (virtually) got rid of that.
The idea of the SH acting as a feeder for the LH is unfortunately not a good one. Having come in from the US and connecting through to FRA and Bologna (BLQ), flight connections of 5 hours are hideous. Take away the 'freebies' and you're really left with no reason for using BA and LHR anymore.
BA used to have a good network - not just LH & SH-Europe - it used to really good at flying from regional hubs (e.g. Birmingham) to European centres. They (virtually) got rid of that.
The idea of the SH acting as a feeder for the LH is unfortunately not a good one. Having come in from the US and connecting through to FRA and Bologna (BLQ), flight connections of 5 hours are hideous. Take away the 'freebies' and you're really left with no reason for using BA and LHR anymore.
#690
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,910
Wonder if Virgin would do a status match