Sep 29, 2016, 2:55 am
Last edit by: Aus_Mal
This thread is for opinions on the concept of Buy on Board, concerned with the rights or wrongs of the decision to introduce it.
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
There is a separate thread for experiences, anecdotes, reactions and related comments, which is to be found here:
Buy on board: Experiences and reactions from BA's shorthaul economy services
Useful sub-links
chongcao posted a comparison of other oneworld airlines' BOB prices
Not happy about these changes?
If you have an existing booking, you may be able to complain and get 1000 Avios or cancel for free until 28 days before departure. BA's complaint form.
However, in November 2016, phone calls to BA indicated that "no refunds would be given as food & drinks were complimentary and not part of the T&C."
An information thread exists for your questions, particularly if they are on factual matters, here:
Buy on board: Information guide for BA shorthaul economy services
There is a separate thread for experiences, anecdotes, reactions and related comments, which is to be found here:
Buy on board: Experiences and reactions from BA's shorthaul economy services
Useful sub-links
chongcao posted a comparison of other oneworld airlines' BOB prices
Not happy about these changes?
If you have an existing booking, you may be able to complain and get 1000 Avios or cancel for free until 28 days before departure. BA's complaint form.
However, in November 2016, phone calls to BA indicated that "no refunds would be given as food & drinks were complimentary and not part of the T&C."
Buy on board: Implemented on BA short haul - opinions on the concept
Oct 14, 2016, 11:33 am
#1501
Join Date: Feb 2006
Location: London
Programs: BAEC
Posts: 2,644
Does anyone know if "summer 2017" for LCY and STN routes starts at the beginning of the IATA Summer season (IIRC 26 March 2017) or will it actually be what people associate with summer (e.g. June or July), or some random date between those?
Oct 14, 2016, 11:33 am
#1502
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,491
Following that link came to this article: http://www.ieseinsight.com/doc.aspx?id=1326&ar=&idi=2
To be fair, he was probably correct, but probably didn't expect to be driving it.
To be fair, he was probably correct, but probably didn't expect to be driving it.
Oct 14, 2016, 12:07 pm
#1503
Join Date: Oct 2011
Location: City of Kingston Upon Hull
Programs: BAEC Gold
Posts: 4,940
It is quite amazing that Flyertalkers can manage to find all those amazing contradictions in discourse but that not a single journalist managed to spot them and confront Cr (I'm enhancing the uz to save some money) with them in any of the absurdly sympathetic interviews that he has been giving.
Oct 14, 2016, 12:13 pm
#1504
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,340
Oct 14, 2016, 2:12 pm
#1505
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,114
Previously the toilet paper was complimentary, but following complaints about its quality we have partnered with M&S to offer better quality toilet paper for purchase. Those of you who don't wish to purchase should have picked up a complimentary copy of the i at the boarding gate (why do you think we offer them?!)
Oct 15, 2016, 1:47 am
#1506
Join Date: May 2015
Programs: BA Gold
Posts: 280
My first complaint received a standard cut and paste reply but after complaining again I received a £20 e-voucher. My husband's complaints have not even been answered.
Oct 15, 2016, 2:06 am
#1507
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
Previously the toilet paper was complimentary, but following complaints about its quality we have partnered with M&S to offer better quality toilet paper for purchase. Those of you who don't wish to purchase should have picked up a complimentary copy of the i at the boarding gate (why do you think we offer them?!)
Oct 15, 2016, 2:28 am
#1508
Join Date: Mar 2015
Programs: BA Silver
Posts: 176
Hopefully at least with BOB there will be adequate stock.
Yesterday afternoon's JER-LGW had run out of gin and beer (other than Amstel Light) by the time I was served in Row 14.
Yesterday afternoon's JER-LGW had run out of gin and beer (other than Amstel Light) by the time I was served in Row 14.
Oct 15, 2016, 2:41 am
#1509
Join Date: Aug 2009
Location: London
Programs: BA Gold, SPG Gold, Club Carlson Gold, Hilton Gold, Priority Club Platinum, Best Western Diamond
Posts: 444
Very helpful agent allowed me to cancel my BA holiday flight with full refund. Excellent service and no waiting on getting the call answered.
Oct 15, 2016, 2:42 am
#1510
Join Date: Jun 2008
Programs: TK*G (E+), IHG Plat Ambassador
Posts: 7,884
Oct 15, 2016, 4:07 am
#1511
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,491
In fairness, I don't think it will be: they represent advertising income for all airlines including low cost. Even more so now that BA are progressively getting rid of newspapers and will presumably put the BoB menu in the magazine, thereby pushing the captive audience to open it more.
Oct 15, 2016, 4:22 am
#1512
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
In fairness, I don't think it will be: they represent advertising income for all airlines including low cost. Even more so now that BA are progressively getting rid of newspapers and will presumably put the BoB menu in the magazine, thereby pushing the captive audience to open it more.
Oct 15, 2016, 4:23 am
#1513
Suspended
Join Date: Jan 2015
Location: Bregenz, Austria
Programs: AA, BAEC, Alaska, Flying Blue, United, IHG, Hilton
Posts: 2,950
£2 for the Highlife magazine, anyone?
Oct 15, 2016, 4:24 am
#1514
Join Date: Jan 2007
Posts: 4,703
Oct 15, 2016, 4:32 am
#1515
Join Date: Oct 2011
Location: City of Kingston Upon Hull
Programs: BAEC Gold
Posts: 4,940
