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Buy on board: Implemented on BA short haul - opinions on the concept

Buy on board: Implemented on BA short haul - opinions on the concept

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Old Jan 30, 17, 2:37 pm   -   Wikipost
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This thread is for opinions on the concept of Buy on Board, concerned with the rights or wrongs of the decision to introduce it.

An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services

There is a separate thread for experiences, anecdotes, reactions and related comments, which is to be found here:
Buy on board: Experiences and reactions from BA's shorthaul economy services

Useful sub-links
chongcao posted a comparison of other oneworld airlines' BOB prices

Not happy about these changes?
If you have an existing booking, you may be able to complain and get 1000 Avios or cancel for free until 28 days before departure. BA's complaint form.

However, in November 2016, phone calls to BA indicated that "no refunds would be given as food & drinks were complimentary and not part of the T&C."
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Old Sep 29, 16, 5:26 am
  #166  
FlyerTalk Evangelist & Ambassador, British Airways Executive Club
 
Join Date: Mar 2013
Location: London
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Originally Posted by mec72 View Post
"[...] and buy your food and drinks in one easy transaction."

... because on FR or EZ you need to pay for each item separately...? Am I missing something?


Perhaps it's a Freudian slip: "one Easy(Jet) transaction"
Calchas is offline  
Old Sep 29, 16, 5:27 am
  #167  
 
Join Date: Feb 2011
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Charging for water? That's the last time i set foot on BA.

It will take a lot longer to recover the reputation than it has to lose it.
1010101 is offline  
Old Sep 29, 16, 5:28 am
  #168  
 
Join Date: Sep 2012
Programs: BA Gold, Starwood Gold, Hilton Diamond VIP, Shangri La Jade, Amex Plat
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I've just emailed my thoughts on this "enhancement" to BA. I find the word "upgrading" to be insulting and absurd - the worst kind of marketing spin. This move may be a small change, but it may well be the straw that breaks the camel's back for me. Full-service and premium or LCC? You can't be both.
MrWords is offline  
Old Sep 29, 16, 5:28 am
  #169  
 
Join Date: Nov 2013
Location: South Glos, UK
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Originally Posted by Eskimoboy View Post
I've no doubt they know more than me about running an airline.
I think that should have been ruining, rather than running. The management seem to be experts at the former.
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Old Sep 29, 16, 5:29 am
  #170  
 
Join Date: Mar 2009
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I think someone else has said this but I was particularly peeved at the idea that this was an upgrade to the service offering.

I think it shows just how awful the service is that you can describe having to pay for something which was previously free as being an upgrade.

As for the internal BA forum at BA being filled with happy people ( not) ....hardly surprising and yet another reason to avoid the airline.

While 4 sectors remain the requirement for silver I can live with their mean spirited, lousy service on those 4 while getting my avios and tier points on other one world carriers.

Just wish someone else would come up with family accounts in the UK.. Till then take a hip flask into the lounge!!
binman is offline  
Old Sep 29, 16, 5:31 am
  #171  
 
Join Date: Jun 2012
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Originally Posted by tom139 View Post
Yes I've had the miles credited for my upcoming Euro Traveller sectors and the 28 day cancellation rule is penalty free.
was this automatic, or did you have to ask?
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Old Sep 29, 16, 5:31 am
  #172  
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Originally Posted by binman View Post
I think someone else has said this but I was particularly peeved at the idea that this was an upgrade to the service offering.
To be fair, they mean that the food itself - the actual offering - has been upgraded.

I don't think many would argue with that.
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Old Sep 29, 16, 5:33 am
  #173  
 
Join Date: Aug 2007
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Originally Posted by windowontheAside View Post
Most of my thoughts have already been voiced here, but two things remain.

1) Will they go contactless for payment? THe current credit card system seems pretty inefficient - I'm not a frequent on board purchaser but transactions seem to take ages with manual entry of credit card details more often than not.
This one I can answer that Alex Cruz Tuesday stated on the press event that it will be contactless to speed up payment and also the reason for not receiving cash.
herro is offline  
Old Sep 29, 16, 5:38 am
  #174  
 
Join Date: Jan 2010
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BA are getting a fair bit of trashing on Instagram (for those that use it) - it looks like BA has tried to prepare its social media communication outlets in order to divert from today's announcements.
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Old Sep 29, 16, 5:39 am
  #175  
 
Join Date: Apr 2016
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They've just confirmed on Twitter that there will still be free drinking water.

Hi, We have clean potable water on board, which our customers are welcome to have, but we believe many people will 1/2
want to buy their own bottle of water so they can take it with them off the aircraft. ^Sarah 2/2
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Old Sep 29, 16, 5:40 am
  #176  
 
Join Date: Jun 2011
Location: London
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- and the links on the website don't even work

http://www.britishairways.com/inform...|||||L2|||||||



They should be b****y well Sorry and not just for the broken link..

GD
Gold Digger is offline  
Old Sep 29, 16, 5:41 am
  #177  
 
Join Date: Aug 2014
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Originally Posted by Arctic Troll View Post
They've just confirmed on Twitter that there will still be free drinking water.
Hilarious suggestion that people will pay inflated prices to take it off the aircraft. I will enjoy drinking Senor Cruz's free supply on the off chance I do end up on BA
ENTP is offline  
Old Sep 29, 16, 5:41 am
  #178  
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Originally Posted by herro View Post
This one I can answer that Alex Cruz Tuesday stated on the press event that it will be contactless to speed up payment and also the reason for not receiving cash.
Mmm, contactless isn't always available in some parts of Europe....

Anyway I have toddled up Whitehall to the Charing Cross M&S Simply Food, and here is a comparison on the food. As already noted, the suspicion must be that BA are looking to make money more from drinks than food, but the difference onboard is fairly small for most items.



I couldn't find the oriental snack mix. I wonder if the popcorn is a misprint (in either direction), and the Percy Pig was Piglets, which is probably a difference only I would worry about. The other big difference is the spiced chicken. Almost all the Charing Cross items were in some sort of meal deal or other multi purchase promotion, which suggests the standalone price is higher than a flat competition price would be.
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Old Sep 29, 16, 5:43 am
  #179  
 
Join Date: Dec 2014
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Originally Posted by Arctic Troll View Post
They've just confirmed on Twitter that there will still be free drinking water.
That's at least good to know. It was my main concern.
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Old Sep 29, 16, 5:45 am
  #180  
 
Join Date: Nov 2010
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Originally Posted by ENTP View Post
Hilarious suggestion that people will pay inflated prices to take it off the aircraft. I will enjoy drinking Senor Cruz's free supply on the off chance I do end up on BA
Indeed. Let's just hope their clearly erroneous beliefs don't lead to this fact being hidden away in some small print somewhere, like the EU compensation info typically is.
crazyanglaisy is offline  

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